ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor Company
offers a complimentary roadside assistance program. This program is
separate from the New Vehicle Limited Warranty. The service is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Customer Information Guide
for information on:
•coverage period
•exact fuel amounts
•towing of your disabled vehicle
•emergency travel expense reimbursement
•travel planning benefits
2009 Econoline(eco)
Owners Guide, 1st Printing
USA(fus)
Roadside Emergencies
221
Event data recording ....................6
Exhaust fumes ..........................193
F
Fail safe cooling ........................280
Flexible Fuel Vehicle (FFV) ....281
Fluid capacities .........................303
Four-Wheel Drive vehicles
preparing to drive your
vehicle .....................................203
Fuel ............................................281
calculating fuel economy .......288
cap ...........................................284
capacity ...................................303
choosing the right fuel ...........286
comparisons with EPA fuel
economy estimates .................291
detergent in fuel .....................286
filling your vehicle with
fuel ...........................281, 284, 288
filter, specifications ........281, 302
fuel pump shut-off switch .....223
improving fuel economy ........288
octane rating ...................286, 310
quality ......................................287
running out of fuel .................287
safety information relating to
automotive fuels .....................281
Fuel - flex fuel vehicle
(FFV) .................................281, 286
Fuses ..........................................225
G
Garage door opener ....................59
Gas cap (see Fuel cap) ............284
Gas mileage
(see Fuel economy) .................288Gauges .........................................17
H
Hazard flashers .........................222
Head restraints ...........................90
Headlamps ...................................45
aiming ........................................48
bulb specifications ....................51
daytime running lights .............45
flash to pass ..............................46
high beam .................................45
replacing bulbs .........................52
turning on and off ....................45
Heating
heater only system .............42, 44
heating and air conditioning
system .......................................43
Hood ..........................................266
I
Ignition ...............................190, 310
Illuminated visor mirror .............58
Infant seats
(see Safety seats) .....................121
Inspection/maintenance (I/M)
testing ........................................293
Instrument panel
cleaning ...................................262
cluster ........................................12
lighting up panel and
interior .......................................46
J
Jack ............................................232
positioning ...............................232
storage .....................................232
Jump-starting your vehicle ......242
2009 Econoline(eco)
Owners Guide, 1st Printing
USA(fus)
Index
318
