Page 59 of 82
Problem Probable Cause Possible Solution
Display screen shows: NO PHONE
Or the system says
“There’s no bluetooth phone connected”
Display screen shows: TEL DISCONN.
Display screen shows:PAIR. FAILED
Or the system says “Pairing failed.
Please try again”
❒Turn the paired mobile phone on
❒Make sure that your phone is paired
❒Make sure that the Bluetooth®
wireless technology connection on
your mobile phone is enabled
(“Blue&Me” ID)
❒
Make sure that the mobile phone
you paired with the system is within
range
❒Reset Blue&Me™by turning
the mobile phone off and on
❒Reset Blue&Me™by turning the
ignition key to STOPand then to
MARagain
❒Verify the correct PIN number, and
try entering it again
❒Reset the mobile phone by turning it
off and on, and then retry the pairing
procedure
SETTING FUNCTIONS -
PAIRING YOUR MOBILE PHONE
❒The paired mobile phone is turned
off
❒The paired mobile phone is not
within range of the system
(the mobile phone should be located
within approximately 10 m of the
system)
❒Bluetooth®wireless technology
connection has been disabled on
your mobile phone
(“Blue&Me” ID)
❒
A technical error occurred
with the mobile phone
Bluetooth
®wireless technology
capabilities
❒
During an ongoing phone
conversation,the mobile phone
was taken out of the system range
❒A technical error occurred during
the pairing procedure
58
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Page 60 of 82
59
Problem Probable Cause Possible Solution
Display screen shows: PAIR. FAILED
Or the system says “Bluetooth pairing
timed out. Please try again later.”
Display screen shows:
PRIVATE NUMBER
Display screen shows: ONLY AT REST
Or the system says:
“This function is only available
when the vehicle is stationary”
Retry the pairing procedure. During the
PIN entering step, verify that the PIN
number you are entering on the mobile
phone is the same number that
is shown
on the instrument panel display
SETTING FUNCTIONS -
PAIRING YOUR MOBILE PHONE
Enter a contact in your mobile
phonebook for the incoming call,
and then download your phonebook/
contact again
In this case, nothing can be done and
the message will always appear
Stop your car and attempt to perform
the function again manually,
or continue driving and perform the
function using the voice recognition
system After three minutes, each attempt to
enter the PIN number fails since
pairing timed out
❒The caller is not recognized as a
name stored in the phonebook,
and the paired mobile phone does
not have a called ID feature
❒The caller has blocked caller ID
to prevent the system from
displaying the caller’s name
and/or phone number
Even occasional short viewings of the
car display may be hazardous if your
attention has been diverted away from
your driving tasks. Certain Blue&Me™
functions, which require the user to
give attention to the car display, are
only available when the car is stopped
603_97_217 IDEA Blue&Me GB 1ed 1-10-2009 8:41 Pagina 59
Page 61 of 82
Problem Probable Cause Possible Solution
The system did not respond to voice
command or key press
❒Press ‘and pronounce the voice
command again
Make sure that you face forward and
speak clearly at a normal volume
❒Press ßand try the operationagain.
Make sure to take action within ap-
proximately eight seconds after press-
ing
ß
❒If you do not speak soon enough
after pressing
‘, the system
will interrupt voice interaction
❒If you are speaking too far from the in-car microphone (for example,if
you are sitting in the back seat), the
system may not hear your voice
command
❒If you don’t wait for the tone after
pressing
‘, the system will get
only a portion of the keyword
and will misrecognize it
❒If you don’t press ‘before
pronouncing a voice command,
the system will not activate voice
recognition and therefore recognize
your voice commands
❒If you don’t press ßto enter the
Main Menu, it will not be possible
to access manually the Blue&Me™
menu
❒If after pressing ß, you don’t take
action within approx. eight seconds,
the system will not respond to your
key press
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Page 62 of 82
61
Problem Probable Cause Possible Solution
The system prompted to enter a PIN
number, but no phone pairing
procedure was running
When in close proximity of the car,
answering a phone call directly using
the mobile phone “answer” button, will
automatically activate the free-hands
phone function (the caller’s voice is
played through the car speakers)
Select option DELETE USERSon
the system and delete all pairings; then,
pair the phone again
SETTING FUNCTIONS -
MANAGING USER DATA AND
PHONEBOOK
SETTING FUNCTIONS - PAIRING
YOUR MOBILE PHONE
Refer to your mobile phone owner’s
manual to find out how to set up the
default location for phone audio when a
phone call is received After you delete the pairing-related
user information on your mobile
phone, the Bluetooth
®pairing
relationship between your mobile
phone and Blue&Me™will no
longer work
Some types of mobile phones require
you to set the phone to choose
between automatic incoming call
transfer to the system or
non-automatic incoming call transfer
(you will transfer the call using the
mobile phone keypad, as required)
603_97_217 IDEA Blue&Me GB 1ed 1-10-2009 8:41 Pagina 61
Page 63 of 82
Problem Probable Cause Possible Solution
Pairing a paired mobile phone,
the display screen shows:
Pair. failed
Or the system says
“Pairing failed. Please try again”
After downloading the phonebook
from the mobile phone contacts’ middle
names/initials, prefixes or suffixes
are not recognized by the voice
recognition system
Remember that the pairing procedure
will only need to be performed once for
your mobile phone. After this
procedure, Blue&Me™will
automatically connect to your phone
each time you get into the car and turn
the ignition key to MAR.
To pair the phone again, select
DELETE USERSand then re-pair
the phone
SETTING FUNCTIONS -
MANAGING USER DATA AND
PHONEBOOK
SETTING FUNCTIONS - PAIRING
YOUR MOBILE PHONE
When calling contacts by voice,
pronounce the contact’s name without
using prefixes, suffixes or, middle
names/initials.
If you have two entries with similar first
and/or last name in your phonebook,
modify one of the entries in the mobile
phone to make it unique.
Then, re-download the phonebook to
the hands-free phone system Before re-pairing with a mobile phone,
information for the first pairing on
Blue&Me™must be deleted
The system does not support the use
of prefixes, suffixes, or middle
names/initials when calling
contacts by voice
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Page 64 of 82
63
Problem Probable Cause Possible Solution
Phone numbers containing
international dialling codes
(e.g.: +39 Italy, +44 UK,
+33 France, etc.) are difficult to call Replace “+” with “00”
(e.g.: +39 becomes 0039). On certain mobile phones, when
downloading names and/phone
numbers to the hands-free system,
the sign “+” is omitted
To consult the list of mobile phones and functions supported, consult the dedicated website www.fiat.com Blue&Me™or
Customer Services on 00800.3428.0000.
You will also find:
❒a quick guide with advice on usage;
❒a guide for using your mobile phone for recording:
❒advice on connection to an iPod;
❒files in the 9 voice recognition languages available that can be downloaded onto Blue&Me™Nav (Italian, French, English, Ger-
man, Spanish, Portoguese, Dutch, Polish, Brazilian Portoguese).
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Page 65 of 82
MESSAGE READER
Problem Probable Cause Possible Solution
I receive SMS messages on the
cellular telephone but not on
Blue&Me™
SMS texts received from your phone
carrier service center show abnormal
displaying of sender's name or number
Blue&Me™stopped receiving
messages from your cellular
telephone
You cannot display some SMS
messages, present on your cellular
telephone, on Blue&Me™SMS
message list
Not all cellular telephones support
SMS messages transfer to Blue&Me™
Not all mobile phones support correct
transfer of the phone carrier's name
sending the SMS text to Blue&Me™
You might have set by mistake
the option NOT ACTIVE from menu
Notification settings
Blue&Me™is capable to read and
store last 20 received SMS messages
while the telephone set is connected to
the system. Messages received in other
contexts are not transferred to
Blue&Me™Check that your cellular telephone
supports the function for transmitting SMS
Messages by Bluetooth technology or, for
further information, see chapter “LIST OF
TELEPHONE SETS SUPPORTED BY
Blue&Me™”, or site www.fiat.com
–
Set, on menu notification settings,
either VISUAL+ACOUSTIC notification
or NOT VISUAL notification
READER FUNCTIONS
SMS MESSAGES, paragraph
NOTIFICATION SETTINGS
SMS messages stored by Blue&Me™ can
be deleted
READER FUNCTIONS SMS
MESSAGES, paragraphs SMS MESSAGES
MANAGEMENT AND DELETING ALL
SMS MESSAGES
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Page 66 of 82
65
Problem Probable Cause Possible Solution
Some SMS messages or part of
them are not read, or are not
correctly read by Blue&Me™
hands-free kit
Blue&Me™SMS messages reader
displays sender telephone number
instead of sender name
Sometimes received SMS message
sender cannot be called
Some “special” characters within
received SMS message, cannot be
interpreted by Blue&Me™
Probably, during portable phone
registration step, you chose not to
download the telephone book, or, if
your portable phone only supports the
management of single contacts, you
chose to download some contacts only
Some SMS messages, e.g. the ones sent
by telephone operator, have no associ-
ated sender telephone number, so op-
tion CALLcannot be used–
To download your cellular telephone
book, refer to special item on menu
Settings
SETTING FUNCTIONS, paragraphs
CELLULAR TELEPHONE
REGISTRATION and USER DATA
MANAGEMENT
–
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