2009 CHEVROLET TRAVERSE service

Maintenance Record (cont’d)
DateOdometer
Reading Serviced By Maintenance
Ior
Maintenance II Services Performed
6-18 Maintenance Schedule

Customer
Assistance
Information
Customer Assistance and
Information
Customer Satisfaction
Procedure...........................7-1
Online Owner Center.............7-3
Customer Assistance for
Text Telephone (TTY)
Users.................................7-4
Customer Assistance Offices. . .7-5
GM Mobility Reimbursement
Program.............................7-6
Roadside Assistance
Program.............................7-6
Scheduling Service
Appointments......................7-8
Courtesy Transportation.........7-9
Collision Damage Repair......7-10
Reporting Safety DefectsReporting Safety Defects to
the United States
Government......................7-14
Reporting Safety Defects to
the Canadian Government. . .7-14
Reporting Safety Defects to
General Motors..................7-14
Service Publications
Ordering Information...........7-15
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy.............................7-16
Event Data Recorders..........7-16
OnStar
®.............................7-17
Navigation System...............7-17
Radio Frequency
Identication (RFID)............7-17
Customer Assistance
and Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer’s sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE:Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service, or
parts manager, contact the owner
of the dealership or the general
manager.
Customer Assistance Information 7-1

STEP THREE — Canadian
Owners:In the event that you
do not feel your concerns have
been addressed after following the
procedure outlined in Steps 1 and 2,
General Motors of Canada Limited
wants you to be aware of its
participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program
is designed so that the entire
dispute settlement process, from
the time you le your complaint
to the nal decision, should be
completed in about 70 days.We believe our impartial program
offers advantages over courts in
most jurisdictions because it is
informal, quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer
Communication Centre,
1-800-263-3777 (English),
1-800-263-7854 (French), or write to:
The Mediation/Arbitration Program
c/o Customer Communication
Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identication
Number (VIN).Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/
chevrolet
Information and services customized
for your specic vehicle — all in
one convenient place.
Digital owner manual, warranty
information, and more
Online service and maintenance
records
Find Chevrolet dealers for
service nationwide
Exclusive privileges and offers
Recall notices for your specic
vehicle
OnStar®and GM Cardmember
Services Earnings summaries
Customer Assistance Information 7-3

Other Helpful Links:
Chevrolet — www.chevrolet.com
Chevrolet Merchandise —
www.chevymall.com
Help Center — www.chevrolet.com/
helpcenter
FAQ
Contact Us
My GM Canada
(Canada) — www.gm.ca
My GM Canada is a
password-protected section of
www.gm.ca where you can save
information on GM vehicles, get
personalized offers, and use handy
tools and forms with greater ease.Here are a few of the valuable
tools and services you will have
access to:
My Showroom: Find and save
information on vehicles and
current offers in your area.
My Dealers/Retailers: Save
details such as address and
phone number for each of your
preferred GM dealers/retailers.
My Driveway: Access quick links
to parts and service estimates,
check trade-in values, or schedule
a service appointment by adding
the vehicles you own to your
driveway prole.
My Preferences: Manage your
prole and use tools and forms
with greater ease.
To sign up, visit the My GM Canada
section within www.gm.ca.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who
are deaf, hard of hearing, or
speech-impaired and who use
Text Telephones (TTYs), Chevrolet
has TTY equipment available at
its Customer Assistance Center.
Any TTY user in the U.S. can
communicate with Chevrolet by
dialing: 1-800-833-CHEV (2438).
(TTY users in Canada can dial
1-800-263-3830.)
7-4 Customer Assistance Information

GM Mobility
Reimbursement Program
This program, available to qualied
applicants, can reimburse you
up to $1,000 of the cost of eligible
aftermarket adaptive equipment
required for your vehicle, such as
hand controls or a wheelchair/
scooter lift.
The offer is available for a very
limited period of time from the date
of vehicle purchase/lease. For more
details, or to determine your vehicle’s
eligibility, visit gmmobility.com or call
the GM Mobility Assistance Center at
1-800-323-9935. Text telephone
(TTY) users, call 1-800-833-9935.General Motors of Canada
also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S. purchased vehicles,
call1-800-CHEV-USA
(1-800-243-8872); (Text telephone
(TTY): 1-888-889-2438).
For Canadian purchased vehicles,
call1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information ready:
Your name, home address, and
home telephone number
Telephone number of your
location
Location of the vehicle
Model, year, color, and license
plate number of the vehicle
Odometer reading, Vehicle
Identication Number (VIN), and
delivery date of the vehicle
Description of the problem
7-6 Customer Assistance Information

Coverage
Services are provided up to 5 years/
100,000 miles (160 000 km),
whichever comes rst.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Chevrolet and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notication.
Chevrolet and General Motors of
Canada Limited reserve the right to
limit services or payment to an owner
or driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided

Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
Lock-Out Service:Service is
provided to unlock the vehicle if
you are locked out. A remote
unlock may be available if you
have OnStar
®. For security
reasons, the driver must present
identication before this service
is given.
Emergency Tow From a Public
Road or Highway:Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in the
sand, mud, or snow.
Flat Tire Change:Service is
provided to change a at tire
with the spare tire. The spare tire,
if equipped, must be in good
condition and properly inated.
It is the owner’s responsibility for
the repair or replacement of the
tire if it is not covered by the
warranty.
Battery Jump Start:Service is
provided to jump start a dead
battery.
Trip Interruption Benets
and Assistance:If your trip is
interrupted due to a warranty
failure, incidental expenses may
be reimbursed during the 5 years/
100,000 miles (160 000 km)
Powertrain warranty period. Items
considered are hotel, meals, and
rental car.
Customer Assistance Information 7-7

Services Not Included in
Roadside Assistance

Impound towing caused by
violation of any laws.
Legal nes.
Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
Towing or services for vehicles
driven on a non-public road or
highway.
Services Specic to Canadian
Purchased Vehicles

Fuel delivery:Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
Lock-Out Service:Vehicle
registration is required.
Trip Routing Service:Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. There is a
limit of six requests per year.
Additional travel information is
also available. Allow three weeks
for delivery.
Trip Interruption Benets
and Assistance:Must be over
250 kilometres from where your
trip was started to qualify. General
Motors of Canada Limited
requires pre-authorization,
original detailed receipts, and a
copy of the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help you make arrangements
and explain how to receive
payment.
Alternative Service:If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give you
permission to get local emergency
road service. You will receive
payment, up to $100, after
sending the original receipt to
Roadside Assistance. Mechanical
failures may be covered, however
any cost for parts and labor for
repairs not covered by the
warranty are the owner
responsibility.
Scheduling Service
Appointments
When your vehicle requires warranty
service, contact your dealer/retailer
and request an appointment. By
scheduling a service appointment
and advising your service consultant
of your transportation needs, your
dealer/retailer can help minimize
your inconvenience.
7-8 Customer Assistance Information

If your vehicle cannot be
scheduled into the service
department immediately, keep
driving it until it can be scheduled
for service, unless, of course, the
problem is safety-related. If it is,
please call your dealership/retailer,
let them know this, and ask for
instructions.
If the dealer/retailer requests you to
bring the vehicle for service, you
are urged to do so as early in
the work day as possible to allow
for the same day repair.
Courtesy Transportation
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the Bumper
to Bumper (Base Warranty Coverage
period in Canada) and extended
powertrain, and hybrid specic
warranty in both the U.S. and
Canada.Several courtesy transportation
options are available to assist
in reducing your inconvenience
when warranty repairs are required.
Courtesy Transportation is not a part
of the New Vehicle Limited Warranty.
A separate booklet entitled “Warranty
and Owner Assistance Information”
furnished with each new vehicle
provides detailed warranty coverage
information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to wait, GM helps
to minimize your inconvenience by
providing several transportation
options. Depending on the
circumstances, your dealer can
offer you one of the following:
Shuttle Service
Shuttle service is the preferred
means of offering Courtesy
Transportation. Dealers may provide
you with shuttle service to get you
to your destination with minimalinterruption of your daily schedule.
This includes one-way or round trip
shuttle service within reasonable
time and distance parameters of the
dealer’s area.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight
warranty repairs, and public
transportation is used instead of
the dealer’s shuttle service, the
expense must be supported by
original receipts and can only be
up to the maximum amount allowed
by GM for shuttle service. In addition,
for U.S. customers, should you
arrange transportation through
a friend or relative, limited
reimbursement for reasonable
fuel expenses may be available.
Claim amounts should reect actual
costs and be supported by original
receipts. See your dealer for
information regarding the allowance
amounts for reimbursement of fuel or
other transportation costs.
Customer Assistance Information 7-9