2009 CHEVROLET EXPRESS phone

•Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identification Number (VIN), insurance company and
policy number, and a general description of the
damage to the other vehicle.
•If possible, call your insurance company from the
scene of the crash. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy of
the report for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not be
necessary. This is especially true if there are no
injuries and both vehicles are driveable.
•Choose a reputable collision repair facility for your
vehicle. Whether you select a dealer/retailer or a
private collision repair facility to fix the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable with
their work for a long time.
•Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
Managing the Vehicle Damage Repair
Process
In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its repair.
If you have a pre-determined repair facility of choice, take
your vehicle there, or have it towed there. Specify to the
facility that any required replacement collision parts be
original equipment parts, either new Genuine GM parts
or recycled original GM parts. Remember, recycled parts
will not be covered by your GM vehicle warranty.
Insurance pays the bill for the repair, but you must
live with the repair. Depending on your policy limits,
your insurance company may initially value the repair
using aftermarket parts. Discuss this with your repair
professional, and insist on Genuine GM parts. Remember
if your vehicle is leased you may be obligated to have the
vehicle repaired with Genuine GM parts, even if your
insurance coverage does not pay the full cost.
If another party’s insurance company is paying for
the repairs, you are not obligated to accept a repair
valuation based on that insurance company’s collision
policy repair limits, as you have no contractual limits with
that company. In such cases, you can have control of
the repair and parts choices as long as cost stays within
reasonable limits.
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Navigation System
If your vehicle has a navigation system, use of the system
may result in the storage of destinations, addresses,
telephone numbers, and other trip information. Refer to
the navigation system operating manual for information
on stored data and for deletion instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking
and starting, and in-vehicle transmitters for garage
door openers. RFID technology in GM vehicles does
not use or record personal information or link with any
other GM system containing personal information.
Radio Frequency Statement
This vehicle has systems that operate on a radio
frequency that comply with Part 15 of the Federal
Communications Commission (FCC) Rules and with
RSS-210/211 of Industry and Science Canada.
Operation is subject to the following two conditions:
1. The device may not cause interference.
2. The device must accept any interference received,
including interference that may cause undesired
operation of the device.
Changes or modifications to any of these systems by
other than an authorized service facility could void
authorization to use this equipment.
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Child Restraints
Infants and Young Children...........................2-33
Lower Anchors and Tethers for Children..........2-42
Older Children.............................................2-30
Securing a Child Restraint in a Rear Seat
Position..................................................2-49
Securing a Child Restraint in the Right
Front Seat Position...........................2-52, 2-56
Systems.....................................................2-37
Where to Put the Restraint...........................2-40
Cigarette Lighter.............................................4-15
Circuit Breakers............................................6-110
Cleaning
Aluminum Wheels......................................6-107
Exterior Lamps/Lenses................................6-105
Fabric/Carpet............................................6-103
Finish Care...............................................6-106
Instrument Panel, Vinyl, and Other Plastic
Surfaces...............................................6-104
Interior.....................................................6-102
Tires........................................................6-107
Underbody Maintenance.............................6-108
Washing Your Vehicle.................................6-105
Weatherstrips............................................6-105
Windshield and Wiper Blades......................6-106
Climate Control System...................................4-15
Outlet Adjustment........................................4-17
Rear Air Conditioning and Heating System......4-18
Rear Heating System...................................4-18
Climate Controls.............................................1-13Clock, Setting.................................................4-60
Collision Damage Repair..................................8-13
Compass.......................................................4-42
Control of a Vehicle.......................................... 5-3
Coolant
Engine.......................................................6-29
Engine Temperature Gage............................4-29
Cooling System..............................................6-28
Courtesy Transportation Program......................8-11
Cruise Control.................................................. 4-6
Light..........................................................4-35
Customer Assistance......................................... 8-6
Offices......................................................... 8-6
Text Telephone (TTY) Users........................... 8-6
Customer Information
Service Publications Ordering Information........8-17
Customer Satisfaction Procedure........................ 8-2
D
Damage Repair, Collision.................................8-13
Data Recorders, Event....................................8-18
Daytime Running Lamps (DRL).........................4-10
Defensive Driving............................................. 5-2
Delayed Locking.............................................3-10
DIC Compass.................................................4-42
Disc, MP3......................................................4-72
Doing Your Own Service Work........................... 6-4
Dome Lamp Override......................................4-12
3

T
Taillamps.......................................................6-56
Tampering with Noise Control System
Prohibited...................................................6-51
Text Telephone (TTY) Users............................... 8-6
Theft-Deterrent Feature....................................4-77
Theft-Deterrent Systems...................................3-19
PASS-Key
®III+ Electronic Immobilizer............3-20
PASS-Key®III+ Electronic Immobilizer
Operation................................................3-20
Tilt Wheel........................................................ 4-3
Time, Setting..................................................4-60
Tires.............................................................6-60
Aluminum Wheels, Cleaning........................6-107
Buying New Tires........................................6-79
Chains.......................................................6-84
Changing a Flat Tire....................................6-86
Cleaning...................................................6-107
Different Size..............................................6-80
Dual Tire Operation.....................................6-70
If a Tire Goes Flat.......................................6-85
Inflation - Tire Pressure................................6-68Tires (cont.)
Inspection and Rotation................................6-75
Installing the Spare Tire................................6-90
Pressure Light.............................................4-30
Pressure Monitor Operation...........................6-72
Pressure Monitor System..............................6-70
Removing the Flat Tire.................................6-90
Removing the Spare Tire and Tools...............6-87
Secondary Latch System..............................6-97
Sidewall Labeling.........................................6-61
Spare Tire................................................6-101
Storing a Flat or Spare Tire and Tools..........6-100
Terminology and Definitions...........................6-65
Uniform Tire Quality Grading.........................6-81
Wheel Alignment and Tire Balance.................6-82
Wheel Replacement.....................................6-82
When It Is Time for New Tires......................6-78
Tow/Haul Mode ...............................................3-34
Tow/Haul Mode Light.......................................4-35
Towing
Recreational Vehicle.....................................5-26
Towing a Trailer..........................................5-30
Your Vehicle
...............................................5-26
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