2009 CHEVROLET EXPRESS CARGO VAN mileage

Speedometer and Odometer
The speedometer shows the vehicle speed in both miles
per hour (mph) and kilometers per hour (km/h).
The odometer shows how far the vehicle has been
driven, in either miles (used in the United States)
or kilometers (used in Canada).
This vehicle has a tamper resistant odometer. The
digital odometer will read 999,999 if it is turned back.
If the vehicle needs a new odometer installed, it must
be set to the mileage total of the old odometer. If that
is not possible, then it must be set at zero and a
label must be put on the driver door to show the old
mileage reading when the new odometer was installed.
Trip Odometer
The trip odometer can show how far the vehicle has
been driven since the trip odometer was last set to zero.
Press the Trip/Fuel button on the Driver Information
Center (DIC) switch to display the trip odometer and
the regular odometer information.
SeeDIC Operation and Displays on page 3-41for more
information on resetting the trip odometer.
To display the odometer reading with the ignition off,
press the Trip/Fuel button on the Driver Information
Center switch.
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T(Vehicle Information):Press this button to display
the oil life, units, tire pressure readings for vehicles with
the Tire Pressure Monitor System (TPMS), engine hours,
Tire Pressure Monitor System (TPMS) programming for
vehicles with the TPMS and without a Remote Keyless
Entry (RKE) transmitter, compass zone and compass
calibration on vehicles with this feature, and RKE
transmitter programming.
U(Customization):Press this button to customize
the feature settings on your vehicle. SeeDIC Vehicle
Customization on page 3-57for more information.
V(Set/Reset):Press this button to set or reset certain
functions and to turn off or acknowledge messages
on the DIC.
Trip/Fuel Menu Items
3
(Trip/Fuel):Press this button to scroll through
the following menu items:
Odometer
Press the trip/fuel button until XX mi (Km) displays.
This display shows the distance the vehicle has been
driven in either miles (mi) or kilometers (km).
Trip Odometers
Press the trip/fuel button until A or B displays.
This display shows the current distance traveled in
either miles (mi) or kilometers (km) since the last reset
for each trip odometer. Both trip odometers can be
used at the same time.
Each trip odometer can be reset to zero separately by
pressing the set/reset button while the desired trip
odometer is displayed.
The trip odometer has a feature called the retro-active
reset. This can be used to set the trip odometer to the
number of miles (kilometers) driven since the ignition was
last turned on. This can be used if the trip odometer is not
reset at the beginning of the trip.
To use the retro-active reset feature, press and hold
the set/reset button for at least four seconds. The trip
odometer will display the number of miles (mi) or
kilometers (km) driven since the ignition was last turned
on and the vehicle was moving. Once the vehicle begins
moving, the trip odometer will accumulate mileage.
For example, if the vehicle was driven 5 miles (8 km)
before it is started again, and then the retro-active reset
feature is activated, the display will show 5 miles (8 km).
As the vehicle begins moving, the display will then
increase to 5.1 miles (8.2 km), 5.2 miles (8.4 km), etc.
If the retro-active reset feature is activated after the
vehicle is started, but before it begins moving, the display
will show the number of miles (mi) or kilometers (km) that
were driven during the last ignition cycle.
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If doing some of your own service work, use the proper
service manual. It tells you much more about how to
service the vehicle than this manual can. To order
the proper service manual, seeService Publications
Ordering Information on page 7-16.
This vehicle has an airbag system. Before attempting
to do your own service work, seeServicing Your
Airbag-Equipped Vehicle on page 1-76.
Keep a record with all parts receipts and list the
mileage and the date of any service work performed.
SeeMaintenance Record on page 6-17.
Adding Equipment to the Outside of
the Vehicle
Things added to the outside of the vehicle can affect the
airflow around it. This can cause wind noise and can
affect fuel economy and windshield washer performance.
Check with your dealer/retailer before adding equipment
to the outside of the vehicle.
Fuel
For diesel engine vehicles, see “Diesel Fuel
Requirements and Fuel System” in the DURAMAX®
Diesel manual.
For vehicles with gasoline engines, please read this.
Gasoline
Use of the recommended fuel is an important part of
the proper maintenance of this vehicle. To help keep the
engine clean and maintain optimum vehicle performance,
we recommend the use of gasoline advertised as TOP
TIER Detergent Gasoline.
The 8th digit of the Vehicle Identification Number (VIN)
shows the code letter or number that identifies the
vehicle’s engine. The VIN is at the top left of the
instrument panel. SeeVehicle Identification
Number (VIN) on page 5-104.
If the vehicle has the 5.3L V8 engine (VIN Code 4) and
the N15 flexible fuel option, you can use either regular
unleaded gasoline or ethanol fuel containing up to 85%
ethanol (E85). SeeFuel E85 (85% Ethanol) on page 5-8.
For the 5.3L V8 engine (VIN Code 4) without the N15
option and all other gasoline engines, use only regular
unleaded gasoline.
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Engine Oil Additives / Engine Oil
Flushes
Do not add anything to the oil. The recommended
oils with the starburst symbol that meet GM Standard
GM6094M are all you need for good performance and
engine protection.
Engine oil system flushes are not recommended and
could cause engine damage not covered by the vehicle
warranty.
Engine Oil Life System
When to Change Engine Oil
This vehicle has a computer system that lets you
know when to change the engine oil and filter. This is
based on engine revolutions and engine temperature,
and not on mileage. Based on driving conditions, the
mileage at which an oil change will be indicated can vary
considerably. For the oil life system to work properly, you
must reset the system every time the oil is changed.When the system has calculated that oil life has been
diminished, it will indicate that an oil change is necessary.
A CHANGE ENGINE OIL SOON message will come on.
SeeDIC Warnings and Messages on page 3-48. Change
the oil as soon as possible within the next 600 miles
(1 000 km). It is possible that, if you are driving under the
best conditions, the oil life system might not indicate that
an oil change is necessary for over a year. However, the
engine oil and filter must be changed at least once a year
and at this time the system must be reset. Your dealer/
retailer has trained service people who will perform this
work using genuine parts and reset the system. It is also
important to check the oil regularly and keep it at the
proper level.
If the system is ever reset accidentally, you must
change the oil at 3,000 miles (5 000 km) since the last
oil change. Remember to reset the oil life system
whenever the oil is changed.
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At Least Once a Month
Tire Ination Check
Inspect the vehicle’s tires and make sure they are
inflated to the correct pressures. Do not forget to
check the spare tire. SeeInflation - Tire Pressure on
page 5-62. Check to make sure the spare tire is stored
securely. SeeChanging a Flat Tire on page 5-80.
Tire Wear Inspection
Tire rotation may be required for high mileage highway
drivers prior to the Engine Oil Life System service
notification. Check the tires for wear and, if necessary,
rotate the tires. SeeTire Inspection and Rotation on
page 5-69.
At Least Once a Year
Starter Switch Check
{CAUTION:
When you are doing this inspection, the vehicle
could move suddenly. If the vehicle moves, you or
others could be injured.
1. Before starting this check, be sure there is enough
room around the vehicle.
2. Firmly apply both the parking brake and the regular
brake. SeeParking Brake on page 2-26.
Do not use the accelerator pedal, and be ready to
turn off the engine immediately if it starts.
3. Try to start the engine in each gear. The vehicle
should start only in P (Park) or N (Neutral). If the
vehicle starts in any other position, contact
your dealer/retailer for service.
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Chevrolet. Normally, any concerns
with the sales transaction or the operation of the vehicle
will be resolved by the dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service, or parts
manager, contact the owner of the dealership or the
general manager.STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help,
in the U.S., call the Chevrolet Customer Assistance
Center at 1-800-222-1020. In Canada, call General
Motors of Canada Customer Communication Centre at
1-800-263-3777 (English), or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order to
give your inquiry prompt attention. Have the following
information available to give the Customer Assistance
Representative:
•Vehicle Identification Number (VIN). This is available
from the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.
•Dealership name and location.
•Vehicle delivery date and present mileage.
When contacting Chevrolet, remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest following Step One first.
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STEP THREE — U.S. Owners:Both General Motors
and your dealer are committed to making sure you
are completely satisfied with your new vehicle. However,
if you continue to remain unsatisfied after following
the procedure outlined in Steps One and Two, you can
file with the Better Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to filing a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle age,
mileage, and other factors. General Motors reserves
the right to change eligibility limitations and/or
discontinue its participation in this program.
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Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait, GM helps
to minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Shuttle service is the preferred means of offering
Courtesy Transportation. Dealers may provide you
with shuttle service to get you to your destination with
minimal interruption of your daily schedule. This includes
one-way or round trip shuttle service within reasonable
time and distance parameters of the dealer’s area.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs, and
public transportation is used instead of the dealer’s
shuttle service, the expense must be supported by
original receipts and can only be up to the maximum
amount allowed by GM for shuttle service. In addition,
for U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement for
reasonable fuel expenses may be available. Claim
amounts should reflect actual costs and be supported
by original receipts. See your dealer for information
regarding the allowance amounts for reimbursement of
fuel or other transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle that
you obtain if your vehicle is kept for an overnight warranty
repair. Rental reimbursement will be limited and must
be supported by original receipts. This requires that you
sign and complete a rental agreement and meet state/
provincial, local, and rental vehicle provider requirements.
Requirements vary and may include minimum age
requirements, insurance coverage, credit card, etc.
You are responsible for fuel usage charges and may also
be responsible for taxes, levies, usage fees, excessive
mileage, or rental usage beyond the completion of the
repair.
It may not be possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
All program options, such as shuttle service, may not be
available at every dealer. Please contact your dealer for
specific information about availability. All Courtesy
Transportation arrangements will be administered by
appropriate dealer personnel.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described
herein at its sole discretion.
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