If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver’s name,
the service’s name, and the phone number.
Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these items
in your vehicle.
Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identi cation Number (VIN), insurance company and
policy number, and a general description of the
damage to the other vehicle.
If possible, call your insurance company from the
scene of the crash. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy of
the report for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not be
necessary. This is especially true if there are no
injuries and both vehicles are driveable.
Choose a reputable collision repair facility for your
vehicle. Whether you select a dealer/retailer or a
private collision repair facility to x the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable with
their work for a long time.
Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
7-15
OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and use.
Navigation System
If your vehicle has a navigation system, use of the system
may result in the storage of destinations, addresses,
telephone numbers, and other trip information. Refer to
the navigation system operating manual for information
on stored data and for deletion instructions.
Radio Frequency
Identi cation (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences such
as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other GM
system containing personal information.
7-20
Chemical Paint Spotting...................................5-85
Child Restraints
Child Restraint Systems...............................1-41
Infants and Young Children...........................1-38
Lower Anchors and Tethers for Children..........1-46
Older Children.............................................1-34
Securing a Child Restraint in a Rear
Seat Position...........................................1-53
Securing a Child Restraint in the Right
Front Seat Position...................................1-56
Where to Put the Restraint...........................1-44
Cigarette Lighter.............................................3-17
Cleaning
Aluminum Wheels........................................5-84
Exterior Lamps/Lenses.................................5-83
Fabric/Carpet..............................................5-80
Finish Care.................................................5-83
Instrument Panel, Vinyl, and Other
Plastic Surfaces.......................................5-81
Interior.......................................................5-79
Leather......................................................5-81
Tires..........................................................5-85
Underbody Maintenance...............................5-85
Washing Your Vehicle...................................5-82
Weatherstrips..............................................5-82
Windshield and Wiper Blades........................5-84
Climate Control System...................................3-18
Air Filter, Passenger Compartment.................3-22
Outlet Adjustment........................................3-21Clock............................................................3-17
Clutch, Hydraulic.............................................5-23
Collision Damage Repair..................................7-13
Compact Spare Tire........................................5-78
Content Theft-Deterrent....................................2-16
Control of a Vehicle.......................................... 4-3
Coolant
Engine.......................................................5-25
Engine Temperature Gage............................3-31
Cooling System..............................................5-24
Courtesy Transporation....................................7-11
Cruise Control................................................3-10
Cruise Control Light........................................3-36
Cupholders....................................................2-39
Customer Information
Courtesy Transportation................................7-11
Customer Assistance for Text Telephone
(TTY) Users.............................................. 7-6
Customer Assistance Offices........................... 7-6
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-7
Online Owner Center..................................... 7-5
Reporting Safety Defects to General Motors.......7-17
Reporting Safety Defects to the
Canadian Government..............................7-17
Reporting Safety Defects to the
United States Government.........................7-16
Roadside Assistance Program......................... 7-7
Service Publications Ordering Information........7-17
3
