2009 CHEVROLET AVALANCHE radio

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-5
Customer Assistance for Text Telephone (TTY)
Users........................................................7-6
Customer Assistance Offices............................7-6
GM Mobility Reimbursement Program................7-7
Roadside Assistance Program..........................7-7
Scheduling Service Appointments....................7-10
Courtesy Transportation.................................7-10
Collision Damage Repair................................7-11Reporting Safety Defects................................7-14
Reporting Safety Defects to the United
States Government....................................7-14
Reporting Safety Defects to the Canadian
Government..............................................7-15
Reporting Safety Defects to General Motors.....7-15
Service Publications Ordering Information.........7-15
Vehicle Data Recording and Privacy................7-16
Event Data Recorders...................................7-17
OnStar
®......................................................7-18
Navigation System........................................7-18
Radio Frequency
Identication (RFID)...................................7-18
Section 7 Customer Assistance Information
7-1

Current and Past Model Order Forms
Technical Service Bulletins and Manuals are available
for current and past model GM vehicles. To request
an order form, specify year and model name of
the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
Vehicle Data Recording and
Privacy
Your GM vehicle has a number of sophisticated
computers that record information about the vehicle’s
performance and how it is driven. For example,
your vehicle uses computer modules to monitor and
control engine and transmission performance, to monitor
the conditions for airbag deployment and deploy
airbags in a crash and, if so equipped, to provide
antilock braking to help the driver control the vehicle.
These modules may store data to help your
dealer/retailer technician service your vehicle. Some
modules may also store data about how you operate the
vehicle, such as rate of fuel consumption or average
speed. These modules may also retain the owner’s
personal preferences, such as radio pre-sets, seat
positions, and temperature settings.
7-16

OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and
use. See alsoOnStar
®System on page 2-66in this
manual for more information.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
7-18

A
Accessories and Modications............................ 5-3
Accessory Power Outlets.................................3-19
Adding Equipment to Your Airbag-Equipped
Vehicle.......................................................1-77
Additives, Fuel................................................. 5-7
Add-On Electrical Equipment...........................5-107
Adjustable Throttle and Brake Pedal..................2-35
Air Cleaner/Filter, Engine.................................5-19
Air Conditioning......................................3-20, 3-23
Airbag
Passenger Status Indicator...........................3-33
Readiness Light..........................................3-32
Airbag System................................................1-62
Adding Equipment to Your Airbag-Equipped
Vehicle...................................................1-77
How Does an Airbag Restrain?......................1-68
Passenger Sensing System...........................1-70
Servicing Your Airbag-Equipped Vehicle..........1-76
What Makes an Airbag Inate?......................1-68
What Will You See After an Airbag Inates?....1-69
When Should an Airbag Inate?....................1-67
Where Are the Airbags?...............................1-65
Antenna, Fixed Mast......................................3-132
Antenna, XM™ Satellite Radio Antenna System . . . 3-132
Antilock Brake System (ABS)............................. 4-5
Antilock Brake, System Warning Light................3-37Appearance Care
Aluminum or Chrome-Plated Wheels.............5-105
Care of Safety Belts...................................5-102
Chemical Paint Spotting..............................5-106
Cleaning Exterior Lamps/Lenses..................5-103
Fabric/Carpet............................................5-101
Finish Care...............................................5-104
Finish Damage..........................................5-106
Instrument Panel, Vinyl, and Other Plastic
Surfaces...............................................5-102
Interior Cleaning........................................5-100
Leather....................................................5-102
Sheet Metal Damage..................................5-106
Tires........................................................5-105
Underbody Maintenance.............................5-106
Washing Your Vehicle.................................5-103
Weatherstrips............................................5-103
Windshield and Wiper Blades......................5-104
Appointments, Scheduling Service.....................7-10
Ashtray.........................................................3-20
Audio System.................................................3-76
Audio Steering Wheel Controls....................3-130
Fixed Mast Antenna...................................3-132
Navigation/Radio System, see Navigation
Manual.................................................3-108
Radio Reception........................................3-131
Rear Seat Audio (RSA)...............................3-128
1

Audio System (cont.)
Setting the Clock.........................................3-77
Theft-Deterrent Feature...............................3-130
XM™ Satellite Radio Antenna System...........3-132
Audio System(s).............................................3-79
Automatic Headlamp System............................3-16
Automatic Transmission
Fluid..........................................................5-21
Operation...................................................2-37
Autoride
®.......................................................4-47
B
Battery..........................................................5-39
Electric Power Management..........................3-18
Run-Down Protection...................................3-19
Bluetooth
®....................................................3-108
Brake
Emergencies................................................ 4-6
Brake Fluid....................................................5-36
Brakes..........................................................5-36
System Warning Light..................................3-36
Braking........................................................... 4-4
Braking in Emergencies..................................... 4-6
Break-In, New Vehicle.....................................2-32Bulb Replacement...........................................5-51
Halogen Bulbs............................................5-51
Headlamp Aiming........................................5-48
License Plate Lamps....................................5-53
Replacement Bulbs......................................5-53
Taillamps, Turn Signal, Sidemarker, Stoplamps,
and Back-Up Lamps.................................5-51
Buying New Tires...........................................5-71
C
Calibration.....................................................3-55
California Fuel.................................................. 5-6
California Perchlorate Materials Requirements....... 5-4
California Proposition 65 Warning....................... 5-4
Canadian Owners............................................... iii
Capacities and Specications..........................5-116
Carbon Monoxide...................2-13, 2-23, 2-53, 4-29
Care of
Safety Belts..............................................5-102
Cargo Area, All-Weather..................................2-87
Cargo Cover Panels........................................2-78
CD, MP3 .............................................3-96, 3-101
Center Console Storage Area...........................2-76
Center Overhead Console................................2-76
2

Manual Seats................................................... 1-3
Memory Seat, Mirrors, and Pedals...................... 1-8
Message
DIC Warnings and Messages........................3-58
Midgate
®.......................................................2-13
Mirrors
Automatic Dimming Rearview........................2-55
Manual Rearview Mirror................................2-55
Outside Convex Mirror.................................2-57
Outside Heated Mirrors................................2-58
Outside Power Foldaway Mirrors....................2-56
Outside Power Mirrors..................................2-56
Park Tilt .....................................................2-57
MP3 ....................................................3-96, 3-101
MyGMLink.com................................................ 7-5
N
Navigation System, Privacy..............................7-18
Navigation/Radio System, see Navigation
Manual.....................................................3-108
New Vehicle Break-In......................................2-32
O
Odometer......................................................3-31
Odometer, Trip...............................................3-31
Off-Road Driving.............................................4-12
Off-Road Recovery..........................................4-11Oil
Engine.......................................................5-15
Pressure Gage............................................3-41
Pressure Light.............................................3-42
Oil, Engine Oil Life System..............................5-18
Older Children, Restraints................................1-37
Online Owner Center........................................ 7-5
OnStar, Privacy..............................................7-18
OnStar
®System, see OnStar®Manual...............2-66
Operation, Universal Home Remote System........2-70
Outlet Adjustment............................................3-29
Outlets
Accessory Power.........................................3-19
Outside
Convex Mirror.............................................2-57
Heated Mirrors............................................2-58
Power Foldaway Mirrors...............................2-56
Power Mirrors.............................................2-56
Overheated Engine Protection Operating Mode . . . 5-33
Owner Checks and Services.............................6-10
Owners, Canadian.............................................. iii
P
Paint, Damage..............................................5-106
Park
Shifting Into................................................2-50
Shifting Out of............................................2-52
Park Aid................................................2-58, 2-61
9

Park Brake....................................................2-48
Park Tilt Mirrors..............................................2-57
Parking
Assist........................................................2-58
Over Things That Burn.................................2-52
Passenger Airbag Status Indicator.....................3-33
Passenger Sensing System..............................1-70
Passing.........................................................4-11
PASS-Key
®III+ Electronic Immobilizer...............2-30
PASS-Key®III+ Electronic Immobilizer Operation . . . 2-30
Perchlorate Materials Requirements, California...... 5-4
Phone
Bluetooth
®................................................3-108
Power
Door Locks.................................................2-10
Electrical System.......................................5-108
Lumbar Controls........................................... 1-6
Retained Accessory.....................................2-34
Seat ............................................................ 1-4
Steering Fluid.............................................5-34
Windows....................................................2-26
Power Assist Steps.........................................2-24
Privacy..........................................................7-16
Event Data Recorders..................................7-17
Navigation System.......................................7-18
OnStar .......................................................7-18
Radio Frequency Identication.......................7-18
Programmable Automatic Door Locks.................2-11
R
Radio Frequency Identication (RFID), Privacy....7-18
Radio(s)........................................................3-79
Radios
Navigation/Radio System, see Navigation
Manual.................................................3-108
Rear Seat Audio........................................3-128
Reception.................................................3-131
Setting the Clock.........................................3-77
Theft-Deterrent..........................................3-130
Rainsense™ II Wipers....................................... 3-9
Reading Lamps..............................................3-18
Rear Axle......................................................5-45
Locking........................................................ 4-9
Rear Door Security Locks................................2-12
Rear Seat Audio (RSA)..................................3-128
Rear Seat Entertainment System.....................3-119
Rear Seat Operation.......................................1-13
Rear Vision Camera........................................2-61
Rearview Mirror, Automatic Dimming..................2-55
Rearview Mirrors.............................................2-55
Reclining Seatbacks........................................1-10
Recommended Fluids and Lubricants.................6-13
Recovery Hooks.............................................4-33
Recreational Vehicle Towing.............................4-40
Remote Keyless Entry (RKE) System.................. 2-4
Remote Keyless Entry (RKE) System, Operation . . . 2-5
Remote Vehicle Start........................................ 2-7
10

Service (cont.)
Doing Your Own Work................................... 5-4
Engine Soon Lamp......................................3-39
Publications Ordering Information...................7-15
Service, Scheduling Appointments.....................7-10
Servicing Your Airbag-Equipped Vehicle..............1-76
Setting the Clock............................................3-77
Sheet Metal Damage.....................................5-106
Shifting Into Park............................................2-50
Shifting Out of Park........................................2-52
Signals, Turn and Lane-Change.......................... 3-7
Spare Tire.....................................................5-99
Installing....................................................5-86
Removing...................................................5-81
Storing.......................................................5-95
Specications, Capacities...............................5-116
Speedometer..................................................3-31
StabiliTrak
®Indicator Light...............................3-37
StabiliTrak®System.......................................... 4-6
Start Vehicle, Remote....................................... 2-7
Starting the Engine.........................................2-34
Steering.......................................................... 4-9
Steering Wheel Controls, Audio.......................3-130
Steering Wheel, Tilt Wheel................................. 3-6
Steps
Power Assist...............................................2-24
Storage Areas
All-Weather Cargo Area................................2-87
Center Console Storage Area........................2-76
Center Overhead Console.............................2-76Storage Areas (cont.)
Cupholders.................................................2-76
Front Armrest Storage Area...........................2-76
Glove Box..................................................2-76
Luggage Carrier..........................................2-77
Top-Box Storage..........................................2-92
Stuck in Sand, Mud, Ice, or Snow.....................4-32
Sun Visors.....................................................2-27
Sunroof.........................................................2-93
T
Tachometer....................................................3-31
Tailgate.........................................................2-23
Taillamps
Turn Signal, Sidemarker, Stoplamps, and
Back-Up Lamps.......................................5-51
Theft-Deterrent, Radio....................................3-130
Theft-Deterrent Systems...................................2-28
Content Theft-Deterrent................................2-28
PASS-Key
®III+ Electronic Immobilizer............2-30
PASS-Key®III+ Electronic Immobilizer
Operation................................................2-30
Tilt Wheel........................................................ 3-6
Time, Setting..................................................3-77
Tire
Pressure Light.............................................3-38
Tires.............................................................5-55
12