GM covers, upholstery or trim designed for a
different vehicle. Any object, such as an aftermarket
seat heater or a comfort enhancing pad or device,
installed under or on top of the seat fabric,
could also interfere with the operation of the
passenger sensing system. This could either
prevent proper deployment of the passenger
airbag(s) or prevent the passenger sensing system
from properly turning off the passenger airbag(s).
SeePassenger Sensing System on page 1-65.
If you have questions, call Customer Assistance.
The phone numbers and addresses for Customer
Assistance are in Step Two of the Customer
Satisfaction Procedure in this manual. See
Customer Satisfaction Procedure on page 7-2.
If the vehicle has rollover roof-rail airbags,
seeDifferent Size Tires and Wheels on page 5-68
for additional important information.Q:Because I have a disability, I have to get my
vehicle modi ed. How can I nd out whether
this will affect my airbag system?
A:If you have questions, call Customer Assistance.
The phone numbers and addresses for Customer
Assistance are in Step Two of the Customer
Satisfaction Procedure in this manual. See
Customer Satisfaction Procedure on page 7-2.
In addition, your dealer/retailer and the service manual
have information about the location of the airbag
sensors, sensing and diagnostic module and airbag
wiring.
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OnStar Hands-Free Calling
OnStar Hands-Free Calling allows eligible OnStar
subscribers to make and receive calls using voice
commands. Hands-Free Calling is fully integrated into
the vehicle, and can be used with OnStar Pre-Paid
Minute Packages. Most vehicles include 30 trial minutes
good for 60 days. Hands-Free Calling can also be linked
to a Verizon Wireless service plan in the U.S. or a Bell
Mobility service plan in Canada, depending on eligibility.
To nd out more, refer to the OnStar Owner’s Guide in
the vehicle’s glove box, visit onstar.com or onstar.ca, or
speak with an OnStar advisor by pressing the OnStar
button or calling 1-888-4-ONSTAR (1-888-466-7827).
OnStar Turn-by-Turn Navigation
Vehicles with the OnStar Turn-by-Turn Navigation
system can provide voice-guided driving directions.
Press the OnStar button to have an OnStar advisor
locate a business or address and download driving
directions to the vehicle. Voice-guided directions to the
desired destination will play through the audio system
speakers. See the OnStar Owner’s Guide for more
information.
OnStar Virtual Advisor
OnStar Virtual Advisor is a feature of OnStar
Hands-Free Calling that uses minutes to access
location-based weather, local traffic reports, and stock
quotes. Press the phone button and give a few simple
voice commands to browse through the various topics.
See the OnStar Owner’s Guide for more information.
This feature is only available in the continental U.S.
OnStar Steering Wheel Controls
This vehicle may have a Talk/Mute button that can
be used to interact with OnStar Hands-Free Calling.
SeeAudio Steering Wheel Controls on page 3-90
for more information.
On some vehicles, the mute button can be used to
dial numbers into voice mail systems, or to dial phone
extensions. See the OnStar Owner’s Guide for more
information.
2-45
How OnStar Service Works
The OnStar system can record and transmit vehicle
information. This information is automatically sent to an
OnStar Call Center when the OnStar button is pressed,
the emergency button is pressed, or if the airbags or
AACN system deploy. This information usually includes
the vehicle’s GPS location and, in the event of a crash,
additional information regarding the crash that the vehicle
was involved in (e.g. the direction from which the vehicle
was hit). When the Virtual Advisor feature of OnStar
Hands-Free Calling is used, the vehicle also sends
OnStar the vehicle’s GPS location so they can provide
services where it is located.
OnStar service cannot work unless the vehicle is in a
place where OnStar has an agreement with a wireless
service provider for service in that area. OnStar service
also cannot work unless the vehicle is in a place where
the wireless service provider OnStar has hired for that
area has coverage, network capacity and reception when
the service is needed, and technology that is compatible
with the OnStar service. Not all services are available
everywhere, particularly in remote or enclosed areas,
or at all times.Location information about the vehicle is only available
if the GPS satellite signals are unobstructed and
available.
The vehicle must have a working electrical system,
including adequate battery power, for the OnStar
equipment to operate. There are other problems OnStar
cannot control that may prevent OnStar from providing
OnStar service at any particular time or place. Some
examples are damage to important parts of the vehicle
in a crash, hills, tall buildings, tunnels, weather or
wireless phone network congestion.
Your Responsibility
Increase the volume of the radio if the OnStar advisor
cannot be heard. If the light next to the OnStar buttons is
red, the system may not be functioning properly. Press
the OnStar button and request a vehicle diagnostic. If the
light appears clear (no light is appearing), your OnStar
subscription has expired and all services have been
deactivated. Press the OnStar button to con rm that
the OnStar equipment is active.
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