2009 CADILLAC ESCALADE EXT radio

Customer Assistance and Information...............8-2
Customer Satisfaction Procedure......................8-2
Online Owner Center......................................8-4
Customer Assistance for Text
Telephone (TTY) Users................................8-5
Customer Assistance Offices............................8-5
GM Mobility Reimbursement Program................8-6
Roadside Service...........................................8-7
Scheduling Service Appointments.....................8-9
Courtesy Transportation...................................8-9
Collision Damage Repair................................8-11Reporting Safety Defects................................8-14
Reporting Safety Defects to the United States
Government..............................................8-14
Reporting Safety Defects to the Canadian
Government..............................................8-14
Reporting Safety Defects to General Motors.....8-15
Service Publications Ordering Information.........8-15
Vehicle Data Recording and Privacy................8-16
Event Data Recorders...................................8-16
OnStar
®......................................................8-17
Navigation System........................................8-17
Radio Frequency Identication (RFID)..............8-17
Section 8 Customer Assistance Information
8-1

ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
Vehicle Data Recording and
Privacy
Your GM vehicle has a number of sophisticated
computers that record information about the vehicle’s
performance and how it is driven. For example,
your vehicle uses computer modules to monitor and
control engine and transmission performance, to monitor
the conditions for airbag deployment and deploy
airbags in a crash and, if so equipped, to provideantilock braking to help the driver control the vehicle.
These modules may store data to help your
dealer/retailer technician service your vehicle. Some
modules may also store data about how you operate the
vehicle, such as rate of fuel consumption or average
speed. These modules may also retain the owner’s
personal preferences, such as radio pre-sets, seat
positions, and temperature settings.
Event Data Recorders
This vehicle has an Event Data Recorder (EDR). The
main purpose of an EDR is to record, in certain crash or
near crash-like situations, such as an airbag deployment
or hitting a road obstacle, data that will assist in
understanding how a vehicle’s systems performed. The
EDR is designed to record data related to vehicle
dynamics and safety systems for a short period of time,
typically 30 seconds or less. The EDR in this vehicle
is designed to record such data as:
How various systems in your vehicle were operating
Whether or not the driver and passenger safety
belts were buckled/fastened
How far, if at all, the driver was pressing the
accelerator and/or brake pedal
How fast the vehicle was traveling
8-16

This data can help provide a better understanding of the
circumstances in which crashes and injuries occur.
Important:EDR data is recorded by your vehicle only
if a non-trivial crash situation occurs; no data is
recorded by the EDR under normal driving conditions
and no personal data (e.g., name, gender, age,
and crash location) is recorded. However, other parties,
such as law enforcement, could combine the EDR
data with the type of personally identifying data routinely
acquired during a crash investigation.
To read data recorded by an EDR, special equipment is
required, and access to the vehicle or the EDR is
needed. In addition to the vehicle manufacturer, other
parties, such as law enforcement, that have the special
equipment, can read the information if they have
access to the vehicle or the EDR.
GM will not access this data or share it with others
except: with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee; in
response to an official request of police or similar
government office; as part of GM’s defense of litigation
through the discovery process; or, as required by
law. Data that GM collects or receives may also be used
for GM research needs or may be made available to
others for research purposes, where a need is shown
and the data is not tied to a specic vehicle or
vehicle owner.OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and
use. See alsoOnStar
®System on page 2-56in this
manual for more information.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
8-17

A
Accessories and Modications............................ 6-3
Accessory Power Outlets.................................3-20
Adding Equipment to Your Airbag-Equipped
Vehicle.......................................................1-67
Additives, Fuel................................................. 6-7
Add-On Electrical Equipment...........................6-103
Adjustable Throttle and Brake Pedal..................2-34
Air Cleaner/Filter, Engine.................................6-19
Air Conditioning..............................................3-22
Airbag
Passenger Status Indicator...........................3-31
Readiness Light..........................................3-30
Airbag System................................................1-53
Adding Equipment to Your Airbag-Equipped
Vehicle...................................................1-67
How Does an Airbag Restrain?......................1-59
Passenger Sensing System...........................1-61
Servicing Your Airbag-Equipped Vehicle..........1-67
What Makes an Airbag Inate?......................1-59
What Will You See After an Airbag Inates?....1-60
When Should an Airbag Inate?....................1-58
Where Are the Airbags?...............................1-56
All-Wheel Drive...............................................6-45
All-Wheel-Drive (AWD) System........................... 5-9
Analog Clock..................................................3-22
Antenna, Fixed Mast.......................................3-90
Antenna, XM™ Satellite Radio Antenna
System......................................................3-90Antilock Brake System (ABS)............................. 5-5
Antilock Brake, System Warning Light................3-34
Appearance Care
Aluminum or Chrome-Plated Wheels.............6-100
Care of Safety Belts....................................6-97
Chemical Paint Spotting..............................6-101
Cleaning Exterior Lamps/Lenses....................6-98
Fabric/Carpet..............................................6-95
Finish Care.................................................6-98
Finish Damage..........................................6-101
Instrument Panel, Vinyl, and Other Plastic
Surfaces.................................................6-96
Interior Cleaning..........................................6-94
Leather......................................................6-96
Sheet Metal Damage..................................6-101
Speaker Covers..........................................6-96
Tires........................................................6-100
Underbody Maintenance.............................6-101
Washing Your Vehicle...................................6-97
Weatherstrips..............................................6-97
Windshield and Wiper Blades........................6-99
Wood Panels..............................................6-96
Appointments, Scheduling Service....................... 8-9
Ashtray.........................................................3-21
Audio System.........................................3-66, 4-57
Audio Steering Wheel Controls......................3-88
Fixed Mast Antenna.....................................3-90
Radio Reception..........................................3-89
Rear Seat Audio (RSA)................................3-85
1

Audio System (cont.)
Theft-Deterrent Feature................................3-87
XM™ Satellite Radio Antenna System............3-90
Automatic Headlamp System............................3-17
Automatic Transmission
Fluid..........................................................6-21
Operation...................................................2-36
Autoride
®.......................................................5-39
B
Battery..........................................................6-39
Electric Power Management..........................3-19
Run-Down Protection...................................3-20
Bluetooth
®.....................................................3-66
Brake
Emergencies................................................ 5-6
Brake Fluid....................................................6-35
Brakes..........................................................6-35
System Warning Light..................................3-33
Braking........................................................... 5-4
Braking in Emergencies..................................... 5-6
Break-In, New Vehicle.....................................2-31
Bulb Replacement...........................................6-51
Headlamp Aiming........................................6-48
High Intensity Discharge (HID) Lighting...........6-51
License Plate Lamps....................................6-52Bulb Replacement (cont.)
Replacement Bulbs......................................6-53
Taillamps, Turn Signal, Sidemarker, Stoplamps,
and Back-Up Lamps.................................6-51
Buying New Tires...........................................6-69
C
Calibration.....................................................3-46
California Fuel.................................................. 6-6
California Perchlorate Materials Requirements....... 6-4
California Proposition 65 Warning....................... 6-4
Canadian Owners............................................... iii
Capacities and Specications..........................6-110
Carbon Monoxide...................2-11, 2-21, 2-45, 5-27
Care of
Safety Belts................................................6-97
Cargo Area, All-Weather..................................2-77
Cargo Cover Panels........................................2-68
Center Console Storage Area...........................2-66
Chains, Tire...................................................6-75
Charging System Light....................................3-32
Check
Engine Lamp..............................................3-36
Checking Things Under the Hood......................6-12
Chemical Paint Spotting.................................6-101
2

Power Assist Steps.........................................2-22
Privacy..........................................................8-16
Event Data Recorders..................................8-16
Navigation System.......................................8-17
OnStar .......................................................8-17
Radio Frequency Identication.......................8-17
Problems with Route Guidance.........................4-55
Programmable Automatic Door Locks.................2-10
R
Radio............................................................4-57
Radio Frequency Identication (RFID), Privacy....8-17
Radios
Rear Seat Audio..........................................3-85
Reception...................................................3-89
Theft-Deterrent............................................3-87
Rainsense™ II Wipers....................................... 3-8
Reading Lamps..............................................3-19
Rear Axle......................................................6-46
Locking........................................................ 5-9
Rear Door Security Locks................................2-10
Rear Seat Armrest..........................................2-67
Rear Seat Audio (RSA)....................................3-85
Rear Seat Entertainment System.......................3-77
Rear Seat Operation.......................................1-10
Rear Vision Camera........................................2-52
Rearview Mirror, Automatic Dimming..................2-47
Rearview Mirrors.............................................2-47Reclining Seatbacks, Power............................... 1-8
Recommended Fluids and Lubricants.................7-13
Recovery Hooks.............................................5-30
Recreational Vehicle Towing.............................5-37
Remote Keyless Entry (RKE) System.................. 2-4
Remote Keyless Entry (RKE) System,
Operation..................................................... 2-4
Remote Vehicle Start........................................ 2-7
Removing the Flat Tire and Installing the
Spare Tire..................................................6-82
Removing the Spare Tire and Tools...................6-78
Replacement Bulbs.........................................6-53
Replacement Parts, Maintenance......................7-15
Reporting Safety Defects
Canadian Government..................................8-14
General Motors...........................................8-15
United States Government............................8-14
Restraint System Check
Checking the Restraint Systems....................1-69
Replacing Restraint System Parts After
a Crash..................................................1-70
Retained Accessory Power...............................
2-32
Road Sensing Suspension................................. 5-9
Roadside
Service........................................................ 8-7
Rocking Your Vehicle to Get it Out....................5-29
Routing, Engine Drive Belt...............................7-16
Running the Vehicle While Parked.....................2-46
10

Storage Areas (cont.)
Cupholders.................................................2-66
Glove Box..................................................2-66
Instrument Panel Storage Area......................2-66
Luggage Carrier..........................................2-66
Rear Seat Armrest.......................................2-67
Top-Box Storage..........................................2-81
Stuck in Sand, Mud, Ice, or Snow.....................5-29
Sun Visors.....................................................2-26
Sunroof.........................................................2-82
Symbols........................................................4-16
System Needs Service, If.................................4-56
System Overview
Overview, Navigation System.......................... 4-2
T
Tachometer....................................................3-29
Tailgate.........................................................2-21
Taillamps
Turn Signal, Sidemarker, Stoplamps, and
Back-Up Lamps.......................................6-51
Theft-Deterrent, Radio.....................................3-87
Theft-Deterrent Systems...................................2-27
Content Theft-Deterrent................................2-27
PASS-Key
®III+ Electronic Immobilizer............2-29
PASS-Key®III+ Electronic Immobilizer
Operation................................................2-29
Tilt Wheel........................................................ 3-6Tire
Pressure Light.............................................3-35
Tires.............................................................6-54
Aluminum or Chrome-Plated Wheels,
Cleaning...............................................6-100
Buying New Tires........................................6-69
Chains.......................................................6-75
Changing a Flat Tire....................................6-77
Cleaning...................................................6-100
Different Size..............................................6-71
High-Speed Operation..................................6-61
If a Tire Goes Flat.......................................6-76
Ination - Tire Pressure................................6-60
Inspection and Rotation................................6-67
Installing the Spare Tire................................6-82
Pressure Monitor Operation...........................6-63
Pressure Monitor System..............................6-62
Removing the Flat Tire.................................6-82
Removing the Spare Tire and Tools...............6-78
Secondary Latch System..............................6-87
Spare Tire..................................................6-93
Storing a Flat or Spare Tire and Tools............6-90
Tire Sidewall Labeling..................................6-55
Tire Terminology and Denitions....................6-57
Uniform Tire Quality Grading.........................6-72
Wheel Alignment and Tire Balance.................6-74
Wheel Replacement.....................................6-74
When It Is Time for New Tires......................6-68
Top-Box Storage.............................................2-81
Tow/Haul Mode ...............................................2-39
12

Wheels
Alignment and Tire Balance..........................6-74
Different Size..............................................6-71
Replacement...............................................6-74
Where to Put the Restraint...............................1-40
Windows.......................................................2-23
Power ........................................................2-24
Windshield
Rainsense™ II Wipers................................... 3-8
Washer........................................................ 3-9
Washer Fluid..............................................6-34
Wiper Blade Replacement.............................6-53Windshield (cont.)
Wiper Blades, Cleaning................................6-99
Wiper Fuses.............................................6-103
Wipers......................................................... 3-8
Winter Driving................................................5-27
X
XM™ Satellite Radio Antenna System................3-90
Y
Your Vehicle and the Environment....................... 7-2
14