2009 CADILLAC ESCALADE ESV phone

If the vehicle has a Driver Information Center (DIC), the
TIGHTEN GAS CAP message displays if the fuel
cap is not properly installed.
{ CAUTION: If a re starts while you are refueling, do not
remove the nozzle. Shut off the ow of fuel by
shutting off the pump or by notifying the station
attendant. Leave the area immediately.
Notice: If you need a new fuel cap, be sure to get
the right type. Your dealer/retailer can get one
for you. If you get the wrong type, it may not t
properly. This may cause the malfunction indicator
lamp to light and may damage the fuel tank and
emissions system. See Malfunction Indicator Lamp
on page 3-42 . Filling a Portable Fuel Container
{ CAUTION: Never ll a portable fuel container while it is in the
vehicle. Static electricity discharge from the
container can ignite the fuel vapor. You can be
badly burned and the vehicle damaged if this
occurs. To help avoid injury to you and others:
Dispense fuel only into approved containers.
Do not ll a container while it is inside a
vehicle, in a vehicle’s trunk, pickup bed,
or on any surface other than the ground.
Bring the ll nozzle in contact with the inside
of the ll opening before operating the nozzle.
Contact should be maintained until the lling
is complete.
Do not smoke while pumping fuel.
Do not use a cellular phone while
pumping fuel.
6-11

Customer Assistance and Information .............. .8-2
Customer Satisfaction Procedure ..................... .8-2
Online Owner Center ..................................... .8-5
Customer Assistance for
Text Telephone (TTY) Users ........................ .8-6
Customer Assistance Offices ........................... .8-6
GM Mobility Reimbursement Program ............... .8-7
Roadside Service .......................................... .8-7
Scheduling Service Appointments ................... .8-10
Courtesy Transportation Program ................... .8-10
Collision Damage Repair ............................... .8-12 Reporting Safety Defects ............................... .8-14
Reporting Safety Defects to the
United States Government ......................... .8-14
Reporting Safety Defects to the
Canadian Government ............................... .8-15
Reporting Safety Defects to General Motors .... .8-15
Service Publications Ordering Information ........ .8-15
Vehicle Data Recording and Privacy ............... .8-16
Event Data Recorders .................................. .8-17
OnStar ®
..................................................... .8-18
Navigation System ....................................... .8-18
Radio Frequency Identication (RFID) ............. .8-18Section 8 Customer Assistance Information
8-1

STEP THREE (U.S. Owners): Both General Motors
and your dealer are committed to making sure you are
completely satised with your new vehicle. However, if
you continue to remain unsatised after following the
procedure outlined in Steps One and Two, you can le
with the Better Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to ling a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you. You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age, mileage
and other factors. General Motors reserves the right to
change eligibility limitations and/or discontinue its
participation in this program.
8-3

Online Owner Center Online Owner Center (U.S.) —
www.gmownercenter.com/cadillac Information and services customized for your specic
vehicle — all in one convenient place.
Digital owner manual, warranty information,
and more
Online service and maintenance records
Find Cadillac dealers for service nationwide
Exclusive privileges and offers
Recall notices for your specic vehicle
OnStar ®
and GM Cardmember Services Earnings
summaries
Other Helpful Links: Cadillac — www.cadillac.com
Cadillac Merchandise — www.cadillaccollection.com
Help Center — www.cadillac.com/helpcenter
FAQ
Contact Us My GM Canada (Canada) — www.gm.ca My GM Canada is a password-protected section of
www.gm.ca where you can save information on
GM vehicles, get personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as address
and phone number for each of your preferred GM
dealers/retailers.
My Driveway: Access quick links to parts and
service estimates, check trade-in values, or
schedule a service appointment by adding the
vehicles you own to your driveway prole.
My Preferences: Manage your prole and use tools
and forms with greater ease.
To sign up, visit the My GM Canada section within
www.gm.ca.
8-5

Customer Assistance for Text
Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Cadillac by dialing: 1-800-833-CMCC (2622). (TTY users
in Canada can dial 1-800-263-3830.)
Customer Assistance Offices Cadillac encourages customers to call the toll-free
number for assistance. However, if a customer wishes
to write or e-mail Cadillac, the letter should be
addressed to:
United States — Customer Assistance Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994 Canada — Customer Assistance General Motors of Canada Limited
Canadian Cadillac Customer Communication Centre,
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-888-446-2000
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
Overseas — Customer Assistance Please contact the local General Motors Business Unit.
Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico
and U.S. Virgin Islands) — Customer
Assistance General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
8-6

GM Mobility Reimbursement
Program
This program, available to qualied applicants, can
reimburse you up to $1,000 of the cost of eligible
aftermarket adaptive equipment required for your vehicle,
such as hand controls or a wheelchair/scooter lift.
The offer is available for a very limited period of time
from the date of vehicle purchase/lease. For more
details, or to determine your vehicle’s eligibility, visit
gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text telephone (TTY) users,
call 1-800-833-9935.
General Motors of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details.
TTY users call 1-800-263-3830. Roadside Service In the United States or Canada, call 1-800-882-1112 .
Text Telephone (TTY), U.S. only, call 1-888-889-2438 .
Service is available 24 hours a day, 365 days a year.
Calling for Assistance When calling Roadside Assistance, have the following
information ready:
Your name, home address, and home telephone
number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number of the
vehicle
Odometer reading, Vehicle Identication Number
(VIN), and delivery date of the vehicle
Description of the problem
8-7

Repair Facility GM also recommends that you choose a collision repair
facility that meets your needs before you ever need
collision repairs. Your GM dealer/retailer may have a
collision repair center with GM-trained technicians and
state of the art equipment, or be able to recommend a
collision repair center that has GM-trained technicians
and comparable equipment.
Insuring Your Vehicle Protect your investment in your GM vehicle with
comprehensive and collision insurance coverage.
There are signicant differences in the quality of
coverage afforded by various insurance policy terms.
Many insurance policies provide reduced protection to
your GM vehicle by limiting compensation for damage
repairs by using aftermarket collision parts. Some
insurance companies will not specify aftermarket collision
parts. When purchasing insurance, we recommend that
you assure your vehicle will be repaired with GM original
equipment collision parts. If such insurance coverage
is not available from your current insurance carrier,
consider switching to another insurance carrier.
If your vehicle is leased, the leasing company may
require you to have insurance that assures repairs with
Genuine GM Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts.
Read your lease carefully, as you may be charged at
the end of your lease for poor quality repairs. If a Crash Occurs If there has been an injury, call emergency services for
help. Do not leave the scene of a crash until all matters
have been taken care of. Move the vehicle only if its
position puts you in danger, or you are instructed to move
it by a police officer.
Give only the necessary information to police and other
parties involved in the crash.
For emergency towing see Roadside Service on
page 8-7 .
Gather the following information:
Driver’s name, address, phone number
Driver’s license number
Owner’s name, address, phone number
Vehicle license plate
Vehicle make, model and model year
Vehicle Identication Number (VIN)
Insurance company and policy number
General description of the damage to the other
vehicle
Choose a reputable repair facility that uses quality
replacement parts. See “Collision Parts” earlier in this
section.
If the airbag has inated, see What Will You See After
an Airbag Inflates? on page 1-86 .
8-13

OnStar ®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and use.
See also OnStar ®
System on page 2-52 in this manual
for more information.
Navigation System If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions. Radio Frequency
Identication (RFID) RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
8-18