2009 CADILLAC ESCALADE ESV ESP

GAWR RR :
Gross Axle Weight Rating for the rear
axle. See Loading the Vehicle on page 5-33 .
Intended Outboard Sidewall :
The side of
an asymmetrical tire, that must always face
outward when mounted on a vehicle.
Kilopascal (kPa) :
The metric unit for air pressure.
Light Truck (LT-Metric) Tire :
A tire used on
light duty trucks and some multipurpose passenger
vehicles.
Load Index :
An assigned number ranging
from 1 to 279 that corresponds to the load
carrying capacity of a tire.
Maximum Ination Pressure :
The maximum air
pressure to which a cold tire can be inated. The
maximum air pressure is molded onto the sidewall.
Maximum Load Rating :
The load rating for a tire
at the maximum permissible ination pressure
for that tire.
Maximum Loaded Vehicle Weight :
The sum of
curb weight, accessory weight, vehicle capacity
weight, and production options weight. Normal Occupant Weight :
The number of
occupants a vehicle is designed to seat multiplied
by 150 lbs (68 kg). See Loading the Vehicle on
page 5-33 .
Occupant Distribution :
Designated seating
positions.
Outward Facing Sidewall :
The side of an
asymmetrical tire that has a particular side that
faces outward when mounted on a vehicle.
The side of the tire that contains a whitewall,
bears white lettering, or bears manufacturer,
brand, and/or model name molding that is higher
or deeper than the same moldings on the
other sidewall of the tire.
Passenger (P-Metric) Tire :
A tire used on
passenger cars and some light duty trucks and
multipurpose vehicles.
Recommended Ination Pressure :
Vehicle
manufacturer’s recommended tire ination
pressure as shown on the tire placard. See
Inflation - Tire Pressure on page 6-62 and Loading
the Vehicle on page 5-33 .
6-60

Tire Pressure Monitor System The Tire Pressure Monitor System (TPMS) uses radio
and sensor technology to check tire pressure levels. The
TPMS sensors monitor the air pressure in your vehicle’s
tires and transmit tire pressure readings to a receiver
located in the vehicle.
Each tire, including the spare (if provided), should be
checked monthly when cold and inated to the ination
pressure recommended by the vehicle manufacturer on
the vehicle placard or tire ination pressure label. (If your
vehicle has tires of a different size than the size indicated
on the vehicle placard or tire ination pressure label, you
should determine the proper tire ination pressure for
those tires.)
As an added safety feature, your vehicle has been
equipped with a tire pressure monitoring system (TPMS)
that illuminates a low tire pressure telltale when one
or more of your tires is signicantly under-inated.
Accordingly, when the low tire pressure telltale
illuminates, you should stop and check your tires as
soon as possible, and inate them to the proper pressure.
Driving on a signicantly under-inated tire causes the
tire to overheat and can lead to tire failure. Under-ination
also reduces fuel efficiency and tire tread life, and may
affect the vehicle’s handling and stopping ability. Please note that the TPMS is not a substitute for proper
tire maintenance, and it is the driver’s responsibility to
maintain correct tire pressure, even if under-ination has
not reached the level to trigger illumination of the TPMS
low tire pressure telltale.
Your vehicle has also been equipped with a TPMS
malfunction indicator to indicate when the system is
not operating properly. The TPMS malfunction indicator
is combined with the low tire pressure telltale. When
the system detects a malfunction, the telltale will
ash for approximately one minute and then remain
continuously illuminated. This sequence will continue
upon subsequent vehicle start-ups as long as the
malfunction exists.
When the malfunction indicator is illuminated, the system
may not be able to detect or signal low tire pressure as
intended. TPMS malfunctions may occur for a variety of
reasons, including the installation of replacement or
alternate tires or wheels on the vehicle that prevent the
TPMS from functioning properly. Always check the TPMS
malfunction telltale after replacing one or more tires or
wheels on your vehicle to ensure that the replacement or
alternate tires and wheels allow the TPMS to continue to
function properly.
See Tire Pressure Monitor Operation on page 6-65 for
additional information.
6-64

Different Size Tires and Wheels If you add wheels or tires that are a different size than
your original equipment wheels and tires, this could
affect the way your vehicle performs, including its
braking, ride and handling characteristics, stability,
and resistance to rollover. Additionally, if your vehicle
has electronic systems such as anti-lock brakes, rollover
airbags, traction control, and electronic stability control,
the performance of these systems can be affected.
{ CAUTION: If you add different sized wheels, your vehicle may
not provide an acceptable level of performance and
safety if tires not recommended for those wheels
are selected. You may increase the chance that you
will crash and suffer serious injury. Only use GM
specic wheel and tire systems developed for your
vehicle, and have them properly installed by a GM
certied technician.
See Buying New Tires on page 6-71 and Accessories
and Modifications on page 6-3 for additional information. Uniform Tire Quality Grading Quality grades can be found where applicable on
the tire sidewall between tread shoulder and
maximum section width. For example:
Treadwear 200 Traction AA
Temperature A The following information relates to the system
developed by the United States National Highway
Traffic Safety Administration (NHTSA), which
grades tires by treadwear, traction, and
temperature performance. This applies only to
vehicles sold in the United States. The grades are
molded on the sidewalls of most passenger car
tires. The Uniform Tire Quality Grading (UTQG)
system does not apply to deep tread, winter-type
snow tires, space-saver, or temporary use spare
tires, tires with nominal rim diameters of
10 to 12 inches (25 to 30 cm), or to some
limited-production tires.
While the tires available on General Motors
passenger cars and light trucks may vary with
respect to these grades, they must also conform
to federal safety requirements and additional
General Motors Tire Performance Criteria (TPC)
standards.
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Treadwear The treadwear grade is a comparative rating based
on the wear rate of the tire when tested under
controlled conditions on a specied government
test course. For example, a tire graded 150 would
wear one and a half (1.5) times as well on the
government course as a tire graded 100. The
relative performance of tires depends upon the
actual conditions of their use, however, and may
depart signicantly from the norm due to variations
in driving habits, service practices, and differences
in road characteristics and climate.
Traction – AA, A, B, C The traction grades, from highest to lowest, are AA,
A, B, and C. Those grades represent the tire’s
ability to stop on wet pavement as measured under
controlled conditions on specied government test
surfaces of asphalt and concrete. A tire marked C
may have poor traction performance. Temperature – A, B, C The temperature grades are A (the highest), B,
and C, representing the tire’s resistance to the
generation of heat and its ability to dissipate heat
when tested under controlled conditions on a
specied indoor laboratory test wheel. Sustained
high temperature can cause the material of the tire
to degenerate and reduce tire life, and excessive
temperature can lead to sudden tire failure. The
grade C corresponds to a level of performance
which all passenger car tires must meet under the
Federal Motor Vehicle Safety Standard No. 109.
Grades B and A represent higher levels of
performance on the laboratory test wheel than the
minimum required by law. It should be noted that
the temperature grade for this tire is established for
a tire that is properly inated and not overloaded.
Excessive speed, underination, or excessive
loading, either separately or in combination, can
cause heat buildup and possible tire failure.
6-74

If a Tire Goes Flat It is unusual for a tire to blowout while you are driving,
especially if you maintain your vehicle’s tires properly.
If air goes out of a tire, it is much more likely to leak out
slowly. But if you should ever have a blowout, here
are a few tips about what to expect and what to do:
If a front tire fails, the at tire creates a drag that pulls
the vehicle toward that side. Take your foot off the
accelerator pedal and grip the steering wheel rmly.
Steer to maintain lane position, and then gently brake to
a stop well out of the traffic lane.
A rear blowout, particularly on a curve, acts much like a
skid and may require the same correction you would
use in a skid. In any rear blowout remove your foot from
the accelerator pedal. Get the vehicle under control
by steering the way you want the vehicle to go. It may
be very bumpy and noisy, but you can still steer. Gently
brake to a stop, well off the road if possible. { CAUTION: Lifting a vehicle and getting under it to do
maintenance or repairs is dangerous without the
appropriate safety equipment and training. If a jack
is provided with the vehicle, it is designed only for
changing a at tire. If it is used for anything else,
you or others could be badly injured or killed if the
vehicle slips off the jack. If a jack is provided with
the vehicle, only use it for changing a at tire.
If a tire goes at, the next part shows how to use the
jacking equipment to change a at tire safely.
6-77

Customer Assistance and
Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to
your dealer and to Cadillac. Normally, any concerns
with the sales transaction or the operation of the vehicle
will be resolved by the dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the general
manager. STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
United States, call the Cadillac Customer Assistance
Center, 24 hours a day, at 1-800-458-8006. In Canada,
call the Canadian Cadillac Customer Communication
Centre at 1-888-446-2000.
We encourage you to call the toll-free number in order to
give your inquiry prompt attention. Have the following
information available to give the Customer Assistance
Representative:
Vehicle Identication Number (VIN). This is available
from the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
When contacting Cadillac, remember that your concern
will likely be resolved at a dealer’s facility. That is why we
suggest following Step One rst.
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Coverage Services are provided up to 5 years/100,000 miles
(160 000 km), whichever comes rst.
In the U.S., anyone driving the vehicle is covered.
In Canada, a person driving the vehicle without
permission from the owner is not covered.
Roadside Assistance is not a part of the New Vehicle
Limited Warranty. Cadillac and General Motors of
Canada Limited reserve the right to make any changes or
discontinue the Roadside Assistance program at any time
without notication.
Cadillac and General Motors of Canada Limited reserve
the right to limit services or payment to an owner or driver
if they decide the claims are made too often, or the same
type of claim is made many times.
Cadillac Owner Privileges™
Emergency Fuel Delivery: Delivery of enough fuel
for the vehicle to get to the nearest service station.
Lock-Out Service: Service is provided to unlock the
vehicle if you are locked out. A remote unlock may be
available if you have OnStar ®
. For security reasons,
the driver must present identication before this
service is given. Emergency Tow From a Public Road or Highway:
Tow to the nearest Cadillac dealer for warranty
service, or if the vehicle was in a crash and cannot
be driven. Assistance is also given when the vehicle
is stuck in the sand, mud, or snow.
Flat Tire Change: Service is provided to change a
at tire with spare tire. The spare tire, if equipped,
must be in good condition and properly inated. It is
your responsibility for the repair or replacement of
the tire if it is not covered by the warranty.
Battery Jump Start: Service is provided to jump
start a dead battery.
Trip Routing Service: Detailed maps of
North America are provided when requested either
with the most direct route or the most scenic route.
Additional travel information is also available. Allow
three weeks for delivery.
Trip Interruption Benets and Assistance:
If your trip is interrupted due to a warranty failure,
incidental expenses may be reimbursed during the
5 year/100,000 miles (160 000 km) Powertrain
warranty period. Items considered are hotel, meals,
and rental car.
8-8

Cadillac Technician Roadside Service
(U.S. only) Cadillac’s exceptional Roadside Service is more than an
auto club or towing service. It provides every Cadillac
owner in the United States with the advantage of
contacting a Cadillac advisor and, where available, a
Cadillac trained dealer technician who can provide
on-site service.
A dealer technician will travel to your location within a
30 mile radius of a participating Cadillac dealership.
If beyond this radius, we will arrange to have your
car towed to the nearest Cadillac dealership. Each
technician travels with a specially equipped service
vehicle complete with the necessary Cadillac parts
and tools required to handle most roadside repairs.
Services Not Included in Roadside
Assistance
Impound towing caused by violation of any laws.
Legal nes.
Mounting, dismounting or changing of snow tires,
chains, or other traction devices.
Towing or services for vehicles driven on a
non-public road or highway. Services Specic to Canadian
Purchased Vehicles Fuel delivery: Reimbursement is approximately
$5 Canadian. Diesel fuel delivery may be restricted.
Propane and other fuels are not provided through
this service.
Lock-Out Service: Vehicle registration is required.
Trip Routing Service: Limit of six requests per year.
Trip Interruption Benets and Assistance:
Pre-authorization, original detailed receipts, and
a copy of the repair orders are required. Once
authorization has been received, the Roadside
Assistance advisor will help you make arrangements
and explain how to receive payment.
Alternative Service: If assistance cannot be
provided right away, the Roadside Assistance
advisor may give you permission to get local
emergency road service. You will receive payment,
up to $100, after sending the original receipt to
Roadside Assistance. Mechanical failures may be
covered, however any cost for parts and labor for
repairs not covered by the warranty are the owner
responsibility.
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