2009 CADILLAC ESCALADE ESV service

At Least Once a Year Starter Switch Check
{ CAUTION: When you are doing this inspection, the vehicle
could move suddenly. If the vehicle moves, you or
others could be injured.
1. Before starting this check, be sure there is enough
room around the vehicle.
2. Firmly apply both the parking brake and the regular
brake. See Parking Brake on page 2-34 .
Do not use the accelerator pedal, and be ready to
turn off the engine immediately if it starts.
3. Try to start the engine in each gear. The vehicle
should start only in P (Park) or N (Neutral). If the
vehicle starts in any other position, contact your
dealer/retailer for service. Automatic Transmission Shift Lock
Control System Check
{ CAUTION: When you are doing this inspection, the vehicle
could move suddenly. If the vehicle moves, you or
others could be injured.
1. Before starting this check, be sure there is enough
room around the vehicle. It should be parked on a
level surface.
2. Firmly apply the parking brake. See Parking Brake
on page 2-34 .
Be ready to apply the regular brake immediately if
the vehicle begins to move.
3. With the engine off, turn the ignition to ON/RUN,
but do not start the engine. Without applying the
regular brake, try to move the shift lever out
of P (Park) with normal effort. If the shift lever
moves out of P (Park), contact your dealer/retailer
for service.
7-11

Ignition Transmission Lock Check While parked, and with the parking brake set, try to turn
the ignition to LOCK/OFF in each shift lever position.
The ignition should turn to LOCK/OFF only
when the shift lever is in P (Park).
The ignition key should come out only in
LOCK/OFF.
Contact your dealer/retailer if service is required.
Parking Brake and Automatic
Transmission P (Park) Mechanism
Check
{ CAUTION: When you are doing this check, the vehicle could
begin to move. You or others could be injured and
property could be damaged. Make sure there is
room in front of the vehicle in case it begins to roll.
Be ready to apply the regular brake at once
should the vehicle begin to move. Park on a fairly steep hill, with the vehicle facing
downhill. Keeping your foot on the regular brake,
set the parking brake.
To check the parking brake’s holding ability: With
the engine running and transmission in N (Neutral),
slowly remove foot pressure from the regular brake
pedal. Do this until the vehicle is held by the parking
brake only.
To check the P (Park) mechanism’s holding
ability: With the engine running, shift to P (Park).
Then release the parking brake followed by the
regular brake.
Contact your dealer/retailer if service is required.
Hood and Liftgate Support Gas Strut
Service Visually inspect gas strut for signs of wear, corrosion,
cracks, loss of lubricant, or other damage. Check
the hold open ability of gas strut. If necessary,
replace with genuine parts from your dealer/retailer.
Underbody Flushing Service At least every spring, use plain water to ush any
corrosive materials from the underbody. Take care to
clean thoroughly any areas where mud and other debris
can collect.
7-12

Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service, and
the type of services performed in the boxes provided. See Maintenance Requirements on page 7-2 . Any additional
information from Owner Checks and Services on page 7-10 can be added on the following record pages. You should
retain all maintenance receipts.
Maintenance RecordDate Odometer
Reading Serviced By Maintenance Stamp Services Performed
7-17

Maintenance Record (cont’d)Date Odometer
Reading Serviced By Maintenance Stamp Services Performed
7-18

Maintenance Record (cont’d)Date Odometer
Reading Serviced By Maintenance Stamp Services Performed
7-19

Maintenance Record (cont’d)Date Odometer
Reading Serviced By Maintenance Stamp Services Performed
7-20

Customer Assistance and Information .............. .8-2
Customer Satisfaction Procedure ..................... .8-2
Online Owner Center ..................................... .8-5
Customer Assistance for
Text Telephone (TTY) Users ........................ .8-6
Customer Assistance Offices ........................... .8-6
GM Mobility Reimbursement Program ............... .8-7
Roadside Service .......................................... .8-7
Scheduling Service Appointments ................... .8-10
Courtesy Transportation Program ................... .8-10
Collision Damage Repair ............................... .8-12 Reporting Safety Defects ............................... .8-14
Reporting Safety Defects to the
United States Government ......................... .8-14
Reporting Safety Defects to the
Canadian Government ............................... .8-15
Reporting Safety Defects to General Motors .... .8-15
Service Publications Ordering Information ........ .8-15
Vehicle Data Recording and Privacy ............... .8-16
Event Data Recorders .................................. .8-17
OnStar ®
..................................................... .8-18
Navigation System ....................................... .8-18
Radio Frequency Identication (RFID) ............. .8-18Section 8 Customer Assistance Information
8-1

Customer Assistance and
Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to
your dealer and to Cadillac. Normally, any concerns
with the sales transaction or the operation of the vehicle
will be resolved by the dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the general
manager. STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
United States, call the Cadillac Customer Assistance
Center, 24 hours a day, at 1-800-458-8006. In Canada,
call the Canadian Cadillac Customer Communication
Centre at 1-888-446-2000.
We encourage you to call the toll-free number in order to
give your inquiry prompt attention. Have the following
information available to give the Customer Assistance
Representative:
Vehicle Identication Number (VIN). This is available
from the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
When contacting Cadillac, remember that your concern
will likely be resolved at a dealer’s facility. That is why we
suggest following Step One rst.
8-2