Some services such as Remote Door Unlock or Stolen
Vehicle Location Assistance may not be available until
the owner of the vehicle registers with OnStar. After the
rst prepaid year, contact OnStar to select a monthly or
annual subscription payment plan. If a payment plan is
not selected, the OnStar system and all services,
including airbag noti cation and emergency services,
may be deactivated and no longer available. For more
information visit onstar.com (U.S.) or onstar.ca (Canada),
or press the OnStar button to speak with an advisor.
Not all OnStar services are available on all vehicles.
To check if this vehicle is able to provide the services
described below, or for a full description of OnStar
services and system limitations, see the OnStar Owner’s
Guide in the glove box or visit onstar.com (U.S.) or
onstar.ca (Canada), contact OnStar at 1-888-4-ONSTAR
(1-888-466-7827) or TTY 1-877-248-2080, or press the
OnStar button to speak with an OnStar advisor 24 hours
a day, 7 days a week.OnStar Services Available with the
Safe & Sound Plan
Automatic Noti cation of Airbag Deployment
Advanced Automatic Crash Noti cation (AACN)
(If equipped)
Link to Emergency Services
Roadside Assistance
Stolen Vehicle Location Assistance
Remote Door Unlock/Vehicle Alert
OnStar Vehicle Diagnostic Email
GM Goodwrench On Demand Diagnostics
OnStar Hands-Free Calling with 30 trial minutes
OnStar Virtual Advisor (U.S. Only)
2-57
How OnStar Service Works
The OnStar system can record and transmit vehicle
information. This information is automatically sent to an
OnStar Call Center when the OnStar button is pressed,
the emergency button is pressed, or if the airbags or
AACN system deploy. This information usually includes
the vehicle’s GPS location and, in the event of a crash,
additional information regarding the crash that the vehicle
was involved in (e.g. the direction from which the vehicle
was hit). When the Virtual Advisor feature of OnStar
Hands-Free Calling is used, the vehicle also sends
OnStar the vehicle’s GPS location so they can provide
services where it is located.
OnStar service cannot work unless the vehicle is in a
place where OnStar has an agreement with a wireless
service provider for service in that area. OnStar service
also cannot work unless the vehicle is in a place where
the wireless service provider OnStar has hired for that
area has coverage, network capacity and reception when
the service is needed, and technology that is compatible
with the OnStar service. Not all services are available
everywhere, particularly in remote or enclosed areas, or
at all times.Location information about the vehicle is only available if
the GPS satellite signals are unobstructed and available.
The vehicle must have a working electrical system,
including adequate battery power, for the OnStar
equipment to operate. There are other problems OnStar
cannot control that may prevent OnStar from providing
OnStar service at any particular time or place. Some
examples are damage to important parts of the vehicle in
a crash, hills, tall buildings, tunnels, weather or wireless
phone network congestion.
Your Responsibility
Increase the volume of the radio if the OnStar advisor
cannot be heard. If the light next to the OnStar buttons is
red, the system may not be functioning properly. Press
the OnStar button and request a vehicle diagnostic. If the
light appears clear (no light is appearing), your OnStar
subscription has expired and all services have been
deactivated. Press the OnStar button to con rm that the
OnStar equipment is active.
2-59
