2009 BUICK LUCERNE phone

Online Owner Center
Online Owner Center
(U.S.) — www.gmownercenter.com/
buick
Information and services customized for your specific
vehicle — all in one convenient place.
Digital owner manual, warranty information,
and more
Online service and maintenance records
Find Buick dealers for service nationwide
Exclusive privileges and offers
Recall notices for your specic vehicle
OnStar®and GM Cardmember Services Earnings
summaries
Other Helpful Links:
Buick−www.buick.com
Buick Merchandise — www.buickmerchandise.com
Help Center — www.buick.com/helpcenter
FAQ
Contact Us
My GM Canada (Canada) — www.gm.ca
My GM Canada is a password-protected section of
www.gm.ca where you can save information on GM
vehicles, get personalized offers, and use handy tools
and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as address
and phone number for each of your preferred GM
dealers/retailers.
My Driveway: Access quick links to parts and
service estimates, check trade-in values, or schedule
a service appointment by adding the vehicles you
own to your driveway prole.
My Preferences: Manage your prole and use tools
and forms with greater ease.
To sign up, visit the My GM Canada section within
www.gm.ca.
7-5

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Buick has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with Buick by dialing: 1-800-83-BUICK. TTY users
in Canada can dial 1-800-263-3830.
Customer Assistance Offices
Buick encourages customers to call the toll-free number
for assistance. However, if a customer wishes to write or
e-mail Buick, the letter should be addressed to:
United States — Customer Assistance
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com
1-800-521-7300
1-800-832-8425 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-252-1112
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands
1-800-496-9994
Canada — Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
Overseas — Customer Assistance
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S. Virgin
Islands) — Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
7-6

GM Mobility Reimbursement
Program
This program, available to qualied applicants, can
reimburse you up to $1,000 of the cost of eligible
aftermarket adaptive equipment required for your
vehicle, such as hand controls or a wheelchair/scooter lift.
The offer is available for a very limited period of time
from the date of vehicle purchase/lease. For more
details, or to determine your vehicle’s eligibility, visit
gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text telephone (TTY) users,
call 1-800-833-9935.
General Motors of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details.
TTY users call 1-800-263-3830.
Roadside Assistance Program
For U.S. purchased vehicles, call1-800-252-1112;
(Text Telephone (TTY): 1-888-889-2438).
For Canadian purchased vehicles, call1-800-268-6800.
Service is available 24 hours a day, 365 days a year.
Calling for Assistance
When calling Roadside Assistance, have the following
information ready:
Your name, home address, and home telephone
number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number of the
vehicle
Odometer reading, Vehicle Identication
Number (VIN), and delivery date of the vehicle
Description of the problem
7-7

Insuring Your Vehicle
Protect your investment in your GM vehicle with
comprehensive and collision insurance coverage.
There are signicant differences in the quality of
coverage afforded by various insurance policy terms.
Many insurance policies provide reduced protection to
your GM vehicle by limiting compensation for damage
repairs by using aftermarket collision parts. Some
insurance companies will not specify aftermarket collision
parts. When purchasing insurance, we recommend that
you assure your vehicle will be repaired with GM original
equipment collision parts. If such insurance coverage
is not available from your current insurance carrier,
consider switching to another insurance carrier.
If your vehicle is leased, the leasing company may
require you to have insurance that assures repairs with
Genuine GM Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts.
Read your lease carefully, as you may be charged
at the end of your lease for poor quality repairs.
If a Crash Occurs
Here is what to do if you are involved in a crash.
Check to make sure that you are all right. If you
are uninjured, make sure that no one else in
your vehicle, or the other vehicle, is injured.
If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until
all matters have been taken care of. Move your
vehicle only if its position puts you in danger or
you are instructed to move it by a police officer.
Give only the necessary and requested information
to police and other parties involved in the crash.
Do not discuss your personal condition, mental frame
of mind, or anything unrelated to the crash. This will
help guard against post-crash legal action.
If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program on
page 7-7for more information.
If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver’s name,
the service’s name, and the phone number.
Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these items
in your vehicle.
7-13

Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identication Number (VIN), insurance company
and policy number, and a general description of
the damage to the other vehicle.
If possible, call your insurance company from the
scene of the crash. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy of
the report for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not be
necessary. This is especially true if there are no
injuries and both vehicles are driveable.
Choose a reputable collision repair facility for your
vehicle. Whether you select a dealer/retailer or a
private collision repair facility to x the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable
with their work for a long time.
Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
Managing the Vehicle Damage Repair
Process
In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its repair.
If you have a pre-determined repair facility of choice, take
your vehicle there, or have it towed there. Specify to the
facility that any required replacement collision parts be
original equipment parts, either new Genuine GM parts
or recycled original GM parts. Remember, recycled parts
will not be covered by your GM vehicle warranty.
Insurance pays the bill for the repair, but you must
live with the repair. Depending on your policy limits,
your insurance company may initially value the repair
using aftermarket parts. Discuss this with your repair
professional, and insist on Genuine GM parts. Remember
if your vehicle is leased you may be obligated to have
the vehicle repaired with Genuine GM parts, even if your
insurance coverage does not pay the full cost.
If another party’s insurance company is paying for
the repairs, you are not obligated to accept a repair
valuation based on that insurance company’s collision
policy repair limits, as you have no contractual limits with
that company. In such cases, you can have control of
the repair and parts choices as long as cost stays within
reasonable limits.
7-14

To read data recorded by an EDR, special equipment
is required, and access to the vehicle or the EDR
is needed. In addition to the vehicle manufacturer,
other parties, such as law enforcement, that have the
special equipment, can read the information if they
have access to the vehicle or the EDR.
GM will not access this data or share it with others
except: with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee; in
response to an official request of police or similar
government office; as part of GM’s defense of litigation
through the discovery process; or, as required by law.
Data that GM collects or receives may also be used for
GM research needs or may be made available to others
for research purposes, where a need is shown and the
data is not tied to a specic vehicle or vehicle owner.
OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms
and Conditions for information on data collection
and use. See alsoOnStar
®System on page 2-46
in this manual for more information.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking
and starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not
use or record personal information or link with any
other GM system containing personal information.
7-18

Checking Things Under the Hood......................5-12
Chemical Paint Spotting...................................5-99
Child Restraints
Child Restraint Systems...............................1-41
Infants and Young Children...........................1-38
Lower Anchors and Tethers for Children..........1-45
Older Children.............................................1-35
Securing a Child Restraint in a
Rear Seat Position...................................1-51
Securing a Child Restraint in the
Center Front Seat Position........................1-54
Securing a Child Restraint in the
Right Front Seat Position..........................1-54
Where to Put the Restraint...........................1-44
Cleaning
Aluminum or Chrome-Plated Wheels..............5-98
Exterior Lamps/Lenses.................................5-96
Fabric/Carpet..............................................5-93
Finish Care.................................................5-96
Instrument Panel, Vinyl, and Other Plastic
Surfaces.................................................5-95
Interior.......................................................5-92
Leather......................................................5-94
Tires..........................................................5-99
Underbody Maintenance...............................5-99
Washing Your Vehicle...................................5-96
Weatherstrips..............................................5-95
Windshield and Wiper Blades........................5-97Climate Control System...................................3-21
Air Filter, Passenger Compartment.................3-30
Dual Automatic............................................3-24
Outlet Adjustment........................................3-30
Clock, Setting.................................................3-76
Collision Damage Repair..................................7-12
Compact Spare Tire........................................5-91
Compass.......................................1-12, 2-34, 3-54
Content Theft-Deterrent....................................2-17
Control of a Vehicle.......................................... 4-3
Convenience Net............................................2-57
Coolant
Engine...............................................5-28, 5-32
Engine Temperature Gage............................3-42
Engine Temperature Warning Light.................3-42
Surge Tank Pressure Cap.............................5-35
Cooled Seats................................................... 1-7
Cooling System..............................................5-26
Cornering Lamps............................................3-17
Courtesy Lamps.............................................3-18
Cruise Control................................................3-12
Cruise Control Light........................................3-47
Cupholders....................................................2-57
Customer Assistance Information
Courtesy Transportation................................7-10
Customer Assistance for
Text Telephone (TTY) Users........................ 7-6
Customer Assistance Offices........................... 7-6
3

N
Navigation System, Privacy..............................7-18
Navigation/Radio System,
see Navigation Manual.................................3-93
New Vehicle Break-In......................................2-20
O
Odometer......................................................3-34
Odometer, Trip...............................................3-34
Off-Road Recovery..........................................4-10
Oil
Engine.......................................................5-17
Pressure Light.............................................3-46
Oil, Engine Oil Life System..............................5-20
Older Children, Restraints................................1-35
Online Owner Center........................................ 7-5
OnStar, Privacy..............................................7-18
OnStar
®System, see OnStar®Manual...............2-46
Operation, Universal Home Remote System........2-50
Outlet Adjustment............................................3-30
Outlets
Accessory Power.........................................3-20
Outside
Automatic Dimming Mirror.............................2-36
Convex Mirror.............................................2-37
Heated Mirrors............................................2-37
Power Mirrors.............................................2-36Overheated Engine Protection Operating Mode....5-37
Owner Checks and Services.............................. 6-8
Owners, Canadian............................................... ii
P
Paint, Damage...............................................5-99
Park
Shifting Into................................................2-28
Shifting Out of............................................2-31
Park Aid........................................................2-38
Park Brake....................................................2-27
Park Tilt Mirrors..............................................2-37
Parking
Assist........................................................2-38
Over Things That Burn.................................2-31
Passenger Airbag Status Indicator.....................3-37
Passenger Compartment Air Filter.....................3-30
Passenger Sensing System..............................1-67
Passing.........................................................4-10
PASS-Key
®III+ Electronic Immobilizer...............2-18
PASS-Key®III+ Electronic Immobilizer
Operation...................................................2-19
Perchlorate Materials Requirements, California...... 5-4
Perimeter Lighting...........................................3-18
Phone
Bluetooth
®..................................................3-93
9