Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight
warranty repairs, and public
transportation is used instead of the
dealer’s shuttle service, the
expense must be supported by
original receipts and can only be up
to the maximum amount allowed
by GM for shuttle service. In
addition, for U.S. customers, should
you arrange transportation through
a friend or relative, limited
reimbursement for reasonable fuel
expenses may be available.
Claim amounts should re ect actual
costs and be supported by original
receipts. See your dealer for
information regarding the allowance
amounts for reimbursement of
fuel or other transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if your vehicle is kept
for an overnight warranty repair.Rental reimbursement will be limited
and must be supported by original
receipts. This requires that you sign
and complete a rental agreement
and meet state/provincial, local, and
rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card,
etc. You are responsible for fuel
usage charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of the
repair.
It may not be possible to provide a
like-vehicle as a courtesy rental.
Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Please contact
your dealer for speci c information
about availability. All Courtesy
Transportation arrangements will be
administered by appropriate
dealer personnel.General Motors reserves the right to
unilaterally modify, change or
discontinue Courtesy Transportation
at any time and to resolve all
questions of claim eligibility pursuant
to the terms and conditions
described herein at its sole
discretion.
Collision Damage Repair
If your vehicle is involved in a
collision and it is damaged, have
the damage repaired by a quali ed
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish your vehicle’s
resale value, and safety
performance can be compromised
in subsequent collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which your vehicle
was originally built. Genuine GM
Collision parts are your best choice
Customer Assistance Information 7-9
Current and Past Model Order
Forms
Technical Service Bulletins and
Manuals are available for current
and past model GM vehicles.
To request an order form, specify
year and model name of the vehicle.
ORDER TOLL FREE:
1-800-551-4123 Monday-Friday
8:00 AM - 6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit
Helm, Inc. on the World Wide
Web at: helminc.comOr you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
Note to Canadian Customers: All
listed prices are quoted in U.S.
funds. Canadian residents are to
make checks payable in U.S. funds.
Vehicle Data
Recording and
Privacy
Your GM vehicle has a number of
sophisticated computers that
record information about the
vehicle’s performance and how it is
driven. For example, your vehicle
uses computer modules to monitor
and control engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy airbags in a crash and,
if so equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may
store data to help your dealer/
retailer technician service your
vehicle. Some modules may also
store data about how you operate
the vehicle, such as rate of fuel
consumption or average speed.
These modules may also retain the
owner’s personal preferences,
such as radio pre-sets, seat
positions, and temperature settings.
7-14 Customer Assistance Information