2009 BUICK ENCLAVE phone

Rear Seat Audio (RSA)
For vehicles with Rear Seat
Audio (RSA), rear seat passengers
can listen to and control any of
the music sources: radio, CDs,
DVDs, or other auxiliary sources.
The rear seat passengers can only
control the music sources the
front seat passengers are not
listening to (except on some radios
where dual control is allowed).
For example, rear seat passengers
can control a CD and listen to it
through the headphones, while the
driver listens to the radio through
the front speakers. The rear
seat passengers have control of the
volume for each set of headphones.
The RSA functions operate even
when the main radio is off. The front
audio system displays
Xwhen
the RSA is on, and disappears from
the display when it is off.Audio can be heard through wired
headphones (not included) plugged
into the jacks on the RSA. If the
vehicle has this feature, audio can
also be heard on Channel 2 of
the wireless headphones.
The audio system mutes the rear
speakers when the RSA audio
is active through the headphones.
To listen to an iPod or portable
audio device through the RSA,
attach the iPod or portable audio
device to the front auxiliary input
(if available), located on the
front audio system. Turn the iPod
on, then choose the front auxiliary
input with the RSA SRCE button.
Instrument Panel 3-111

P(Power):Press to turn the RSA
on or off.
Volume: Turn to increase or to
decrease the volume of the wired
headphones. The left knob controls
the left headphones and the
right knob controls the right
headphones.
SRCE (Source): Press to switch
between the radio (AM/FM/XM™),
CD, and if the vehicle has these
features, DVD, front auxiliary, and
rear auxiliary.©¨(Seek): Press to go to the
previous or to the next station
and stay there. This function is
inactive, with some radios, if
the front seat passengers are
listening to the radio.
Press and hold
©or¨until the
display ashes to tune to an
individual station. The display stops
ashing after the buttons have
not been pushed for more than
two seconds. This function is inactive, with some radios, if the
front seat passengers are listening
to the radio.
While listening to a disc, press
¨
to go to the next track or chapter on
the disc. Press
©to go back to
the start of the current track or
chapter (if more than ten seconds
have played). This function is
inactive, with some radios, if the
front seat passengers are listening
to the disc.
When a DVD video menu is being
displayed, press
©or¨to
perform a cursor up or down on the
menu. Hold
©or¨to perform
a cursor left or right on the menu.
PROG (Program): Press to go
to the next preset radio station or
channel set on the main radio. This
function is inactive, with some
radios, if the front seat passengers
are listening to the radio.
3-112 Instrument Panel

+e−e(Volume):Press to
increase or to decrease the radio
volume.
¨(Seek):Press to go to the next
radio station while in AM, FM, or
XM™. Press
¨to go to the
next track or chapter while sourced
to the CD or DVD slot. Press the
¨if multiple discs are loaded to go
to the next disc while sourced to
a CD player.
Radio Reception
Frequency interference and static
can occur during normal radio
reception if items such as cell phone
chargers, vehicle convenience
accessories, and external electronic
devices are plugged into the
accessory power outlet. If there is
interference or static, unplug the item
from the accessory power outlet.
AM
The range for most AM stations is
greater than for FM, especially at
night. The longer range can cause
station frequencies to interfere with
each other. For better radio
reception, most AM radio stations
boost the power levels during the
day, and then reduce these levels
during the night. Static can also
occur when things like storms and
power lines interfere with radio
reception. When this happens, try
reducing the treble on the radio.
FM Stereo
FM signals only reach about
10 to 40 miles (16 to 65 km).
Although the radio has a built-in
electronic circuit that automatically
works to reduce interference,
some static can occur, especially
around tall buildings or hills, causing
the sound to fade in and out.
XM Satellite Radio Service
XM Satellite Radio Service gives
digital radio reception from
coast-to-coast in the 48 contiguous
United States, and in Canada.
Just as with FM, tall buildings or hills
can interfere with satellite radio
signals, causing the sound to fade
in and out. In addition, traveling
or standing under heavy foliage,
bridges, garages, or tunnels
may cause loss of the XM signal for
a period of time.
Cellular Phone Usage
Cellular phone usage may cause
interference with the vehicle’s radio.
This interference may occur when
making or receiving phone calls,
charging the phone’s battery,
or simply having the phone on. This
interference causes an increased
level of static while listening to
the radio. If static is received while
listening to the radio, unplug the
cellular phone and turn it off.
3-114 Instrument Panel

Filling the Tank
{CAUTION
Fuel vapor burns violently and a
fuel re can cause bad injuries.
To help avoid injuries to you and
others, read and follow all the
instructions on the pump island.
Turn off the engine when you are
refueling. Do not smoke if you are
near fuel or refueling the vehicle.
Do not use cellular phones. Keep
sparks, ames, and smoking
materials away from fuel. Do not
leave the fuel pump unattended
when refueling the vehicle. This is
against the law in some places.
Do not re-enter the vehicle while
pumping fuel. Keep children away
from the fuel pump; never let
children pump fuel.
The tethered fuel cap is located
behind a hinged fuel door on
the driver side of the vehicle.To open the fuel door, push the
rearward center edge in and release
and it will open.
To remove the fuel cap, turn it
slowly counterclockwise. The fuel
cap has a spring in it; if the cap
is released too soon, it will spring
back to the right.
While refueling, hang the tethered
fuel cap from the hook on the
fuel door.
{CAUTION
Fuel can spray out on you if you
open the fuel cap too quickly. If
you spill fuel and then something
ignites it, you could be badly
burned. This spray can happen if
the tank is nearly full, and is more
likely in hot weather. Open the
fuel cap slowly and wait for any
hiss noise to stop. Then unscrew
the cap all the way.
Be careful not to spill fuel. Do not top
off or overll the tank and wait a few
seconds after you have nished
pumping before removing the nozzle.
Clean fuel from painted surfaces as
soon as possible. SeeWashing Your
Vehicle on page 5-86.
Service and Appearance Care 5-7

When replacing the fuel cap, turn it
clockwise until it clicks. Make
sure the cap is fully installed. The
diagnostic system can determine if
the fuel cap has been left off or
improperly installed. This would
allow fuel to evaporate into
the atmosphere. SeeMalfunction
Indicator Lamp on page 3-36.
If the vehicle has a Driver
Information Center (DIC), the
TIGHTEN GAS CAP message
displays if the fuel cap is not
properly installed.
{CAUTION
If a re starts while you are
refueling, do not remove the
nozzle. Shut off the ow of fuel by
shutting off the pump or by
notifying the station attendant.
Leave the area immediately.Notice:If you need a new fuel
cap, be sure to get the right type.
Your dealer/retailer can get one for
you. If you get the wrong type, it
might not t properly. This can
cause the malfunction indicator
lamp to light and can damage the
fuel tank and emissions system.
SeeMalfunction Indicator Lamp
on page 3-36.
Filling a Portable Fuel
Container
{CAUTION
Never ll a portable fuel container
while it is in the vehicle. Static
electricity discharge from the
container can ignite the fuel
vapor. You can be badly burned
(Continued)
CAUTION (Continued)
and the vehicle damaged if this
occurs. To help avoid injury to
you and others:
Dispense fuel only into
approved containers.
Do not ll a container while it
is inside a vehicle, in a
vehicle’s trunk, pickup bed, or
on any surface other than the
ground.
Bring the ll nozzle in contact
with the inside of the ll
opening before operating the
nozzle. Contact should be
maintained until the lling is
complete.
Do not smoke while
pumping fuel.
Do not use a cellular phone
while pumping fuel.
5-8 Service and Appearance Care

Customer
Assistance
Information
Customer Assistance
and Information
Customer Satisfaction
Procedure.........................7-1
Online Owner Center..........7-3
Customer Assistance for
Text Telephone (TTY)
Users
................................7-4
Customer Assistance
Offices..............................7-4
GM Mobility
Reimbursement Program. . .7-5
Roadside Assistance
Program............................7-6
Scheduling Service
Appointments....................7-8
Courtesy Transportation......7-8
Collision Damage Repair. . . .7-9
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government
....................7-12
Reporting Safety Defects
to the Canadian
Government
....................7-13
Reporting Safety Defects
to General Motors...........7-13
Service Publications
Ordering Information........7-13
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy.....................7-14
Event Data Recorders.......7-15
OnStar®............................7-15
Navigation System............7-16
Radio Frequency
Identication (RFID).........7-16
Customer Assistance
and Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the operation
of your vehicle will be resolved by
your GM dealer’s sales or service
departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE:Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service, or
parts manager, contact the owner
of the dealership or the general
manager.
Customer Assistance Information 7-1

STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot
be resolved by the dealership
without further help, in the U.S.,
contact the Buick Customer
Assistance Center by calling
1-800-521-7300. In Canada, contact
General Motors of Canada
Customer Communication Centre by
calling 1-800-263-3777 (English)
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Please
have the following information
available to give the Customer
Assistance Representative:
Vehicle Identication Number.
This is available from the
vehicle registration or title, or the
plate at the top left of the
instrument panel.
Dealership name and location
Vehicle delivery date and present
mileageWhen contacting Buick, please
remember that your concern
will likely be resolved at a dealer’s
facility. That is why we suggest
you follow Step One rst if you have
a concern.
STEP THREE — U.S. Owners:
Both General Motors and your dealer
are committed to making sure you
are completely satised with your
new vehicle. However, in the United
States, if you continue to remain
unsatised after following the
procedure outlined in Steps One and
Two, you can le with the BBB Auto
Line Program to enforce your rights.
The BBB Auto Line Program is an
out of court program administered by
the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
ling a court action, use of the
program is free of charge and yourcase will generally be heard within
40 days. If you do not agree with the
decision given in your case, you may
reject it and proceed with any other
venue for relief available to you.
You may contact the BBB Auto
Line Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
7-2 Customer Assistance Information

Help Center —
www.buick.com/helpcenter
FAQ
Contact Us
My GM Canada
(Canada) — www.gm.ca
My GM Canada is a
password-protected section of
www.gm.ca where you can save
information on GM vehicles, get
personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools
and services you will have access to:
My Showroom: Find and save
information on vehicles and
current offers in your area.
My Dealers/Retailers: Save
details such as address and
phone number for each of your
preferred GM dealers/retailers.
My Driveway: Access quick links
to parts and service estimates,
check trade-in values, or schedule
a service appointment by adding
the vehicles you own to your
driveway prole.
My Preferences: Manage your
prole and use tools and forms
with greater ease.
To sign up, visit the My GM Canada
section within www.gm.ca.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Buick has TTY equipment
available at its Customer Assistance
Center. Any TTY user can
communicate with Buick by dialing:
1-800-83-BUICK. TTY users in
Canada can dial 1-800-263-3830.
Customer Assistance
Offices
Buick encourages customers to call
the toll-free number for assistance.
However, if a customer wishes
to write or e-mail Buick, the letter
should be addressed to:
United States — Customer
Assistance
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com
1-800-521-7300
1-800-832-8425 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-252-1112
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands
1-800-496-9994
7-4 Customer Assistance Information