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BMW Assist
BMW Assist provides you with various services.
For example, the position data of your vehicle
can be transferred to the BMW Assist
Response Center if an emergency request
* has
been initiated.
Many BMW Assist services depend on the indi-
vidually agreed contract.
After your contract has expired, the BMW
Assist system will be deactivated by the BMW
Assist Response Center without you having to
visit a BMW Sports Activity Vehicle Center.
After the BMW Assist system has been deacti-
vated, no BMW Assist se rvice will be available.
The BMW Assist system can be reactivated by
a BMW Sports Activity Vehicle Center after
signing a new contract.
Requirements
If the following requirements are met, you can
use BMW Assist:
> The installed BMW Assist system is logged
in on a wireless communications network.
This network must be capable of transmit-
ting the services.
> To transmit position data, the vehicle must
be able to determine the current position.
> To activate and update BMW Assist, a GPS
signal must be available.
> You have subscribed to BMW Assist with
your BMW Sports Activity Vehicle Center or
with the BMW Assist Response Center.
Enabling must have been completed.
> BMW Assist is activated, refer to page 240.
Offered services
The following services are available via
BMW Assist:
>Emergency request, refer to page 279:
When you press the SOS button, a connec-
tion is established to the BMW Assist
Response Center. The BMW Assist
Response Center contacts you and takes
further steps to help you.
> Automatic collision notification:
Under certain conditions, a connection is
established to the BMW Assist Response
Center after a serious accident. If possible,
the BMW Assist Response Center contacts
you and takes further steps to help you.
> Enhanced roadside assistance:
You can call BMW Roadside Assistance
*
should you require help in the event of a
breakdown. If possible, the vehicle and
position data are transmitted in the process.
> BMW Customer Relations:
For information on all aspects of your vehi-
cle, you can be connected to BMW Cus-
tomer Relations.
> BMW TeleServices
*:
The data on the service status of your vehi-
cle or on required inspections are transmit-
ted to your BMW Sports Activity Vehicle
Center either automati cally prior to the due
date or when you request a BMW service
appointment.
> Unlocking and locking the vehicle:
Inform the BMW Assist Response Center,
e.g. if your remote control is not available
and you want to have the vehicle opened or
closed.
> Stolen vehicle recovery:
After your vehicle has been reported to the
police as stolen, the BMW Assist Response
Center can locate its position.
In addition, you can be provided with other ser-
vices, e.g. the concierg e service or information
*
BMW Assist
236
on route planning, traffic conditions, and the
weather. With Critical
Calling, you can make a
limited number of calls via the BMW Assist
Response Center, e.g. if you do not have your
mobile phone with you.
Press the SOS button to contact the BMW
Assist Response Center, see below.
You also have access to the BMW Assist con-
cierge service via the Internet.
Characteristics of offered services
The following special aspects apply to the ser-
vices:
>The services offered are country-specific.
> Voice contact is esta blished or data are
transferred, depending on the equipment
and the country. In some countries, it is
possible to do both.
> The data transferred can, for example, be
the vehicle data, your cu rrent position or the
data of the CBS Cond ition Based Service.
Using services
Contact to the BMW Assist Response
Center
You can contact the BMW Assist Response
Center via the SOS button.
1.Briefly press protective cover to open.
Depending on the vehicle's equipment, the
arrangement of the switches and indicator
lamps may differ somewhat.
2. Press the button for at least 2 seconds.
The BMW Assist Response Center is con-
tacted.
Roadside assistance
iDrive, for operating pr inciple refer to page16.
1. Press the button.
This opens the start menu.
2. Move the controller forward to select
"Communication".
3. Change to upper field if necessary. Turn the
controller until "BMW Assist" is selected
and press the controller.
4. Select "Roadside Assistance" and press
the controller.
If the current position can be determined,
the current vehicle location is displayed.
5. Select "Start service" and press the con-
troller.
The BMW Assist Response Center will connect
you to the BMW Roadside Assistance.
BMW Assist
238
5.
Select "Start service" and press the con-
troller.
The data relevant for se rvice are transmitted.
Your BMW Sports Activity Vehicle Center will
contact you to set up an appointment for ser-
vice.
Displaying and updating
BMW TeleServices services*
1. Press the button.
This opens the start menu.
2. Press the controller to open the menu.
3. Select "Settings" and press the controller.
4. Select "BMW Service settings" and press
the controller.
5. Select "Enabled TeleServices" and press
the controller. The activated BMW Tele
Services services
are displayed.
6. "Options" is selected: press the controller.
7. Select "Update services" and press the
controller.
Contacting BMW Customer Relations
For information on all aspects of your vehicle,
you can contact BMW Customer Relations.
1.Press the button.
This opens the start menu.
2. Move the controller forward to select
"Communication".
3. Change to upper field if necessary. Turn the
controller until "BMW Assist" is selected
and press the controller.
4. Select "Customer Relations".
5. Press the controller.
6. Select "Start service" and press the con-
troller.
You are connected to BMW Customer Rela-
tions by the BMW Assist Response Center.
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Concierge service*
When you call the BMW Assist concierge ser-
vice, you can, for example, obtain information
on current events, filling stations or hotels and
have their phone numbers and addresses
transmitted. Many ho tels can be booked
directly through the BMW concierge service.
The concierge service must be enabled sepa-
rately by the BMW Assist Response Center.
Calling up information
1. Press the button.
This opens the start menu.
2. Move the controller forward to select
"Communication".
3. Change to upper field if necessary. Turn the
controller until "BMW Assist" is selected
and press the controller.
4. Select "Concierge" an d press the control-
ler.
5. Select "Start service" and press the con-
troller.
The BMW Assist Response Center will connect
you with a BMW Assist concierge.
Displaying tr ansferred data
Select the received me ssage if necessary and
press the controller.
Dialing a phone number or transferring
an address for destination guidance
1. Select "Options" and press the controller.
2. Select a menu item:
> With "Call" you can establish a telephone
connection. A prerequisite for this is that
your Bluetooth mobile phone has been
paired in the vehicle.
> Press "Select as destination" to transfer the
address to the navigation system for desti-
nation guidance.
Customizing BMW Assist
Displaying and updating services
You will be notified of any changes in the ser-
vices offered by BMW Assist. In this case you
should update the service functions.
1. Press the button.
This opens the start menu.
2. Press the controller to open the menu.
241
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5. Change to upper field if necessary. Turn the
controller until "Enabled Assist services" is
selected and press the controller.
6. Select "Enable services" and press the con-
troller.
BMW Assist is enabled and the data
exchange with the BMW Assist Response
Center begins.
Activation takes a few minutes. The status is
displayed on the Control Display. If you open
another menu, the activa tion process continues
to run in the background.
Displaying vehicle data
With BMW Assist activa ted, you can have the
Telematics ID displayed. The Telematics ID is
used to identify your vehicle. These data are
transmitted to the service.
1. Press the button.
This opens the start menu. 2.
Press the controller to open the menu.
3. Turn the controller until "Settings" is
selected and press the controller.
4. Select "BMW Service settings" and press
the controller.
5. Change to upper field if necessary. Turn the
controller until "Assist profile" is selected
and press the controller.
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Fuel specifications
Gasoline engine: required fuel
Do not use leaded gasoline, otherwise
damage to the catalytic converter will
result.
Do not use E85, i.e. fuel that consists of 85 %
ethanol, or Flex Fuel, otherwise permanent
damage to the engine and the fuel supply sys-
tem will result. <
Super Premium Gasoline/AKI 91
This gasoline is hi ghly recommended.
However, you may also use gasoline with less
AKI. The minimum AKI Rating is 87.
If you use gasoline with this minimum AKI Rat-
ing, the engine may produce knocking sounds
when starting at high outside temperatures.
This has no affect on the engine life.
Do not use gasoline below the specified
minimum quality, otherwise engine dam-
age can result. <
Use high-quality brands
Field experience has in dicated significant dif-
ferences in fuel quality: volatility, composition,
additives, etc., among ga solines offered for sale
in the United States and Canada. Fuels contain-
ing up to and including 10 % ethanol or other
oxygenates with up to 2.8 % oxygen by weight,
that is, 15 % MTBE or 3 % methanol plus an
equivalent amount of co-solvent, will not void
the applicable warranti es with respect to
defects in materials or workmanship.
The use of poor-quality fuels may result in
drivability, starting and stalling problems
especially under certai n environmental condi-
tions such as high ambient temperature and
high altitude.
Should you encounter drivability problems
which you suspect could be related to the fuel
you are using, we recommend that you respond
by switching to a recognized high-quality brand
such as gasoline that is advertised as Top Tier
Detergent Gasoline.
Failure to comply with these recommendations
may also result in un scheduled maintenance. <
BMW X5 with BMW Advanced Diesel:
Required fuel
Ultra-low sulfur diesel
The engine of your BMW is designed for diesel
with a low sulfur content:
Ultra-low sulfur diesel ASTM D 975-07a.
Refuel only with ultra-low sulfur diesel.
The percentage of biodiesel in the fuel
must not exceed 5 Ξ, referred to as B5. Do not
refuel with gasoline. If the vehicle has been
refueled with incorrect fuel such as gasoline, do
not start the engine; otherwise, there is a dan-
ger of engine damage. <
After incorrect refueling, contact a BMW Sports
Activity Vehicle Center.
The fuel filling neck is designed for refuel-
ing with diesel nozzles.
If the nozzle cannot be inserted into the fuel
filler pipe of your BMW, please check to make
sure that you are refueling with a diesel fuel
pump and whether this is equipped with a diesel
nozzle. <
Winter diesel
In order to assure the operational reliability of
the diesel engine, during cold seasons, please
refuel with winter diesel, which is sold at fuel
stations during this time of year. The standard
fuel filter heating prevents the supply of fuel
from stalling during driving.
Do not mix in any additives or gasoline;
otherwise, there is the risk of engine dam-
age. <
BMW X5 with BMW Advanced
Diesel
The concept
BMW Advanced Diesel reduces nitrogen oxides
in the diesel exhaust of your vehicle by injecting
the reducing agent diesel exhaust fluid into the
exhaust line. In the cata lytic converter, a chem-
ical reaction occurs th at minimizes nitrogen
oxides.
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Wheels and tires
Tire inflation pressure
Information for your safety
The condition of the tires and the maintenance
of the specified tire pres sure are crucial not only
to the tire's service life, but also to driving com-
fort and most importantly, driving safety.
Checking pressure
Only check tire inflation pressure when the tires
are cold. This means after a maximum of
1.25 miles/2 km driving or when the vehicle has
been parked for at least 2 hours. When tires are
warm, the tire inflation pressure increases.
Check the tire inflation pressure regularly
and correct it as needed, even on the
compact tire
*: at least twice a month and before
starting long trips. If you fail to observe this pre-
caution, you may be driving on tires with incor-
rect tire pressures, a condition that can not only
compromise your vehicle's driving stability, but
also lead to tire damage and the risk of an acci-
dent. Do not drive with de pressurized, i.e. flat
tires, except run-flat tires. A flat tire will seri-
ously impair your vehicle's handling and braking
response. Attempts to dr ive on a flat tire can
lead to a loss of control over the vehicle. <
After correcting the tire inflation pressure,
reinitialize the Flat Tire Monitor, refer to
page 100, or reset the Tire Pressure Monitor,
refer to page 102.<
Pressure specifications
The tables below provide all the correct inflation
pressures for the specified tire sizes at ambient
temperature.
The inflation pressures apply to the
tire sizes and tire brands respectively
approved and recommended by BMW; a list
of these is available from your BMW Sports
Activity Vehicle Center. <
For correct identification of the right tire infla-
tion pressure for your tires, observe the follow-
ing:
> Tire sizes of your vehicle
> Load conditions
> Maximum allowable driving speed
Tire inflation pre ssures for speeds
up to 100 mph/160 km/h
For normal driving up to 100 mph/160 km/h,
adjust pressures to the re spective tire inflation
pressures listed on the following pages in the
column Traveling speeds up to max. of
100 mph/160 km/h to achieve optimum driving
comfort.
These pressure specifications can be found on
the door post when you open the driver's door.
The permissible top speed for these tire
inflation pressures is 100 mph/160 km/h.
Do not exceed this speed, otherwise tire dam-
age and accidents may result. <
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Temperature
The temperature grades are A, the highest, B,
and C, representing the tire's resistance to the
generation of heat and its ability to dissipate
heat when tested under controlled conditions
on a specified indoor laboratory test wheel.
Sustained high temperature can cause the
material of the tire to degenerate and reduce
tire life, and excessive temperature can lead to
sudden tire failure. The grade C corresponds to
a level of performance which all passenger car
tires must meet under the Federal Motor Vehi-
cle Safety Standard No. 109. Grades B and A
represent higher levels of performance on the
laboratory test wheel than the minimum
required by law.
The temperature grade for this tire is
established for a tire that is properly
inflated and not overloaded. Excessive speed,
underinflation, or excessive loading, either sep-
arately or in combination, can cause heat
buildup and possible tire failure. <
RSC – run-flat tires
You will recognize run-flat tires by a circular
symbol containing the letters RSC on the side
of the tire, refer to page256.
M+S
Winter and all-season tires.
These have better winter properties than sum-
mer tires.
XL
Indicates specially reinforced tires.
Tire condition
Inspect your tires freq uently for tread wear,
signs of damage and for foreign objects lodged
in the tread. Check the tread depth.
Minimum tread depth
The tread depth should not drop below 0.12 in/
3 mm, although, for example, European legisla-
tion only specifies a minimum tread depth of 0.063 in/1.6 mm. At tread depths below 0.12 in/
3 mm there is an increased risk of high-speed
hydroplaning, even when only small amounts of
water are present on the road surface.
When winter tires wear down past a tread depth
of 0.16 in/4 mm, they become perceptibly less
suitable for winter conditions. For the sake of
safety, new tires should be installed.
Wear indicators at the tread-groove base are
distributed over the ti
re's circumference and
are marked on the side of the tire with TWI –
Tread Wear Indicator. If the tire tread has been
driven down to the we ar indicators, a tread
depth of 0.063 in/1.6 mm has been reached.
Wheel/tire damage
Please note that low-pr ofile tires cause wheels,
tires and suspension parts to be more suscep-
tible to road hazards and consequential dam-
ages.
Unusual vibrations encountered during normal
vehicle operation can indi cate tire failure or
some other vehicle defect. This can, for exam-
ple, be caused by driving over curbs. These
kinds of problems may also be signaled by other
changes in vehicle response, such as a strong
tendency to pull to the left or right.
In these cases, reduce speed immedi-
ately and have wheels and tires thor-
oughly checked. To do so , drive carefully to the
nearest BMW Sports Activity Vehicle Center or
tire shop that works ac cording to BMW repair
procedures with corres pondingly trained per-
sonnel. If necessary, have the vehicle towed
there. Otherwise, tire damage can be extremely
dangerous to vehicle occupants and other road
users. <