
Telephoning
228
2.
"End call" is selected. 
Press the controller.
Dialing a phone number from phone 
book or a phone number stored in a list
Phone numbers you have  called, incoming calls 
and the entries of the phone book are stored in 
lists when the mobile phone is connected to the 
vehicle via Bluetooth. If  the caller is entered in 
the phone book, the name of the entry is dis-
played instead of the phone number.
You can select the desired subscriber from the 
list and establish the connection.
Five lists are available:
> "A - Z" 
The entries of the mobile-phone phone 
book, consisting of the name and phone 
number, are sorted alphabetically.
> "Top 8"
The eight numbers called most frequently 
from the phone book "A - Z" are automati-
cally stored in the Top 8 list.
> "Redial"
The last eight phone numbers you have 
dialed are automatically stored. The last 
number dialed is at the top of the list.
> "Missed calls"
The phone numbers of the last eight calls 
which were not accepted are stored. This 
requires the telephone  number of the caller 
to have been sent.
> "Received calls"
The phone numbers of the last eight 
accepted calls are stor ed. This requires the 
telephone number of th e caller to have been 
sent.
Dialing phone numbers from phone 
book
The list "A - Z" is availa ble for your phone book 
entries. The phone book entries appear on the 
Control Display.
1. Select "Phone" and press the controller.
2. Select "A - Z" and press the controller.
3. To limit the number of  displayed entries, 
select the first letter of the desired entry and 
press the controller.
4. Select the desired entry and press the con-
troller.
5. Select "Call" and  press the controller.
The system dials the number.
If different phone numbers are stored in the 
mobile phone under one  name, e.g. office and 
home, the name is show n once for each phone 
number.
You can change a phone number stored in the 
phone book, e.g. to call a specific extension:
1. Select "Phone" and press the controller.
2. Select "A - Z" and press the controller.
3. Select the desired entry and press the con-
troller.
4. Select "Add digits" and press the controller. 

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5. Change the phone number.
6. Select "Dial number"  and press the control-
ler.
Dialing a phone number stored in a list
To select an entry and establish a connection:
1. Select "Phone" and press the controller.
2. Select list and press the controller:
>"Top 8"
> "Redial"
> "Missed calls"
> "Received calls"
3. Select the desired entry and press the con-
troller.
4. Select "Call" and press the controller.
The system dials the number.
Deleting individual entries
1.Select the desired entry from the list and 
press the controller.
2. Select "Delete" and press the controller.
The entry is deleted.
Deleting entire list
1.Select an entry from the list and press the 
controller.
2. Select "Delete all numbers" and press the 
controller.
3. Select "Yes" and press the controller.
The list is deleted.
BMW Contact*
If you are not enabled for BMW Assist, you can 
have several service phone numbers displayed:
>Roadside Assistance
* of the BMW Group 
when you require breakdown assistance
> BMW Sports Activity Vehicle Center, e.g. 
when you want to make  an appointment for 
service
> BMW Customer Relations
* for information 
on all aspects of your vehicle
If BMW Assist is enabled, refer to page 235. 

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For mobile phones that  do not automatically 
switch over to the handsfree mode:
> Depending on the mobile phone model 
used, the conversation can be continued via 
the hands-free system  if necessary. Act 
according to what is  shown on the mobile 
phone display, refer to the operating 
instructions of your mobile phone.
> Press the  button above the storage 
compartment.
From handsfree sy stem to mobile 
phone
When you telephone via the handsfree system, 
you can also continue the call via the mobile 
phone if necessary, depending on the mobile 
phone model. Act accord ing to what is shown 
on the mobile phone display, refer to the oper-
ating instructions of your mobile phone.
As an alternative, you can deactivate the Blue-
tooth link.
Depending on your mob ile phone model, poor 
reception of the wireless communications net-
work can result in the system changing from the 
hands-free system to the mobile phone.
Operation by voice*
The concept
You can operate your mobile phone without 
having to remove your hands from the steering 
wheel. When making your entries, you will be 
supported by announceme nts or questions in 
many cases.
The same prerequisites as for operation via 
iDrive apply, refer to page 226.
Symbols in Owner's Manual Voice commands
Activating system
1.
Briefly press the   button on the steering 
wheel.
An acoustic signal indicates that you can 
say commands.
2. Say the command.
Ending/canceling operation by voice
Press the  button on the steering wheel
or
In dialogs where text is spoken, e.g. a name 
rather than a command, canceling is only possi-
ble using the button on the steering wheel.
Having possible co mmands read aloud
The system understands default commands 
that must be spoken word for word. 
You can have the possi ble commands spoken 
by the system at any point:
Using alternative commands
There are often a number of commands to run a 
function, e.g.: 
The system recognizes digits from zero to nine.
You can say each digit  individually or group 
them into a sequence to  accelerate the input.
{ ...}  Say the specified  commands word for 
word.
{{ ...}}  Indicates responses of the system.
{Cancel }.
{ Help }
{ Dial name } or  {Name }. 

BMW Assist
236
on route planning, traffic conditions, and the 
weather. With Critical 
Calling, you can make a 
limited number of calls via the BMW Assist 
Response Center, e.g. if you do not have your 
mobile phone with you.
Press the SOS button to contact the BMW 
Assist Response Center, see below.
You also have access to the BMW Assist con-
cierge service via the Internet.
Characteristics of  offered services
The following special aspects apply to the ser-
vices:
>The services offered are country-specific.
> Voice contact is esta blished or data are 
transferred, depending on the equipment 
and the country. In some countries, it is 
possible to do both.
> The data transferred can, for example, be 
the vehicle data, your cu rrent position or the 
data of the CBS Cond ition Based Service.
Using services
Contact to the BMW Assist Response 
Center
You can contact the BMW Assist Response 
Center via the SOS button.
1.Briefly press protective cover to open. 
Depending on the vehicle's equipment, the 
arrangement of the switches and indicator 
lamps may differ somewhat.
2. Press the button for at least 2 seconds.
The BMW Assist Response Center is con-
tacted.
Roadside assistance
iDrive, for operating pr inciple refer to page16.
1. Press the  button.
This opens the start menu.
2. Move the controller forward to select 
"Communication".
3. Change to upper field if necessary. Turn the 
controller until "BMW Assist" is selected 
and press the controller.
4. Select "Roadside Assistance" and press 
the controller.
If the current position can be determined, 
the current vehicle location is displayed.
5. Select "Start service" and press the con-
troller.
The BMW Assist Response  Center will connect 
you to the BMW Roadside Assistance. 

BMW Assist
238
5.
Select "Start service" and press the con-
troller.
The data relevant for se rvice are transmitted. 
Your BMW Sports Activity Vehicle Center will 
contact you to set up an appointment for ser-
vice.
Displaying and updating 
BMW TeleServices services*
1. Press the  button.
This opens the start menu.
2. Press the controller to open the  menu.
3. Select "Settings" and press the controller.
4. Select "BMW Service settings" and press 
the controller.
5. Select "Enabled TeleServices" and press 
the controller. The activated BMW Tele
Services services 
are displayed.
6. "Options" is selected: press the controller.
7. Select "Update services" and press the 
controller.
Contacting BMW Customer Relations
For information on all aspects of your vehicle, 
you can contact BMW Customer Relations.
1.Press the  button.
This opens the start menu.
2. Move the controller forward to select 
"Communication".
3. Change to upper field if necessary. Turn the 
controller until "BMW Assist" is selected 
and press the controller.
4. Select "Customer Relations".
5. Press the controller.
6. Select "Start service" and press the con-
troller.
You are connected to BMW Customer Rela-
tions by the BMW Assist Response Center. 

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Concierge service*
When you call the BMW Assist concierge ser-
vice, you can, for example, obtain information 
on current events, filling stations or hotels and 
have their phone numbers and addresses 
transmitted. Many ho tels can be booked 
directly through the BMW concierge service.
The concierge service must be enabled sepa-
rately by the BMW Assist Response Center.
Calling up information
1. Press the  button.
This opens the start menu.
2. Move the controller forward to select 
"Communication".
3. Change to upper field if necessary. Turn the 
controller until "BMW Assist" is selected 
and press the controller.
4. Select "Concierge" an d press the control-
ler.
5. Select "Start service" and press the con-
troller.
The BMW Assist Response Center will connect 
you with a BMW Assist concierge.
Displaying tr ansferred data
Select the received me ssage if necessary and 
press the controller.
Dialing a phone number or transferring 
an address for destination guidance
1. Select "Options" and press the controller.
2. Select a menu item:
> With "Call" you can  establish a telephone 
connection. A prerequisite for this is that 
your Bluetooth mobile phone has been 
paired in the vehicle.
> Press "Select as destination" to transfer the 
address to the navigation system for desti-
nation guidance.
Customizing BMW Assist
Displaying and updating services
You will be notified of  any changes in the ser-
vices offered by BMW Assist. In this case you 
should update the service functions.
1. Press the  button.
This opens the start menu.
2. Press the controller to open the  menu. 

BMW Assist
240
3.
Turn the controller until "Settings" is 
selected and press the controller.
4. Turn the controller un til "BMW Service set-
tings" is selected and press the controller.
5. Change to upper field if necessary. Turn the 
controller until "Enabled Assist services" is 
selected and press the controller.
The currently available BMW Assist ser-
vices are displayed.
6. Select "Options" and press the controller.
7. Select "Update services" and press the 
controller.
Activating BMW Assist
BMW Assist must be activated to use the ser-
vices.
Requirements
>Make sure that the vehicle can determine its 
current position. Reception is best when 
you have an unobstructed view to the sky.
> Leave vehicle ignition switched on during 
the activation process.
Activating
1.Press the  button.
This opens the start menu.
2. Press the controller to open the  menu.
3. Turn the controller until "Settings" is 
selected and press the controller.
4. Turn the controller un til "BMW Service set-
tings" is selected and press the controller. 

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5. Change to upper field if necessary. Turn the 
controller until "Enabled Assist services" is 
selected and press the controller.
6. Select "Enable services" and press the con-
troller. 
BMW Assist is enabled and the data 
exchange with the BMW Assist Response 
Center begins.
Activation takes a few minutes. The status is 
displayed on the Control  Display. If you open 
another menu, the activa tion process continues 
to run in the background.
Displaying vehicle data
With BMW Assist activa ted, you can have the 
Telematics ID displayed. The Telematics ID is 
used to identify your vehicle. These data are 
transmitted to the service.
1. Press the  button.
This opens the start menu. 2.
Press the controller to open the  menu.
3. Turn the controller until "Settings" is 
selected and press the controller.
4. Select "BMW Service settings" and press 
the controller.
5. Change to upper field  if necessary. Turn the 
controller until "Assist profile" is selected 
and press the controller.