
Telephoning
200
Adjusting volume
Turn the knob during a call to select the desired 
volume.
This volume for the hands-free system is main-
tained, even if the other audio sources are set to 
minimum volume.
You can also adjust the volume with the buttons 
on the steering wheel, refer to page11.
The setting is stored for the remote control cur-
rently in use.
Operation via iDrive
You can operate the following functions via 
iDrive:
>Accepting/refusing a call
>Dialing phone numbers
>Dialing phone numbers from the phone 
book
>Dialing stored phone numbers, e.g. from the 
list of accepted calls.
>Ending a call
When the ignition is switched off or in radio 
readiness, e.g. after taking the remote control 
out of the ignition lock, you can continue an 
ongoing call via the hands-free system for sev-
eral minutes.
Speech quality
If the person you are talking to cannot under-
stand you well, this may be due to excessively 
loud background noises. The full mobile phone 
preparation package can compensate for these 
noises to a certain degree. To optimize the speech quality during a call, we recommend 
that you:
>Reduce background noises, e.g. by closing 
the windows, reducing the air volume of the 
automatic climate control or pointing the 
opened front vent outlets downward
>Reduce volume of hands-free system
Requirements
>The logon data of the mobile phone are 
stored in the vehicle and the mobile phone 
is ready to operate.
>The engine is running or the ignition is 
switched on.
>The mobile phone is detected by the vehi-
cle.
Opening Communication
Many of the functions described below are con-
trolled using the "Communication" menu.
iDrive, for operating principle refer to page16.
1.Press the   button to open the start 
menu.
2.Move the controller forward to open "Com-
munication".
Receiving calls
If you have the phone number of the caller 
stored in the phone book and the phone num-
ber has been transmitted, the name of the entry 
is displayed.
Accepting a call
Press the   button on the steering wheel.
Alternative: 

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"Accept" is selected.
Press the controller.
Rejecting a call
Select "Reject" and press the controller.
The caller is diverted to your mailbox if it has 
been activated.
Calling
Dialing phone numbers
1.Select "Phone" and press the controller.
2.Select "Dial" and press the controller.
3.Enter the desired phone number by dialing 
the individual digits and pressing the con-
troller.
Always enter the complete phone number 
consisting of national dialing code, area 
code, and phone number.
The letters correspond to the digits on the 
keypad of the mobile phone.
To delete the last digit:
Move the controller toward the right to 
select the arrow   and press the control-
ler.4.Select "Dial number" and press the control-
ler.
Alternative:
Press the   button on the steering wheel.
For your phone number to be displayed to the 
person you are calling, the display of phone 
numbers must be enabled by your service pro-
vider.
About programmable memory buttons
You can store and request phone numbers 
using the programmable memory buttons, refer 
to page22.
Ending a call
Press the   button on the steering wheel.
Alternative:
1.Select the phone number and press the 
controller. 

Telephoning
202 2."End call" is selected:
Press the controller.
Dialing a phone number from phone 
book or a phone number stored in a list
Phone numbers you have called, incoming calls 
and the entries of the phone book are stored in 
lists when the mobile phone is connected to the 
vehicle via Bluetooth. If the caller is entered in 
the phone book, the name of the entry is dis-
played instead of the phone number.
You can select the desired subscriber from the 
list and establish the connection.
Five lists are available:
>"A - Z" 
The entries in your mobile phone's phone 
book, consisting of names and phone num-
bers, are sorted alphabetically.
>"Top 8"
The eight numbers dialed most frequently 
from the "A - Z" phone book are automati-
cally stored in the Top 8 list.
>"Redial"
The last eight phone numbers you dialed 
are automatically stored. The last number 
dialed is at the top of the list.
>"Missed calls"
The phone numbers of the last eight calls 
that were not accepted are stored. This 
requires the telephone number of the caller 
to have been sent.
>"Received calls"
The phone numbers of the last eight 
accepted calls are stored. This requires the 
telephone number of the caller to have been 
sent.
Dialing a phone number from phone 
book
The "A - Z" list is available for your phone book 
entries. The phone book entries appear on the 
Control Display.
1.Select "Phone" and press the controller.
2.Select "A - Z" and press the controller.
3.To limit the number of displayed entries, 
select the first letter of the desired entry and 
press the controller.
4.Select the desired entry and press the con-
troller.
5.Select "Call" and press the controller.
The system dials the number.
If different phone numbers are stored in the 
mobile phone under one name, e. g. office and 
home, the name is shown once for each phone 
number.
You can change a phone number stored in the 
phone book, e.g. to call a specific extension:
1.Select "Phone" and press the controller.
2.Select "A - Z" and press the controller.
3.Select the desired entry and press the con-
troller.
4.Select "Add digits" and press the controller.
5.Change the phone number. 

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6.Select "Dial number" and press the control-
ler.
Dialing a phone number stored in a list
To select an entry and establish a connection:
1.Select "Phone" and press the controller.
2.Select list and press the controller:
>"Top 8"
>"Redial"
>"Missed calls"
>"Received calls"
3.Select the desired entry and press the con-
troller.
4.Select "Call" and press the controller.
The system dials the number.
Deleting individual entries
1.Select the desired entry from the list and 
press the controller.
2.Select "Delete" and press the controller.
The entry is deleted.
Deleting entire list
1.Select an entry from the list and press the 
controller.
2.Select "Delete all numbers" and press the 
controller.
3.If applicable, select "Yes" and press the 
controller.
The list is deleted.
BMW Contact*
If you are not enabled for BMW Assist, you can 
have several service phone numbers displayed:
>BMW Roadside Assistance
* when you 
require breakdown assistance
>BMW center, e.g. when you want to make 
an appointment for service
>BMW Customer Relations
* for information 
on all aspects of your vehicle
If BMW Assist is enabled, refer to page209. 

Telephoning
204 You can dial the displayed service phone num-
bers if your mobile phone is paired in the vehi-
cle:
iDrive, for operating principle refer to page16.
1.Press the   button.
This opens the start menu.
2.Move the controller forward to select 
"Communication".
3.Select "BMW Contact" and press the con-
troller.
4.Select "BMW Contact Numbers" and press 
the controller.
5.Select one of the following menu items and 
press the controller:
>"Roadside Assistance"
>"Customer Relations"
>"Service Request"
6.Select "Call" and press the controller.
Contact is established.
Transmitting phone number via tone 
dialing method
The tone dialing method is required for access 
to network services or for controlling devices, 
e.g. remote checking of an answering machine.This function is available when a connection 
has been established.
1.Establish connection.
2.With a single drive:
Press the controller.
Select "Keypad" and press the controller.
With two drives:
Move the controller backwards until the 
bottom field is selected.
3.Select the desired character
 and press the 
controller.
Each character is sent immediately and 
confirmed by a tone depending on the 
mobile phone model.
Changing between mobile 
phone and hands-free system
From mobile phone to hands-free 
system*
You can continue calls begun outside the Blue-
tooth range of the vehicle via the hands-free 
system when the motor is running or the igni-
tion is switched on. Depending on your mobile 
phone, the system automatically changes over 
to the hands-free mode. 

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For mobile phones that do not automatically 
change over to the hands-free mode:
Depending on the mobile phone model used, 
the conversation can be continued via the 
hands-free system if necessary. Refer to the 
display on your mobile phone and/or your 
mobile phone's operating instructions.
From hands-free system to mobile 
phone
When you telephone via the hands-free system, 
you can also continue the call via the mobile 
phone if necessary, depending on the mobile 
phone model. Act according to what is shown 
on the mobile phone display, refer to the oper-
ating instructions of your mobile phone.
As an alternative, you can deactivate the Blue-
tooth link.
Depending on your mobile phone model, poor 
reception of the wireless communications net-
work can result in the system changing from the 
hands-free system to the mobile phone.
Operation by voice*
The concept
You can operate your mobile phone without 
having to remove your hands from the steering 
wheel. When making your entries, you will be 
supported by announcements or questions in 
many cases.
The same prerequisites as for operation via 
iDrive apply, refer to page200.
Voice commands
Activating system
1.Briefly press the   button on the steering 
wheel.
An acoustic signal indicates that you can 
say commands.
2.Say the command.
Ending/canceling operation by voice
Press the   button on the steering wheel
or
In dialogs where text is spoken, not a command, 
e.g. a name, canceling is only possible using the 
button on the steering wheel.
Having possible commands read aloud
The system understands default commands 
that must be spoken word for word. 
You can have the possible commands spoken 
by the system at any point:
Using alternative commands
There are often a number of commands to run a 
function, e.g.: 
The system recognizes digits from zero to nine.
You can say each digit individually or group 
them into a sequence to accelerate the input.
Example: Dialing phone numbers
To start the dialog:
Press the   button on the steering wheel.{Cancel}.
{Help}.
{Dial name} or {Name}. 
You sayThe voice control answers
{Dial number}{{Please say the number}}
e.g. {123 456 7890}Depending on equipment:
{{123 456 7890. Continue?}} or
{{123 456 7890. And next?}}
{Dial}{{Dialing number}} 

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BMW Assist
BMW Assist provides you with various services. 
For example, the position data of your vehicle 
can be transmitted to the BMW Assist 
Response Center if an emergency request
* has 
been initiated.
Many BMW Assist services depend on the indi-
vidually agreed contract.
After your contract has expired, the BMW 
Assist system will be deactivated by the BMW 
Assist Response Center without you having to 
visit a BMW center. After the BMW Assist sys-
tem has been deactivated, no BMW Assist ser-
vice will be available. The BMW Assist system 
can be reactivated by a BMW center after sign-
ing a new contract.
Requirements
You can use BMW Assist when the following 
requirements are met:
>The installed BMW Assist system is logged 
on to a mobile phone network. This network 
must be capable of transmitting the ser-
vices.
>To transmit position data, the vehicle must 
be able to determine the current position.
>In order to activate and update BMW Assist, 
a GPS signal must be available.
>You have subscribed to BMW Assist with 
your BMW center or with the BMW Assist 
Response Center. Activation must be com-
pleted.
>BMW Assist is activated, refer to page215.
Offered services
The following services are available via 
BMW Assist:
>Emergency request, refer to page253: 
When you press the SOS button, a connec-
tion is established to the BMW Assist 
Response Center. The BMW Assist Response Center contacts you and takes 
further steps to help you.
>Automatic collision notification:
Under certain conditions, a connection is 
established to the BMW Assist Response 
Center immediately after a serious acci-
dent. If possible, the BMW Assist Response 
Center contacts you and takes further steps 
to help you.
>Enhanced roadside assistance: 
You can call Roadside Assistance
* of the 
BMW Group should you require help in the 
event of a breakdown. If possible, the vehi-
cle data and position data are transmitted 
during this time.
>BMW Customer Relations: 
For information related to your vehicle, call 
BMW Customer Relations.
>BMW Assist My Info:
Using the BMW Assist Internet portal, you 
can transmit addresses and text messages 
into the vehicle and have them displayed.
>BMW TeleServices
*: 
The data on the service status of your vehi-
cle or on required inspections are transmit-
ted to your BMW center either automati-
cally prior to the due date or when you 
request a BMW service appointment.
>Remote door unlock: 
Inform the BMW Assist Response Center, 
e.g. if your remote control is not available 
and you want to have the vehicle unlocked.
>Stolen vehicle recovery: 
After your vehicle has been reported to the 
police as stolen, the BMW Assist Response 
Center can locate its position.
In addition, you can be provided with other ser-
vices, e.g. the concierge service or information 
on route planning, traffic conditions, and the 
weather. With Critical Calling, you can make a 
limited number of calls via the BMW Assist 
Response Center, e.g. if you do not have your 
mobile phone with you.
* 

BMW Assist
210 Press the SOS button to contact the BMW 
Assist Response Center, see below.
You also have access to the BMW Assist con-
cierge service via the Internet.
Characteristics of the offered services
The following characteristics apply to the ser-
vices:
>The offered services are country-specific.
>Voice contact is established or data are 
transmitted, depending on the equipment 
and the country. In some countries, it is 
possible to do both.
>The data transmitted can, for example, be 
the vehicle data, your current position or the 
CBS Condition Based Service data.
Using services
Contacting BMW Assist Response 
Center
You can contact the BMW Assist Response 
Center via the SOS button.
1.Briefly press protective cover to open. 
Depending on the vehicle's equipment, the 
arrangement of the switches and indicator 
lamps may differ somewhat.
2.Press the button for at least 2 seconds.
The BMW Assist Response Center is con-
tacted.
Roadside assistance
iDrive, for operating principle refer to page16.1.Press the   button.
This opens the start menu.
2.Move the controller forward to select 
"Communication".
3.Change to upper field if necessary. Turn the 
controller until "BMW Assist" is selected 
and press the controller.
4.Select "Roadside Assistance" and press 
the controller.
If the location can be determined, the cur-
rent vehicle position is displayed.
5.Select "Start service" and press the con-
troller.
The BMW Assist Response Center will connect 
you to the Roadside Assistance of the 
BMW Group.