Client Assistance
128 Navigation System
Reporting Errors
Occasionally, you may encounter
database errors.
• If the error pertains to freeways
and main “verifi ed” roads shown in
black on the map, then report it either
online at
http://update.navteq.com / , or to
Acura Client Services.
• If the error involves a purple “unverifi ed” road, then do not report
it. These areas have not been verifi ed
and are provided for reference only
(see Map Overview on page 6 ).
• For errors in points of interest (POI), like a business that has changed its
name, do not report them. Keep in
mind that depending on when the
data was collected, the database can
be out of date. The business may
have not reported the change(s), or
not be in the database at all. Update
Navigation DVDs are available for
purchase, usually in the fall of each
year. See Obtaining a Navigation
Update DVD on page 129 regarding
updates to the navigation system. • If the error does not involve the
database, such as vehicle position
icon error, screen error messages,
or other GPS related errors, see
Frequently Asked Questions on
page 144 , System Limitations GPS
Reception Issues on page 125 , or
Troubleshooting on page 152 . Acura Automobile Client Service
T
e
lephone: (800) 382-2238
Fax: (310) 783-3535
Mail:
Acura Navi
America Honda Motor Co., Inc.
Acura Client Service
MS 500-2N-7E
1919 Tor ra nce Blvd.
To r r a n c e , C A 9 0 5 01-2 74 6
2009 TL
Client Assistance
Navigation System129
Visiting Your Dealer
We strive to make this manual as
complete as possible and to answer all
questions regarding operation of the
system. Occasionally, you may run into
a specifi c issue that you cannot fi nd
in the book. You may save yourself a
trip to the dealer by fi rst consulting the
following resources:
• The Troubleshooting section (see page 152 )
• The Frequently Asked Questions (FAQs) section (see page 144 )
• The FAQs found on the online update DVD order site (see “Obtaining a
Navigation Update DVD”)
• For detailed questions regarding HFL, audio, or other systems that
interact with the navigation system,
see the main vehicle Owner’s manual,
or the Quick Start Guide
• For traffi c-related issues, see the
“ AcuraLink Real-Time Traffi c ”
section (on page 23 ) and FAQs (on
page 144 ). • Call Acura Client Services (see
Acura Automobile Client Service on
page 128 )
• For database or POI issues, follow the guidelines in the “ Reporting Errors ”
section (see page 128 )
If your question is still unanswered
and you wish to visit the dealer, please
be prepared to demonstrate the issue
to the service consultant. That way,
the service consultant can document
the issue for the factory to allow more
effi cient troubleshooting.
Some issues may at fi rst seem random,
but you may notice a pattern, like they
only occur when you enter a specifi c
address, when driving on a certain road,
or just when it’s cold. This information
is very useful to the service consultant.
Be patient, the service consultant may
be unfamiliar with your specifi c issue. Obtaining a Navigation
Update DVD
Acura is continually expanding the
scope of the navigation system.
Upgraded software may be made
available to navigation system owners
periodically, usually in the fall of each
yea r.
To purchase an updated DVD or a
replacement DVD, call the Acura
Navigation Disc Fulfi
llment Center
at (888) 549-3798. You can also order
online by going to www.acuranavi.com.
NOTE:
• Update DVDs are not available at your dealer. However, the dealer may
order an update DVD for you out of
courtesy. There is no program for
free DVD updates.
• The update DVD must be installed by your dealer.
• The update DVD order line staff cannot answer technical questions
regarding navigation operation,
coverage, or POIs.
2009 TL
Coverage Areas
130 Navigation System
Map Coverage
The system provides map coverage for
the following U.S. states, as well as
for Canada and Puerto Rico. The map
coverage consists of accurately mapped
(ve r i fi ed) metropolitan areas (in the
following list) and a less accurate
(unverifi ed) rural database. See Map
Overview on page 6 for a discussion of
map coverage.
The cities and metropolitan areas in the
following list are fully mapped. Only
major streets, roads, and freeways have
been verifi ed outside these areas. If
your route passes through these areas,
routing may be limited, depending on
your routing choices. See Unverifi ed
Area Routing on page 103 .
If you desire additional map coverage
information, contact Acura Client
Services or go to www.acuranavi.com .
Enter your vehicle model and model
year, and then select the state for which
you want to verify map coverage.
U.S. Detailed Coverage Areas
Alabama Bir m ingham / Tuscaloosa
Huntsville
Mobile
Montgomery
Arizona Phoenix Metro
Sedona
Tu c s o n
Arkansas Fayetteville
Hot Springs
Little Rock
California Bakersfi eld
Fresno
Los Angeles/San Diego Metro
Merced
Modesto
Sacramento Metro
Sacramento-Reno-Lake Tahoe-Yuba San Francisco Bay (approximately
Monterey to Sonoma) – including
Monterey County and Hollister
San Luis Obispo
Stockton
Southern California Area Colorado
Denver/Boulder/Colorado Springs/ Ski Resorts Metro area – including
Ft. Collins
Grand Junction
Connecticut Bridgeport
Danbury
Hartford Metro
New Haven Metro
Norwalk
Stamford
Delaware Entire state – including Dover, Wilmington Metro area, New
Castle County
2009 TL
Coverage Areas
Navigation System143
AcuraLink / Messages
This item is grayed out on the SET UP
screen ( Other) because XM is not
available.
Traffi c & Weather Status
This item is grayed out on the SET UP
screen ( Other) because XM is not
available.
Puerto Rico
If Street Name Guidance is set to
ON , the street names will not be read
out by voice guidance. This may change
with future data updates.
INFO Screen Differences
Messages
The INFO screen Messages feature
utilizes XM. Because XM is not
available, it is not displayed on the
INFO screen except messages such
as the diagnosis information for the
trouble of the car. In addition, the “Map menu” item New Messages
will
appear grayed out except messages such
as the diagnosis information for the
trouble of the car. This is normal.
Traffi c Incidents
This item is grayed out on the INFO
screen because XM is not available.
Weather Information
This item is grayed out on the INFO
screen because XM is not available.
Map Legend
The map legend “Traffi c” and
“Weather” descriptions may be
available, but do not apply.Shipping a Vehicle To or From
Alaska, Hawaii, Canada, and
Puerto Rico
Although the HDD in the vehicle
contains maps for both U.S. mainland
and Hawaii, the dealer must perform
the selection of “U.S. mainland” or
“Hawaii” for you. NOTE:
Shipping a vehicle from Alaska,
Hawaii, Canada, and Puerto Rico to
the U.S. mainland
• If you wish to receive XM audio,
traffi c, or weather, you must call XM
and set up an account at (800) 852-
9696.
• To begin receiving AcuraLink quick tips, contact Acura Client Services
at (800) 382-2238, and ask them to
activate your AcuraLink unit.
Shipping a vehicle from the U.S.
mainland to Alaska, Hawaii, Canada,
and Puerto Rico
• If a U.S. mainland-delivered vehicle is shipped to Alaska, Hawaii,
Canada, and Puerto Rico, there is no
XM reception.
• The issues under “Operation in Alaska, Hawaii, Canada, and Puerto
Rico” apply.
2009 TL