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Remote Vehicle Access – Interact with your vehicle through your
Volkswagen Car-Net iPhone® or Android® app, computer or a
Volkswagen Car-Net Customer Specialist (text and data rates apply).
Diagnostics & Maintenance – Manage your vehicle health with
diagnostic checks and service scheduling.
You can access Volkswagen Car-Net services via your Volkswagen
Car-Net iPhone® or Android® app (text and data rates apply) and the
Volkswagen Car-Net website (http://www.vw.com/carnet). If you have
a question or would like to subscribe, please either press the • button
in your vehicle or contact the Volkswagen Car-Net Response Center
at 1-877-820-2290. For more information or to log on to your
Volkswagen Car-Net account, visit http://www.vw.com/carnet.
Note: Please review the Volkswagen Car-Net Terms of Service and
Privacy Policy at http://www.vw.com/carnet.
Subscription required
Automatic Crash Notification (ACN) may be engaged for up to 6
months, starting from the date of new vehicle sale, without activating
a trial or paid subscription.
The Manual Emergency Call service and all other Volkswagen Car-
Net features require a trial or paid subscription. To begin your trial or
paid subscription, authentication and activation are required. For
more information, please visit the website
(http://www.vw.com/carnet), press the • button in the 3-button mod-
ule in your vehicle or contact the Volkswagen Car-Net Response
Center at 1-877-820-2290.
The LED light in the 3-button module will be green during the trial
period and whenever you have an active subscription. The LED light
will go off if the trial period is over and the customer has not sub-
scribed to the Volkswagen Car-Net services. The LED light will be red
only during a VW Car-Net hardware malfunction or fault ⇒ 3-button
module.
Once a trial or paid Volkswagen Car-Net subscription has been
activated, please advise all who use the vehicle that different
kinds of data can be sent and received automatically by the ve-
hicle, including speed, location and more.
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Remote Vehicle Access:
Feature Description
Remote
Status
Check
Current information about the vehicle can be viewed
through a computer or your Volkswagen Car-Net iPh-
one® or Android® app (text and data rates apply). You
can find out if the doors, luggage compartment and
engine hood are open or closed, whether the car lights
are on or off, the level of fuel in the tank, when the
vehicle needs to be serviced next and more.
Diagnostics & Maintenance:
Feature Description
Dealer
Scheduling
Press the • button in the 3-button module: The vehi-
cle will initiate a call to the Volkswagen Car-Net Re-
sponse Center where a Volkswagen Car-Net Custom-
er Specialist will connect you with an authorized
Volkswagen dealer to schedule your service appoint-
ment. The address of the dealer’s location can also be
sent by the Customer Specialist to your factory-
installed navigation system (if equipped).
Vehicle
Health
Report
View a vehicle health report to proactively manage
maintenance and other services and to receive up-to-
date diagnostics in a monthly email report or by im-
mediate request.
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WARNING
Refer to your vehicle's warning and indicator lights for the most
current diagnostic information. Always consult this manual for
maintenance guidelines. Failure to heed warning lights and in-
strument cluster text messages can cause the vehicle to break
down in traffic and result in a collision and serious personal
injury.
Never ignore warning lights or text WARNINGS.
Always stop the vehicle as soon as it is safe to do so.
Park the vehicle at a safe distance from moving traffic and
where no part of the hot catalytic converter and exhaust system
can come into contact with flammable materials under the vehi-
cle, such as dry grass, brush, spilled fuel, etc.
A broken down vehicle presents a high accident risk for itself
and others. Switch on emergency flashers and set up a warning
triangle to warn oncoming traffic.
The Volkswagen Car-Net website (http:// www.vw.com/carnet)
contains the most up-to-date information and instructions about
Volkswagen Car-Net services.
Please regularly visit the website to learn about changes to ser-
vices and new features.
Volkswagen Car-Net features can be modified, discontinued, deac-
tivated, reactivated or expanded without any further notice.
Application software (“apps”)
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d Secure animals in the vehicle with a system that corresponds to
their weight and size.
WARNING
Always observe traffic rules and posted speed limits and use
common sense. Your good judgment can mean the difference
between arriving safely at your destination and being seriously
injured in a crash or other kind of accident.
Regular service and maintenance of your vehicle is important
both for operational and driving safety and to help prolong your vehi-
cle's service life. Always follow the scheduled maintenance intervals
in the ⇒ Booklet Warranty and Maintenance, especially for changing
the brake fluid. Hard use, frequent stop-and-go driving, driving in very
dusty areas, trailer towing, and other factors may make it necessary
to have the vehicle serviced more frequently. Ask an authorized
Volkswagen dealer or an authorized Volkswagen Service Facility for
more information.
Driving in other countries
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d For gasoline engines: Is unleaded fuel with the right octane rating
readily available?
d Are engine oil (⇒ Engine oil) and other operating fluids that meet
Volkswagen quality and performance requirements available where
you will be driving? For more information, please see
⇒ Booklet Warranty and Maintenance.
d Does the factory-installed navigation system work in the countries
where you will be driving, and is navigation data available?
d Are special or heavy-duty tires necessary for the kind of driving
expected?
NOTICE
Volkswagen is not responsible for mechanical damage that may
result from substandard fuel or service or the unavailability of
Genuine Volkswagen parts.
Driving through water on roads
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WARNING
Careless use of the Easy Open feature can cause falls and seri-
ous personal injury.
Always make sure you have firm footing when using the Easy
Open feature, and that the surface you are standing on is not
uneven or slippery.
Never use Easy Open feature unless you can use it safely.
CAUTION
If a valid vehicle key is within range of the luggage compart-
ment lid, the Easy Open feature can deploy unintentionally in
some cases and open the luggage compartment lid: for exam-
ple, when sweeping the ground or floor below the rear bumper,
if there is a strong stream of water or steam, or when carrying
out maintenance or repairs around the rear bumper. If the lug-
gage compartment lid opens unintentionally, it can injure any-
one or damage anything in its way.
Never leave a valid vehicle key within range of the luggage
compartment lid unattended.
Always turn off the Easy Open feature through the
Volkswagen Information System ⇒ Volkswagen Information
System in the following situations:
– Before carrying out any maintenance or repairs on the ve-
hicle.
– Before washing the vehicle.
– Before mounting a bicycle rack or connecting a trailer hitch
to the vehicle.
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WARNING
Improper trailer towing can cause loss of vehicle control and
serious personal injury.
Driving with a trailer and carrying heavy or large things can
change the way the vehicle handles, increase the distance it
needs to stop safely, and cause accidents.
Always secure the load properly with suitable and undam-
aged straps so that the load will not shift.
Always adapt your speed and driving to the heavier load and
the weight distribution in the vehicle. Take road, weather, traf-
fic, and visibility conditions into account as well.
Reduce your speed even more than you otherwise would
when going downhill and under unfavorable load, weather, or
wind conditions.
Trailers with a high center of gravity tip more easily than
trailers with a low center of gravity.
Always avoid sudden maneuvers and hard braking.
Be especially careful when passing other vehicles.
Reduce speed immediately if the trailer shows the slightest
sign of swaying.
Never try to stop the swaying by accelerating.
Always obey speed limits. In some areas, the speed limits for
vehicles towing trailers are lower than for vehicles without
trailers. Never drive faster than 50 mph (80 km/h; under excep-
tional circumstances 60 mph - 100 km/h) when towing a trailer.
This applies even if the local speed limit is higher.
If you are driving a new vehicle or a vehicle with a new or rebuilt
engine, do not tow a trailer during the break-in period, about
600 miles (1000 km) ⇒ Parts, accessories, repairs, and modifica-
tions.
If you tow a trailer, your vehicle may need maintenance more
often because of the extra load it has to move.
When you are not towing, remove the trailer hitch ball. This helps
keep the trailer hitch from causing damage to your vehicle and to oth-
ers if your vehicle is hit from behind.
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If the trailer uses too much electricity, the vehicle's electronics
may be damaged.
Never connect the electrical system for the trailer directly to
the electrical connections for the rear lights or to any other un-
suitable power sources. Use only a suitable connector to pro-
vide power to the trailer.
If you tow a trailer frequently, Volkswagen recommends having
the vehicle serviced between the regular maintenance and inspection
intervals because of the extra load it has to pull.
Hitching up and connecting a trailer
