2008 SATURN OUTLOOK key

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your retailer and to Saturn. Together we are committed
to providing our customers with unparalleled service,
before, during, and after the purchase of a Saturn
vehicle, for total customer satisfaction. We call this the
Saturn Difference. Normally, any concerns with the
sales transaction or the operation of the vehicle
are resolved by the retailer’s sales or service
departments. If, for any reason, your ownership
experience falls below your expectations, we suggest
you take the following action:
STEP ONE:Contact the Retail Customer Assistance
Liaison. Any member of the retail management team has
the authority and the desire to resolve your concerns.
Normally, concerns can be quickly resolved at this level.STEP TWO:Should you need additional assistance, in
the U.S., contact the Saturn Customer Assistance Center
by calling 1-800-553-6000. In Canada, call the Saturn
Customer Communication Centre at 1-800-263-1999.
A Saturn Customer Assistance Center team member will
handle your call and assist in providing product and
warranty information, the nearest retailer location,
roadside assistance, brochures, literature and discuss
any concerns you may have.
We encourage you to call the toll-free number in order to
give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (VIN). This 17-digit
number can be found on the vehicle registration or
title, on the upper driver side corner of the instrument
panel, or on your roadside assistance key card.
The name of your selling and servicing retail facility.
Vehicle delivery date and present mileage.
Your daytime and evening phone numbers.
When contacting Saturn, please remember that your
concern will likely be resolved at a retailer’s facility.
That is why we suggest you follow Step One rst.
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Important:EDR data is recorded by your vehicle only
if a non-trivial crash situation occurs; no data is
recorded by the EDR under normal driving conditions
and no personal data (e.g., name, gender, age,
and crash location) is recorded. However, other parties,
such as law enforcement, could combine the EDR
data with the type of personally identifying data routinely
acquired during a crash investigation.
To read data recorded by an EDR, special equipment is
required, and access to the vehicle or the EDR is
needed. In addition to the vehicle manufacturer, other
parties, such as law enforcement, that have the special
equipment, can read the information if they have
access to the vehicle or the EDR.
Saturn will not access this data or share it with others
except: with the consent of the vehicle owner or, if
the vehicle is leased, with the consent of the lessee; in
response to an official request of police or similar
government office; as part of Saturn’s defense of
litigation through the discovery process; or, as required
by law. Data that Saturn collects or receives may
also be used for Saturn research needs or may be made
available to others for research purposes, where a
need is shown and the data is not tied to a specic
vehicle or vehicle owner.OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and
use. See alsoOnStar
®System on page 2-47in this
manual for more information.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in Saturn vehicles does not
use or record personal information or link with any other
Saturn system containing personal information.
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E
EDR .............................................................7-18
Electrical System
Add-On Equipment.....................................5-110
Fuses and Circuit Breakers.........................5-111
Instrument Panel Fuse Block.......................5-111
Power Windows and Other Power Options.......5-111
Underhood Fuse Block...............................5-115
Windshield Wiper Fuses.............................5-110
Electronic Immobilizer
PASS-Key
®III+...........................................2-23
Electronic Immobilizer Operation
PASS-Key
®III+...........................................2-24
Engine
Air Cleaner/Filter.........................................5-18
Check and Service Engine Soon Light............3-48
Coolant......................................................5-20
Coolant Heater............................................2-29
Coolant Temperature Gage...........................3-47
Coolant Temperature Warning Light................3-47
Drive Belt Routing.......................................6-14
Engine Compartment Overview......................5-12
Exhaust.....................................................2-37
Oil .............................................................5-13
Oil Life System...........................................5-16Engine (cont.)
Overheated Protection Operating Mode...........5-25
Overheating................................................5-23
Starting......................................................2-27
Entry Lighting.................................................3-18
Event Data Recorders.....................................7-18
Extender, Safety Belt.......................................1-38
Exterior Lamps...............................................3-15
F
Filter
Engine Air Cleaner......................................5-18
Finish Damage.............................................5-107
Flashers, Hazard Warning.................................. 3-6
Flash-to-Pass.................................................3-10
Flat Tire........................................................5-72
Flat Tire, Changing.........................................5-84
Flat Tire, Storing.............................................5-96
Floor Mats.....................................................2-57
Fluid
Automatic Transmission................................5-20
Power Steering...........................................5-32
Windshield Washer......................................5-33
Fog Lamp
Fog ...........................................................3-17
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Height Adjuster, Driver Seat............................... 1-3
High Voltage Devices and Wiring.....................5-110
Highbeam On Light.........................................3-52
Highway Hypnosis...........................................4-16
Hill and Mountain Roads..................................4-16
Hood
Checking Things Under................................5-11
Release.....................................................5-11
Horn ............................................................... 3-7
How to Wear Safety Belts Properly...................1-23
I
Ignition Positions.............................................2-26
Infants and Young Children, Restraints...............1-42
Ination - Tire Pressure...................................5-56
Inator Kit, Tire...............................................5-73
Instrument Panel
Brightness..................................................3-17
Cluster.......................................................3-38
Overview..................................................... 3-4
Storage Area..............................................2-55
J
Jump Starting.................................................5-38
K
Keyless Entry System....................................... 2-4
Keys............................................................... 2-3
L
Labeling, Tire Sidewall.....................................5-50
Lamps
Courtesy....................................................3-17
Dome ........................................................3-18
Dome Lamp Override...................................3-18
Reading.....................................................3-20
Lap-Shoulder Belt...........................................1-32
LATCH System
Child Restraints...........................................1-49
License Plate Lamps.......................................5-47
Liftgate
Carbon Monoxide........................................2-13
Liftgate, Power...............................................2-14
Light
Airbag Readiness........................................3-40
Anti-lock Brake System (ABS) Warning...........3-46
Brake System Warning.................................3-45
Charging System.........................................3-43
Cruise Control.............................................3-52
Engine Coolant Temperature Warning.............3-47
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Park Brake....................................................2-34
Parking
Assist........................................................2-44
Over Things That Burn.................................2-37
Passenger Airbag Status Indicator.....................3-41
Passenger Sensing System..............................1-73
Passing.........................................................4-12
PASS-KEY
®III+ Electronic Immobilizer...............2-23
PASS-Key®III+ Electronic Immobilizer
Operation...................................................2-24
Perchlorate Materials Requirements, California...... 5-4
Power
Door Locks.................................................2-11
Electrical System.......................................5-111
Liftgate......................................................2-14
Lumbar Controls........................................... 1-5
Outlet 115 Volt Alternating Current.................3-22
Retained Accessory (RAP)............................2-27
Seat ............................................................ 1-3
Steering Fluid.............................................5-32
Tilt Wheel and Telescopic Steering Column....... 3-8
Windows....................................................2-19
Privacy..........................................................7-18
Event Data Recorders..................................7-18
Navigation System.......................................7-19
OnStar .......................................................7-19
Radio Frequency Identication.......................7-19
Programmable Automatic Door Locks.................2-11
R
Radiator Pressure Cap....................................5-23
Radio Frequency Identication (RFID), Privacy......7-19
Radio(s)........................................................3-86
Radios
Navigation/Radio System,
see Navigation Manual............................3-115
Rear Seat Audio........................................3-124
Reception.................................................3-127
Setting the Clock.........................................3-84
Theft-Deterrent..........................................3-126
Reading Lamps..............................................3-20
Rear Air Conditioning and Heating System.........3-34
Rear Air Conditioning and Heating System and
Electronic Climate Controls...........................3-36
Rear Door Security Locks................................2-12
Rear Seat Armrest..........................................2-58
Rear Seat Audio (RSA)..................................3-124
Rear Seat Entertainment System.....................3-115
Rear Seat Operation.......................................1-12
Rear Vision Camera........................................2-46
Rear Windshield Washer/Wiper.........................3-11
Rearview Mirror, Automatic Dimming with
OnStar
®and Compass.................................2-39
Rearview Mirror with OnStar®...........................2-39
Reclining Seatbacks.......................................... 1-8
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Recommended Fluids and Lubricants.................6-11
Recreational Vehicle Towing.............................4-27
Remote Keyless Entry (RKE) System.................. 2-4
Remote Keyless Entry (RKE) System,
Operation..................................................... 2-5
Remote Vehicle Start........................................ 2-7
Removing the Flat Tire and Installing the
Spare Tire..................................................5-88
Removing the Spare Tire and Tools...................5-85
Replacement Bulbs.........................................5-47
Replacement Parts, Maintenance......................6-13
Reporting Safety Defects
Canadian Government..................................7-15
Saturn.......................................................7-16
United States Government............................7-15
Restraint System Check
Checking the Restraint Systems....................1-80
Replacing Restraint System Parts
After a Crash..........................................1-81
Retained Accessory Power (RAP)......................2-27
Roadside
Assistance Program....................................... 7-7
Rocking Your Vehicle to Get it Out....................4-22
Routing, Engine Drive Belt...............................6-14
Running Out of Fuel........................................2-38S
Safety Belt
Reminder Light............................................3-39
Safety Belts
Care of ....................................................5-103
How to Wear Safety Belts Properly................1-23
Lap-Shoulder Belt........................................1-32
Safety Belt Extender....................................1-38
Safety Belt Use During Pregnancy.................1-38
Safety Belts Are for Everyone.......................1-18
Safety Warnings and Symbols.............................. iii
Scheduled Maintenance..................................... 6-4
Seats
Driver Seat Height Adjuster............................. 1-3
Head Restraints..........................................1-11
Heated Seats............................................... 1-5
Manual Lumbar............................................. 1-4
Memory, Mirrors............................................ 1-6
Power Lumbar .............................................. 1-5
Power Seats................................................. 1-3
Rear Seat Operation....................................1-12
Reclining Seatbacks...................................... 1-8
Third Row Seat...........................................1-14
Second Row Center Console............................2-56
Secondary Latch System.................................5-93
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Theft-Deterrent, Radio....................................3-126
Theft-Deterrent Systems...................................2-21
Content Theft-Deterrent................................2-22
PASS-Key
®III+ Electronic Immobilizer............2-23
PASS-Key®III+ Electronic Immobilizer
Operation................................................2-24
Tilt Wheel........................................................ 3-7
Time, Setting..................................................3-84
Tire
Pressure Light.............................................3-48
Tires.............................................................5-49
Aluminum or Chrome-Plated Wheels,
Cleaning...............................................5-106
Buying New Tires........................................5-65
Chains.......................................................5-71
Changing a Flat Tire....................................5-84
Cleaning...................................................5-106
Compact Spare Tire...................................5-100
Different Size..............................................5-67
If a Tire Goes Flat.......................................5-72
Ination - Tire Pressure................................5-56
Inspection and Rotation................................5-63
Installing the Spare Tire................................5-88
Pressure Monitor Operation...........................5-59
Pressure Monitor System..............................5-58
Removing the Flat Tire.................................5-88
Removing the Spare Tire and Tools...............5-85
Secondary Latch System..............................5-93
Storing a Flat or Spare Tire and Tools............5-96Tires (cont.)
Tire Sealant and Compressor Kit...................5-73
Tire Sidewall Labeling..................................5-50
Tire Terminology and Denitions....................5-53
Uniform Tire Quality Grading.........................5-68
Wheel Alignment and Tire Balance.................5-70
Wheel Replacement.....................................5-70
When It Is Time for New Tires......................5-64
Tow/Haul Mode ...............................................2-33
Tow/Haul Mode Light.......................................3-52
Towing
Recreational Vehicle.....................................4-27
Towing a Trailer..........................................
4-31
Your Vehicle...............................................4-27
Traction
Stabilitrak
®System........................................ 4-6
Transmission
Fluid, Automatic...........................................5-20
Transmission Operation, Automatic....................2-30
Turn and Lane-Change Signals.......................... 3-9
Turn Signal/Multifunction Lever........................... 3-8
U
Ultrasonic Rear Parking Assist (URPA)...............2-44
Uniform Tire Quality Grading............................5-68
Universal Home Remote System.......................2-50
Operation...................................................2-51
Using this Manual............................................... iii
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