2008 SATURN AURA phone

Roadside Assistance Program
For vehicles purchased in the U.S., call1-800-553-6000;
(Text Telephone (TTY): 1-800-889-2438).
For vehicles purchased in Canada, call1-800-268-6800.
Service is available 24 hours a day, 365 days a year.
As the owner of a new Saturn vehicle, you are
automatically enrolled in the Saturn Roadside
Assistance Program.
Who is Covered?
Roadside Assistance coverage is for the vehicle
operator, regardless of ownership. In Canada,
a person driving this vehicle without the consent
of the owner is not eligible for coverage.
Services Provided
The following services are provided in the U.S. and
Canada up to 5 years/100,000 miles (160 000 km),
whichever comes rst, and, in Canada only,
up to a maximum of $100.
Fuel Delivery:Delivery of enough fuel for the
vehicle to get to the nearest service station
(approximately $5 Canada). In Canada, service
to provide diesel may be restricted. For safety
reasons, propane and other alternative fuels
are not provided through this service.
Lock-out Service:Lock-out service is covered
at no charge if you are unable to gain entry into
your vehicle. A remote unlock may be available
if you have an active OnStar
®subscription.
To ensure security, the driver must present personal
identication before lock-out service is provided.
In Canada, the vehicle registration is also required.
Emergency Tow From a Public Roadway
or Highway:Tow to the nearest Saturn retailer for
warranty service or in the event of a vehicle-disabling
crash. Winch-out assistance is provided when the
vehicle is mired in sand, mud, or snow.
Flat Tire Change:Installation of a spare tire in
good condition, when equipped and properly
inated, is covered at no charge. The customer
is responsible for the repair or replacement of
the tire if not covered by a warrantable failure.
Jump Start:A battery jump start is covered at no
charge if the vehicle does not start.
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Calling for Assistance
For prompt and efficient assistance when calling,
please provide the following to the Roadside
Assistance Representatives:
Your name, home address, and home
telephone number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number
of the vehicle
Odometer reading, Vehicle Identication
Number (VIN) and delivery date of the vehicle
Description of the problem
Towing and Road Service Exclusions
Specically excluded from Roadside Assistance
coverage are towing or services for vehicles operated
on a non-public roadway or highway, nes, impound
towing caused by a violation of local, Municipal,
State, Provincial or Federal law, and mounting,
dismounting or changing of snow tires, chains, or
other traction devices.Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
Saturn and General Motors of Canada Limited reserve
the right to make any changes or discontinue the
Roadside Assistance program at any time without
notication.
Scheduling Service Appointments
When your vehicle requires warranty service, contact
your dealer/retailer and request an appointment.
By scheduling a service appointment and advising your
service consultant of your transportation needs, your
dealer/retailer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership/retailer,
let them know this, and ask for instructions.
If the dealer/retailer requests that you simply drop the
vehicle off for service, you are urged to do so as early in
the work day as possible to allow for the same day repair.
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Give only the necessary and requested information
to police and other parties involved in the crash.
Do not discuss your personal condition, mental
frame of mind, or anything unrelated to the crash.
This will help guard against post-crash legal action.
If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program
on page 7-7for more information.
If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from
the tow truck operator or write down the driver’s
name, the service’s name, and the phone number.
Remove any valuables from your vehicle before
it is towed away. Make sure this includes your
insurance information and registration if you keep
these items in your vehicle.
Gather the important information you will need
from the other driver. Things like name, address,
phone number, driver’s license number, vehicle
license plate, vehicle make, model and model year,
Vehicle Identication Number (VIN), insurance
company and policy number, and a general
description of the damage to the other vehicle.
If possible, call your insurance company from the
scene of the crash. They will walk you through
the information they will need. If they ask for a
police report, phone or go to the police department
headquarters the next day and you can get a copy of
the report for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not be
necessary. This is especially true if there are no
injuries and both vehicles are driveable.
Choose a reputable collision repair facility for your
vehicle. Whether you select a dealer/retailer or a
private collision repair facility to x the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable
with their work for a long time.
Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
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OnStar®
If your vehicle has OnStar and you subscribe to
the OnStar services, please refer to the OnStar
Terms and Conditions for information on data
collection and use. See alsoOnStar
®System
on page 2-35in this manual for more information.
Navigation System
If your vehicle has a navigation system, use of
the system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system
operating manual for information on stored data
and for deletion instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in Saturn vehicles does not
use or record personal information or link with any other
Saturn system containing personal information.
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Cleaning
Aluminum Wheels........................................5-82
Exterior Lamps/Lenses.................................5-80
Fabric/Carpet..............................................5-78
Finish Care.................................................5-81
Instrument Panel, Vinyl, and Other
Plastic Surfaces.......................................5-79
Interior.......................................................5-77
Tires..........................................................5-83
Underbody Maintenance...............................5-83
Washing Your Vehicle...................................5-80
Weatherstrips..............................................5-80
Windshield and Wiper Blades........................5-81
Climate Control System
Automatic...................................................3-19
Outlet Adjustment........................................3-24
Clock, Setting.................................................3-57
Collision Damage Repair..................................7-11
Compressor Kit, Tire Sealant............................5-68
Content Theft-Deterrent....................................2-15
Control of a Vehicle.......................................... 4-3
Convenience Net............................................2-39
Coolant
Engine Temperature Warning Light.................3-35
Heater, Engine............................................2-25
Surge Tank Pressure Cap.............................5-25
Cooling System..............................................5-28
Cruise Control................................................3-10
Cruise Control Light........................................3-40Cupholder(s)..................................................2-38
Customer Assistance Information
Courtesy Transportation................................7-10
Customer Assistance for Text
Telephone (TTY) Users............................... 7-5
Customer Assistance Offices........................... 7-6
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-6
Reporting Safety Defects to Saturn................7-15
Reporting Safety Defects to the
Canadian Government..............................7-15
Reporting Safety Defects to the
United States Government.........................7-14
Roadside Assistance Program......................... 7-7
Service Publications Ordering
Information..............................................7-15
D
Daytime Running Lamps..................................3-14
Defensive Driving............................................. 4-2
Delayed Headlamps........................................3-14
Delayed Locking............................................... 2-8
Diesel
Running Out of Fuel....................................2-32
Disc, MP3......................................................3-66
Doing Your Own Service Work........................... 5-4
Dome Lamp...................................................3-16
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