2008 SATURN AURA service

Courtesy Rental Vehicle
Your retailer may arrange to provide you with a
courtesy rental vehicle or reimburse you for a rental
vehicle that you obtain if your vehicle is kept for
an overnight warranty repair. Rental reimbursement will
be limited and must be supported by original receipts.
This requires that you sign and complete a rental
agreement and meet state/provincial, local, and rental
vehicle provider requirements. Requirements vary
and may include minimum age requirements, insurance
coverage, credit card, etc. You are responsible for
fuel usage charges and may also be responsible
for taxes, levies, usage fees, excessive mileage, or
rental usage beyond the completion of the repair.
It may not be possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
All program options, such as shuttle service, may not be
available at every retailer. Please contact your retailer
for specic information about availability. All Courtesy
Transportation arrangements will be administered
by appropriate retailer personnel.
Saturn reserves the right to unilaterally modify, change
or discontinue Courtesy Transportation at any time
and to resolve all questions of claim eligibility pursuant
to the terms and conditions described herein at its
sole discretion.
Collision Damage Repair
If your vehicle is involved in a collision and it is damaged,
have the damage repaired by a qualied technician
using the proper equipment and quality replacement
parts. Poorly performed collision repairs diminish your
vehicle’s resale value, and safety performance can be
compromised in subsequent collisions.
Collision Parts
Genuine GM Collision parts are new parts made with the
same materials and construction methods as the parts
with which your vehicle was originally built. Genuine GM
Collision parts are your best choice to ensure that your
vehicle’s designed appearance, durability, and safety
are preserved. The use of Genuine GM parts can help
maintain your GM New Vehicle Warranty.
Recycled original equipment parts may also be used for
repair. These parts are typically removed from vehicles
that were total losses in prior crashes. In most cases,
the parts being recycled are from undamaged sections
of the vehicle. A recycled original equipment GM part,
may be an acceptable choice to maintain your vehicle’s
originally designed appearance and safety performance,
however, the history of these parts is not known.
Such parts are not covered by your GM New Vehicle
Limited Warranty, and any related failures are not
covered by that warranty.
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Aftermarket collision parts are also available. These
are made by companies other than GM and may
not have been tested for your vehicle. As a result,
these parts may t poorly, exhibit premature
durability/corrosion problems, and may not perform
properly in subsequent collisions. Aftermarket parts
are not covered by your GM New Vehicle Limited
Warranty, and any vehicle failure related to such
parts are not covered by that warranty.
Repair Facility
GM also recommends that you choose a collision
repair facility that meets your needs before you ever
need collision repairs. Your dealer/retailer may have
a collision repair center with GM-trained technicians and
state of the art equipment, or be able to recommend
a collision repair center that has GM-trained technicians
and comparable equipment.
Insuring Your Vehicle
Protect your investment in your GM vehicle with
comprehensive and collision insurance coverage.
There are signicant differences in the quality of
coverage afforded by various insurance policy terms.
Many insurance policies provide reduced protection
to your GM vehicle by limiting compensation for
damage repairs by using aftermarket collision parts.Some insurance companies will not specify aftermarket
collision parts. When purchasing insurance, we
recommend that you assure your vehicle will be repaired
with GM original equipment collision parts. If such
insurance coverage is not available from your current
insurance carrier, consider switching to another
insurance carrier.
If your vehicle is leased, the leasing company may
require you to have insurance that assures repairs with
Genuine GM Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts.
Read your lease carefully, as you may be charged at
the end of your lease for poor quality repairs.
If a Crash Occurs
Here is what to do if you are involved in a crash.
Try to relax and then check to make sure you
are all right. If you are uninjured, make sure that
no one else in your vehicle, or the other vehicle,
is injured.
If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until
all matters have been taken care of. Move your
vehicle only if its position puts you in danger or you
are instructed to move it by a police officer.
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Give only the necessary and requested information
to police and other parties involved in the crash.
Do not discuss your personal condition, mental
frame of mind, or anything unrelated to the crash.
This will help guard against post-crash legal action.
If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program
on page 7-7for more information.
If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from
the tow truck operator or write down the driver’s
name, the service’s name, and the phone number.
Remove any valuables from your vehicle before
it is towed away. Make sure this includes your
insurance information and registration if you keep
these items in your vehicle.
Gather the important information you will need
from the other driver. Things like name, address,
phone number, driver’s license number, vehicle
license plate, vehicle make, model and model year,
Vehicle Identication Number (VIN), insurance
company and policy number, and a general
description of the damage to the other vehicle.
If possible, call your insurance company from the
scene of the crash. They will walk you through
the information they will need. If they ask for a
police report, phone or go to the police department
headquarters the next day and you can get a copy of
the report for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not be
necessary. This is especially true if there are no
injuries and both vehicles are driveable.
Choose a reputable collision repair facility for your
vehicle. Whether you select a dealer/retailer or a
private collision repair facility to x the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable
with their work for a long time.
Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
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Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your
vehicle has a safety defect, notify Transport Canada
immediately, in addition to notifying General Motors
of Canada Limited. Call them at 1-800-333-0510
or write to:
Transport Canada
Road Safety Branch
2780 Sheffield Road
Ottawa, Ontario K1B 3V9
Reporting Safety Defects to Saturn
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, please notify Saturn.
Call 1-800-553-6000, or write:
Saturn Corporation
100 Saturn Parkway
Mail Drop 371-999-S24
Spring Hill, TN 37174-1500In Canada, call 1-800-263-1999, or write:
Saturn Customer Communication Centre
General Motors of Canada Limited
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
A variety of publications are available to you. Saturn
service manuals are written for trained technicians,
and in some cases, specialized tools and equipment
are necessary to complete certain repairs. However,
the manuals are available to owners who either have
the training, or wish to gain a greater understanding
of the technical aspect of their Saturn.
For additional publications information or to order
publications in the United States, call toll free
1-800-2-SATURN or visit www.saturn-publications.com
to order on-line.
In Canada, Saturn service manuals are available by
calling toll free 1-800-551-4123.
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Owner Publications
Information on how to obtain product bulletins and as
described below is applicable only in the fty U.S. states
and the District of Columbia, and only for cars and
light trucks with a Gross Vehicle Weight Rating (GVWR)
less than 10,000 pounds (4 536 kg). Copies of
individual bulletins are also at your participating
Saturn retailer. You can ask to see them.
In Canada, information relating to product service
bulletins can be obtained by contacting your
Saturn retailer.
Service Bulletins
Saturn regularly sends its retailers useful service
bulletins about Saturn products. Saturn monitors
product performance in the eld. We then prepare
bulletins for servicing our products better. You can
get these bulletins, too.
Bulletins cover various subjects. Some pertain to the
proper use and care of your vehicle. Some describe
costly repairs. Others describe inexpensive repairs
which, if done on time with the latest parts, may avoid
future costly repairs.
Some bulletins tell a technician how to repair a new
or unexpected condition. Others describe a quicker way
to x your vehicle. They can help a technician service
your vehicle better.Most bulletins apply to conditions affecting a small
number of vehicles. Your Saturn retailer or a qualied
technician may have to determine if a specic
bulletin applies to your vehicle. To order Saturn bulletins,
call Saturn Publications at 1-800-2-SATURN or visit
www.saturn-publications.com to order online.
Vehicle Data Recording
and Privacy
Your Saturn vehicle has a number of sophisticated
computers that record information about the vehicle’s
performance and how it is driven. For example,
your vehicle uses computer modules to monitor
and control engine and transmission performance,
to monitor the conditions for airbag deployment
and deploy airbags in a crash and, if so equipped,
to provide antilock braking to help the driver control
the vehicle. These modules may store data to help
your dealer/retailer technician service your vehicle.
Some modules may also store data about how
you operate the vehicle, such as rate of fuel
consumption or average speed. These modules
may also retain the owner’s personal preferences,
such as radio pre-sets, seat positions, and
temperature settings.
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OnStar®
If your vehicle has OnStar and you subscribe to
the OnStar services, please refer to the OnStar
Terms and Conditions for information on data
collection and use. See alsoOnStar
®System
on page 2-35in this manual for more information.
Navigation System
If your vehicle has a navigation system, use of
the system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system
operating manual for information on stored data
and for deletion instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in Saturn vehicles does not
use or record personal information or link with any other
Saturn system containing personal information.
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A
Accessories and Modications............................ 5-3
Adding Equipment to Your Airbag-Equipped
Vehicle.......................................................1-68
Additives, Fuel................................................. 5-7
Add-On Electrical Equipment............................5-86
Air Cleaner/Filter, Engine.................................5-20
Air Conditioning..............................................3-19
Airbag
Passenger Status Indicator...........................3-30
Readiness Light..........................................3-29
Airbag System................................................1-54
What Will You See After an Airbag Inates?....1-62
When Should an Airbag Inate?....................1-59
Where Are the Airbags?...............................1-56
Airbag Systems
Adding Equipment to Your Airbag-Equipped
Vehicle...................................................1-68
How Does an Airbag Restrain?......................1-61
Passenger Sensing System...........................1-63
Servicing Your Airbag-Equipped Vehicle..........1-68
What Makes an Airbag Inate?......................1-61
Antenna, Backglass.........................................3-74
Antenna, XM™ Satellite Radio Antenna System.....3-74
Antilock Brake System (ABS)............................. 4-4
Antilock Brake, System Warning Light................3-33Appearance Care
Aluminum Wheels........................................5-82
Care of Safety Belts....................................5-79
Chemical Paint Spotting...............................5-83
Cleaning Exterior Lamps/Lenses....................5-80
Fabric/Carpet..............................................5-78
Finish Care.................................................5-81
Finish Damage............................................5-83
Instrument Panel, Vinyl, and Other
Plastic Surfaces.......................................5-79
Interior Cleaning..........................................5-77
Sheet Metal Damage...................................5-83
Tires..........................................................5-83
Underbody Maintenance...............................5-83
Vehicle Care/Appearance Materials................5-84
Washing Your Vehicle...................................5-80
Weatherstrips..............................................5-80
Windshield and Wiper Blades........................5-81
Appointments, Scheduling Service....................... 7-9
Audio System.................................................3-56
Audio Steering Wheel Controls......................3-72
Backglass Antenna......................................3-74
Radio Reception..........................................3-73
Setting the Clock.........................................3-57
Theft-Deterrent Feature................................3-72
XM™ Satellite Radio Antenna System............3-74
Audio System(s).............................................3-58
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Cleaning
Aluminum Wheels........................................5-82
Exterior Lamps/Lenses.................................5-80
Fabric/Carpet..............................................5-78
Finish Care.................................................5-81
Instrument Panel, Vinyl, and Other
Plastic Surfaces.......................................5-79
Interior.......................................................5-77
Tires..........................................................5-83
Underbody Maintenance...............................5-83
Washing Your Vehicle...................................5-80
Weatherstrips..............................................5-80
Windshield and Wiper Blades........................5-81
Climate Control System
Automatic...................................................3-19
Outlet Adjustment........................................3-24
Clock, Setting.................................................3-57
Collision Damage Repair..................................7-11
Compressor Kit, Tire Sealant............................5-68
Content Theft-Deterrent....................................2-15
Control of a Vehicle.......................................... 4-3
Convenience Net............................................2-39
Coolant
Engine Temperature Warning Light.................3-35
Heater, Engine............................................2-25
Surge Tank Pressure Cap.............................5-25
Cooling System..............................................5-28
Cruise Control................................................3-10
Cruise Control Light........................................3-40Cupholder(s)..................................................2-38
Customer Assistance Information
Courtesy Transportation................................7-10
Customer Assistance for Text
Telephone (TTY) Users............................... 7-5
Customer Assistance Offices........................... 7-6
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-6
Reporting Safety Defects to Saturn................7-15
Reporting Safety Defects to the
Canadian Government..............................7-15
Reporting Safety Defects to the
United States Government.........................7-14
Roadside Assistance Program......................... 7-7
Service Publications Ordering
Information..............................................7-15
D
Daytime Running Lamps..................................3-14
Defensive Driving............................................. 4-2
Delayed Headlamps........................................3-14
Delayed Locking............................................... 2-8
Diesel
Running Out of Fuel....................................2-32
Disc, MP3......................................................3-66
Doing Your Own Service Work........................... 5-4
Dome Lamp...................................................3-16
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