2008 SATURN AURA HYBRID mileage

Speedometer and Odometer
Your speedometer lets you see your speed in miles
per hour (mph) or kilometers per hour (km/h). See
DIC Vehicle Personalization on page 3-51for more
information.
Your odometer shows how far your vehicle has been
driven, in either miles (used in the United States)
or kilometers (used in Canada).
Your vehicle has a tamper resistant odometer. The
digital odometer will read 999,999 if someone tries to
turn it back.
You may wonder what happens if your vehicle needs a
new odometer installed. If the new one can be set to
the mileage total of the old odometer, then it must
be. But if it can’t, then it is set at zero and a label must
be put on the driver’s door to show the old mileage
reading when the new odometer was installed.
Trip Odometer
The trip odometer can tell you how far you have driven
since you last reset it.
The trip odometer is accessed and reset through the
Driver Information Center (DIC). SeeDIC Operation and
Displays on page 3-44for more information.
Tachometer
Your tachometer displays the engine speed in
revolutions per minute (rpm).
Your vehicle has auto stop and the indicator for this is
on the tachometer. For more information seeAuto
Stop Mode on page 3-42.
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{CAUTION:
You can be injured and your vehicle could be
damaged if you try to do service work on a
vehicle without knowing enough about it.
Be sure you have sufficient knowledge,
experience, the proper replacement parts,
and tools before you attempt any vehicle
maintenance task.
Be sure to use the proper nuts, bolts,
and other fasteners. English and metric
fasteners can be easily confused. If you
use the wrong fasteners, parts can later
break or fall off. You could be hurt.
If you want to do some of your own service work, you
should use the proper service manual. It tells you much
more about how to service your vehicle than this
manual can. To order the proper service manual, see
Service Publications Ordering Information on page 7-15.Your vehicle has an airbag system. Before attempting
to do your own service work, seeServicing Your
Airbag-Equipped Vehicle on page 1-68.
You should keep a record with all parts receipts and
list the mileage and the date of any service work
you perform. SeeMaintenance Record on page 6-14.
Adding Equipment to the Outside
of Your Vehicle
Things you might add to the outside of your vehicle
can affect the airow around it. This can cause
wind noise and can affect fuel economy and windshield
washer performance. Check with your dealer/retailer
before adding equipment to the outside of your vehicle.
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If you are in an area of extreme cold, where the
temperature falls below−20°F (−29°C), it is
recommended that you use either an SAE 5W-30
synthetic oil or an SAE 0W-30 oil. Both provide easier
cold starting and better protection for the engine at
extremely low temperatures.
Engine Oil Additives
Do not add anything to the oil. The recommended
oils with the starburst symbol that meet GM Standard
GM6094M are all you need for good performance
and engine protection.
Engine Oil Life System
When to Change Engine Oil
Your vehicle has a computer system that lets you know
when to change the engine oil and lter. This is based
on engine revolutions and engine temperature, and not
on mileage. Based on driving conditions, the mileage
at which an oil change will be indicated can vary
considerably. For the oil life system to work properly,
you must reset the system every time the oil is changed.When the system has calculated that oil life has
been diminished, it will indicate that an oil change
is necessary. A CHANGE OIL SOON message will
come on. SeeDIC Warnings and Messages on
page 3-46. Change the oil as soon as possible within
the next 600 miles (1 000 km). It is possible that,
if you are driving under the best conditions, the
oil life system might not indicate that an oil change
is necessary for over a year. However, the engine
oil and lter must be changed at least once a year
and at this time the system must be reset. Your
dealer/retailer has trained service people who will
perform this work using genuine parts and reset the
system. It is also important to check the oil regularly
and keep it at the proper level.
If the system is ever reset accidentally, you must
change the oil at 3,000 miles (5 000 km) since your
last oil change. Remember to reset the oil life system
whenever the oil is changed.
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
retailer and to Saturn. Together we are committed to
providing our customers with unparalleled service,
before, during, and after the purchase of a Saturn vehicle,
for total customer satisfaction. We call this the Saturn
Difference. Normally, any concerns with the sales
transaction or the operation of your vehicle are resolved
by your retailer’s sales or service departments. If, for any
reason, your ownership experience falls below your
expectations, we suggest you take the following action:
STEP ONE:Contact the Retail Customer Assistance
Liaison. Any member of the retail management team has
the authority and the desire to resolve your concerns.
Normally, concerns can be quickly resolved at this level.
STEP TWO:Should you need additional assistance,
in the U.S., contact the Saturn Customer Assistance
Center by calling 1-800-553-6000. In Canada,contact the Saturn Customer Communication Centre
at 1-800-263-1999. A Saturn Customer Assistance
Center team member will handle your call and assist
in providing product and warranty information, the
nearest retailer location, roadside assistance, brochures,
literature and discuss any concerns you may have.
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give
the Customer Assistance Representative:
Vehicle Identication Number (VIN). This 17-digit
number can be found on the vehicle registration
or title, on the upper driver side corner of the
dash, or on your roadside assistance key card.
The name of your selling and servicing retail facility.
Vehicle delivery date and present mileage.
Your daytime and evening phone numbers.
When contacting Saturn, please remember that your
concern will likely be resolved at a retailer’s facility.
That is why we suggest you follow Step One rst if
you have a concern.
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STEP THREE (U.S. Owners):Both Saturn and its
retailers are committed to making sure you are
completely satised with your Saturn vehicle. However,
if you continue to remain unsatised after following
the procedure outlined in Steps One and Two,
Saturn and its retailers offer the additional assistance
of a neutral party through our voluntary participation
in a mediation/arbitration program called Better
Business Bureau (BBB) Auto Line.
The BBB Auto Line Program is an out-of-court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation of
the New Vehicle Limited Warranty. This program
is available at no cost to you, our customer.
Although you may be required to resort to this informal
dispute resolution program prior to ling a court
action, use of the program is free of charge and
your case is generally heard within 40 days. If you
do not agree with the decision given in your case,
you can reject it and proceed with any other venue
for relief available to you.Contact the BBB Auto Line Program by using the
toll-free telephone number or by writing them at
the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle
age, mileage and other factors. Saturn Corporation
reserves the right to change eligibility limitations
and/or discontinue its participation in this program.
STEP THREE (Canadian Owners):
General Motors Participation in the
Mediation/Arbitration Program
In the event that you do not feel your concerns have
been addressed after following the procedure outlined
in Steps 1 and 2, General Motors of Canada Limited
has committed to binding arbitration of owner disputes
involving factory-related vehicle service claims. The
program provides for the review of the facts involved
by an impartial third party arbiter, and may include
an informal hearing before the arbiter.
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Courtesy Rental Vehicle
Your retailer may arrange to provide you with a
courtesy rental vehicle or reimburse you for a rental
vehicle that you obtain if your vehicle is kept for
an overnight warranty repair. Rental reimbursement will
be limited and must be supported by original receipts.
This requires that you sign and complete a rental
agreement and meet state/provincial, local, and rental
vehicle provider requirements. Requirements vary
and may include minimum age requirements, insurance
coverage, credit card, etc. You are responsible for
fuel usage charges and may also be responsible
for taxes, levies, usage fees, excessive mileage, or
rental usage beyond the completion of the repair.
It may not be possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
All program options, such as shuttle service, may not be
available at every retailer. Please contact your retailer
for specic information about availability. All Courtesy
Transportation arrangements will be administered
by appropriate retailer personnel.
Saturn reserves the right to unilaterally modify, change
or discontinue Courtesy Transportation at any time
and to resolve all questions of claim eligibility pursuant
to the terms and conditions described herein at its
sole discretion.
Collision Damage Repair
If your vehicle is involved in a collision and it is damaged,
have the damage repaired by a qualied technician
using the proper equipment and quality replacement
parts. Poorly performed collision repairs diminish your
vehicle’s resale value, and safety performance can be
compromised in subsequent collisions.
Collision Parts
Genuine GM Collision parts are new parts made with the
same materials and construction methods as the parts
with which your vehicle was originally built. Genuine GM
Collision parts are your best choice to ensure that your
vehicle’s designed appearance, durability, and safety
are preserved. The use of Genuine GM parts can help
maintain your GM New Vehicle Warranty.
Recycled original equipment parts may also be used for
repair. These parts are typically removed from vehicles
that were total losses in prior crashes. In most cases,
the parts being recycled are from undamaged sections
of the vehicle. A recycled original equipment GM part,
may be an acceptable choice to maintain your vehicle’s
originally designed appearance and safety performance,
however, the history of these parts is not known.
Such parts are not covered by your GM New Vehicle
Limited Warranty, and any related failures are not
covered by that warranty.
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