2008 SATURN ASTRA radio

Customer
Information
Customer Information
Customer Satisfaction
Procedure.......................11-1
Online Owner Center........11-4
Customer Assistance for
Text Telephone (TTY)
Users
..............................11-4
Customer Assistance
Offices............................11-5
GM Mobility
Reimbursement
Program
..........................11-5
Roadside Assistance
Program..........................11-5
Scheduling Service
Appointments..................11-8
Courtesy Transportation. . . .11-8
Collision Damage
Repair...........................11-10
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government
...................11-13
Reporting Safety Defects
to the Canadian
Government
...................11-14
Reporting Safety Defects
to Saturn.......................11-14
Service Publications
Ordering Information......11-14
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy...................11-15
Event Data Recorders.....11-16
OnStar®..........................11-17
Navigation System...........11-17
Radio Frequency
Identication (RFID).......11-17
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your retailer and to
Saturn. Together we are committed
to providing our customers with
unparalleled service, before, during,
and after the purchase of a
Saturn vehicle, for total customer
satisfaction. We call this the Saturn
Difference. Normally, any concerns
with the sales transaction or the
operation of the vehicle are resolved
by the retailer’s sales or service
departments. If, for any reason, your
ownership experience falls below
your expectations, we suggest
you take the following action:
STEP ONE:Contact the Retail
Customer Assistance Liaison. Any
member of the retail management
team has the authority and the
desire to resolve your concerns.
Normally, concerns can be quickly
resolved at this level.
Customer Information 11-1
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Owner Publications
Information on how to obtain
product bulletins and as described
below is applicable only in the
fty U.S. states and the District
of Columbia, and only for cars and
light trucks with a Gross Vehicle
Weight Rating (GVWR) less
than 10,000 pounds (4 536 kg).
Copies of individual bulletins
are also at your participating Saturn
retailer. You can ask to see them.
In Canada, information relating
to product service bulletins can
be obtained by contacting your
Saturn retailer.
Service Bulletins
Saturn regularly sends its retailers
useful service bulletins about Saturn
products. Saturn monitors product
performance in the eld. We then
prepare bulletins for servicing our
products better. You can get these
bulletins, too.Bulletins cover various subjects.
Some pertain to the proper use and
care of your vehicle. Some describe
costly repairs. Others describe
inexpensive repairs which, if done on
time with the latest parts, may avoid
future costly repairs.
Some bulletins tell a technician how
to repair a new or unexpected
condition. Others describe a quicker
way to x your vehicle. They can
help a technician service your
vehicle better.
Most bulletins apply to conditions
affecting a small number of vehicles.
Your Saturn retailer or a qualied
technician may have to determine
if a specic bulletin applies to
your vehicle. To order Saturn
bulletins, call Saturn Publications
at 1-800-2-SATURN or visit
saturn-publications.com to order
online.
Vehicle Data
Recording and
Privacy
Your Saturn vehicle has a number of
sophisticated computers that record
information about the vehicle’s
performance and how it is driven.
For example, your vehicle uses
computer modules to monitor and
control engine and transmission
performance, to monitor the
conditions for airbag deployment and
deploy airbags in a crash and, if so
equipped, to provide antilock braking
to help the driver control the vehicle.
These modules may store data to
help your dealer/retailer technician
service your vehicle. Some modules
may also store data about how you
operate the vehicle, such as rate of
fuel consumption or average speed.
These modules may also retain the
owner’s personal preferences, such
as radio pre-sets, seat positions, and
temperature settings.
Customer Information 11-15
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Saturn will not access this data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request of police or
similar government office; as part
of Saturn’s defense of litigation
through the discovery process; or,
as required by law. Data that Saturn
collects or receives may also be
used for Saturn research needs or
may be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specic vehicle or vehicle owner.OnStar®
If your vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar
Terms and Conditions for
information on data collection and
use. See alsoOnStar
®System
on page 4-38in this manual
for more information.
Navigation System
If your vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and for
deletion instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some
vehicles for functions such as
tire pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
Saturn vehicles does not use
or record personal information or
link with any other Saturn system
containing personal information.
Customer Information 11-17
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A
Accessories and
Modications...................... 9-3
Accessory Power Outlets......4-10
Adding Equipment to Your
Airbag-Equipped Vehicle....1-35
Additives, Fuel.....................8-36
Add-On Electrical
Equipment.......................9-33
Air Cleaner/Filter, Engine.......9-11
Air Conditioning..................... 7-1
Airbag
Passenger Status
Indicator.......................4-15
Readiness Light................4-14
System, Replacing Parts
After a Crash................1-36
Airbag System.....................1-23
Adding Equipment to Your
Airbag-Equipped
Vehicle........................1-35
Check.............................1-36
How Does an Airbag
Restrain?.....................1-28
Servicing Your
Airbag-Equipped
Vehicle........................1-34Airbag System (cont.)
What Makes an Airbag
Inate?........................1-28
What Will You See After
an Airbag Inates?........1-29
When Should an Airbag
Inate?........................1-27
Where Are the
Airbags?..............1-25, 1-30
Antenna, Fixed Mast............6-25
Antilock Brake
System (ABS)..................8-18
Anti-lock Brake, System
Warning Light...................4-18
Appearance Care
Chemical Paint Spotting.....9-79
Exterior Cleaning..............9-75
Finish Damage.................9-79
Interior Cleaning...............9-72
Sheet Metal Damage........9-78
Underbody Maintenance....9-79
Vehicle Care/Appearance
Materials
......................9-80
Appointments, Scheduling
Service...........................11-8Audio System........................ 6-1
Audio Steering Wheel
Controls.......................6-24
Fixed Mast Antenna..........6-25
Radio Reception...............6-25
Theft-Deterrent Feature......6-24
Audio System(s).................... 6-2
Automatic Transmission
Fluid...............................9-12
Operation.......................... 8-5
B
Battery...............................9-25
Run-Down Protection.......... 5-4
Brakes...............................9-22
System Warning Light.......4-17
Braking...............................8-17
Break-In, New Vehicle............ 8-2
Bulb Replacement................9-28
Front Turn Signal Lamps . . . 9-28
Halogen Bulbs..................9-28
Headlamp Aiming..............9-26
License Plate Lamps.........9-32
Replacement Bulbs...........9-33
Taillamps.................9-29, 9-30
Buying New Tires.................9-54
INDEX i-1
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Power (cont.)
Steering Fluid...................9-20
Windows.........................2-10
Pressure Cap......................9-15
Privacy.............................11-15
Event Data Recorders.....11-16
Navigation System..........11-17
OnStar ..........................11-17
Radio Frequency
Identication................11-17
R
Radio Frequency
Identication (RFID),
Privacy..........................11-17
Radio(s)............................... 6-2
Radios
Reception........................6-25
Theft-Deterrent.................6-24
Reading Lamps..................... 5-3
Rear Compartment Lamp........ 5-4
Rear Door Security Locks....... 2-6Rear Heated Seats................ 1-6
Rear Seat Operation.............. 1-7
Rear Windshield Washer/
Wiper..............................4-10
Rearview Mirrors..................2-12
Reclining Seatbacks............... 1-3
Recreational Vehicle
Towing ............................9-72
Remote Keyless Entry
(RKE) System.................... 2-3
Remote Keyless Entry
(RKE) System,
Operation.......................... 2-4
Removing the Flat Tire
and Installing the
Spare Tire.......................9-62
Removing the Spare Tire
and Tools........................9-61
Replacement Bulbs..............9-33
Replacing LATCH
System Parts After
a Crash...........................1-50Reporting Safety Defects
Canadian Government.....11-14
Saturn...........................11-14
United States
Government................11-13
Restraint System Check
Replacing Airbag System
Parts After a Crash........1-36
Replacing Safety Belt
System Parts After
a Crash.......................1-23
Retained Accessory
Power (RAP) ..................... 8-3
Roadside
Assistance Program..........11-5
Rocking Your Vehicle
to Get it Out ....................8-30
Running the Vehicle
While Parked...................8-14
INDEX i-7
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T
Tachometer.........................4-13
Taillamps....................9-29, 9-30
Theft-Deterrent, Radio...........6-24
Theft-Deterrent Systems......... 2-7
Content Theft-Deterrent....... 2-9
Immobilizer........................ 2-7
Immobilizer Operation......... 2-8
Tilt Wheel............................. 4-4
Tire
Pressure Light..................4-19
Tires..................................9-38
Buying New Tires.............9-54
Chains............................9-59
Changing a Flat Tire.........9-60
Compact Spare Tire..........9-67
Different Size...................9-55
High-Speed Operation.......9-47
If a Tire Goes Flat............9-60
Ination - Tire Pressure.....9-46Tires (cont.)
Inspection and Rotation.....9-51
Installing the Spare Tire.....9-62
Pressure Monitor
Operation.....................9-50
Pressure Monitor
System........................9-48
Removing the Flat Tire......9-62
Removing the Spare
Tire and Tools...............9-61
Storing a Flat or Spare
Tire and Tools...............9-66
Tire Sidewall Labeling.......9-40
Tire Terminology and
Denitions....................9-43
Uniform Tire Quality
Grading.......................9-56
Wheel Alignment and
Tire Balance.................9-58
Wheel Replacement..........9-58Tires (cont.)
When It Is Time for
New Tires....................9-53
Winter Tires.....................
9-39
Towing
Recreational Vehicle..........9-72
Towing a Trailer................9-72
Your Vehicle.....................9-72
Traction
Stabilitrak
®System...........8-19
Transmission
Fluid, Automatic................9-12
Fluid, Manual...................9-12
Transmission Operation,
Automatic.......................... 8-5
Transmission Operation,
Manual............................. 8-9
Trip Odometers....................4-13
Turn and Lane-Change
Signals............................. 4-8
Turn Signal/Multifunction
Lever................................ 4-4
INDEX i-9
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