2008 SATURN ASTRA Part number

See your dealer/retailer for details
regarding winter tire availability
and proper tire selection. Also, see
Buying New Tires on page 9-54.
If you choose to use winter tires:
Use tires of the same brand and
tread type on all four wheel
positions.
Use only radial ply tires of the
same size, load range, and
speed rating as your original
equipment tires.
Winter tires with the same speed
rating as the original equipment tires
may not be available for H, V, W,
Y and ZR speed rated tires.
If you choose winter tires with a
lower speed rating, never exceed
the tire’s maximum speed capability.
Tire Sidewall Labeling
Useful information about a
tire is molded into its sidewall.
The examples below show
a typical passenger vehicle
tire and a compact spare
tire sidewall.(A) Tire Size
:The tire size is
a combination of letters and
numbers used to dene a
particular tire’s width, height,
aspect ratio, construction
type, and service description.
See the “Tire Size” illustration
later in this section for more
detail.
(B) TPC Spec (Tire
Performance Criteria
Specication)
:Original
equipment tires designed to
GM’s specic tire performance
criteria have a TPC specication
code molded onto the sidewall.
GM’s TPC specications meet
or exceed all federal safety
guidelines.
(C) DOT (Department of
Transportation)
:The
Department of Transportation
(DOT) code indicates that the tire
is in compliance with the U.S.
Department of Transportation
Motor Vehicle Safety Standards.Passenger (P-Metric) Tire
Example
9-40 Vehicle Service and Care
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(D) Tire Identication Number
(TIN):The letters and numbers
following DOT (Department
of Transportation) code is the
Tire Identication Number (TIN).
The TIN shows the manufacturer
and plant code, tire size, and
date the tire was manufactured.
The TIN is molded onto both
sides of the tire, although only
one side may have the date
of manufacture.
(E) Tire Ply Material
:The type
of cord and number of plies in the
sidewall and under the tread.
(F) Uniform Tire Quality
Grading (UTQG)
:Tire
manufacturers are required to
grade tires based on three
performance factors: treadwear,
traction, and temperature
resistance. For more information
seeUniform Tire Quality
Grading on page 9-56.(G) Maximum Cold Ination
Load Limit
:Maximum load
that can be carried and the
maximum pressure needed to
support that load.
(A) Tire Ply Material
:The type
of cord and number of plies in the
sidewall and under the tread.(B) Temporary Use Only
:The compact spare tire or
temporary use tire has a tread
life of approximately 3,000 miles
(5 000 km) and should not be
driven at speeds over 50 mph
(80 km/h). The compact
spare tire is for emergency use
when a regular road tire has
lost air and gone at. If your
vehicle has a compact spare tire.
SeeCompact Spare Tire on
page 9-67andIf a Tire
Goes Flat on page 9-60.
(C) Tire Identication
Number (TIN)
:The letters and
numbers following the DOT
(Department of Transportation)
code is the Tire Identication
Number (TIN). The TIN shows
the manufacturer and plant code,
tire size, and date the tire was
manufactured. The TIN is
molded onto both sides of the
tire, although only one side may
have the date of manufacture.
Compact Spare Tire Example
Vehicle Service and Care 9-41
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DOT Markings:A code molded
into the sidewall of a tire
signifying that the tire is in
compliance with the U.S.
Department of Transportation
(DOT) motor vehicle safety
standards. The DOT code
includes the Tire Identication
Number (TIN), an alphanumeric
designator which can also
identify the tire manufacturer,
production plant, brand, and date
of production.
GVWR
:Gross Vehicle Weight
Rating. SeeLoading the Vehicle
on page 8-30.
GAWR FRT
:Gross Axle Weight
Rating for the front axle.
SeeLoading the Vehicle on
page 8-30.
GAWR RR
:Gross Axle Weight
Rating for the rear axle.
SeeLoading the Vehicle on
page 8-30.Intended Outboard Sidewall
:The side of an asymmetrical tire,
that must always face outward
when mounted on a vehicle.
Kilopascal (kPa)
:The metric
unit for air pressure.
Light Truck (LT-Metric) Tire
:A tire used on light duty trucks
and some multipurpose
passenger vehicles.
Load Index
:An assigned
number ranging from 1 to 279
that corresponds to the load
carrying capacity of a tire.
Maximum Ination
Pressure
:The maximum air
pressure to which a cold tire
can be inated. The maximum
air pressure is molded onto
the sidewall.
Maximum Load Rating
:The load rating for a tire at the
maximum permissible ination
pressure for that tire.Maximum Loaded Vehicle
Weight
:The sum of curb
weight, accessory weight,
vehicle capacity weight, and
production options weight.
Normal Occupant Weight
:The
number of occupants a vehicle
is designed to seat multiplied by
150 lbs (68 kg). SeeLoading
the Vehicle on page 8-30.
Occupant Distribution
:Designated seating positions.
Outward Facing Sidewall
:The side of an asymmetrical tire
that has a particular side that
faces outward when mounted on
a vehicle. The side of the tire
that contains a whitewall,
bears white lettering, or bears
manufacturer, brand, and/or
model name molding that
is higher or deeper than the
same moldings on the
other sidewall of the tire.
9-44 Vehicle Service and Care
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Technical Data
Vehicle Identication
Vehicle Identication
Number (VIN)..................10-1
Service Parts
Identication Label...........10-1
Capacities and
Specications
Capacities and
Specications..................10-2
Vehicle Identication
Vehicle Identication
Number (VIN)
This is the legal identier for your
vehicle. It appears on a plate in the
front corner of the instrument panel,
on the driver side. It can be seen
through the windshield from outside
the vehicle. The VIN also appears on
the Vehicle Certication and Service
Parts labels and the certicates of
title and registration.
Engine Identication
The eighth character in the VIN is
the engine code. This code helps
identify the vehicle’s engine,
specications, and replacement
parts. See “Engine Specications”
underCapacities and Specifications
on page 10-2for your vehicle’s
engine code.
Service Parts
Identication Label
This label is on the trunk oor.
It is very helpful if you ever need
to order parts. The label has
the following information:
Vehicle Identication
Number (VIN)
Model designation
Paint information
Production options and special
equipment
Do not remove this label from the
vehicle.
Technical Data 10-1
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STEP TWO:Should you need
additional assistance, in the U.S.,
contact the Saturn Customer
Assistance Center by calling
1-800-553-6000. In Canada, call the
Saturn Customer Communication
Centre at 1-800-263-1999. A Saturn
Customer Assistance Center team
member will handle your call and
assist in providing product and
warranty information, the nearest
retailer location, roadside assistance,
brochures, literature and discuss any
concerns you may have.
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Please have the
following information available to
give the Customer Assistance
Representative:
Vehicle Identication Number
(VIN). This 17-digit number
can be found on the vehicle
registration or title, on the
upper driver side corner of the
instrument panel, or on your
roadside assistance key card.
The name of your selling and
servicing retail facility.
Vehicle delivery date and present
mileage.
Your daytime and evening phone
numbers.
When contacting Saturn, please
remember that your concern
will likely be resolved at a retailer’s
facility. That is why we suggest
you follow Step One rst.
STEP THREE (U.S. Owners):
Both Saturn and its retailers are
committed to making sure you are
completely satised with your Saturn
vehicle. However, if you continue to
remain unsatised after following the
procedure outlined in Steps One and
Two, Saturn and its retailers offer
the additional assistance of a
neutral party through our voluntary
participation in a mediation/
arbitration program called Better
Business Bureau (BBB) Auto Line.The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. This program is
available at no cost to you, our
customer.
Although you may be required to
resort to this informal dispute
resolution program prior to ling a
court action, use of the program is
free of charge and your case is
generally heard within 40 days. If you
do not agree with the decision given
in your case, you can reject it and
proceed with any other venue for
relief available to you.
11-2 Customer Information
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Contact the BBB Auto Line Program
by using the toll-free telephone
number or by writing them at the
following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in
all 50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage and other
factors. Saturn Corporation reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.STEP THREE (Canadian Owners):
General Motors Participation in
the Mediation/Arbitration Program
In the event that you do not feel
your concerns have been addressed
after following the procedure outlined
in Steps 1 and 2, General Motors of
Canada Limited has committed to
binding arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you le your complaint
to the nal decision, should be
completed in approximately 70 days.
We believe our impartial program
offers advantages over courts in
most jurisdictions because it is
informal, quick, and free of charge.For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685.
Alternatively, you may call the
Saturn Customer Communication
Centre, 1-800-263-1999, or you
may write to:
Mediation/Arbitration Program
c/o Customer Communication
Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied
by the Vehicle Identication
Number (VIN).
Customer Information 11-3
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Trip Interruption Benets and
Assistance (Canada Only):In
the event of a warranty related
vehicle disablement, while en
route and over 250 kilometres
from the original point of
departure, you might qualify
for trip interruption expense
assistance. This assistance
covers reasonable reimbursement
of up to a maximum of $500
(Canadian) for (A) meals
(maximum of $50/day), (B)
lodging (maximum of $100/night),
and (C) alternate ground
transportation (maximum of
$40/day). This benet is to assist
you with some of the unplanned
expense you may incur while
waiting for your vehicle to be
repaired.
Pre-authorization, original
detailed receipts, and a copy of
the repair order are required.Once authorization has been
given, your advisor will help
you make any necessary
arrangements and explain how
to claim for trip interruption
expense assistance.
Alternative Service (Canada
Only):There could be times
when Roadside Assistance
cannot provide timely assistance.
Your advisor may authorize
you to secure local emergency
road service, and you will be
reimbursed up to $100 upon
submission of the original receipt
to Roadside Assistance.
In many instances, mechanical
failures may be covered. However,
any cost for parts and labor for
non-warranty repairs are the
responsibility of the driver.
Saturn and General Motors of
Canada Limited reserve the right to
limit services or reimbursement to anowner or driver when, in their sole
discretion, the claims become
excessive in frequency or type of
occurrence.
Calling for Assistance
For prompt and efficient assistance
when calling, please provide the
following to the Roadside Assistance
Representatives:
Your name, home address, and
home telephone number
Telephone number of your
location
Location of the vehicle
Model, year, color, and license
plate number of the vehicle
Odometer reading, Vehicle
Identication Number (VIN) and
delivery date of the vehicle
Description of the problem
Customer Information 11-7
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If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Assistance
Program on page 11-5for more
information.
If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card from
the tow truck operator or write
down the driver’s name, the
service’s name, and the phone
number.
Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
Gather the important information
you will need from the other
driver. Things like name, address,
phone number, driver’s license
number, vehicle license plate,
vehicle make, model and model
year, Vehicle Identication
Number (VIN), insurancecompany and policy number, and
a general description of the
damage to the other vehicle.
If possible, call your insurance
company from the scene of the
crash. They will walk you through
the information they will need. If
they ask for a police report, phone
or go to the police department
headquarters the next day and
you can get a copy of the report
for a nominal fee. In some
states/provinces with “no fault”
insurance laws, a report may not
be necessary. This is especially
true if there are no injuries and
both vehicles are drivable.
Choose a reputable collision
repair facility for your vehicle.
Whether you select a dealer/
retailer or a private collision repair
facility to x the damage, make
sure you are comfortable with
them. Remember, you will have to
feel comfortable with their work for
a long time.
Once you have an estimate, read
it carefully and make sure you
understand what work will be
performed on your vehicle. If you
have a question, ask for an
explanation. Reputable shops
welcome this opportunity.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an
active role in its repair. If you have
a pre-determined repair facility of
choice, take your vehicle there, or
have it towed there. Specify to the
facility that any required replacement
collision parts be original equipment
parts, either new Genuine GM parts
or recycled original GM parts.
Remember, recycled parts will not
be covered by your GM vehicle
warranty.
11-12 Customer Information
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