How OnStar Service Works
In order to provide you with OnStar services, your
vehicle’s OnStar system has the capability of recording
and transmitting vehicle information. This information
is automatically sent to an OnStar Call Center at
the time of an OnStar button press, Emergency button
press or if your airbags or AACN system deploys.
The vehicle information usually includes your GPS
location and, in the event of a crash, additional
information regarding the accident that your vehicle
has been involved in (e.g. the direction from which your
vehicle was hit). When you use the Virtual Advisor
feature of OnStar Hands-Free Calling, your vehicle
also sends OnStar your GPS location so that we can
provide you with location-based services.
OnStar service cannot work unless your vehicle is in a
place where OnStar has an agreement with a wireless
service provider for service in that area. OnStar service
also cannot work unless you are in a place where the
wireless service provider OnStar has hired for that area
has coverage, network capacity and reception when the
service is needed, and technology that is compatible
with the OnStar service. Not all services are available
everywhere, particularly in remote or enclosed areas,
or at all times.OnStar service that involves location information about
your vehicle cannot work unless GPS satellite signals
are unobstructed and available in that place as well.
Your vehicle must have a working electrical system
(including adequate battery power) for the OnStar
equipment to operate. There are other problems OnStar
cannot control that may prevent OnStar from providing
OnStar service to you at any particular time or place.
Some examples are damage to important parts of your
vehicle in an accident, hills, tall buildings, tunnels,
weather or wireless phone network congestion.
Your Responsibility
You may need to increase the volume of your radio
to hear the OnStar advisor. If the light next to the
OnStar buttons is red, this means that your system is not
functioning properly and should be checked by a dealer.
If the light appears clear (no light is appearing), your
OnStar subscription has expired. You can always press
the blue OnStar button to con rm that your OnStar
equipment is active.
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