Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-4
Customer Assistance for Text
Telephone (TTY) Users................................7-5
Customer Assistance Offices............................7-5
GM Mobility Reimbursement Program................7-6
Roadside Assistance Program..........................7-6
Scheduling Service Appointments.....................7-9
Courtesy Transportation...................................7-9
Collision Damage Repair................................7-11
Reporting Safety Defects................................7-14
Reporting Safety Defects to the
United States Government..........................7-14
Reporting Safety Defects to the
Canadian Government................................7-14Reporting Safety Defects to
General Motors.........................................7-14
Service Publications Ordering
Information...............................................7-15
Vehicle Data Recording and Privacy................7-16
Event Data Recorders...................................7-16
OnStar
®......................................................7-17
Navigation System........................................7-17
Radio Frequency Identi cation (RFID)..............7-17
Section 7 Customer Assistance Information
7-1
