OnStar Steering Wheel Controls
Your vehicle may have a Talk/Mute button that can
be used to interact with OnStar Hands-Free Calling.
SeeAudio Steering Wheel Controls on page 3-115
for more information.
On some vehicles, you may have to hold the button
for a few seconds and give the command “ONSTAR”
to activate the OnStar Hands-Free Calling.
On some vehicles, the mute button can be used to
dial numbers into voicemail systems, or to dial phone
extensions. See the OnStar Owner’s Guide for
more information.
How OnStar Service Works
Your vehicle’s OnStar system has the capability
of recording and transmitting vehicle information.
This information is automatically sent to an OnStar
Call Center at the time of an OnStar button press,
Emergency button press or if your airbags or AACN
system deploys. The vehicle information usually
includes your GPS location and, in the event of a
crash, additional information regarding the accident
that your vehicle has been involved in (e.g. the
direction from which your vehicle was hit).When you use the Virtual Advisor feature of OnStar
Hands-Free Calling, your vehicle also sends OnStar
your GPS location so that we can provide you with
location-based services.
OnStar service cannot work unless your vehicle is in a
place where OnStar has an agreement with a wireless
service provider for service in that area. OnStar service
also cannot work unless you are in a place where the
wireless service provider OnStar has hired for that area
has coverage, network capacity and reception when
the service is needed, and technology that is compatible
with the OnStar service. Not all services are available
everywhere, particularly in remote or enclosed areas,
or at all times.
Location information about your vehicle is only available if
the GPS satellite signals are unobstructed and available.
Your vehicle must have a working electrical system
(including adequate battery power) for the OnStar
equipment to operate. There are other problems OnStar
cannot control that may prevent OnStar from providing
OnStar service to you at any particular time or place.
Some examples are damage to important parts of your
vehicle in an accident, hills, tall buildings, tunnels,
weather or wireless phone network congestion.
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