2008 PONTIAC G8 phone

The diagnostic system can
determine if the fuel cap has been
left off or improperly installed. This
would allow fuel to evaporate into
the atmosphere. SeeMalfunction
Indicator Lamp on page 4-18.
{CAUTION
If a re starts while you are
refueling, do not remove the
nozzle. Shut off the ow of fuel
by shutting off the pump or by
notifying the station attendant.
Leave the area immediately.
Notice:If you need a new fuel
cap, be sure to get the right type.
Your dealer/retailer can get one for
you. If you get the wrong type, it
may not t properly. This may
cause your malfunction indicator
lamp to light and may damage
your fuel tank and emissions
system. SeeMalfunction Indicator
Lamp on page 4-18.
Filling a Portable Fuel
Container
{CAUTION
Never ll a portable fuel
container while it is in your
vehicle. Static electricity
discharge from the container
can ignite the fuel vapor. You
can be badly burned and your
vehicle damaged if this occurs.
To help avoid injury to you and
others:
Dispense fuel only into
approved containers.
Do not ll a container while it
is inside a vehicle, in a
vehicle’s trunk, pickup bed,
or on any surface other than
the ground.
(Continued)
CAUTION (Continued)
Bring the ll nozzle in
contact with the inside of the
ll opening before operating
the nozzle. Contact should be
maintained until the lling is
complete.
Do not smoke while
pumping fuel.
Do not use a cellular phone
while pumping fuel.
8-36 Driving and Operating
2008 - Pontiac G8 Owner Manual

Customer
Information
Customer Information
Customer Satisfaction
Procedure.......................12-1
Online Owner Center........12-3
Customer Assistance for
Text Telephone (TTY)
Users
..............................12-4
Customer Assistance
Offices............................12-4
GM Mobility
Reimbursement
Program
..........................12-5
Roadside Assistance
Program..........................12-6
Scheduling Service
Appointments..................12-8
Courtesy Transportation. . . .12-9
Collision Damage
Repair...........................12-10
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government
...................12-14
Reporting Safety Defects
to the Canadian
Government
...................12-14
Reporting Safety Defects
to General Motors.........12-14
Service Publications
Ordering Information. . . . . .12-15
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy...................12-16
Event Data Recorders.....12-16
OnStar®..........................12-17
Navigation System...........12-17
Radio Frequency
Identication (RFID).......12-17
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Pontiac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by
the dealer’s sales or service
departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE:Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service, or
parts manager, contact the owner
of the dealership or the general
manager.
Customer Information 12-1
2008 - Pontiac G8 Owner Manual

STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by the dealership without
further help, in the U.S., call the
Pontiac Customer Assistance Center
at 1-800-762-2737. In Canada,
call General Motors of Canada
Customer Communication Centre
at 1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the
Customer Assistance
Representative:
Vehicle Identication Number
(VIN). This is available from the
vehicle registration or title, or the
plate at the top left of the
instrument panel and visible
through the windshield.
Dealership name and location.
Vehicle delivery date and present
mileage.When contacting Pontiac, remember
that your concern will likely be
resolved at a dealer’s facility.
That is why we suggest you follow
Step One rst.
STEP THREE — U.S. Owners:
Both General Motors and your
dealer are committed to making sure
you are completely satised with
your new vehicle. However, if
you continue to remain unsatised
after following the procedure
outlined in Steps One and Two, you
can le with the BBB Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you
may be required to resort to this
informal dispute resolution program
prior to ling a court action, use
of the program is free of charge and
your case will generally be heardwithin 40 days. If you do not agree
with the decision given in your
case, you may reject it and proceed
with any other venue for relief
available to you.
You can contact the BBB Auto
Line Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
12-2 Customer Information
2008 - Pontiac G8 Owner Manual

My GM Canada (Canada only)
My GM Canada is a
password-protected section of
gmcanada.com where you can save
information on GM vehicles, get
personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools
and services you will have access to:
My Showroom: Find and save
information on vehicles and
current offers in your area.
My Dealers/Retailers: Save details
such as address and phone
number for each of your preferred
GM Dealers or Retailers.
My Driveway: Receive service
reminders and helpful advice on
owning and maintaining your
vehicle.
My Preferences: Manage your
prole, subscribe to E-News
and use tools and forms with
greater ease.To sign up to My GM Canada,
visit the My GM Canada section
within www.gmcanada.com.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Pontiac has TTY equipment
available at its Customer Assistance
Center. Any TTY user in the U.S.
can communicate with Pontiac by
dialing: 1-800-833-PONT (7668).
(TTY users in Canada can dial
1-800-263-3830.)
Customer Assistance
Offices
Pontiac encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Pontiac,
the letter should be addressed to:
United States — Customer
Assistance
Pontiac Customer
Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
www.Pontiac.com
1-800-762-2737 or
1-800-833-7668 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-ROADSIDE (762-3743)
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
12-4 Customer Information
2008 - Pontiac G8 Owner Manual

Canada — Customer
Assistance
General Motors of Canada Limited
Customer Communication Centre,
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas — Customer
Assistance
Please contact the local General
Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and
U.S. Virgin Islands) —
Customer Assistance
General Motors de Mexico,
S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma #2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility
Reimbursement Program
This program, available to qualied
applicants, can reimburse you
up to $1,000 of the cost of eligible
aftermarket adaptive equipment
required for your vehicle,
such as hand controls or a
wheelchair/scooter lift.
The offer is available for a very
limited period of time from the
date of vehicle purchase/lease.
For more details, or to determine
your vehicle’s eligibility, visit
gmmobility.com or call the
GM Mobility Assistance Center at
1-800-323-9935. Text telephone
(TTY) users, call 1-800-833-9935.
Customer Information 12-5
2008 - Pontiac G8 Owner Manual

General Motors of Canada
also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For vehicles purchased in the U.S.,
call1-800-ROADSIDE (762-3743);
(Text telephone (TTY):
1-888-889-2438).
For vehicles purchased in Canada,
call1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
As the owner of a new Pontiac
vehicle, you are automatically
enrolled in the Pontiac Roadside
Assistance program.
Who is Covered?
Roadside Assistance coverage is for
the vehicle operator, regardless of
ownership. In Canada, a person
driving this vehicle without the
consent of the owner is not eligible
for coverage.
Services Provided
The following services are provided
in the U.S. and Canada up to
5 years/100,000 miles (160 000 km),
whichever occurs rst, and, in
Canada only, up to a maximum
coverage of $100.
Fuel Delivery:Delivery of
enough fuel for the vehicle to get
to the nearest service station
(approximately $5 in Canada).
In Canada, service to provide
diesel may be restricted.
For safety reasons, propane and
other alternative fuels will not
be provided through this service.
Lock-out Service:Lock-out
service is covered at no charge if
you are unable to gain entry
into your vehicle. A remote
unlock may be available if you
have an active OnStar
®
subscription. To ensure security,
the driver must present
personal identication before
lock-out service is provided. In
Canada, the vehicle registration
is also required.
Emergency Tow From a Public
Roadway or Highway:Tow to
the nearest dealership for
warranty service or in the event
of a vehicle-disabling crash.
Winch-out assistance is provided
when the vehicle is mired in
sand, mud, or snow.
Flat Tire Change:Installation of
a spare tire in good condition,
when equipped and properly
inated, is covered at no charge.
The customer is responsible
for the repair or replacement of
the tire if not covered by a
warrantable failure.
12-6 Customer Information
2008 - Pontiac G8 Owner Manual

Calling For Assistance
For prompt and efficient assistance
when calling, please provide the
following to the Roadside Assistance
Representative:
Your name, home address, and
home telephone number
Telephone number of your
location
Location of the vehicle
Model, year, color, and license
plate number of the vehicle
Odometer reading, Vehicle
Identication Number (VIN),
and delivery date of the vehicle
Description of the problem
Towing and Road Service
Exclusions
Specically excluded from Roadside
Assistance coverage are towing
or services for vehicles operated on
a non-public roadway or highway,
nes, impound towing caused
by a violation of local, Municipal,
State, Provincial, or Federal
law, and mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
Roadside Assistance is not part of
or included in the coverage provided
by the New Vehicle Limited
Warranty. Pontiac and General
Motors of Canada Limited reserve
the right to make any changes
or discontinue the Roadside
Assistance program at any time
without notication.
Scheduling Service
Appointments
When your vehicle requires warranty
service, contact your dealer/retailer
and request an appointment.
By scheduling a service appointment
and advising your service consultant
of your transportation needs, your
dealer/retailer can help minimize
your inconvenience.
If your vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety-related. If it is, please
call your dealership/retailer, let them
know this, and ask for instructions.
If the dealer/retailer requests
you to bring the vehicle for service,
you are urged to do so as early
in the work day as possible to allow
for the same day repair.
12-8 Customer Information
2008 - Pontiac G8 Owner Manual

If a Crash Occurs
Here is what to do if you are
involved in a crash.
Check to make sure that you are
all right. If you are uninjured,
make sure that no one else in
your vehicle, or the other vehicle,
is injured.
If there has been an injury, call
emergency services for help.
Do not leave the scene of a crash
until all matters have been
taken care of. Move your vehicle
only if its position puts you in
danger or you are instructed to
move it by a police officer.
Give only the necessary and
requested information to
police and other parties involved
in the crash. Do not discuss
your personal condition, mental
frame of mind, or anything
unrelated to the crash. This will
help guard against post-crash
legal action.
If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Assistance
Program on page 12-6for more
information.
If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card
from the tow truck operator or
write down the driver’s name, the
service’s name, and the phone
number.
Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
Gather the important information
you will need from the other
driver. Things like name,
address, phone number, driver’s
license number, vehicle license
plate, vehicle make, modeland model year, Vehicle
Identication Number (VIN),
insurance company and policy
number, and a general
description of the damage to
the other vehicle.
If possible, call your insurance
company from the scene of
the crash. They will walk
you through the information they
will need. If they ask for a
police report, phone or go to the
police department headquarters
the next day and you can get
a copy of the report for a nominal
fee. In some states/provinces
with “no fault” insurance
laws, a report may not be
necessary. This is especially true
if there are no injuries and
both vehicles are driveable.
12-12 Customer Information
2008 - Pontiac G8 Owner Manual