Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-4
Customer Assistance for Text Telephone
(TTY) Users...............................................7-5
Customer Assistance Offices............................7-5
GM Mobility Reimbursement Program................7-6
Roadside Assistance Program..........................7-7
Scheduling Service Appointments....................7-10
Courtesy Transportation.................................7-10
Collision Damage Repair................................7-12Reporting Safety Defects................................7-15
Reporting Safety Defects to the
United States Government..........................7-15
Reporting Safety Defects to the
Canadian Government................................7-15
Reporting Safety Defects to General Motors.....7-15
Service Publications Ordering Information.........7-16
Vehicle Data Recording and Privacy................7-17
Event Data Recorders...................................7-17
OnStar
®......................................................7-18
Navigation System........................................7-18
Radio Frequency Identi cation (RFID)..............7-18
Section 7 Customer Assistance Information
7-1
Important:EDR data is recorded by your vehicle only
if a non-trivial crash situation occurs; no data is
recorded by the EDR under normal driving conditions
and no personal data (e.g., name, gender, age, and
crash location) is recorded. However, other parties, such
as law enforcement, could combine the EDR data with
the type of personally identifying data routinely acquired
during a crash investigation.
To read data recorded by an EDR, special equipment is
required, and access to the vehicle or the EDR is
needed. In addition to the vehicle manufacturer, other
parties, such as law enforcement, that have the special
equipment, can read the information if they have
access to the vehicle or the EDR.
GM will not access this data or share it with others
except: with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee; in
response to an official request of police or similar
government office; as part of GM’s defense of litigation
through the discovery process; or, as required by law.
Data that GM collects or receives may also be used for
GM research needs or may be made available to others
for research purposes, where a need is shown and the
data is not tied to a speci c vehicle or vehicle owner.OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and use.
See alsoOnStar
®System on page 2-40in this manual for
more information.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identi cation (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
7-18
N
Navigation System, Privacy..............................7-18
New Vehicle Break-In......................................2-20
O
Odometer......................................................3-27
Off-Road Recovery..........................................4-15
Oil
Engine.......................................................5-13
Pressure Light.............................................3-40
Oil, Engine Oil Life System..............................5-16
Older Children, Restraints................................1-30
Online Owner Center........................................ 7-4
OnStar, Privacy..............................................7-18
OnStar
®System, see OnStar®Manual...............2-40
Other Warning Devices...................................... 3-6
Outlet Adjustment............................................3-22
Outlets
Accessory Power.........................................3-18
Outside
Convex Mirror.............................................2-39
Power Mirrors.............................................2-39
Remote Control Mirror..................................2-38
Owner Checks and Services.............................. 6-8
Owners, Canadian............................................... ii
P
Paint, Damage...............................................5-93
Park Brake....................................................2-32
Park (P)
Shifting Into................................................2-33
Shifting Out of............................................2-35
Parking
Over Things That Burn.................................2-36
Parking Your Vehicle.......................................2-35
Passenger Airbag Status Indicator.....................3-30
Passenger Compartment Air Filter.....................3-23
Passenger Sensing System..............................1-60
Passing.........................................................4-15
PASS-Key
®III+..............................................2-18
PASS-Key®III+ Operation................................2-19
Perchlorate Materials Requirements, California...... 5-4
Power
Door Locks.................................................2-10
Electrical System.........................................5-96
Retained Accessory (RAP)............................2-24
Windows....................................................2-15
Privacy..........................................................7-17
Event Data Recorders..................................7-17
Navigation System.......................................7-18
OnStar.......................................................7-18
Radio Frequency Identi cation.......................7-18
Programmable Automatic Door Unlock...............2-11
9