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ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
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Canadian customers refer to your Customer Information Guide
for information on:
•coverage period
•exact fuel amounts
•towing of your disabled vehicle
•emergency travel expense reimbursement
•travel planning benefits
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment. In Canada, the card is
found in theCustomer Information Guidein the glove compartment.
U.S. Ford or Mercury vehicle customers who require roadside assistance,
call 1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140.
Canadian customers who require roadside assistance, call
1–800–665–2006.
If you need to arrange roadside assistance for yourself, Ford Motor
Company will reimburse a reasonable amount for towing to the nearest
dealership within 35 miles. To obtain reimbursement information, U.S.
Ford or Mercury vehicle customers call 1–800–241–3673; Lincoln vehicle
customers call 1–800–521–4140. Customers will be asked to submit their
original receipts.
Canadian customers who need to obtain reimbursement information, call
1–800–665–2006.
Roadside coverage beyond basic warranty
In the United States, you may purchase additional roadside assistance
coverage beyond this period through the Ford Auto Club by contacting
your authorized dealer or by calling 1–800–FORD–CLUB.
Similarly in Canada, for uninterrupted Roadside Assistance coverage, you
may purchase extended coverage prior to your Basic Warranty’s Roadside
Assistance expiring. For more information and enrollment, contact
1–877–294–2582 or visit our website at www.ford.ca.
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HAZARD FLASHER CONTROL
The hazard flasher is located on the
steering column, just behind the
steering wheel. The hazard flashers
will operate when the ignition is in
any position or if the key is not in
the ignition.
Push in the flasher control and all
front and rear direction signals will
flash. Press the flasher control again
to turn them off. Use it when your
vehicle is disabled and is creating a
safety hazard for other motorists.
Note:With extended use, the flasher may run down your battery.
FUEL PUMP SHUT-OFF SWITCH
FUEL
RESET
The fuel pump shut-off switch is a device intended to stop the electric
fuel pump when your vehicle has been involved in a substantial jolt.
After a collision, if the engine cranks but does not start, the fuel pump
shut-off switch may have been activated.
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The fuel pump shut-off switch is
located in the passenger’s foot well,
by the kick panel.
Use the following procedure to reset the fuel pump shut-off switch.
1. Turn the ignition to the OFF position.
2. Check the fuel system for leaks.
3. If no fuel leak is apparent, reset the fuel pump shut-off switch by
pushing in on the reset button.
4. Turn the ignition to the ON position. Pause for a few seconds and
return the key to the OFF position.
5. Make a further check for leaks in the fuel system.
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Fuse/Relay
LocationFuse Amp
RatingPassenger Compartment Fuse
Panel Description
5 5A Moonroof, Door lock switch
illumination, Rearview mirror with
microphone
6 20A Liftglass release motor, Door
unlock/lock
7 15A Trailer stop/turn
8 15A Ignition switch power, PATS,
Cluster
9 2A 6R TCM/PCM (Ignition
RUN/START), Fuel pump relay
10 5A Front wiper RUN/ACC relay in
PDB
11 5A Radio start
12 5A Rear wiper motor RUN/ACC,
Trailer battery charge relay in
PDB, Radio
13 15A Heated mirror, Manual climate
rear defrost indicator
14 20A Horn
15 10A Reverse lamps
16 10A Trailer reverse lamps
17 10A RCM (restraints), Passenger
occupancy
18 10A Reverse park aid, IVD switch,
IVD, AWD module, Heated seat
switches, Compass,
Electrochromatic mirror, AUX
climate control
19 — Not used
20 10A Manual climate, DEATC, Brake
shift
21 — Not used
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The high-current fuses are coded as follows:
Fuse/Relay
LocationFuse Amp
RatingPower Distribution Box
Description
1 50A** BATT 2 (SJB)
2 50A** BATT 3 (SJB)
3 50A** BATT 1 (SJB)
4 30A** Fuel pump, Injectors
5 30A** Third row seat (left)
6 40A** ABS pump
7 40A** Powertrain Control Module
(PCM)
8 40A** Heated windshield (left)
9 40A** Heated windshield (right)
10 30A** Power seat (right)
11 30A** Starter
12 30A** Third row seat (right)
13 30A** Trailer tow battery charger
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Fuse/Relay
LocationFuse Amp
RatingPower Distribution Box
Description
40 15A* Fan clutch, PCV valve (4.0L
engine only), AC clutch relay,
GCC fan
41 15A* SDARS, DVD, SYNC
42 15A* Redundant brake switch, EVMV,
MAFS, HEGO, EVR, VCT1 (4.6L
engine only), VCT2 (4.6L engine
only), CMCV (4.6L engine only),
CMS
43 15A* Coil on plug (4.6L engine only),
Coil tower (4.0L engine only)
44 15A* Injectors
45B — GCC fan relay
45A — Not used
46B — Not used
46A — Not used
49 — Fuel pump relay
50B — A/C clutch relay
50A — Fog lamps relay
51 — Not used
52 — A/C clutch (diode)
53 — One Touch Integrated Start
(OTIS) (diode)
54 — Trailer battery charger relay
55B — Front wiper relay
55A — PCM relay
56B — Starter relay
56A — Blower relay
* Mini Fuses ** Cartridge Fuses
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3. Connect the negative (-) cable to the negative (-) terminal of the
assisting battery.
4. Make the final connection of the negative (-) cable to the ground stud
located toward the front of the vehicle (forward of the battery) on the
radiator support. Keep the negative (-) cable away from the battery and
the carburetor/fuel injection system.Do notuse fuel lines, engine rocker
covers or the intake manifold asgroundingpoints.
+–+–
++-
-
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