ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
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CHANGING THE TIRES
If you get a flat tire while driving:
•do not brake heavily.
•gradually decrease the vehicle’s speed.
•hold the steering wheel firmly.
•slowly move to a safe place on the side of the road.
Note:The tire pressure monitoring system (TPMS) indicator light will
illuminate when the spare is in use. To restore the full functionality of
the monitoring system, all road wheels equipped with tire pressure
monitoring sensors must be mounted on the vehicle.
Have a flat serviced by an authorized dealer in order to prevent damage
to the TPMS sensor, refer toChanging tires with TPMSin theTires,
Wheels and Loadingchapter. Replace the spare tire with a road tire as
soon as possible.
The use of tire sealants may damage your Tire Pressure
Monitoring System and should not be used.
Refer toTire Pressure Monitoring System (TPMS)in the
Tires, Wheels and Loadingchapter for important information. If
the tire pressure monitor sensor becomes damaged, it will no longer
function.
Dissimilar spare tire/wheel information
Failure to follow these guidelines could result in an increased
risk of loss of vehicle control, injury or death.
Note:Turn off the power running boards (if equipped) before driving
with a dissimilar spare tire/wheel. Refer toRunning boardsin the
Driver Controlschapter.
If you have a dissimilar spare tire/wheel, then it is intended for
temporary use only. This means that if you need to use it, you should
replace it as soon as possible with a road tire/wheel that is the same size
and type as the road tires and wheels that were originally provided by
Ford. If the dissimilar spare tire or wheel is damaged, it should be
replaced rather than repaired.
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1. Block the wheel that is diagonally
opposite of the flat tire using the
wheel chock provided with your
vehicle.
2. Use the tip of the lug wrench to
remove the beauty cap by twisting
the tip under the cap. On
5–passenger vehicles, the carpeted
floor lid can be used as a kneeling
pad.
3. Loosen each wheel lug nut by half
a turn, but do not remove them
until the wheel is raised off the
ground.
4. Assemble the jack handle
extension on the lug nut wrench by
sliding the square end of the jack
handle through the plastic grommet
on the lug nut wrench and into the
square hole on the other side.
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5. Position the jack according to the
illustrated guides and turn the jack
handle clockwise until the tire is a
maximum of 1 inch (25 mm) off the
ground.
Note:Do not use the running
boards, front and rear hinge
assemblies, running board motors,
or the running board underbody
mounts to lift the vehicle with the
jack.
To lessen the risk of
personal injury, do not put
any part of your body under the
vehicle while changing a tire. Do
not start the engine when your
vehicle is on the jack. The jack is
only meant for changing the tire.
•Never use the front or rear
differential as a jacking point.
6. Remove the lug nuts with the lug wrench.
7. Replace the flat tire with the spare tire, making sure the valve stem is
facing outward. Reinstall the lug nuts, cone side in, until the wheel is
snug against the hub. Do not fully tighten the lug nuts until the wheel
has been lowered.
8. Lower the wheel by turning the jack handle counterclockwise.
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9. Remove the jack and fully tighten
the lug nuts in the order shown.
Refer toWheel lug nut torque
specificationslater in this chapter
for the proper lug nut torque
specification.
Stowing the flat/spare tire
Note:Failure to follow spare tire stowage instructions may result in
failure of cable or loss of spare tire.
1. Lay the tire on the ground with the valve stem facing up, toward the
vehicle.
2. Slide the wheel partially under the vehicle and install the retainer
through the wheel center. Pull on the cable to align the components at
the end of the cable.
3. Turn the lug wrench clockwise until the tire is raised to its stowed
position underneath the vehicle. The effort to turn the jack handle
increases significantly and the spare tire carrier ratchets or slips when
the tire is raised to the maximum tightness. Tighten to the best of your
ability, to the point where the ratchet/slip occurs, if possible. The spare
tire carrier will not allow you to overtighten. If the spare tire carrier
ratchets or slips with little effort, take the vehicle to your authorized
dealer for assistance at your earliest convenience.
4. Check that the tire lies flat against the frame and is properly
tightened. Try to push or pull, then turn the tire to be sure it will not
move. Loosen and retighten, if necessary. Failure to properly stow the
spare tire may result in failure of the winch cable and loss of the tire.
5. If your vehicle is equipped with a spare tire lock and key, be sure to
install the spare tire lock into the bumper drive tube with the spare tire
lock key and jack handle.
6. Repeat this tightness check procedure when servicing the spare tire
pressure (every six months, perscheduled maintenance information),
or at any time that the spare tire is disturbed through service of other
components.1
4 3
2 5
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Re-stowing the jack and tools
1. Unblock the wheels.
2. Stow the wheel ornament (if removed) in a safe location in the vehicle
(such as the glove box or jack stowage compartment) so it will not
become damaged. Re-install the wheel ornament onto the wheel once the
tire is repaired or replaced.
3. Stow the jack and tools in their respective locations, making sure they
are fully secured so they do not rattle when you drive.
WHEEL LUG NUT TORQUE SPECIFICATIONS
Retighten the lug nuts to the specified torque within 100 miles (160 km)
after any wheel disturbance (rotation, flat tire, wheel removal, etc.).
Lug nut socket
size/Bolt sizeWheel lug nut torque*
lb.ft. N•m
Lug nut socket size:
3 4
inch (19 mm) hex
Bolt size:1 2x20100 135
* Torque specifications are for nut and bolt threads free of dirt and
rust. Use only Ford recommended replacement fasteners.
When a wheel is installed, always remove any corrosion, dirt or
foreign materials present on the mounting surfaces of the wheel
or the surface of the wheel hub, brake drum or brake disc that
contacts the wheel. Ensure that any fasteners that attach the rotor to
the hub are secured so they do not interfere with the mounting
surfaces of the wheel. Installing wheels without correct metal-to-metal
contact at the wheel mounting surfaces can cause the wheel nuts to
loosen and the wheel to come off while the vehicle is in motion,
resulting in loss of control.
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•You may want to turn off the speed control in hilly terrain if
unnecessary shifting between the top gears occurs. Unnecessary
shifting of this type could result in reduced fuel economy.
•Warming up a vehicle on cold mornings is not required and may
reduce fuel economy.
•Resting your foot on the brake pedal while driving may reduce fuel
economy.
•Combine errands and minimize stop-and-go driving.
Maintenance
•Keep tires properly inflated and use only recommended size.
•Operating a vehicle with the wheels out of alignment will reduce fuel
economy.
•Use recommended engine oil. Refer toMaintenance product
specifications and capacitiesin this chapter.
•Perform all regularly scheduled maintenance items. Follow the
recommended maintenance schedule and owner maintenance checks
found inscheduled maintenance information.
Conditions
•Heavily loading a vehicle or towing a trailer may reduce fuel economy
at any speed.
•Carrying unnecessary weight may reduce fuel economy (approximately
1 mpg [0.4 km/L] is lost for every 400 lb [180 kg] of weight carried).
•Adding certain accessories to your vehicle (for example; bug
deflectors, rollbars/light bars, running boards, ski/luggage racks) may
reduce fuel economy.
•Fuel economy may decrease with lower temperatures during the first
8–10 miles (12–16 km) of driving.
•Driving on flat terrain offers improved fuel economy as compared to
driving on hilly terrain.
•Transmissions give their best fuel economy when operated in the top
cruise gear and with steady pressure on the gas pedal.
•Four-wheel-drive operation (if equipped) is less fuel efficient than
two-wheel-drive operation.
•Close windows for high speed driving.
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Special notice
ambulance conversions ..............8
utility-type vehicles ....................8
Specification chart,
lubricants ...................................359
Speed control ............................105
Starting your vehicle .......247–248,
250
jump starting ..........................300
Steering wheel
controls ....................................107
tilting .........................................97
T
Tilt steering wheel ......................97
Tire Pressure Monitoring
System (TPMS)
Roadside Emergencies ...........290
Tires, Wheels and Loading ....228
Warning Displays ..............12, 126
Tires ...........................213–215, 290
alignment ................................221
care ..........................................218
changing ..........................290, 295
checking the pressure ............218
inflating ...................................216
label .........................................227
replacing ..........................219, 295
rotating ....................................222
safety practices .......................221
sidewall information ...............223
snow tires and chains ............233
spare tire .................290, 293–294
terminology .............................215
tire grades ...............................214
treadwear ........................214, 218
Towing .......................................240
recreational towing .................245
trailer towing ..........................240wrecker ....................................305
Transfer case
fluid checking .........................355
Transmission .............................260
brake-shift interlock (BSI) ....260
fluid, checking and adding
(automatic) .............................354
fluid, refill capacities ..............359
lubricant specifications ..........359
Turn signal ..................................89
U
USB port ......................................42
V
Vehicle Identification Number
(VIN) ..........................................364
Vehicle loading ..........................233
Ventilating your vehicle ...........250
W
Warning lights (see Lights) .......12
Washer fluid ..............................327
Water, Driving through .............277
Windows ....................................142
power .......................................101
rear wiper/washer .....................97
Windshield
defrosting ..................................83
Windshield washer fluid and
wipers ..........................................96
checking and adding fluid .....327
liftgate reservoir .....................327
replacing wiper blades ...........328
Wrecker towing .........................305
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Index
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