184 Controls in detail
Automatic transmission
Downshifting
Briefly press the gear selector lever to
the left in theD-direction.
or
Briefly pull left shift paddle1
(
page 181).
The transmission shifts to the next
lower gear.Kickdown
Using the kickdown when driving in the
MANUAL program mode is not possible.
Deactivating manual shift program
Press the program mode selector
switch (
page 182) repeatedly
until
CorS appears in the right
multifunction display.
or
Restart the engine.
The transmission will go to the
automatic program mode (C orS).
The MANUAL program mode is not
stored.Emergency operation
(Limp-Home Mode)
If vehicle acceleration becomes less re-
sponsive or sluggish or the transmission
no longer shifts, the transmission is most
likely operating in limp-home (emergency
operation) mode. In this mode only second
gear and reverse gear can be activated.
Stop the vehicle in a safe location.
Move the gear selector lever to park
positionP.
Turn off the engine.
Wait at least 10 seconds before
restarting.
Restart the engine.
Move the gear selector lever to drive
positionD (for second gear) or
positionR.
Have the transmission checked at an
authorized Mercedes-Benz Center as
soon as possible.
Warning!G
On slippery road surfaces, never downshift
in order to obtain braking action. This could
result in drive wheel slip and reduced
vehicle control. Your vehicle’s ABS will not
prevent this type of loss of control.
iWhen you brake or stop, the transmission
shifts down to a gear from which you can easily
accelerate or take off.
191 Controls in detail
Automatic climate control
Nearly all dust particles, pollutants and
odors are filtered out before outside air en-
ters the passenger compartment through
the air distribution system.
The air conditioning will not engage (no
cooling) if the A/Cmode is deactivated
(
page 198).Deactivating the automatic climate
control system
Deactivating
Press button ´ (page 190).
The indicator lamp on the button
comes on.Warning!G
Severe conditions (e.g. strong air pollution)
may require replacement of the filter before
its scheduled replacement interval.
A clogged filter will reduce the air volume to
the interior and the windows could fog up,
impairing visibility and endangering you and
others. Have a clogged filter replaced as
soon as possible at an authorized
Mercedes-Benz Center.
Warning!G
Follow the recommended settings for heat-
ing and cooling given on the following pag-
es. Otherwise the windows could fog up,
impairing visibility and endangering you and
others.
iIf the vehicle interior is hot, ventilate the in-
terior before driving off. The automatic climate
control will then adjust the interior temperature
to the set value much faster.
Keep the air intake grille in front of the wind-
shield free of snow and debris.
When the retractable hardtop is closed, do not
obstruct air flow by placing objects on the air
flow-through exhaust slots below the rear win-
dow.Warning!G
When the automatic climate control system
is switched off, the outside air supply and
circulation are also switched off. Only
choose this setting for a short time when the
retractable hardtop is closed. Otherwise the
windows could fog up, impairing visibility
and endangering you and others.
252 Controls in detail
Useful features
Emergency calls
An emergency call is initiated
automatically following an accident in
which the emergency tensioning devices
(ETDs) or air bags deploy.
An emergency call can also be initiated
manually by opening the cover next to the
interior rear view mirror labeled SOS, then
briefly pressing the button located under
the cover. See (
page 253) for instruc-
tions on initiating an emergency call man-
ually.
Once the emergency call is in progress, the
indicator lamp in the SOS button will begin
to flash. The message
Connecting Call
appears in the multifunction display and
the audio system is muted. When the con-
nection is established, the message
Call Connected appears in the multifunc-
tion display. All information relevant to the
emergency, such as the location of the ve-
hicle (determined by the GPS satellite loca-
tion system), vehicle model, identification
number and color are generated.A voice connection between the Response
Center and the occupants of the vehicle
will be established automatically soon af-
ter the emergency call has been initiated.
The Response Center will attempt to deter-
mine more precisely the nature of the
emergency provided they can speak to an
occupant of the vehicle.
The Tele Aid system is available if
it has been activated and is operational
Activation requires a subscription for
monitoring services, connection and
cellular air time.
the relevant cellular phone network
and GPS signals are available and pass
the information on to the Response
Center
iLocation of the vehicle on a map is only pos-
sible if the vehicle is able to receive signals from
the GPS satellite network and pass the informa-
tion on to the Response Center.
Warning!G
If the indicator lamp in the SOS button is
flashing continuously and there was no
voice connection to the Response Center
established, then the Tele Aid system could
not initiate an emergency call (e.g. the rele-
vant cellular phone network is not available).
The message
Call Failed appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be sum-
moned by other means.
254 Controls in detail
Useful features
The message Connecting Call will ap-
pear in the multifunction display and
the audio system is muted.
When the connection is established, the
message
Call Connected appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).
A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established.
Describe the nature of the need for as-
sistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest authorized
Mercedes-Benz Center. For services such
as labor and/or towing, charges may
apply. Refer to the Roadside Assistance
Manual for more information.The following is only available in the USA:
Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.Information button ¡
The Information button¡ is located
below the center armrest cover.
1Information button¡
Open the telephone* compartment
(
page 239).
Press and hold button 1 (for longer
than 2 seconds).
A call to the Customer Assistance Cen-
ter will be initiated. The button will
flash while the call is in progress. The
message
Connecting Call will appear
in the multifunction display and the
audio system is muted.
iThe indicator lamp in the Roadside
Assistance button• remains illuminated in
red for approximately 10 seconds during the
system self-check after switching on the ignition
(together with the SOS button and the Informa-
tion button¡).
See system self-check (
page 251) if the indi-
cator lamp does not come on in red or stays on
longer than approximately 10 seconds.
If the indicator lamp in the Roadside Assistance
button• is flashing continuously and there
was no voice connection to the Response Center
established, then the Tele Aid system could not
initiate a Roadside Assistance call (e.g. the rele-
vant cellular phone network is not available). The
message
Call Failed appears in the multi-
function display.
Roadside Assistance calls can be terminated us-
ing the tbutton on the multifunction steer-
ing wheel or the respective button for ending a
telephone call on the COMAND headunit.
255 Controls in detail
Useful features
When the connection is established, the
message
Call Connected appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. Information regarding the operation
of your vehicle, the nearest
Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).iThe indicator lamp in the Information
button¡ remains illuminated in red for ap-
proximately 10 seconds during the system
self-check after switching on the ignition (togeth-
er with the SOS button and the Roadside Assis-
tance button•).
See system self-check (
page 251) if the indi-
cator lamp does not come on in red or stays on
longer than approximately 10 seconds.
If the indicator lamp in the Information
button¡ is flashing continuously and no
voice connection to the Response Center was
established, then the Tele Aid system could not
initiate an Information call (e.g. the relevant
cellular phone network is not available). The
message
Call Failed appears in the multi-
function display.
Information calls can be terminated using the
tbutton on the multifunction steering wheel
or the respective button for ending a telephone
call on the COMAND headunit.
!If the indicator lamps do not start flashing
after pressing one of the buttons or remain illu-
minated (in red) at any time, the Tele Aid system
has detected a malfunction or the service is cur-
rently not active, and may not initiate a call. Visit
an authorized Mercedes-Benz Center and have
the system checked or contact the
Response Center at 1-800-756-9018 (in the
USA) or 1-888-923-8367 (in Canada) as soon as
possible.
256 Controls in detail
Useful features
Call priority
If other service calls such as a Roadside
Assistance call or Information call are
active, an Emergency call is still possible.
In this case, the Emergency call will take
priority and override all other active calls.Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and pull the
trunk recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
Call Connected appears
in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
iThe indicator lamp in the respective button
flashes until the call is concluded. Calls can only
be terminated by a Response Center or
Customer Assistance Center representative
except Roadside Assistance and Information
calls, which can also be terminated by pressing
button t on the multifunction steering wheel
or the respective button for ending a telephone
call on the COMAND headunit.
!If the indicator lamp continues to flash or
the system does not reset, contact the Response
Center at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or Mercedes-Benz
Customer Assistance at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Customer
Service at 1-800-387-0100 in Canada.
iWhen a Tele Aid call has been initiated, the
COMAND system audio is muted and the
selected mode (radio or CD) pauses.
The optional cellular phone (if installed) switches
off. If you must use this phone, the vehicle must
be parked. Disconnect the coiled cord and place
the call. The COMAND navigation system (if
engaged) will continue to run. The display in the
instrument cluster is available for use and
spoken commands are only available by pressing
the RPT button on the COMAND unit. A pop-up
window will appear in the COMAND display to
indicate that a Tele Aid call is in progress.
268 Operation
Driving instructions
Power assistanceBrakes
Warning!G
The brake system requires electrical energy
for operation.
A malfunction in the vehicle’s power supply
or electrical system may impair brake sys-
tem operation and switch it into its emer-
gency operation mode. In such a case, the
red brake warning lamp (
page 345) and
warning messages (
page 359) in the in-
strument cluster come on while driving. To
brake, the driver must then apply signifi-
cantly greater brake pedal pressure and de-
press the pedal much further to obtain the
expected braking effect. If necessary, apply
full pressure to the brake pedal. Brakes are
only applied to the front wheels. Stopping
distance is increased! If there is a malfunc-
tion in the electro-hydraulic brake system,
we recommend that the vehicle be trans-
ported with all wheels off the ground using
flatbed or appropriate wheel lift/dolly equip-
ment.
A tow bar must be used if circumstances do
not permit the use of the recommended
towing methods and the vehicle requires
towing with all four wheels on the ground.
Towing the vehicle with all four wheels on
the ground is only permissible for distances
up to 30 miles (50 km) and at a speed not to
exceed 30 mph (50 km/h). For more infor-
mation, see “Towing the vehicle”
(
page 434).
With the engine not running, there is no
power assistance for the brake and steering
systems. In this case, it is important to keep
in mind that a considerably higher degree of
effort is necessary to brake and steer the
vehicle.
Warning!G
After driving in heavy rain for some time
without applying the brakes or through wa-
ter deep enough to wet brake components,
the first braking action may be somewhat
reduced and increased pedal pressure may
be necessary to obtain expected braking
effect. Maintain a safe distance from
vehicles in front.
Resting your foot on the brake pedal will
cause excessive and premature wear of the
brake pads.
It can also result in the brakes overheating
thereby significantly reducing their effec-
tiveness. It may not be possible to stop the
vehicle in sufficient time to avoid an
accident.
269 Operation
Driving instructions
To help prevent brake disk corrosion after
driving on wet road surfaces (particularly
salted roads), it is advisable to brake the
vehicle with considerable force prior to
parking. The heat generated serves to dry
the brakes.
If your brake system is normally only
subjected to moderate loads, you should
occasionally test the effectiveness of the
brakes by applying above-normal braking
pressure at higher speeds. This will also
enhance the grip of the brake pads.Refer to the description of the Brake Assist
System (BAS) (page 91).
Brake pad wear or a leak in the system may
be the reason for low brake fluid in the
reservoir.
The brake fluid level in the reservoir may
be too low or the electro-hydraulic brake
system may be malfunctioning if the brake
warning lamp in the instrument cluster
comes on and an acoustic warning sounds
although the parking brake is released
(
page 345).
Observe additional messages in the
multifunction display that may appear, see
(
page 377) through (page 382).
Have the brake system inspected immedi-
ately. Contact an authorized
Mercedes-Benz Center.All checks and service work on the brake
system should be carried out by qualified
technicians only. Contact an authorized
Mercedes-Benz Center.
Only install brake pads and brake fluid
recommended by Mercedes-Benz.
!Because the ESP® operates automatically,
the engine must be shut off (SmartKey in starter
switch position 0 or 1or KEYLESS-GO*
start/stop button in position 0 or 1) when the
parking brake is being tested on a brake test
dynamometer.
Active braking action through the ESP
® may
otherwise seriously damage the brake system.
Warning!G
Make sure not to endanger any other road
users when carrying out these braking
maneuvers.
Warning!G
If other than recommended brake pads are
installed, or other than recommended brake
fluid is used, the braking properties of the
vehicle can be degraded to an extent that
safe braking is substantially impaired. This
could result in an accident.
Be certain to read and observe the warning
notices on brake pad replacement
(
page 96).
!When driving down long and steep grades,
relieve the load on the brakes by shifting into a
lower gear to use the engine’s braking power.
This helps prevent overheating of the brakes and
reduces brake pad wear.