517 Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
or
Contact the Tele Aid web page via In-
ternet using the ID and password sent
to you shortly after the completion of
your acquaintance call.
Then return to your vehicle and pull the
trunk lid handle for a minimum of
20 seconds until the SOS button be-
gins to flash.
The message: “Call connecting” ap-
pears in the multifunction display and
the SOS button is flashing.
The Response Center will then unlock
your vehicle with the remote door un-
locking feature.Remote door lock
If you have forgotten to lock your vehicle
and are no longer near it, you can have it
locked remotely through the Response
Center.
The vehicle can be remotely locked within
4 days after the ignition has been switched
off.
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
When you are inside your vehicle the next
time and switch on the ignition, the mes-
sage “Tele Aid Doors locked by remote con-
trol” will appear on the multifunction
display.
iYou can exit Roadside Assistance and/ or
the information display during an active connec-
tion and call up the COMAND application last se-
lected. To do so, select “Back”. Meanwhile,
mute remains active (
page 85).
iThe remote door unlock feature is available
if the relevant mobile phone network is available
and data connection is possible.
The SOS button will flash and the message: “Call
connecting” appears in the multifunction display
to indicate receipt of the door unlock command.
Once the vehicle is unlocked, a Response Center
specialist might attempt to establish voice con-
tact with the vehicle occupants.
If the trunk lid handle was pulled for more than
20 seconds before door unlock authorization
was received by the Response Center, you must
wait 15 minutes before pulling the trunk lid han-
dle again.
iThe remote door lock feature is available if
the relevant mobile phone network is available
and data connection is possible.
538 Operation
At the gas station
RefuelingThe fuel filler flap is located on the
right-hand side of the vehicle towards the
rear. Locking and unlocking the vehicle
with the SmartKey or the SmartKey with
KEYLESS-GO* automatically locks and un-
locks the fuel filler flap.
1To open fuel filler flap
2To insert fuel filler cap
3HolderShift the automatic transmission to
park positionP.
Engage the electronic parking brake.
Turn off the engine.
Vehicles with SmartKey: Remove the
SmartKey from the starter switch.
Vehicles with KEYLESS-GO*: Open the
driver’s door (this puts the starter
switch in position0, same as with the
SmartKey removed from the starter
switch). The driver’s door then can be
closed again.
Open the fuel filler flap by pushing at
the point indicated by arrow 1.
The fuel filler flap springs open.
Turn the fuel cap counterclockwise and
hold on to it until possible pressure is
released.
Warning!G
Gasoline is highly flammable and poisonous.
It burns violently and can cause serious per-
sonal injury.
Never allow sparks, flame or smoking mate-
rials near gasoline!
Turn off the engine before refueling.
Whenever you are around gasoline, avoid in-
haling fumes and skin or clothing contact,
extinguish all smoking materials.
Direct skin contact with fuels and the inha-
lation of fuel vapors are damaging to your
health.
iIn case that the central locking system does
not release the fuel filler flap, or the opening
mechanism is clamping, notify Roadside Assis-
tance or an authorized Mercedes-Benz Center.
585 Operation
Vehicle care
Vehicle care
Cleaning and care of vehicle
Regular and proper care will help to main-
tain the value of your vehicle. The best way
to protect your vehicle from harmful envi-
ronmental influences is to wash it and use
protective treatments regularly.
While in operation, even while parked, your
vehicle is subjected to varying external in-
fluences which, if gone unchecked, can
attack the paintwork as well as the vehicle
underbody and cause lasting damage.Such damage is caused not only by
extreme and varying climatic conditions,
but also by:
Air pollution
Road salt
Tar
Gravel and stone chipping
To avoid paint damage, you should imme-
diately remove:
Grease and oil
Fuel
Coolant
Brake fluid
Bird droppings
Insects
Tree resins, etc.
Frequent washing reduces and/or elimi-
nates the aggressiveness and potency of
the above adverse influences.More frequent washings are necessary to
deal with unfavorable conditions:
near the ocean
in industrial areas (smoke, exhaust
emissions)
during winter operation
You should check your vehicle from time to
time for stone chipping or other damage.
Any damage should be repaired as soon as
possible to prevent corrosion.
In doing so, do not neglect the underbody
of the vehicle. A prerequisite for a
thorough check is a washing of the
underbody followed by a thorough
inspection. Damaged areas need to be
re-undercoated.
Your vehicle has been treated at the facto-
ry with a wax-base rustproofing in the body
cavities which will last for the lifetime of
the vehicle. Post-production treatment is
neither necessary nor recommended by
Mercedes-Benz because of the possibility
Warning!G
Many cleaning products can be hazardous.
Some are poisonous, others are flammable.
Always follow the instructions on the partic-
ular container. Always open your vehicle’s
doors or windows when cleaning the inside.
Never use fluids or solvents that are not de-
signed for cleaning your vehicle.
Always lock away cleaning products and
keep them out of reach of children.
586 Operation
Vehicle care
of incompatibility between materials used
in the production process and others ap-
plied later.
We have selected car-care products and
compiled recommendations which are
specially matched to our vehicles and
which always reflect the latest technology.
You can obtain Mercedes-Benz approved
car-care products at an authorized
Mercedes-Benz Center.
Scratches, corrosive deposits, corrosion or
damage due to negligent or incorrect care
cannot always be removed or repaired with
the car-care products recommended here.
In such cases it is best to seek aid at an au-
thorized Mercedes-Benz Center.
The following topics deal with the cleaning
and care of your vehicle and give important
“how-to” information as well as references
to Mercedes-Benz approved car-care
products.Power washer
Tar stains
Quickly remove tar stains before they dry
and become more difficult to remove. A tar
remover is recommended.Paintwork, painted body components
Mercedes-Benz approved Paint Care
should be applied when water drops on the
paint surface do not “bead up”. This should
normally be done every 3 to 5 months, de-
pending on the climate and washing deter-
gent used.
Mercedes-Benz approved Paint Cleaner
should be applied if the paint surface
shows signs of embedded dirt (i.e. loss of
gloss).
Do not apply any of these products or wax
if your vehicle is parked in the sun or if the
hood is still hot.
Use the appropriate MB-Touch-Up
Stick for quick and provisional repairs
of minor paint damage (i.e. chips from
stones, vehicle doors, etc.).
!Follow the instructions provided by the pow-
er washer manufacturer on maintaining a dis-
tance between the vehicle and the nozzle of the
power washer.
Never use a round nozzle to power-wash tires.
The intense jet of water can result in damage to
the tire.
Always replace a damaged tire.
Always keep the jet of water moving across the
surface. Do not aim directly at electrical parts,
electrical connectors, seals, or other rubber
parts.
iVehicles with KEYLESS-GO*:
If a door handle is hit by a strong jet of water, and
a SmartKey with KEYLESS-GO* is in close prox-
imity, i.e. within approximately 3 ft (approxi-
mately 1 m), the vehicle could be inadvertently
locked or unlocked.
!Affixing stickers, magnets, adhesive tape or
similar materials to painted body components
may damage the paintwork.
587 Operation
Vehicle care
Engine cleaning
Prior to cleaning the engine compartment,
make sure to protect electrical compo-
nents and connectors from contact with
water and cleaning agents.
Corrosion protection, such as
MB Anticorrosion Wax, should be applied
to the engine compartment after every
engine cleaning. Before applying, all
control linkage bushings and joints should
be lubricated. The poly-V-belt and all pul-
leys should be protected from any wax.
Vehicle washing
In the winter, thoroughly remove all traces
of road salt as soon as possible.
When washing the vehicle underbody, do
not forget to clean the inner sides of the
wheels.Hand-wash
Do not use hot water or wash your vehicle
in direct sunlight.
Only use a mild car wash detergent,
such as Mercedes-Benz approved Car
Shampoo.
Thoroughly spray the vehicle with a dif-
fused jet of water.
Direct only a very weak spray towards
the ventilation intake.
Use plenty of water and rinse the
sponge and chamois frequently.
Rinse with clean water and thoroughly
dry with a chamois.
Do not allow cleaning agents to dry on
the finish.Automatic car wash
You can have your car washed in an auto-
matic car wash from the start. Automatic
car washes without brushes are prefera-
ble.
To protect the filter system, switch the
automatic climate control to air recir-
culation mode (
page 474).
If the vehicle is very dirty, prewash it be-
fore running it through the automatic car
wash.
iVehicles with KEYLESS-GO*:
If a door handle is hit by a strong jet of water, and
a SmartKey with KEYLESS-GO* is in close prox-
imity, i.e. within approximately 3 ft (approxi-
mately 1 m), the vehicle could be inadvertently
locked or unlocked.
!Do not use scouring agents on these parts.
Never apply strong force and only use a soft,
non-scratching cloth when cleaning the vehicle.
Do not attempt to wipe the surface with a dry
cloth or sponge.
Otherwise you may scratch or damage the paint.
!Do not clean your vehicle in an automatic
touchless car wash which uses caustic spray.
Otherwise the caustic spray will damage the
paint or ornamental moldings.
!Make sure that the windshield wiper switch
is set to0 (
page 381). Otherwise, e.g. the rain
sensor could activate and cause the wipers to
move unintentionally. This may lead to vehicle
damage.
Due to the width of the vehicle, fold in exterior
rear view mirrors prior to running the vehicle
through an automatic car wash to prevent dam-
age to the mirrors.
651 Practical hints
What to do if …?
Display Possible cause/consequencePossible solution
Close doors
to lock themYou wanted to lock the vehicle but not all
doors were closed.Close doors and lock vehicle again.
Do not
forget keyThis display appears (for a maximum of
60 seconds) if the driver’s door is opened
with the engine turned off and no SmartKey
in the starter switch.
This message is only a reminder.Take the SmartKey or SmartKey with
KEYLESS-GO* with you when leaving the ve-
hicle.
Please
remove keyYou have forgotten to remove the
SmartKey.Remove the SmartKey from the starter
switch.
Change
key batteriesThe batteries in the SmartKey with
KEYLESS-GO* are discharged.Replace the batteries (page 676).
Key
still in vehicleA SmartKey with KEYLESS-GO* left in the
vehicle was recognized while locking the ve-
hicle from the outside.Take the SmartKey with KEYLESS-GO* out of
the vehicle.
671 Practical hints
Unlocking/locking in an emergency
Unlocking/locking in an emergency
Unlocking the vehicle
If you cannot unlock the vehicle with the
SmartKey or KEYLESS-GO*, unlock the
driver’s door and the trunk using the me-
chanical key. Removing the mechanical key
1Mechanical key locking tab
2Mechanical key
Move locking tab1 in the direction of
arrow.
Slide mechanical key2 out of the
housing.Unlocking the driver’s door
Insert mechanical key2 into the driv-
er’s door lock until it stops.
Turn mechanical key2 counterclock-
wise to position 1 and hold it there.
Pull the door handle until the locking
knob moves up.
The driver’s door is unlocked.
Pull the door handle once more to open
the driver’s door.
iUnlocking the vehicle with the mechanical
key and opening the driver’s door or the trunk
with the mechanical key will trigger the anti-theft
alarm system (
page 81).
To cancel the alarm, insert the SmartKey or
SmartKey with KEYLESS-GO* in the starter
switch.
1Unlocking
2Mechanical key
672 Practical hints
Unlocking/locking in an emergency
Unlocking the trunk
A minimum height clearance of 6.0 ft
(1.8 m) is required to open the trunk lid.
Insert the mechanical key2 into the
trunk lid lock until it stops.
Turn mechanical key2 all the way
counterclockwise to position 1.
The trunk opens.
Turn the mechanical key2 back and
remove it from the trunk lid lock.
Locking the vehicle
If you cannot lock the vehicle with the
SmartKey or KEYLESS-GO*, do the follow-
ing:
Close the front passenger door, the
rear right door and the trunk.
Open the driver’s door and the rear left
door.
Press the central locking switch on the
driver’s door (
page 343).
The locking knobs of the front passen-
ger door and the rear doors move
down.
If the vehicle battery is disconnected or
drained:
Press down the locking knobs of
the front passenger door and the
rear doors manually.
Exit the vehicle.
Check whether the trunk is locked.
If necessary, lock the trunk with the
mechanical key (
page 484).
Close the driver’s door.
Enter the vehicle through the rear left
door.
Press down the locking knob of the
driver’s door.
Exit the vehicle.
Close the rear left door.
The vehicle is locked.
1Unlocking in an emergency
2Mechanical key
!The trunk lid swings open upwards automat-
ically. Always make sure that there is sufficient
overhead clearance.
iIf you cannot close the trunk with the re-
mote trunk opening/closing* switch, lower the
trunk lid manually and close it with hands placed
flat on the trunk lid until it is engaged in its lock.
!To prevent inadvertent lockout, make sure
to have the SmartKey or SmartKey with
KEYLESS-GO* with you before proceeding with
the next step. The next step will lock the vehicle.
iThis procedure does not arm the anti-theft
alarm system nor does it lock the fuel filler flap.