2008 MERCEDES-BENZ R350 steering wheel

322 Controls in detail
Useful features
Tele Aid*
Shortly after the completion of your Tele
Aid acquaintance call, you will receive a
user ID and password. By visiting
www.mbusa.com and selecting “Tele Aid”
(USA only), you will have access to account
information, remote door unlock and
more.The Tele Aid system
(Tele
matic Alarm Identification on
D
emand)
The Tele Aid system consists of three
types of response:

automatic and manual emergency

roadside assistance

information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage are available.
The speaker volume of a Tele Aid call can
be adjusted by using the volume control on
the COMAND system headunit or on the
multifunction steering wheel. To raise, turn
the rotary volume control on the COMAND
system headunit clockwise or press
buttonæ on the multifunction steering
wheel. To lower, turn the rotary volume
control on the COMAND system headunit
counterclockwise or press buttonç on
the multifunction steering wheel.
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.
!The initial activation of the Tele Aid system
may only be performed by completing the sub-
scriber agreement and placing an acquaintance
call using the ¡button. Failure to complete
either of these steps will result in a system that
is not activated.
If you have any questions regarding activation,
please call the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
iThe SOS button is located in the overhead
control panel (
page 324).
The Roadside Assistance button•
(
page 325) and the Information
button¡(
page 326) are located below
the center armrest cover.
!The Tele Aid system utilizes the cellular
network for communication and the GPS (G
lobal
P
ositioning System) satellites for vehicle
location. If either of these signals are unavail-
able, the Tele Aid system may not function and if
this occurs, assistance must be summoned by
other means.

326 Controls in detail
Useful features
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest
Mercedes-Benz Light Truck Center. For
services such as labor and/or towing,
charges may apply. Refer to the Roadside
Assistance Manual for more information.
The following is only available in the USA:

Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.Information button¡
The Information button¡ is located
below the center armrest cover.
1Information button¡
Open the telephone* tray
(
page 306).
Press and hold button1 (for longer
than 2 seconds).
A call to the Customer Assistance
Center will be initiated. The button will
flash while the call is in progress. The
message
Connecting Call will appear
in the multifunction display.
iThe indicator lamp on the Roadside
Assistance button• remains illuminated in
red for approximately 10 seconds during the
system self-check after switching on the ignition
(together with the SOS button and the
Information button¡).
See system self-check (
page 323) if the indi-
cator lamp does not come on in red or stays on
longer than approximately 10 seconds.
If the indicator lamp on the Roadside Assistance
button• is flashing continuously and there
was no voice connection to the Response Center
established, then the Tele Aid system could not
initiate a Roadside Assistance call (e.g. the rele-
vant cellular phone network was not available).
The message
Call Failed appears in the
multifunction display.
Roadside Assistance calls can be terminated
using thet button on the multifunction
steering wheel or the END button on the
COMAND system headunit.

327 Controls in detail
Useful features
When the connection is established, the
message
Call Connected appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular
and GPS signals).
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. Information regarding the operation
of your vehicle, the nearest
Mercedes-Benz Light Truck Center or
Mercedes-Benz USA products and services
is available to you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).
iWhile the call is connected, you can change
to the navigation menu by pressing the NAV
button on the COMAND system headunit.
iThe indicator lamp in the Information
button¡ remains illuminated in red for
approximately 10 seconds during the system
self-check after switching on the ignition
(together with the SOS button and the Roadside
Assistance button•).
See system self-check (
page 323) if the
indicator lamp does not come on in red or stays
on longer than approximately 10 seconds.
If the indicator lamp in the Information
button¡ is flashing continuously and there
was no voice connection to the Response Center
established, then the Tele Aid system could not
initiate an Information call (e.g. the relevant
cellular phone network is not available).
The message
Call Failed appears in the
multifunction display.
Information calls can be terminated using
thet button on the multifunction steering
wheel or the END button on the COMAND
system headunit.
!If the indicator lamps do not start flashing
after pressing one of the buttons or remain
illuminated (in red) at any time, the Tele Aid
system has detected a malfunction or the
service is not currently active, and may not
initiate a call. Visit your authorized
Mercedes-Benz Light Truck Center and have the
system checked or contact the Response Center
at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon as
possible.

328 Controls in detail
Useful features
Call priority
If other service calls such as a Roadside
Assistance call or Information call are
active, an Emergency call is still possible.
In this case, the Emergency call will take
priority and override all other active calls.Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle at the time
arranged with the Response Center
and pull the tailgate recessed handle
for a minimum of 20 seconds until the
SOS button is flashing.
The message
Connecting Call
appears in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.The Response Center will then unlock your
vehicle with the remote door unlocking
feature.
iThe indicator lamp in the respective button
flashes until the call is concluded. Emergency
calls can only be terminated by a Response
Center or Customer Assistance Center repre-
sentative, whereas Roadside Assistance and
Information calls can also be terminated using
thetbutton on the multifunction steering
wheel or the END button on the COMAND
system headunit.
!If the indicator lamp continues to flash or
the system does not reset, contact the Response
Center at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or Mercedes-Benz
Customer Assistance at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Customer
Service at 1-800-387-0100 in Canada.
iThe remote door unlock feature is
available if the relevant cellular phone network is
available.
The SOS button will flash and the message
Connecting Call will appear in the multifunc-
tion display to indicate receipt of the door unlock
command.
Once the vehicle is unlocked, a Response Center
specialist may attempt to establish voice contact
with the vehicle occupants.
If the tailgate recessed handle was pulled for
more than 20 seconds before door unlock autho-
rization was received by the Response Center,
you must wait 15 minutes before pulling the
tailgate recessed handle again.

346 Operation
Driving instructions
Winter driving instructions
The most important rule for slippery or icy
roads is to drive sensibly and to avoid
abrupt acceleration, braking and steering
maneuvers. Do not use the cruise control
system under such conditions.
When the vehicle is in danger of skidding,
shift the automatic transmission to
positionN. Try to keep the vehicle under
control by corrective steering action.Road salts and chemicals can adversely af-
fect braking efficiency. Increased pedal
force may become necessary to produce
the normal brake effect.
Depressing the brake pedal periodically
when traveling at length on salt-strewn
roads can bring road-salt-impaired braking
efficiency back to normal.
If the vehicle is parked after being driven
on salt-treated roads, the braking
efficiency should be tested as soon as
possible after driving is resumed.
For more information, see “Winter driving”
(
page 398).
iFor information on driving with snow chains,
see “Snow chains” (
page 399).
Warning!G
On slippery road surfaces, never downshift
in order to obtain braking action. This could
result in drive wheel slip and reduced vehi-
cle control. Your vehicle’s ABS will not pre-
vent this type of control loss.
Warning!G
Make sure not to endanger any other road
users when carrying out these braking
maneuvers.
Warning!G
If the vehicle becomes stuck in snow, make
sure that snow is kept clear of the exhaust
pipe and from around the vehicle with the
engine running. Otherwise, deadly carbon
monoxide (CO) gases may enter vehicle
interior resulting in unconsciousness and
death.
To assure sufficient fresh air ventilation,
open a window slightly on the side of the
vehicle not facing the wind.
Warning!G
The outside temperature indicator is not
designed to serve as an ice-warning device
and is therefore unsuitable for that purpose.
Indicated temperatures just above the freez-
ing point do not guarantee that the road sur-
face is free of ice.

367 Operation
Tires and wheels
Tire and Loading Information
Tire and Loading Information placard1Load limit information on the Tire and
Loading Information placard
The Tire and Loading Information placard
showing the load limit information is
located on the driver’s door B-pillar
(
page 366).
Locate the statement “The combined
weight of occupants and cargo should
never exceed XXX kilograms or XXX
lbs.” on the Tire and Loading
Information placard.
The combined weight of all occupants,
cargo/luggage and trailer tongue load
(if applicable) should never exceed the
weight referenced in that statement.Seating capacity
The seating capacity gives you important
information on the number of occupants
that can be in the vehicle. Observe front
and rear seating capacity. The Tire and
Loading Information placard showing the
seating capacity is located on the driver’s
door B-pillar (
page 366).
Warning!G
Do not overload the tires by exceeding the
specified load limit as indicated on the Tire
and Loading Information placard on the
driver’s door B-pillar. Overloading the tires
can overheat them, possibly causing a
blowout. Overloading the tires can also
result in handling or steering problems, or
brake failure.
iData shown on Tire and Loading Information
placard example are for illustration purposes
only. Load limit data are specific to each vehicle
and may vary from data shown in the following
illustration. Refer to Tire and Loading
Information placard on vehicle for actual data
specific to your vehicle.
iData shown on Tire and Loading Information
placard example are for illustration purposes
only. Seating capacity data are specific to each
vehicle and may vary from data shown in the fol-
lowing illustration. Refer to Tire and Loading
Information placard on vehicle for actual data
specific to your vehicle.

371 Operation
Tires and wheels
Recommended tire inflation pressure
Your vehicle is equipped with the Tire and
Loading Information placard located on
the driver’s door B-pillar (
page 366).
The tire inflation pressure should be
checked regularly and should only be ad-
justed on cold tires. The tires can be con-
sidered cold if the vehicle has been parked
for at least 3 hours or driven less than
1 mile (1.6 km).
Follow recommended cold tire inflation
pressures listed on Tire and Loading
Information placard on the driver’s door
B-pillar.
Keeping the tires properly inflated
provides the best handling, tread life and
riding comfort.
In addition to the Tire and Loading
Information placard on the driver’s door
B-pillar, also consult the tire inflation
pressure label (if available) on the fuel filler
flap (
page 352) for any additional infor-mation pertaining to special driving situa-
tions. For more information, see
“Important notes on tire inflation
pressure” (
page 372).
1Tire and Loading Information placard
with recommended cold tire inflation
pressuresWarning!G
Follow recommended tire inflation
pressures.
Do not underinflate tires. Underinflated tires
wear excessively and/or unevenly,
adversely affect handling and fuel economy,
and are more likely to fail from being over-
heated.
Do not overinflate tires. Overinflated tires
can adversely affect handling and ride
comfort, wear unevenly, increase stopping
distance, and result in sudden deflation
(blowout) because they are more likely to
become punctured or damaged by road
debris, potholes etc.
Do not overload the tires by exceeding the
specified load limit as indicated on the Tire
and Loading Information placard on the driv-
er’s door B-pillar. Overloading the tires can
overheat them, possibly causing a blowout.
Overloading the tires can also result in
handling or steering problems, or brake
failure.
iData shown on Tire and Loading Information
placard example are for illustration purposes
only. Tire data are specific to each vehicle and
may vary from data shown in the following
illustration. Refer to Tire and Loading
Information placard on vehicle for actual data
specific to your vehicle.

373 Operation
Tires and wheels
Checking tire inflation pressure
Regularly check the tire inflation pressure
at least once a month.
Check and adjust the tire inflation
pressure when the tires are cold. The tires
can be considered cold if the vehicle has
been parked for at least 3 hours or driven
less than 1 mile (1.6 km).
If you check the tire inflation pressure
when the tires are warm (the vehicle has
been driven for several miles or sitting less
than 3 hours), the reading will be
approximately 4 psi (0.3 bar) higher than
the cold reading. This is normal. Do not let
air out to match the specified cold tire
inflation pressure. Otherwise, the tire will
be underinflated.Checking tire inflation pressure
manually
Follow the steps below to achieve correct
tire inflation pressure:
Remove the cap from the valve on one
tire.
Firmly press a tire gauge onto the
valve.
Read tire inflation pressure on tire
gauge and check against the recom-
mended tire inflation pressure on the
Tire and Loading Information placard
on the driver’s door B-pillar
(
page 366) or, if available, the tire in-
flation pressure label on the inside of
the fuel filler flap. If necessary, add air
to achieve the recommended tire
inflation pressure.
Warning!G
Follow recommended tire inflation
pressures.
Do not underinflate tires. Underinflated tires
wear excessively and/or unevenly,
adversely affect handling and fuel economy,
and are more likely to fail from being over-
heated.
Do not overinflate tires. Overinflated tires
can adversely affect handling and ride
comfort, wear unevenly, increase stopping
distance, and result in sudden deflation
(blowout) because they are more likely to
become punctured or damaged by road
debris, potholes etc.
Do not overload the tires by exceeding the
specified load limit as indicated on the Tire
and Loading Information placard on the
driver’s door B-pillar. Overloading the tires
can overheat them, possibly causing a
blowout. Overloading the tires can also
result in handling or steering problems, or
brake failure.