
Troubleshooting
303Key
Problem Possible cause/consequence Suggested solutions
You cannot lock or unlock the
vehicle using the key. The key batteries are discharged
or nearly discharged. X
Point the tip of the key at the driver's door handle from close range
and try to unlock or lock the vehicle again.
If this does not work:
X Unlock the vehicle using the emergency key element
(Y page 308).
X Check the key batteries (Y page 311) and replace them if neces-
sary (Y page 311). The key is faulty. X
Unlock the vehicle using the emergency key element
(Y page 308).
X Have the key checked at a qualified specialist workshop. The battery charge indicator lamp
of the key does not go on during
the test. The key batteries are discharged. X
Change the batteries (Y page 311).You have lost a key. X
Have the key cancelled at a Mercedes-Benz Service Centre.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the manual locks changed too. You have lost the emergency key
element. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the manual locks changed too. Practical advice
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Troubleshooting
305KEYLESS GO*
Problem Possible cause/consequence Suggested solutions
You cannot lock or unlock the
vehicle using the KEYLESS GO
key. The KEYLESS GO key batteries
are discharged or nearly dis-
charged. X
Lock or unlock the vehicle using the remote control function of the
key. To do this, point the tip of the key at the driver's door handle
from close range and try to unlock or lock the vehicle again.
If this does not work:
X Unlock the vehicle using the emergency key element
(Y page 308).
X Check the KEYLESS GO key batteries (Y page 311) and replace
them if necessary (Y page 311). There is a fault with KEYLESS GO. X
Lock or unlock the vehicle using the remote control function of the
key. To do this, point the tip of the key at the driver's door handle
from close range and try to open the vehicle again.
X Have the KEYLESS GO key checked at a qualified specialist work-
shop. There is interference from a pow-
erful source of radio waves. X
Unlock the vehicle using the emergency key element
(Y page 308). The battery check lamp in the
KEYLESS GO key does not light
up when tested. The KEYLESS GO key batteries
are discharged. X
Change the batteries (Y page 311). Practical advice
* optional
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Troubleshooting
306 Problem Possible cause/consequence Suggested solutions
The vehicle cannot be started
using the KEYLESS GO key and
the KEYLESS GO button. The KEY-
LESS GO key is in the vehicle. A door is open. The key can there-
fore not be detected as easily. X
Close the door and try to start the vehicle again. You did not depress the brake
when starting the engine. X
Depress the brake and press the KEYLESS GO button. There is interference from a pow-
erful source of radio waves. X
Start your vehicle using the KEYLESS GO key in the ignition lock. You have lost the KEYLESS GO
key. X
Have the KEYLESS GO key cancelled at a Mercedes-Benz Service
Centre.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the manual locks changed too. Auxiliary heating/ventilation*
Problem Possible cause/consequence Suggested solutions
The auxiliary heating is not work-
ing. The fuel level is down to the
reserve level. X
Refuel at the nearest filling station. The battery is not sufficiently
charged. X
Charge the battery. The auxiliary heating is faulty. X
Have the auxiliary heating checked at a qualified specialist work-
shop. Practical advice
* optional
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Locking/unlocking in an emergency
308 Locking/unlocking in an emergency
Emergency key
If the vehicle can no longer be unlocked or
locked with the key or the KEYLESS GO
key*, use the emergency key element.
If you use the emergency key element to
unlock and open the driver's door, the anti-
theft alarm system* will be triggered
(Y page 62).
There are several ways to turn off the alarm:
X Press the korj button on the key.
or
X Insert the key into the ignition lock.
or
X Press the KEYLESS GO button* in the igni-
tion lock. The KEYLESS GO key* must be in
the vehicle.
or
X Lock or unlock the vehicle using KEYLESS
GO*. The KEYLESS GO key* must be out-
side the vehicle. Releasing and removing the emergency
key element
1
Release catch
2 Emergency key element
X Push release catch 1in the direction of
the arrow and at the same time remove
emergency key element 2from the key. Unlocking the vehicle
If the vehicle can no longer be unlocked cen-
trally with the key or the KEYLESS GO key*:
X Remove the emergency key element from
the key (Y page 308). $
To unlock
X Insert the emergency key element into the
lock of the driver's door as far as it will go.
X Firmly turn the emergency key element
anti-clockwise as far as it will go to position
$ and hold it in this position.
i On right-hand-drive vehicles, turn the
emergency key element clockwise.
X Pull the door handle firmly.
The locking knob pops up.
The door is unlocked. Practical advice
* optional
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Locking/unlocking in an emergency
309
X
Turn the emergency key element back and
remove it.
X Pull the door handle again. Locking the vehicle
If the vehicle can no longer be locked cen-
trally with the key or the KEYLESS GO key*:
X Close the front-passenger door, the rear
door on the front-passenger side and the
tailgate.
X Open the driver's door and the rear door on
the driver's side.
X Press the locking button on the driver's
door (Y page 74).
The locking knobs in the front-passenger
door and in the rear doors drop down.
X Press the locking knobs in the front-
passenger and rear doors down manually if
necessary.
X Exit the vehicle.
X Close the driver's door.
X Enter the vehicle through the rear door on
the driver's side.
X Push the locking pin in the driver's door
down from the inside.
X Exit the vehicle. i
Ensure that you have the vehicle key on
your person and that it is not left in the
vehicle, as the vehicle will be locked after
the next step.
X Close the rear door on the driver's side.
The vehicle is locked. Unlocking the exterior spare wheel
bracket*
1
Crank
X Take crank 1from the glove compart-
ment.
i You can also use a screwdriver, key or
similar implement. X
Insert crank 1into the hole under the
spare wheel bracket.
X Push crank 1up in the direction of the
arrow.
The spare wheel bracket is unlocked. Unlocking the tailgate
If the tailgate cannot be opened, use the
emergency release on the inside of the tail-
gate. 1
Release catch
2 Release catch cover
! The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and
behind the tailgate. Practical advice
* optional
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Flat tyre
323Flat tyre
Flat tyre equipment variants
Your vehicle may be equipped with:
R a TIREFIT kit (Y page 255)
R a "Minispare" emergency spare
wheel* (Y page 256)
R a collapsible emergency spare
wheel* (Y page 258)
R a spare wheel* (Y page 256)
R the MOExtended run-flat sys-
tem* (Y page 333) Preparing the vehicle
i Vehicle preparation is not necessary on
vehicles with MOE tyres*.
X Make sure that highway level* is selec-
ted 37
(Y page 158).
X Stop your vehicle as far away from traffic
as possible on solid, non-slippery, level
ground.
X Switch on the hazard warning lamps. X
Firmly depress the parking brake.
X Move the selector lever to P.
X All occupants must get out of the vehicle.
Make sure that they are not endangered as
they do so.
X Make sure that no one is near the danger
area whilst a wheel is being changed. Any-
one who is not directly assisting in the
wheel change should, for example, stand
behind the barrier.
X Switch off the engine.
Vehicles without KEYLESS GO* X
Remove the key from the ignition lock.
Vehicles with KEYLESS GO* X
Open the driver's door.
The on-board electronics have status 0,
which is the same as the key having been
removed.
X Vehicles with the AIRMATIC package* and
the Off-Road Pro engineering package*:
Remove the KEYLESS GO button from the
ignition lock. For all vehicles X
Get out of the vehicle.
X Close the driver's door.
X Place the warning triangle ( Ypage 254) at
a suitable distance. Observe legal require-
ments.
i To operate the electric air-pump, you can
use the power socket in the luggage com-
partment (Y page 205) or rear compart-
ment (Y page 205), even when the ignition
is switched off. For example, to use TIREFIT
or to inflate the collapsible emergency
spare wheel*.
An emergency cut-off ensures that the on-
board voltage does not drop too low. If the
on-board voltage is too low, power to the
sockets is automatically cut-off. This
ensures that there is sufficient power to
start the engine.
37 Not on steel-sprung vehicles. Practical advice
* optional
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Flat tyre
324 Using the TIREFIT kit
You can use the TIREFIT kit to seal small
punctures, particularly those in the tyre tread.
You can use TIREFIT in outdoor temperatures
down to -20 °C. G
Risk of accident
In the following situations, your safety is at
particular risk and tyre sealant is unable to
provide breakdown assistance:
R if there are cuts or punctures in the tyre
greater than 4 mm
R if the wheel rim is damaged
R if you have driven at very low tyre pres-
sures or on a flat tyre
Do not drive any further. Consult a qualified
specialist workshop which has the neces-
sary specialist knowledge and tools to carry
out the work required.
Mercedes-Benz recommends that you use
a Mercedes-Benz Service Centre for this
purpose. In particular, work relevant to
safety or on safety-related systems must be
carried out at a qualified specialist work-
shop. X
Do not remove any foreign objects which
have penetrated the tyre, e.g. screws or
nails.
X Remove TIREFIT, the accompanying "max.
80 km/h "sticker and the electric air pump
from the stowage well underneath the lug-
gage compartment floor (Y page 254). 1
Driver's field of vision sticker
2 Wheel sticker
X Affix part 1of the sticker within the driv-
er's field of vision.
X Affix part 2of the sticker near the valve
on the wheel with the defective tyre. G
Risk of injury
TIREFIT must not come into contact with
your skin, eyes or clothing. R
If TIREFIT comes into contact with your
eyes or skin, immediately rinse thor-
oughly with clean water.
R Change out of clothing which has come
into contact with TIREFIT immediately.
R If an allergic reaction occurs, consult a
doctor immediately.
Keep TIREFIT away from children.
R If TIREFIT is swallowed, immediately
rinse your mouth out thoroughly with
water and drink plenty of water.
R Do not induce vomiting. Consult a doctor
immediately.
R Do not inhale TIREFIT fumes.
i If TIREFIT leaks out, allow it to dry. It can
then be removed like a layer of film.
If you get TIREFIT on your clothing, have it
cleaned as soon as possible with perchloro-
ethylene. G
Risk of injury
Comply with the manufacturer's safety
instructions shown on the sticker on the
electric air pump. Practical advice
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Flat tyre
328
Spare wheel* or the "Minispare" emer-
gency spare wheel*
X Remove the spare wheel from the exterior
bracket (Y page 256).
or
X Remove the "Minispare" emergency spare
wheel from the stowage compartment
under the luggage compartment floor
(Y page 256).
Raising the vehicle G
Risk of injury
The jack is designed only to raise the vehi-
cle for a short time while a wheel is being
changed.
If you intend to work under the vehicle, it
must be placed on stands.
Make sure that the jack is placed on a firm,
non-slip, level surface. Do not use wooden
blocks or similar items as jacking supports.
Otherwise, the jack will not be able to ach-
ieve its load-bearing capacity due to the
restricted height.
Do not start the engine at any time while
the wheel is being changed.
Do not lie under the vehicle when it is being
supported by the jack. If you do not raise the vehicle as described, it could slip off the
jack (e.g. if the engine is started or a door
or the tailgate is opened or closed) and you
could be seriously injured.
G
Risk of accident
If you fail to position the jack correctly, the
vehicle may:
R slip off the jack
R injure you or others
R be damaged
It is thus important to ensure that the jack
is positioned correctly in the respective
jacking points. Before positioning the jack,
remove any dirt that may have collected in
the jacking points. 1
Wheel wrench X
Using wheel wrench 1, loosen the bolts on
the wheel you wish to change by about one
full turn. Do not unscrew the bolts com-
pletely.
The jacking points for the jack are located
behind the wheel housings of the front wheels
and in front of the wheel housings of the rear
wheels (arrows). Practical advice
* optional
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