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Troubleshooting
303Key
Problem Possible cause/consequence Suggested solutions
You cannot lock or unlock the
vehicle using the key. The key batteries are discharged
or nearly discharged. X
Point the tip of the key at the driver's door handle from close range
and try to unlock or lock the vehicle again.
If this does not work:
X Unlock the vehicle using the emergency key element
(Y page 308).
X Check the key batteries (Y page 311) and replace them if neces-
sary (Y page 311). The key is faulty. X
Unlock the vehicle using the emergency key element
(Y page 308).
X Have the key checked at a qualified specialist workshop. The battery charge indicator lamp
of the key does not go on during
the test. The key batteries are discharged. X
Change the batteries (Y page 311).You have lost a key. X
Have the key cancelled at a Mercedes-Benz Service Centre.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the manual locks changed too. You have lost the emergency key
element. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the manual locks changed too. Practical advice
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Troubleshooting
304 Problem Possible cause/consequence Suggested solutions
The engine cannot be started
using the key. The on-board voltage is too low. X
Switch off non-essential consumers, e.g. seat heating* or interior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary
(Y page 334).
or
X Jump-start the vehicle (Y page 339).
or
X Consult a qualified specialist workshop. Practical advice
* optional
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Troubleshooting
305KEYLESS GO*
Problem Possible cause/consequence Suggested solutions
You cannot lock or unlock the
vehicle using the KEYLESS GO
key. The KEYLESS GO key batteries
are discharged or nearly dis-
charged. X
Lock or unlock the vehicle using the remote control function of the
key. To do this, point the tip of the key at the driver's door handle
from close range and try to unlock or lock the vehicle again.
If this does not work:
X Unlock the vehicle using the emergency key element
(Y page 308).
X Check the KEYLESS GO key batteries (Y page 311) and replace
them if necessary (Y page 311). There is a fault with KEYLESS GO. X
Lock or unlock the vehicle using the remote control function of the
key. To do this, point the tip of the key at the driver's door handle
from close range and try to open the vehicle again.
X Have the KEYLESS GO key checked at a qualified specialist work-
shop. There is interference from a pow-
erful source of radio waves. X
Unlock the vehicle using the emergency key element
(Y page 308). The battery check lamp in the
KEYLESS GO key does not light
up when tested. The KEYLESS GO key batteries
are discharged. X
Change the batteries (Y page 311). Practical advice
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Troubleshooting
306 Problem Possible cause/consequence Suggested solutions
The vehicle cannot be started
using the KEYLESS GO key and
the KEYLESS GO button. The KEY-
LESS GO key is in the vehicle. A door is open. The key can there-
fore not be detected as easily. X
Close the door and try to start the vehicle again. You did not depress the brake
when starting the engine. X
Depress the brake and press the KEYLESS GO button. There is interference from a pow-
erful source of radio waves. X
Start your vehicle using the KEYLESS GO key in the ignition lock. You have lost the KEYLESS GO
key. X
Have the KEYLESS GO key cancelled at a Mercedes-Benz Service
Centre.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the manual locks changed too. Auxiliary heating/ventilation*
Problem Possible cause/consequence Suggested solutions
The auxiliary heating is not work-
ing. The fuel level is down to the
reserve level. X
Refuel at the nearest filling station. The battery is not sufficiently
charged. X
Charge the battery. The auxiliary heating is faulty. X
Have the auxiliary heating checked at a qualified specialist work-
shop. Practical advice
* optional
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Changing the batteries
3111
To move forwards
2 To push down
3 To push back
X Move the top of the head restraint cushion
forwards in the direction of arrow 1.
X Push the head restraint cushion down in
the direction of arrow 2as far as it will go.
X Push the head restraint cushion firmly
backwards in the direction of arrow 3until
it engages.
X Repeat this procedure for the second head
restraint. Changing the batteries
Notes
It is advisable to have the batteries replaced
at a qualified specialist workshop, e.g. at a
Mercedes-Benz Service Centre. G
Risk of poisoning
Batteries contain toxic and caustic sub-
stances. For this reason, keep batteries
away from children.
If a battery is swallowed, consult a doctor
immediately. H
Environmental note
Do not dispose of batteries with the house-
hold rubbish. They contain highly toxic sub-
stances.
Take discharged batteries to a qualified
specialist workshop, e.g. a Mercedes-Benz
Service Centre, or to a special collection
point for old batteries. Key or KEYLESS GO key*
Checking the batteries X
Press the jork button.
The batteries are in order if the battery
charge indicator lamp lights up briefly.
Changing the batteries You require two CR 2025 3 V cell batteries.
X
Remove the emergency key element from
the key (Y page 308). 1
Emergency key element
2 Battery tray Practical advice
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Changing the bulbs
312
X
Insert emergency key element 1into the
opening in the key and push in the direction
of the arrow.
Battery tray 2is released.
X Pull battery tray 2out of the key. 1
Batteries
X Remove old batteries 1from the battery
tray.
X Insert the new batteries beneath the con-
tact spring with the positive terminal facing
upwards. Use a lint-free cloth to do so.
X Push the battery tray back into the key
housing until the battery tray engages.
X Check the function of all key buttons on the
vehicle. Auxiliary heating* remote control
One 6V pin battery, type 2CR11108 is
required. 1
Battery
2 Battery cover
X Prise apart the side arms of battery cover
2 and slide off battery cover 2.
X Remove old battery 1.
X Insert the new battery. Observe the polarity
signs on the back of the remote control
when doing so.
X Slide battery cover 2back onto the
remote control.
X Use the remote control to check the vehi-
cle's auxiliary heating functions. Changing the bulbs
Notes on changing bulbs
Bulbs and lamps are an important aspect of
vehicle safety. You must therefore make sure
that all bulbs function correctly at all times. G
Risk of injury
Bulbs and lamps can be very hot. You
should therefore allow them to cool down
before you change them. Otherwise, you
could be burned if you touch them.
Keep bulbs out of the reach of children.
Otherwise, they could damage them, for
example, and injure themselves.
Never use a bulb which has been dropped.
Such a bulb may explode and injure you.
H7 bulbs are pressurised and could explode
when you change them, particularly if they
are very hot. You should therefore wear eye
protection and gloves when you are chang-
ing them. G
Risk of injury
Xenon bulbs carry a high voltage. You could
get an electric shock and be seriously or
even fatally injured if you touch the electric
contacts on xenon bulbs. Therefore, never
remove the cover from xenon bulbs. Practical advice
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Battery
335step out of the vehicle first and touch the
bodywork.
R Do not wipe the battery using a cloth. The
battery may explode as a result of elec-
trostatic charge or due to flying sparks.
! Switch off the engine and remove the
key/KEYLESS GO * button before loosen-
ing or removing the battery terminal
clamps. You may otherwise destroy elec-
tronic components such as the alternator.
i Mercedes-Benz recommends that you
have all work involving the battery, e.g.
removing, charging and replacing, carried
out at a qualified specialist workshop, e.g.
a Mercedes-Benz Service Centre.
The battery is located under the front seat on
the right-hand side when viewed in the direc-
tion of travel. Disconnecting the battery
G
Risk of accident
If the battery is disconnected:
R the brake boosting effect will not be avail-
able. Greater braking force will then be
required and the brake pedal travel will
be longer. If necessary, depress the
brake pedal with maximum force.
R you can no longer turn the key in the igni-
tion and, on vehicles with KEYLESS
GO*, pressing the KEYLESS GO button*
will have no effect
R the selector lever is locked in position P
! Always disconnect the battery in
the order described below. Never swap the
terminal clamps. You may otherwise dam-
age the vehicle electronics.
X Firmly depress the parking brake and shift
the selector lever to position Pon vehicles
with automatic transmission.
X Position the front seat as far forwards as
possible.
X Switch off all electrical consumers. 1
Battery cover
X Get into the rear compartment.
X Remove battery cover 1from under the
right-hand front seat. 2
Carpet Practical advice
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Battery
336
X
Use a sharp knife on carpet 2to cut along
the dashed white line until you reach the
perforated part.
X Position the right-hand front seat at its rear-
most position. 2
Carpet
X Fold the piece of cut carpet 2in the direc-
tion of the arrow.
X Adjust the right-hand front seat to its high-
est position.
X Position the right-hand front seat as far for-
wards as possible.
X Switch off the ignition.
X Remove the key from the ignition lock.
or
X On vehicles with KEYLESS GO*: open the
driver's door. 3
Rear-compartment footwell air duct
4 Fastening clip
X Remove fastening clip 4.
X Remove air duct 3by pulling it in the
direction of the arrow. 5
Protective cover
6 battery
X Remove protective cover 5from battery
6. 7
Positive terminal clamp
8 Negative terminal clamp Practical advice
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