38 Getting started
The “Getting started” section provides an
overview of the vehicle’s most basic func-
tions. First-time Mercedes-Benz owners
should pay special attention to the infor-
mation given here.
If you are already familiar with the basic
functions described here, the “Controls in
detail” section (
page 100) will help you
with further information. The correspond-
ing page references are located at the end
of each segment.
Unlocking
Unlocking with the SmartKey
SmartKey with remote control
1 ‹ Lock button
2 Œ Unlock button
3 Â Panic button (
page 86)
Warning!G
When leaving the vehicle, always remove the
SmartKey from the starter switch, take it
with you, and lock the vehicle. Do not leave
children unattended in the vehicle, or with
access to an unlocked vehicle. A child’s
unsupervised access to a vehicle could
result in an accident and/or serious
personal injury.
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100 Controls in detail
In the “Controls in detail” section you will
find detailed information on how to oper-
ate the equipment installed in your vehicle.
If you are already familiar with the basic
functions of your vehicle, this section will
be of particular interest to you.
To quickly familiarize yourself with the
basic functions of the vehicle, refer to the
“Getting started” section of this manual.
The corresponding page numbers are
given at the beginning of each segment.
For more information on locking and
unlocking, see the “Getting started”
section (
page 38) and (page 65).
Locking and unlocking
SmartKey
Your vehicle comes supplied with two
SmartKeys, each with remote control and
a removable mechanical key.
The locking tabs for the mechanical key
portion of the two SmartKeys are a
different color to help distinguish each
SmartKey unit.
The SmartKey provides an extended oper-
ating range. To prevent theft, however, it is
advisable to only unlock the vehicle when
you are in close proximity to it.
The SmartKey centrally locks and unlocks:
the doors
the tailgate
the fuel filler flap
SmartKey with remote control
1 ‹ Lock button
2 Locking tab for mechanical key
3 Mechanical key (
page 368)
4 Œ Unlock button
5 Battery check lamp
6 Â Panic button (
page 86)
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229
Controls in detail
Useful features
Tele Aid
Shortly after the completion of your
Tele Aid acquaintance call, you will receive
a user ID and password. By visiting
www.mbusa.com and selecting “Tele Aid”
(USA only), you will have access to account
information, remote door unlock and
more.
The Tele Aid system
(Tele
matic Alarm Identification on
D
emand)
The Tele Aid system consists of three
types of response:
automatic and manual emergency
roadside assistance
information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and
cellular and GPS coverage are available.
The speaker volume of a Tele Aid call can
be adjusted by using the volume control on
the COMAND system he adunit or on the
multifunction steering wheel. To raise, turn
the rotary volume control on the COMAND
system headunit clockwise or press
button æ on the multifunction steering
wheel. To lower, turn the rotary volume
control on the COMAND system headunit
counterclockwise or press button ç on
the multifunction steering wheel.
To activate, press the SOS button, the
Roadside Assistance button • or
the Information button ¡, depend-
ing on the type of response required.
!The initial activation of the Tele Aid system
may only be performed by completing the sub-
scriber agreement and pl acing an acquaintance
call using the Information button ¡. Failure
to complete either of these steps will result in a
system that is not activated.
If you have any questions regarding activation,
please call the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
iThe SOS button is located in the overhead
control panel (
page 231).
The Roadside Assistance button •
(
page 232) and the Information button ¡
(
page 233) are located below the center
armrest cover.
!The Tele Aid system utilizes the cellular
network for communication and the GPS
(G
lobal Positioning System) satellites for vehicle
location. If either of these signals are unavail-
able, the Tele Aid system may not function and if
this occurs, assistance must be summoned by
other means.
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235
Controls in detail
Useful features
Call priority
If other service calls such as a Roadside
Assistance call or Information call are
active, an Emergency call is still possible.
In this case, the Emergency call will take
priority and override all other active calls.
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subs
criber agreement.
Then return to your vehicle at the time
arranged with the Response Center
and press the tailgate lock for a
minimum of 20 seconds until the
SOS button is flashing.
The message
Connecting call
appears in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
!If the indicator lamps do not start flashing
after pressing one of the buttons or remain
illuminated (in red) at any time, the Tele Aid
system has detected a malfunction or the
service is not currently active, and may not
initiate a call. Visit your authorized
Mercedes-Benz Light Truck Center and have the
system checked or contact the Response Center
at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon as
possible.
iThe indicator lamp in the respective button
flashes until the call is concluded. Emergency
calls can only be terminated by a Response
Center or Customer Assistance Center repre-
sentative, whereas Roadside Assistance and
Information calls can also be terminated using
the t button on the multifunction steering
wheel or the END button on the COMAND
system headunit.
!If the indicator lamp continues to flash or
the system does not reset, contact the Response
Center at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or Mercedes-Benz
Customer Assistance at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Customer
Service at 1-800-387-0100 in Canada.
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236 Controls in detail
Useful features
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen Vehicle Recovery services
In the event your vehicle was stolen:
Report the incident to the police.
The police will issue a numbered
incident report.
Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is
located, the Response Center will
contact the local law enforcement and
you. The vehicle’s location will only be
provided to law enforcement.
Garage door opener
The integrated remote control is capable of
operating up to three separately controlled
devices. It provides a convenient way to
replace up to three hand-held remote
controls used to operate devices such as
garage door openers, gate openers, or
other devices compatible with HomeLink
®
or some other systems.
Before the integrated remote control can
be used, it must be programmed to the
garage door opener, ga te operator or other
device you wish to operate. See the follow-
ing instructions for programming informa-
tion.
iThe remote door unlock feature is
available if the relevant cellular phone network
is available.
The SOS button will flash and the message
Connecting call will appear in the multi-
function display to indicate receipt of the door
unlock command.
Once the vehicle is unlocked, a Response Center
specialist may attempt to establish voice contact
with the vehicle occupants.
If the tailgate lock was pressed for more than
20 seconds before door unlock authorization
was received by the Response Center, you must
wait 15 minutes before pressing the tailgate lock
again.
iWhen the anti-theft al arm stays on for more
than 30 seconds, a call is initiated automatically
to the Response Center. For more information,
see “Anti-theft systems” (
page 95).
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237
Controls in detail
Useful features
Interior rear view mirror with integrated
remote control
1
Indicator lamp
2 3 4 Signal transmitter button
Needed for programming (not part of
vehicle equipment):
5 Hand-held remote control of
garage door opener, gate
operator or other device
6 Hand-held remote control
button Programming the integrated remote
control
Step 1:
Switch on the ignition (page 39).
Warning!G
Before programming the integrated remote
control to a garage door opener or gate
operator, make sure people and objects are
out of the way of th
e device to prevent
potential harm or damage. When program-
ming a garage door opener, the door moves
up or down. When programming a gate oper-
ator, the gate opens or closes.
Do not use the integrated remote control
with any garage door opener that lacks
safety stop and reverse features as required
by U.S. federal safety standards (this
includes any garage door opener model
manufactured before April 1, 1982).
A garage door that cannot detect an object
- signaling the door to stop and reverse -
does not meet current U.S. federal safety
standards.
When programming a garage door opener,
park the vehicle outside the garage.
Do not run the engine while programming
the integrated remote co ntrol. Inhalation of
exhaust gas is hazardous to your health.
All exhaust gas contains carbon monoxide
(CO), and inhaling it can cause unconscious-
ness and possible death.
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238 Controls in detail
Useful features
Step 2:
If you have previously programmed a
signal transmitter button and wish to
retain its programming, proceed to
step 3.
If you are programming the integrated
remote control for the first time, press
and hold outer signal transmitter
buttons2 and 4 and release them
only when indicator lamp 1 begins to
flash after approximately 20 seconds
(do not hold the button for longer than
30 seconds). This procedure erases
any previous settings for all three
channels and initializes the memory.
If you later wish to program a second
and/or third hand-held transmitter to
the remaining two signal transmitter
buttons, do not repeat this step and
begin directly with step 3. Step 3:Hold end of hand-held remote
control
5 of the device you wish to
train approximately 2 to 5 in
(5 to12 cm) away from signal trans-
mitter button ( 2, 3 or 4) to be
programmed, while keeping indicator
lamp 1 in view.
Step 4:
Using both hands, simultaneously
press hand-held remote control
button 6 and the desired signal
transmitter button ( 2, 3 , or 4). Do
not release the buttons until step 5 is
completed.
Indicator lamp 1 will flash, first slowly
and then rapidly. Step 5:
After indicator lamp
1 changes from a
slow to a rapidly flashing light, release
the hand-held remote control button
and the signal transmitter button.
Step 6:
Press and hold the just-trained signal
transmitter button ( 2, 3 , or 4) and
observe indicator lamp 1.
If indicator lamp 1 stays on
constantly, programming is complete
and your device should activate when
the respective signal transmitter
button ( 2, 3 , or 4) is pressed and
released.
Step 7:
To program the remaining two signal
transmitter buttons, repeat the steps
above starting with step 3.
iIndicator lamp 1 flashes immediately the
first time the signal transmitter button is
programmed. If this button has already been
programmed, the indicator lamp will only start
flashing after 20 seconds.
iIf indicator lamp 1 flashes rapidly for about
2 seconds and then turns to a constant light,
continue with programming steps 8 through 12
as your garage door opener may be equipped
with the “rolling code” feature.
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240 Controls in detail
Useful features
If you live in Canada or if you are having
difficulties programming a gate operator
(regardless of where you live) by using the
programming procedures, replace step 4
with the following:
Step 4:
Press and hold the signal transmitter
button (2,3 , or 4). Do not release
this button until it has been success-
fully trained.
While still holding down the signal
transmitter button ( 2, 3 or 4),
“cycle” your hand-held remote control
button 6 as follows: Press and hold
button 6 for 2 seconds, then release
it for 2 seconds, and again press and
hold it for 2 seconds. Repeat this
sequence on the hand-held remote
control until the frequency signal has
been learned. Upon successful train-
ing, indicator lamp 1 will flash slowly
and then rapidly after several seconds.
Proceed with programming step 5 and
step 6 to complete. Reprogramming a single signal
transmitter button
To program a device using a signal trans-
mitter button previously trained, follow
these steps:
Switch on the ignition (page 39).
Press and hold the desired signal
transmitter button (
2, 3 , or 4).
Do not release the button.
Indicator lamp 1 will begin to flash
after 20 seconds. Without releasing the
signal transmitter button, proceed with
programming starti ng with step 3. Operation of integrated remote control
Switch on the ignition (page 39).
Select and press the appropriate signal
transmitter button (
2, 3 , or 4) to
activate the remote controlled device.
The integrated remote control
transmitter continues to send the
signal as long as the button is
pressed – up to 20seconds.
Erasing the integrated remote control
memory
Switch on the ignition (page 39).
Simultaneously press and hold outer
signal transmitter buttons 2 and 4,
for approximately 20 seconds, until
indicator lamp 1 b l i n k s r a p i d l y . D o n o t
hold for longer than 30 seconds.
The codes of all three channels are
erased.
iUpon completion of programming the
integrated remote control, make sure you retain
the hand-held remote control that came with the
garage door opener, gate operator or other
device. You may need it for use in other vehicles,
for future programming of an integrated remote
control, or simply for continued use as a
hand-held remote control to operate the
respective device in other situations.
iIf you sell your vehicle, erase the codes of all
three channels.
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