Page 280 of 401
Display
messages 277Display messages Possible cause/consequence Possible solution
N Check engine oil
level when next
refuelling The engine oil level has dropped to a crit-
ical level. X
Check the engine oil level (Y page 223) and top
up the engine oil if necessary.
X Have the engine checked for leaks if the engine
oil needs topping up more often than usual. N Add 1 litre engine
oil when next refu-
elling The engine oil level is too low. X
Check the engine oil level (Y page 223) and top
up the engine oil if necessary.
X Have the engine checked for leaks if the engine
oil needs topping up more often than usual. N Engine oil level
Stop vehicle, turn
engine off There is insufficient oil in the engine.
There is a danger of engine damage. X
Stop the vehicle. Pay attention to the traffic
conditions as you do so.
X Switch off the engine.
X Top up the engine oil and check the level
(Y page 223). N Engine oil level
Reduce oil level You have added too much engine oil.
There is a risk of damaging the engine or
catalytic converter. X
Siphon off excess engine oil until it is at the
specified level. Observe the legal require-
ments. N Cannot measure
engine oil level The measuring system is faulty. X
Visit a qualified specialist workshop. Practical advi
ce
211_AKB; 2; 5, en-GB
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Page 283 of 401
Display
messages 280 Display messages Possible cause/consequence Possible solution
I Key not detected
The KEYLESS GO key* cannot be detected
at present. X
Change the location of the KEYLESS GO key*
within the vehicle.
X Operate the vehicle using the key in the ignition
lock if necessary. I Key still in vehi-
cle
The KEYLESS GO key* was detected
inside the vehicle during locking. X
Remove the KEYLESS GO key* from the vehi-
cle. I Please replace key The key no longer functions. X
Visit a qualified specialist workshop. X inoperative Bat-
tery weak The battery voltage is insufficient. The
auxiliary heating/ventilation* has
switched off or cannot be switched on. X
Drive for a longer distance.
The battery is being charged. The auxiliary
heating/ventilation* is reactivated as soon as
there is sufficient battery voltage. X inoperative Refuel There is insufficient fuel in the fuel tank.
The auxiliary heating* cannot be switched
on. X
Refuel at the nearest filling station. X inoperative See
Owner's Manual
The auxiliary heating* has a temporary
malfunction or is faulty. X
When the vehicle is on a level surface and the
engine has cooled down: try to switch on the
auxiliary heating* four times, waiting for sev-
eral minutes between each attempt.
X If the auxiliary heating* does not switch on:
visit a qualified specialist workshop. Practical advi
ce
* optional
211_AKB; 2; 5, en-GB
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Page 284 of 401
Display
messages 281Display messages Possible cause/consequence Possible solution
¿ There is only a small amount of fuel in the
fuel tank. X
Refuel at the nearest filling station. W Reserve fuel level The fuel level has fallen below the reserve
range. The operation of the auxiliary heat-
ing* can no longer be guaranteed. X
Refuel at the nearest filling station. t Enter PIN: You have not yet logged on to your mobile
phone*. X
Enter the PIN for the SIM card. t Bluetooth ready The Bluetooth connection between your
mobile phone and the audio system or
COMAND APS* is not activated. X
The Bluetooth connection between your
mobile phone and the audio system or
COMAND APS* is not activated, see separate
operating instructions. t No telephone
inserted Your mobile phone is not inserted in the
bracket*. X
Insert mobile phone into the bracket*
(Y page 211). W Top up washer fluid The washer fluid level in the washer fluid
reservoir has dropped below the mini-
mum. X
Top up the washer fluid (Y page 226). Practical advi
ce
* optional
211_AKB; 2; 5, en-GB
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Page 291 of 401
Troubleshooting
288 Problem Possible cause/consequence Suggested solutions
D
The red coolant warning
lamp comes on while the
engine is running. You will
also hear a warning tone. The coolant level is too low.
The coolant temperature has
exceeded 120 †. The engine is
not being cooled sufficiently and
may be damaged. X
Stop the vehicle as soon as possible. Pay attention to the traffic
conditions as you do so.
X Allow the engine and coolant to cool.
X Check the coolant level. Observe the warning notes
(Y page 225). Top up the coolant if necessary.
X Have the coolant system checked at a qualified specialist work-
shop if the coolant needs topping up more often than usual. D
The red coolant warning
lamp comes on while the
engine is running. You will
also hear a warning tone. If the coolant level is correct, the
radiator fan may be faulty.
The coolant temperature has
exceeded 120 †. The engine is
not being cooled sufficiently and
may be damaged. X
Do not continue driving under any circumstances.
X Consult a qualified specialist workshop. ±
The yellow engine diagnos-
tics warning lamp comes
on while the engine is run-
ning. Vehicles with a diesel engine: the
fuel tank has run dry. X
Start the engine three to four times after refuelling.
Emergency running mode is cancelled. The vehicle need not be
checked. Practical advice
211_AKB; 2; 5, en-GB
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Page 292 of 401
Troubleshooting
289Problem Possible cause/consequence Suggested solutions
±
The yellow engine diagnos-
tics warning lamp comes
on while the engine is run-
ning. There may be a malfunction:
R
in the fuel injection system
R in the exhaust system
R in the ignition system (on vehi-
cles with a petrol engine)
The emission limit values may be
exceeded and the engine may be
running in emergency mode. X
Have the vehicle checked as soon as possible at a qualified spe-
cialist workshop. H
The yellow tyre pressure
monitor* warning lamp is
on. G
Risk of accident
The tyre pressure monitor* has
detected a sudden or significant
pressure loss in at least one of
the tyres. X
Stop the vehicle without making any sudden steering or braking
manoeuvres. Pay attention to the traffic conditions as you do so.
X Observe the additional messages in the multi-function display
(Y page 257).
The warning light will go out after the flat tyre has been changed
and you have been driving for a few minutes. 1
The red SRS warning lamp
is lit while the engine is
running. G
Risk of injury
The restraint systems are faulty.
The airbags or belt tensioners
may either be triggered uninten-
tionally or, in the event of an acci-
dent, not be triggered at all. X
Visit a qualified specialist workshop immediately. Practical advice
* optional
211_AKB; 2; 5, en-GB
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Page 294 of 401
Troubleshooting
291Problem Possible cause/consequence Suggested solutions
<
The red seat belt warning
lamp flashes and you hear
an intermittent warning
tone. G
Risk of injury
The driver or front passenger has
not fastened their seat belt and
you are driving faster than
25 km/h or have driven faster
than 25 km/h for a short time. X
Fasten your seat belt (Y page 95).
The warning lamp goes out and the intermittent warning tone
ceases. G
Risk of injury
There are objects on the front-
passenger seat and you are driv-
ing faster than 25 km/h or have
driven faster than 25 km/h for a
short time. X
Remove the objects from the front-passenger seat and stow them
safely.
The warning lamp goes out and the intermittent warning tone
ceases. W
The yellow reserve fuel
warning lamp comes on
while the engine is run-
ning. The fuel level has fallen below the
reserve range. The operation of
the auxiliary heating* can no lon-
ger be guaranteed. X
Refuel at the nearest filling station. Practical advice
* optional
211_AKB; 2; 5, en-GB
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Page 296 of 401
Troubleshooting
293Accident
Problem Possible cause/consequence Suggested solutions
Fuel is leaking from the vehicle.
G
Risk of fire
The fuel line or the fuel tank has
been damaged. The leaking fuel
creates a risk of fire or explosion. X
Switch off the ignition immediately.
X Remove the ignition key.
Do not restart the engine under any circumstances. The leaking fuel
creates a risk of fire or explosion.
X Consult a qualified specialist workshop. You are unable to determine the
extent of the damage. X
Consult a qualified specialist workshop. You cannot detect any damage. X
Start the engine as normal. The NECK-PRO head restraints
on the driver's and front-
passenger seats have been trig-
gered. Your vehicle has been involved in
a rear-end collision. X
Reset the NECK-PRO head restraints (Y page 309). Practical advice
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Page 297 of 401
Troubleshooting
294 Fuel and fuel tank
Problem Possible cause/consequence Suggested solutions
Fuel is leaking from the vehicle.
G
Risk of explosion or fire
The fuel line or the fuel tank is
defective. X
Turn the key to position 0in the ignition lock immediately and
remove it.
X Do not restart the engine under any circumstances.
X Consult a qualified specialist workshop. The fuel filler flap cannot be
opened. The fuel filler flap is not released. X
Unlock the vehicle ( Ypage 306). The opening mechanism is jam-
med. X
Consult a qualified specialist workshop. The fuel tank of a vehicle with a
diesel engine has been run com-
pletely dry. There is air in the fuel system. X
Refuel the vehicle.
X Switch on the ignition for approximately 10 seconds (key in posi-
tion 2in the ignition lock).
X Start the engine continuously for up to 40 seconds until it runs
smoothly.
The fuel system is now free of air.
If the engine does not start:
X Wait two minutes.
X Repeat the starting procedure for up to 40 seconds.
If the engine still does not start:
X Consult a qualified specialist workshop. Practical advice
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