292 Controls in detail
Useful features
Telephone*
Radio transmitters, such as a portable tele-
phone or a citizens band unit, should only
be used inside the vehicle if they are con-
nected to an antenna that is installed on
the outside of the vehicle.
The external antenna must be approved by
Mercedes-Benz. Please contact an autho-
rized Mercedes-Benz Center for informa-
tion on the installation of an approved
external antenna. Refer to the radio trans-
mitter operation instructions regarding use
of an external antenna.When the mobile phone is inserted in the
cradle, you can operate the telephone us-
ing the following devices:
mobile phone keypad
COMAND* (see separate operating in-
structions)
buttonss andt on the multi-
function steering wheel (
page 142)
audio system (page 236)
Warning!G
Never operate radio transmitters equipped
with a built-in or attached antenna (i.e. with-
out being connected to an external antenna)
from inside the vehicle while the engine is
running. Doing so could lead to a malfunc-
tion of the vehicle’s electronic system, pos-
sibly resulting in an accident and/or serious
personal injury.
Warning!G
Please do not forget that your primary re-
sponsibility is to drive the vehicle. A driver’s
attention to the road must always be
his/her primary focus when driving. For
your safety and the safety of others, we rec-
ommend that you pull over to a safe location
and stop before placing or taking a tele-
phone call.
If you choose to use the telephone
1 while
driving, please use the hands-free device
and only use the telephone when road,
weather and traffic conditions permit. Some
jurisdictions prohibit the driver from using a
mobile telephone while driving a vehicle.
Only operate the COMAND*
1 if road, weath-
er and traffic conditions permit.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/h), your vehicle is
covering a distance of 44 feet
(approximately 14 m) every second.
1Observe all legal requirements.
iVarious mobile phone cradles can be in-
stalled in the front center armrest, see separate
installation instructions for the mobile phone
cradle. These mobile phone cradles can be ob-
tained from an authorized Mercedes-Benz
Center.
The functions and services available to you while
using the mobile phone depend on your service
provider and the type of mobile phone you are
using. See also separate operating manual for in-
structions on how to use your mobile phone.
293 Controls in detail
Useful features
Please note that these functions are only
available with Mercedes-Benz approved
mobile phones. Please contact an
authorized Mercedes-Benz Center for in-
formation on features available for your
mobile phone of choice.
The cradle is located in the front center
armrest.
Open telephone compartment
(
page 287).
Inserting mobile phone in mobile phone
cradle
Once the mobile phone has been inserted
in the mobile phone cradle, you have to
use the hands-free device to respond dur-
ing phone calls.
If applicable, remove the cover for the
external antenna connection from the
back of the mobile phone and store it in
a s a f e p l a c e . B e s u r e t o c o m p l y w i t h t h e
mobile phone’s operating instructions
as well.
Example illustration
1Insert the mobile phone
2Connector contact
3Mobile phone cradle
Slide the lower end of the mobile phone
into connector contact 2 on
cradle3.
Push the top of the mobile phone in di-
rection of arrow 1, until the lug on the
mobile phone release button engages.
The mobile phone is connected to the
network via the external antenna.
The mobile phone is linked to the
hands-free device and the multifunc-
tion steering wheel.
The battery is charged depending on its
charge status and the position of the
SmartKey in the starter switch. The
charge procedure will be indicated in
the mobile phone’s display.
You can place or receive phone calls. You
can control other functions of the mobile
phone via the control system
(
page 169), audio system (page 236),
COMAND* (see separate operating
instructions).
!Do not try to remove the mobile phone along
with the cradle. You could otherwise damage the
mobile phone cradle.
iWhen you take the SmartKey or SmartKey
with KEYLESS-GO* out of the starter switch, the
mobile phone remains switched on for approxi-
mately 10 minutes. If you place or receive a call
during this time, the mobile phone switches off
10 minutes after the call has been completed.
295 Controls in detail
Useful features
Tele Aid
The Tele Aid system
(Tele
matic Alarm Identification on
D
emand)
The Tele Aid system consists of three
types of response:
automatic and manual emergency
roadside assistance and
informationThe Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and
cellular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the multifunction steering wheel. To
raise, press buttonæ and to lower,
press buttonç. The volume can also be
adjusted using the volume knob on your
audio system or COMAND* head unit.
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.Shortly after the completion of your
Tele Aid acquaintance call, you will receive
a user ID and password. By visiting
www.mbusa.com and selecting “Tele Aid”
(USA only), you will have access to account
information, remote door unlock and
more.
System self-check
Initially, after switching on the ignition,
malfunctions are detected and indicated
(the indicator lamps in the SOS button, the
Roadside Assistance button• and the
Information button¡ stay on longer
than 10 seconds or do not come on).
The message
Tele Aid Inoperative ap-
pears in the multifunction display.
!The initial activation of the Tele Aid system
may only be performed by completing the sub-
scriber agreement and placing an acquaintance
call using the¡ button. Failure to complete
either of these steps will result in a system that
is not activated.
If you have any questions regarding activation,
please call the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
iThe SOS button is located in the overhead
control panel (
page 33).
The Roadside Assistance button• and the
Information button¡ are located in the cen-
ter armrest below the cover (
page 287).
iThe Tele Aid system utilizes the cellular net-
work for communication and the GPS (G
lobal Po-
sitioning S
ystem) satellites for vehicle location. If
either of these signals is unavailable, the
Tele Aid system may not function and if this oc-
curs, assistance must be summoned by other
means.
299 Controls in detail
Useful features
Information button¡
The Information button¡ is located
below the center armrest cover.
Press and hold the ¡button (for
longer than 2 seconds).
A call to the Customer Assistance
Center will be initiated. The
¡button will flash while the call is
in progress. The message
Connecting Call will appear in the
multifunction display and the audio
system is muted.
When the connection is established, the
message
Call Connected appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular
and GPS signals).
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be
established. Information regarding the
operation of your vehicle, the nearest Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you
separately) to learn more (USA only).
iThe indicator lamp on the Information
button¡ remains illuminated in red for ap-
proximately 10 seconds during the system
self-check after switching on the ignition (togeth-
er with the SOS button and the Roadside Assis-
tance button•).
See System self-check (
page 295) when the
indicator lamp does not come on in red or stays
on longer than approximately 10 seconds.If the indicator lamp on the Information
button¡ is flashing continuously and there
was no voice connection to the Response Center
established, then the Tele Aid system could not
initiate an Information call (e.g. the relevant cel-
lular phone network is not available). The mes-
sage
Call Failed appears in the multifunction
display.
Information calls can be terminated using
thetbutton on the multifunction steering
wheel or the respective button for ending a
telephone call on the audio system or the
COMAND* head unit.
!If the indicator lamps do not start flashing
after pressing one of the buttons or remain illu-
minated (in red) at any time, the Tele Aid system
has detected a malfunction or the service is not
currently active, and may not initiate a call. Visit
an Mercedes-Benz Center and have the system
checked or contact the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon as
possible.
300 Controls in detail
Useful features
Call priority
If other service calls such as a Roadside
Assistance call or Information call are ac-
tive, an Emergency call is still possible. In
this case, the Emergency call will take pri-
ority and override all other active calls.Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and pull the
trunk recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
Connecting Call
appears in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.
iThe indicator lamp in the respective button
flashes until the call is concluded. Calls can only
be terminated by a Response Center or Custom-
er Assistance Center representative except
Roadside Assistance and Information calls,
which can also be terminated by pressing
buttonton the multifunction steering wheel
or the respective button for ending a telephone
call on the audio system or the COMAND* head
unit.
!If the indicator lamp continues to flash or
the system does not reset, contact the Response
Center at 1-800-756-9018 (in the USA), or
1-888-923-8367 (in Canada), or Mercedes-Benz
Customer Assistance at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA, or Customer Ser-
vice at 1-800-387-0100 in Canada.
iWhen a Tele Aid call has been initiated, the
audio system or the COMAND* system audio is
muted and the selected mode (radio or CD)
pauses. The optional cellular phone (if installed)
switches off. If you must use this phone, the ve-
hicle must be parked. Disconnect the coiled cord
and place the call. The COMAND* navigation
system (if engaged) will continue to run. The dis-
play in the instrument cluster is available for use,
and spoken commands are only available by
pressing the RPT button on the COMAND* head
unit. A pop-up window will appear in the
COMAND* display to indicate that a Tele Aid call
is in progress.
310 Operation
Driving instructions
Power assistance
Brakes
To help prevent brake disk corrosion after
driving on wet road surfaces (particularly
salted roads), it is advisable to brake the
vehicle with considerable force prior to
parking. The heat generated serves to dry
the brakes.If your brake system is normally only sub-
ject to moderate loads, you should occa-
sionally test the effectiveness of the
brakes by applying above-normal braking
pressure at higher speeds. This will also
enhance the grip of the brake pads.
Refer to the description of the Brake Assist
System (BAS) (
page 92).
Brake pad wear or a leak in the system may
be the reason for low brake fluid level in
the reservoir.
The brake fluid level in the reservoir may
be too low if the brake warning lamp in the
instrument cluster comes on and an
acoustic warning sounds although the
parking brake is released (
page 380).
Warning!G
With the engine not running, there is no
power assistance for the brake and steering
systems. In this case, it is important to keep
in mind that a considerably higher degree of
effort is necessary to brake and steer the ve-
hicle.
Warning!G
After driving in heavy rain for some time
without applying the brakes or through wa-
ter deep enough to wet brake components,
the first braking action may be somewhat
reduced and increased pedal pressure may
be necessary to obtain expected braking ef-
fect. Maintain a safe distance from vehicles
in front.
Resting your foot on the brake pedal will
cause excessive and premature wear of the
brake pads.
It can also result in the brakes overheating,
thereby significantly reducing their effec-
tiveness. It may not be possible to stop the
vehicle in sufficient time to avoid an acci-
dent.
!Because the ESP® operates automatically,
the engine must be shut off (SmartKey in starter
switch position0 or1 or KEYLESS-GO
start/stop button* in position0 or1) when
the parking brake is being tested on a brake
test dynamometer
the vehicle is being towed with the front axle
raised
Active braking action through the ESP
® may oth-
erwise seriously damage the brake system.
Warning!G
Make sure not to endanger any other road
users when carrying out these braking
maneuvers.
316 Operation
Driving instructions
Winter driving instructions
The most important rule for slippery or icy
roads is to drive sensibly and to avoid
abrupt acceleration, braking and steering
maneuvers. Do not use the cruise control
system under such conditions.
When the vehicle is in danger of skidding,
move gear selector lever to position N. Try
to keep the vehicle under control by cor-
rective steering action.Road salts and chemicals can adversely af-
fect braking efficiency. Increased pedal
force may become necessary to produce
the normal braking effect.
Depressing the brake pedal periodically
when traveling at length on salt-strewn
roads can bring road-salt-impaired braking
efficiency back to normal.
If the vehicle is parked after being driven
on salt-treated roads, the braking efficien-
cy should be tested as soon as possible af-
ter driving is resumed.
For more information, see “Winter driving”
(
page 362).
iFor information on driving with snow chains,
see “Snow chains” (
page 363).
Warning!G
On slippery road surfaces, never downshift
in order to obtain braking action. This could
result in drive wheel slip and reduced vehi-
cle control. Your vehicle’s ABS will not pre-
vent this type of control loss.
Warning!G
Make sure not to endanger any other road
users when carrying out these braking ma-
neuvers.
Warning!G
If the vehicle becomes stuck in snow, make
sure snow is kept clear of the exhaust pipe
and from around the vehicle with the engine
running. Otherwise, deadly carbon monox-
ide (CO) gases may enter vehicle interior re-
sulting in unconsciousness and death.
To assure sufficient fresh air ventilation,
open a window slightly on the side of the ve-
hicle not facing the wind.
Warning!G
The outside temperature indicator is not de-
s i g n e d t o s e r v e a s a n i c e - w a r n i n g d e v i c e a n d
is therefore unsuitable for that purpose. In-
dicated temperatures just above the freez-
ing point do not guarantee that the road
surface is free of ice.
324 Operation
Engine compartment
The hood lock release lever is located to
the left of the steering wheel under the
dashboard.
1Hood lock release lever
Pull lever 1 downwards.
The hood is unlocked.2Lever for opening the hood
Push lever2 under the hood upwards.
Pull up on the hood and then release it.
The hood will be automatically held
open at shoulder height by gas-filled
struts.Closing
Let the hood drop from a height of
approximately 1 ft (30 cm).
The hood will lock audibly.
Check to make sure the hood is fully
closed.
If you can raise the hood at a point
above the headlamps, then it is not
properly closed. Open it again and let it
drop with somewhat greater force.
!To avoid damage to the windshield wipers or
hood, never open the hood if the wiper arms are
folded forward away from the windshield.
Warning!G
When closing the hood, use extreme caution
not to catch hands or fingers.
Be careful that you do not close the hood on
anyone.
Make sure the hood is securely engaged be-
fore driving off. Do not continue driving if the
hood can no longer engage after an acci-
dent, for example. The hood could otherwise
come loose while the vehicle is in motion
and injure you and/or others.