509 Controls in detail
Loading and storing
Loading and storing
Loading instructions
The total load weight including vehicle oc-
cupants and luggage/cargo should not
exceed the load limit as indicated on the
corresponding placard located on the driv-
er’s door B-pillar (
page 564).
Storage compartments
Warning!
G
Always fasten items being carried as secure-
ly as possible using cargo tie-down hooks
and fastening materials appropriate for the
weight and size of the load.
In an accident, during hard braking or sud-
den maneuvers, loose items will be thrown
around inside the vehicle and can cause in-
jury to vehicle occupants unless the items
are securely fastened in the vehicle.
To help avoid personal injury during a colli-
sion or sudden maneuver, exercise care
when transporting cargo. Put luggage or car-
go in the trunk if possible.
Do not pile luggage or cargo higher than the
seat backs. Do not place anything on the
rear-window shelf.
Never drive vehicle with trunk open. Deadly
carbon monoxide (CO) gases may enter ve-
hicle interior resulting in unconsciousness
and death.
Warning!
G
To help avoid personal injury during a colli-
sion or sudden maneuver, exercise care
when storing objects in the vehicle. Put lug-
g a g e o r c a r g o i n t h e t r u n k i f p o s s i b l e . D o n o t
pile luggage or cargo higher than the seat
backs.
Parcel nets cannot secure hard or heavy ob-
jects.
Keep compartment lids closed. This will help
to prevent stored objects from being thrown
about and injuring vehicle occupants during
braking
vehicle maneuvers or
an accident.
i
An overview of the storage compartments
can be found on (
page 34).
513 Controls in detail
Loading and storing
Rear storage box
1Handle
2Cover
Fold down rear center armrest.
Pull handle1 upward in the direction
of arrow.
Swing down cover2.
Cup holders
Cup holder in front center console
1Mark
2Handle
Opening: Press mark1 on the front.
Closing: Fold cover in until it engages.
!
Do not sit on or lean your body weight
against the armrest when it is folded down, as
you could otherwise damage it.
Warning!
G
In order to help prevent spilling liquids on
vehicle occupants and/or vehicle equip-
ment, only use containers that fit into the
cup holder. Use lids on open containers and
do not fill containers to a height where the
contents, especially hot liquids, could spill
during braking, vehicle maneuvers, or in an
accident. Liquids spilled on vehicle occu-
pants may cause serious personal injury.
Liquids spilled on vehicle equipment may
cause damage not covered by the
Mercedes-Benz Limited Warranty.
When not in use, keep the cup holders
closed. An open cup holder may cause injury
to you or others when contacted during
braking, vehicle maneuvers, or in an acci-
dent.
Keep in mind that objects placed in the cup
holder may come loose during braking, vehi-
cle maneuvers, or in an accident and be
thrown around in the vehicle interior.
Objects thrown around in the vehicle interi-
or may cause an accident and/or serious
personal injury.
518 Controls in detailUseful features
Floormats*
1Retainer pin
2Eyelet
Removing
Pull floormat off of retainer pins1.
Remove the floormat.
Installing
Lay down the floormat in the respective
footwell.
Press the floormat eyelets2 onto re-
tainer pins1.
!
The lighter socket can be used to accommo-
date 12V DC electrical accessories (up to a max-
imum of 85 W) designed for use with the
standard “cigarette lighter” plug type. Keep in
mind, however, that connecting accessories to
the lighter socket (for example extensive con-
necting and disconnecting, or using plugs that do
not fit properly) can damage the lighter socket.
With the socket damaged, the lighter may no
longer be able to be placed in the heating
(pushed-in) position, or the lighter may pop out
too early with the lighter not hot enough.
i
If the engine is off and the cigarette lighter is
being used extensively, the vehicle battery may
become discharged.
Warning!
G
Whenever you are using floormats, make
sure there is enough clearance and that the
floormats are securely fastened.
Floormats should always be securely fas-
tened using the eyelets and the retainer
pins.
Before driving off, check that the floormats
are securely in place and adjust them if nec-
essary. A loose floormat could slip and
hinder proper functioning of the pedals.
Do not place several floormats on top of
each other as this may impair pedal
movement.i
To install or remove the floormat more easi-
ly, move the driver’s seat or front passenger seat
as far to the rear as possible (
page 368).
520 Controls in detailUseful featuresWhen the mobile phone is inserted in the
cradle, you can operate the telephone us-
ing the following devices:
mobile phone keypad
COMAND telephone keypad
(page 140)
buttonss andt on the multi-
function steering wheel (
page 283)
Voice Control (
page 308)
Bluetooth
® headset (
page 153)
Please note that these functions are only
available with Mercedes-Benz approved
mobile phones. Please contact an autho-
rized Mercedes-Benz Center for informa-
tion on features available for your mobile
phone of choice.
Open telephone compartment
(page 510).Inserting mobile phone in mobile phone
cradle
Once the mobile phone has been inserted
in the mobile phone cradle, you have to
use the hands-free device or Bluetooth
headset to respond during phone calls.
If applicable, remove the cover for the
external antenna connection from the
back of the mobile phone and store it in
a s a f e p l a c e . B e s u r e t o c o m p l y w i t h t h e
mobile phone’s operating instructions,
as well.
Example illustration1Insert the mobile phone
2Connector contact
3Mobile phone cradle
Slide the lower end of the mobile phone
into connector contact 2 on
cradle3.
Push the top of the mobile phone in di-
rection of arrow 1, until the lug on the
mobile phone release button engages.
The mobile phone is connected to the
network via the external antenna.
!
Do not try to remove the mobile phone along
with the cradle. You could otherwise damage the
mobile phone cradle.
522 Controls in detailUseful featuresInstalling a different mobile phone
cradleExample illustration1Contact plate
2Recesses
3Mobile phone cradle
Insert mobile phone cradle3 into
recesses2 of contact plate1.
Push mobile phone cradle3 forward
until it engages.
Tele Aid
The Tele Aid system
(Tele
matic A
larm I
dentification on D
e-
mand)
The Tele Aid system consists of three
types of response:
automatic and manual emergency
Roadside Assistance, and
informationThe Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and mo-
bile phone and GPS coverage are available.
The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the multifunction steering wheel. To
raise, press buttonæ and to lower,
press buttonç or use the COMAND
volume thumbwheel , on the lower
part of the front center console
(
page 94).
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.
!
The initial activation of the Tele Aid system
may only be performed by completing the sub-
scriber agreement and placing an acquaintance
call using the Information button¡. Failure
to complete either of these steps will result in a
system that is not activated.
If you have any questions regarding activation,
please call the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
i
The Tele Aid system utilizes the mobile
phone network for communication and the GPS
(Global Positioning System) satellites for vehicle
location. If either of these signals are unavail-
able, the Tele Aid system may not function and if
this occurs, assistance must be summoned by
other means.
524 Controls in detailUseful featuresAll information relevant to the emergency,
such as the location of the vehicle (deter-
mined by the GPS satellite location sys-
tem), vehicle model, identification number
and color are generated.
A voice connection between the Response
Center and the occupants of the vehicle
will be established automatically soon af-
ter the emergency call has been initiated.
The Response Center will attempt to deter-
mine more precisely the nature of the acci-
dent provided they can speak to an
occupant of the vehicle.The Tele Aid system is available if
it has been activated and is operation-
al. Activation requires a subscription
for monitoring services, connection,
and cellular air time
the relevant monitoring service and
GPS coverage are available and pass
the information on to the Response
Center
there is sufficient voltage in the vehicle
batteries
i
During the emergency call message “Emer-
gency Call Activated” is displayed, operation
from COMAND is not possible. The automatic cli-
mate control can be still adjusted using the
switches on the climate control panel.
i
If no vehicle occupant responds, an ambu-
lance will be sent to the vehicle immediately.
i
Location of the vehicle on a map is only pos-
sible if the vehicle is able to receive signals from
the GPS satellite network and pass the informa-
tion on to the Response Center.Warning!
G
If the indicator lamp in the SOS button is
flashing continuously and there was no
voice connection to the Response Center
established, then the Tele Aid system could
not initiate an emergency call (e.g. the rele-
vant mobile phone network is not available).
The message:
“Call Failed” appears in the multifunc-
tion display for approximately
10 seconds
A pop-up window with the message:
“Call could not be connected! Please dial
911 directly using the mobile telephone
keypad.” appears in the COMAND dis-
play. Confirm the message pressing
n
(
page 86).
Should this occur, assistance must be sum-
moned by other means.
i
During the emergency call the mobile phone
is switched off automatically and must be
switched back on to make a call.
i
The “911” emergency call system is a public
service. Using it without due cause is a criminal
offense.
525 Controls in detail
Useful features
Initiating an emergency call manually
1SOS button
2Cover
Briefly press button on cover2 to
open.
Cover 2 will open.
Press SOS button1 (for longer than
2 seconds).
The indicator lamp in SOS button1
will flash until the emergency call is
concluded.
Wait for a voice connection to the
Response Center.
Close cover2 after the emergency
call is concluded.Roadside Assistance button• and
Information button¡
The Roadside Assistance button• and
the Information button¡ are located in
the storage compartment below the front
armrest (
page 510).
1Information button¡
2Roadside Assistance button•
Warning!
G
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle, ve-
hicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the emergency button. Carefully
leave the vehicle and move to a safe loca-
tion. The Response Center will automatically
contact local emergency officials with the
vehicle’s approximate location if they
receive an automatic SOS signal and cannot
make voice contact with the vehicle
occupants.
526 Controls in detailUseful featuresRoadside Assistance button•
Press and hold Roadside Assistance
button • (for longer than
2 seconds).
A call to a Mercedes-Benz Roadside As-
sistance dispatcher will be initiated.
The button will flash while the call is in
progress. The message:
“Connecting Call” appears in the
multifunction display
“Roadside Assistance Activated”
appears in the COMAND display
and the audio system is muted.
When the connection is established, the
message:
“Call Connected” appears in the multi-
function display
“Roadside Assistance Activated”
appears in the COMAND display The Tele Aid system will transmit data gen-
erating the vehicle identification number,
model, color and location (subject to avail-
ability of cellular and GPS signals).
A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established.
Describe the nature of the need for as-
sistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest authorized
Mercedes-Benz Center. For services such
as labor and/or towing, charges may ap-
ply. Refer to the Roadside Assistance Man-
ual for more information.
These programs are only available in the
USA:
Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.
i
The indicator lamp in the Roadside Assis-
tance button• remains illuminated in red for
approximately 10 seconds during the system
self-check after switching on the ignition (togeth-
er with the SOS button and the Information
button¡).
See system self-check (
page 523) if the indi-
cator lamp does not come on in red or stays on
longer than approximately 10 seconds.
If the indicator lamp in the Roadside Assistance
button• is flashing continuously and no
voice connection to the Response Center was
established, the Tele Aid system could not ini-
tiate a Roadside Assistance call (e.g. the relevant
mobile phone network is not available). The mes-
sage:
“Call Failed” appears in the multifunction
display for approximately 10 seconds
“Call could not be connected!” appears in
the COMAND display. Confirm the message
pressing
n
(page 86).
Roadside Assistance calls can be terminated us-
ing button t on the multifunction steering
wheel or COMAND (page 137).