CALIFORNIA Proposition 65 Warning
WARNING:Engine exhaust, some of its constituents, and
certain vehicle components contain or emit chemicals known to
the State of California to cause cancer and birth defects or other
reproductive harm. In addition, certain fluids contained in vehicles and
certain products of component wear contain or emit chemicals known
to the State of California to cause cancer and birth defects or other
reproductive harm.
PERCHLORATE MATERIAL
Certain components of this vehicle such as airbag modules, seat belt
pretensioners, and button cell batteries may contain Perchlorate Material
– Special handling may apply for service or vehicle end of life disposal.
See www.dtsc.ca.gov/hazardouswaste/perchlorate.
CONGRATULATIONS
Congratulations on acquiring your new Lincoln. Please take the time to
get well acquainted with your vehicle by reading this handbook. The
more you know and understand about your vehicle, the greater the
safety and pleasure you will derive from driving it.
For more information on Ford Motor Company and its products visit the
following website:
•In the United States: www.ford.com
•In Canada: www.ford.ca
•In Mexico: www.ford.com.mx
•In Australia: www.ford.com.au
Additional owner information is given in separate publications.
ThisOwner’s Guidedescribes every option and model variant available
and therefore some of the items covered may not apply to your
particular vehicle. Furthermore, due to printing cycles it may describe
options before they are generally available.
Remember to pass on theOwner’s Guidewhen reselling the vehicle. It
is an integral part of the vehicle.
Fuel pump shut-off switch:In the event of an accident the
safety switch will automatically cut off the fuel supply to the
engine. The switch can also be activated through sudden vibration (e.g.
collision when parking). To reset the switch, refer to theFuel pump
shut-off switchin theRoadside Emergencieschapter.
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Introduction
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Federal Communication Commission (FCC) Compliance
Changes or modifications not approved by Ford Lincoln-Mercury could void
user’s authority to operate the equipment. This equipment has been tested
and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference and radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to consult the dealer or an
experienced radio/TV technician for help.
Care and service of the DVD player
Environmental extremes
DVD players which are subjected to harsh environmental conditions may
be damaged or perform at less than maximum capability. To avoid these
outcomes, whenever possible avoid exposing your DVD player to:
•extremely hot or cold temperatures.
•direct sunlight.
•high humidity.
•a dusty environment.
•locations where strong magnetic fields are generated.
Temperature extremes
When the vehicle is parked under direct sunlight or in an extremely cold
place for a long period of time, wait until the cabin temperature of the
vehicle is at normal temperature before operating the system.
Humidity and moisture condensation
Moisture in the air will condense in the DVD player under extremely humid
conditions or when moving from a cold place to a warm one. Moisture
condensation may cause damage to the DVD and/or player. If moisture
condensation occurs, do not insert a CD or DVD into the player. If one is
already in the player, remove it. Turn the DVD player ON to dry the
moisture before inserting a DVD. This could take an hour or more.
Foreign substances
Exercise care to prevent dirt and foreign objects from entering the DVD
player compartment. Be especially careful not to spill liquids of any kind
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ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
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Roadside Emergencies
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Canadian customers refer to your Customer Information Guide
for information on:
•coverage period
•exact fuel amounts
•towing of your disabled vehicle
•emergency travel expense reimbursement
•travel planning benefits
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment. In Canada, the card is
found in theCustomer Information Guidein the glove compartment.
U.S. Ford or Mercury vehicle customers who require roadside assistance,
call 1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140.
Canadian customers who require roadside assistance, call
1–800–665–2006.
If you need to arrange roadside assistance for yourself, Ford Motor
Company will reimburse a reasonable amount for towing to the nearest
dealership within 35 miles. To obtain reimbursement information, U.S.
Ford or Mercury vehicle customers call 1–800–241–3673; Lincoln vehicle
customers call 1–800–521–4140. Customers will be asked to submit their
original receipts.
Canadian customers who need to obtain reimbursement information, call
1–800–665–2006.
Roadside coverage beyond basic warranty
In the United States, you may purchase additional roadside assistance
coverage beyond this period through the Ford Auto Club by contacting
your authorized dealer or by calling 1–800–FORD–CLUB.
Similarly in Canada, for uninterrupted Roadside Assistance coverage, you
may purchase extended coverage prior to your Basic Warranty’s Roadside
Assistance expiring. For more information and enrollment, contact
1–877–294–2582 or visit our website at www.ford.ca.
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Roadside Emergencies
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GETTING THE SERVICES YOU NEED
At home
You must take your Lincoln or Mercury vehicle to an authorized dealer
for warranty repairs. While any authorized dealer handling your vehicle
line will provide warranty service, we recommend you return to your
selling authorized dealer who wants to ensure your continued
satisfaction. Please note that certain warranty repairs require special
training and/or equipment, so not all authorized dealers are authorized to
perform all warranty repairs. This means that, depending on the
warranty repair needed, you may have to take your vehicle to another
authorized dealer. A reasonable time must be allowed to perform a repair
after taking your vehicle to the authorized dealer. Repairs will be made
using Ford or Motorcraft parts, or remanufactured or other parts that are
authorized by Ford.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies or procedures, please contact the Lincoln Mercury Customer
Relationship Center at 1-800-521-4140.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the authorized
dealer could provide, after following the steps described above, contact
the Ford Customer Relationship Center to find an authorized dealer to
help you.
In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
www.customersaskford.com
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In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the authorized dealer could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealer to help you.
In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.customersaskford.com
In Canada:
Lincoln Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-387-9333
www.lincolncanada.com
In order to help you service your Lincoln vehicle, please have the
following information available when contacting the Lincoln Centre:
•Your telephone number (home and business)
•The name of the authorized dealer and the city where the authorized
dealer is located
•The year and make of your vehicle
•The date of vehicle purchase
•The current odometer reading
•The vehicle identification number (VIN)
Additional Assistance
If you still have a complaint involving a warranty dispute, you may wish
to contact the Better Business Bureau (BBB) AUTO LINE program (U.S.
only).
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FORD AND LINCOLN MERCURY CAR CARE PRODUCTS
Your Ford or Lincoln Mercury authorized dealer has many quality
products available to clean your vehicle and protect its finishes. These
quality products have been specifically engineered to fulfill your
automotive needs; they are custom designed to complement the style
and appearance of your vehicle. Each product is made from high quality
materials that meet or exceed rigid specifications. For best results, use
the following products or products of equivalent quality:
Motorcraft Bug and Tar Remover (ZC-42)
Motorcraft Car Wash (Canada only) (CXC-21)
Motorcraft Custom Bright Metal Cleaner (ZC-15)
Motorcraft Custom Clear Coat Polish (ZC-8-A)
Motorcraft Custom Vinyl Protectant (ZC-40-A)
Motorcraft Dash and Vinyl Cleaner (ZC-38-A)
Motorcraft Deluxe Leather and Vinyl Cleaner (U.S. only) (ZC-11-A)
Motorcraft Leather Care Kit (U.S. only) (ZC-11-D)
Motorcraft Detail Wash (ZC-3-A)
Motorcraft Dusting Cloth (ZC-24)
Motorcraft Engine Shampoo and Degreaser (U.S. only) (ZC-20)
Motorcraft Engine Shampoo (Canada only) (CXC-66-A)
Motorcraft Multi-Purpose Cleaner (Canada only) (CXC-101)
Motorcraft Premium Glass Cleaner (Canada only) (CXC-100)
Motorcraft Premium Liquid Wax (ZC-53-A)
Motorcraft Premium Windshield Washer Concentrate (U.S. only)
(ZC-32-A)
Motorcraft Professional Strength Carpet & Upholstery Cleaner (ZC-54)
Motorcraft Spot and Stain Remover (U.S. only) (ZC-14)
Motorcraft Tire Clean and Shine (ZC-28)
Motorcraft Triple Clean (U.S. only) (ZC-13)
Motorcraft Ultra-Clear Spray Glass Cleaner (ZC-23)
Motorcraft Vinyl Cleaner (Canada only) (CXC-93)
Motorcraft Wash and Wax (Canada only) (CXC-95)
Motorcraft Wheel and Tire Cleaner (ZC-37-A)
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Cleaning
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GENUINE LINCOLN ACCESSORIES FOR YOUR VEHICLE
A wide selection of Genuine Lincoln Accessories are available for your
vehicle through your local Lincoln or Ford of Canada dealer. These
quality accessories have been specifically engineered to fulfill your
automotive needs; they are custom designed to complement the style
and aerodynamic appearance of your vehicle. In addition, each accessory
is made from high quality materials and meets or exceeds Lincoln’s
rigorous engineering and safety specifications. Ford Motor Company will
repair or replace any properly dealer-installed Genuine Lincoln
Accessories found to be defective in factory-supplied materials or
workmanship during the warranty period, as well as any component
damaged by the defective accessories. The accessories will be warranted
for whichever provides you the greatest benefit:
•12 months or 12,000 miles (20,000 km) (whichever occurs first), or
•the remainder of your new vehicle limited warranty.
Contact your dealer for details and a copy of the warranty.
Following is a list of several Genuine Lincoln Accessories. Not all
accessories are available for all models. To find out what accessories are
available for your vehicle, please contact your dealer or visit our online
store at: www.lincolnaccessories.com.
Exterior style
Bug shields
Deflectors
Splash guards
Interior style
Electrochromatic compass/temperature interior mirrors
Floor mats
Lifestyle
Ash cup / coin holder
Cargo organization and management
Cross bars
Trailer hitches, wiring harnesses and accessories
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