If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
In case of a roadside emergency with a disabled vehicle (without access
to wheel dollies, car hauling trailer, or flatbed transport vehicle) your
vehicle (regardless of transmission powertrain configuration) can be flat
towed (all wheels on the ground) under the following conditions:
•Place the transmission in N (Neutral).
•Maximum distance is 50 miles (80 km).
•Maximum speed is not to exceed 35 mph (56 km/h).
Ford Motor Company produces a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
2008 MKX(mkx)
Owners Guide (post-2002-fmt)
USA(fus)
Roadside Emergencies
263
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. It provides
the following:
•Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
•Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating authorized dealer.
There are several plans available in various time, distance and deductible
combinations which can be tailored to fit your own driving needs. Ford
ESP also offers reimbursement benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 4,600 participating authorized dealers.
2008 MKX(mkx)
Owners Guide (post-2002-fmt)
USA(fus)
Customer Assistance
268
inflating ...................................188
label .........................................200
replacing ..................................192
rotating ....................................194
safety practices .......................193
sidewall information ...............195
snow tires and chains ............205
spare tire .........................251, 253
terminology .............................187
tire grades ...............................187
treadwear ........................186, 191
Towing .......................................211
recreational towing .................215
trailer towing ..........................211
wrecker ....................................262
Transaxle
fluid, checking and adding
(automatic) .............................307
Transmission .............................228
brake-shift interlock (BSI) ....228
fluid, refill capacities ..............311
lubricant specifications ..........311
Turn signal ..................................68U
USB port ......................................25
V
Vehicle Identification Number
(VIN) ..........................................314
Vehicle loading ..........................205
Ventilating your vehicle ...........220
W
Warning lights (see Lights) .......10
Washer fluid ..............................282
Water, Driving through .............239
Windows ....................................117
power .........................................80
rear wiper/washer .....................76
Windshield washer fluid and
wipers ..........................................75
checking and adding fluid .....282
replacing wiper blades ...282–283
Wrecker towing .........................262
2008 MKX(mkx)
Owners Guide (post-2002-fmt)
USA(fus)
Index
323
