technicians, special tools, and the latest information to
assure your vehicle is fixed correctly and in a timely
manner.
This is why you should always talk to your dealer's
service manager first. Most matters can be resolved with
this process.
²If for some reason you are still not satisfied, talk to the
general manager or owner of the dealership. They
want to know if you need assistance.
²If your dealership is unable to resolve the concern, you
may contact the Manufacturer's Customer Center.
Any communication to the Manufacturer's Customer
Center should include the following information:
²Owner's name and address
²Owner's telephone number (home and office)
²Dealership name
²Vehicle identification number
²Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer Center
P.O. Box 21±8004
Auburn Hills, MI 48321±8004
Phone: (800) 992-1997
DaimlerChrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465±2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico (915) 729±1248 or 729±1240
Outside Mexico (525) 729±1248 or 729±1240
IF YOU NEED CONSUMER ASSISTANCE 449
9
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its Customer
Center. Any hearing or speech impaired customer who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States can communicate with the
manufacturer by dialing 1±800±380±CHRY.
Service Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of unex-
pected repairs after your manufacturer's new vehicle
limited warranty expires. The manufacturer stands be-
hind only the manufacturer's Service Contracts. If you
purchased a manufacturer's Service Contract, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of your vehicle delivery
date. If you have any questions about your servicecontract, call the manufacturer's Service Contract Na-
tional Customer Hotline at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer's Service Contract. It
is not responsible for any service contract other than the
manufacturer's Service Contract. If you purchased a
service contract that is not a manufacturer's Service
Contract, and you require service after your manufactur-
er's new vehicle limited warranty expires, please refer to
your contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased your new vehicle. Your dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
your ownership experience. You'll be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
450 IF YOU NEED CONSUMER ASSISTANCE
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1±888±327±4236 (TTY: 1±800±424±
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 400 Seventh Street, SW., Wash-
ington, DC 20590. You can also obtain other information
about motor vehicle safety from http://
www.safercar.gov.
In Canada:
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to
Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals. (No P.O. Boxes).
²Service Manuals.
These comprehensive service manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing DaimlerChrysler
Corporation vehicles. A complete working knowledge
of the vehicle, system, and/or components is written
in straightforward language with illustrations, dia-
grams, and charts.
452 IF YOU NEED CONSUMER ASSISTANCE
²Diagnostic Procedure Manuals.
Filled with diagrams, charts and detailed illustrations,
these practical manuals make it easy for students and
technicians to find and fix problems on computer-
controlled vehicle systems and features. They show
exactly how to find and correct problems the first time,
using step-by-step troubleshooting and driveability
procedures, proven diagnostic tests and a complete list
of all tools and equipment.
²Owner's Manuals.
These manuals have been prepared with the assistance
of service and engineering specialists to acquaint you
with specific Chrysler group vehicles. Included are
starting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and
safety tips.Call Toll Free at:
²1±800±890±4038 (U.S.)
²1±800±387±1143 (Canada)
Or
Visit us on the World Wide Web at:
²www.techauthority.daimlerchrysler.com
²www.daimlerchrysler.ca/manuals
IF YOU NEED CONSUMER ASSISTANCE 453
9
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following describes the tire grading categories estab-
lished by the National highway Traffic Safety Adminis-
tration. The specific grade rating assigned by the tire's
manufacturer in each category is shown on the sidewall
of the tires on your car.
All Passenger Car Tires Must Conform to Federal Safety
Requirements in Addition to These Grades.
Treadwear
The treadwear grade is a comparative rating based on the
wear rate of the tire when tested under controlled con-
ditions on a specified government test course. For ex-
ample, a tire graded 150 would wear one and a half (1
1/2) times as well on the government course as a tire
graded 100. The relative performance of tires depends
upon the actual conditions of their use, however, andmay depart significantly from the norm due to variations
in driving habits, service practices and differences in road
characteristics and climate.
Traction Grades
The traction grades, from highest to lowest, are AA, A, B,
and C. Those grades represent the tire's ability to stop on
wet pavement as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
454 IF YOU NEED CONSUMER ASSISTANCE
Cargo Compartment...................... 174
Luggage Carrier....................... 177
Cargo Load Floor........................ 174
Catalytic Converter...................... 393
CD (Compact Disc) Player................. 239
Cellular Phone.......................... 82
Center High Mounted Stop Light............ 434
Certification Label....................... 344
Chains, Tire............................ 322
Changing A Flat Tire..................... 368
Chart, Tire Sizing........................ 308
Checks, Safety.........................71,72
Child Restraint....................60,61,65,67
Child Restraint Tether Anchors.............64,65
Child Safety Locks........................ 30
Climate Control......................... 257
Clock........................213,229,240,243
Cold Weather Operation................... 278
Command View Skylights.................. 168Compact Disc (CD) Maintenance............. 256
Compass.............................. 203
Compass Calibration..................... 204
Compass Variance....................... 204
Computer, Trip/Travel.................... 200
Connector
UCI ................................ 244
Universal Consumer Interface (UCI)......... 244
Console, Overhead....................... 158
Contract, Service........................ 450
Converter, Catalytic...................... 393
Cooling System......................... 401
Adding Coolant (Antifreeze).............. 403
Coolant Capacity...................... 435
Coolant Level......................... 405
Disposal of Used Coolant................ 405
Drain, Flush, and Refill.................. 402
Inspection........................401,405
Points to Remember.................... 405
460 INDEX
Pressure Cap......................... 404
Radiator Cap......................... 404
Selection of Coolant (Antifreeze).........402,435
Courtesy Lights......................... 130
Crankcase Emission Control System.......... 395
Cruise Light........................... 193
Cup Holder............................ 172
Customer Assistance..................... 448
Data Recorder, Event...................... 58
Daytime Running Lights................... 128
Dealer Service.......................... 388
Defroster, Rear Window................... 177
Defroster, Windshield................71,258,265
Diagnostic System, Onboard................ 385
Digital Video Disc (DVD) Player............. 239
Dimmer Switch, Headlight................. 129
Dipsticks
Automatic Transmission................. 412Oil (Engine).......................... 389
Power Steering........................ 398
Disabled Vehicle Towing................... 378
Disposal
Antifreeze (Engine Coolant)............... 405
Engine Oil........................... 391
Used Engine Fluids..................... 391
Door Locks............................. 28
Door Locks, Automatic.................... 29
Door Opener, Garage..................... 159
Drive Belts............................ 392
Driving............................... 296
Off-Pavement......................... 296
Off-Road............................ 296
DVD Player (Video Entertainment System)...... 253
E-85 Fuel............................. 337
Electric Remote Mirrors.................... 80
Electrical Outlet, Auxiliary (Power Outlet)...... 169
INDEX 461
10
Starting............................. 277
Temperature Gauge..................... 191
Engine Oil Viscosity...................... 390
Engine Oil Viscosity Chart................. 390
Enhanced Accident Response Feature.......... 56
Entry System, Illuminated.................. 21
Event Data Recorder...................... 58
Exhaust Gas Caution.................38,70,337
Exhaust System......................... 401
Extender, Seat Belt........................ 48
Exterior Finish Care...................... 415
Filters
Air Cleaner.......................... 393
Engine Oil........................... 391
Engine Oil Disposal.................... 391
Finish Care............................ 415
Flashers.............................. 366
Hazard Warning....................... 366Turn Signal.....................187,430,432
Flexible Fuel Vehicles
Cruising Range........................ 340
Engine Oil........................... 340
Fuel Requirements..................337,339
Replacement Parts..................... 340
Starting............................. 340
Flipper Glass, Liftgate..................... 35
Flooded Engine Starting................... 279
Fluid Capacities......................... 435
Fluid Leaks............................. 72
Fluid Level Checks
Automatic Transmission............... 411,412
Engine Oil........................... 389
Power Steering........................ 398
Fluids, Lubricants and Genuine Parts.......... 436
Fog Light Service........................ 431
Fog Lights.......................128,194,431
Fold and Tumble Rear Seat................. 113
INDEX 463
10