The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
ling a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
Contact the BBB Auto Line Program using the toll-free
telephone number or write them at:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800- 955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage, and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.STEP THREE — Canadian Owners:In the event that
you do not feel your concerns have been addressed after
following the procedure outlined in Steps One and Two,
General Motors of Canada Limited wants you to be aware
of its participation in a no-charge Mediation/Arbitration
Program. General Motors of Canada Limited has
committed to binding arbitration of owner disputes
involving factory-related vehicle service claims. The
program provides for the review of the facts involved by
an impartial third party arbiter, and may include an
informal hearing before the arbiter. The program is
designed so that the entire dispute settlement process,
from the time you le your complaint to the nal decision,
should be completed in approximately 70 days. We
believe our impartial program offers advantages over
courts in most jurisdictions because it is informal, quick,
and free of charge.
For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP), call
toll-free 1-800-207-0685. Alternatively, you may call the
General Motors Customer Communication Centre,
1-800-263-3777 (English), 1-800-263-7854 (French), or
you may write to the Mediation/Arbitration Program,
c/o Customer Communication Centre, General Motors of
Canada Limited, Mail Code: CA1-163-005, 1908 Colonel
Sam Drive, Oshawa, Ontario, L1H 8P7. Your inquiry
should be accompanied by your Vehicle Identi cation
Number (VIN).
7-3
HUMMER Technician Roadside Service
(U.S. only)
HUMMER’s exceptional Roadside Service is more
than an auto club or towing service. It provides every
HUMMER owner in the United States with the
advantage of contacting a HUMMER advisor and, where
available, a HUMMER trained dealer technician who
can provide on-site service.
A dealer technician will travel to your location generally
within a 30 mile radius of a participating HUMMER
dealership. If beyond this radius, we will arrange to have
your car towed to the nearest HUMMER dealership.
Each technician travels with a specially equipped service
vehicle complete with the necessary HUMMER parts
and tools required to handle most roadside repairs.
Calling for Assistance
For prompt and efficient assistance when calling, please
provide the following to the Roadside Assistance
Representative:
Your name, home address, and home telephone
number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number of the
vehicle
Odometer reading, Vehicle Identi cation
Number (VIN), and delivery date of the vehicle
Description of the problem
Towing and Road Service Exclusions
Speci cally excluded from Roadside Service coverage
are towing or services for vehicles operated on a
non-public roadway or highway, nes, impound towing
caused by a violation of local, Municipal, State,
Provincial or Federal law, and mounting, dismounting or
changing of snow tires, chains, or other traction
devices.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
HUMMER and General Motors of Canada Limited
reserve the right to make any changes or discontinue
the Roadside Assistance program at any time without
noti cation.
7-8
Public Transportation or Fuel
Reimbursement
If your vehicle requires warranty repairs, and public
transportation is used instead of the dealer’s shuttle
service, the expense must be supported by original
receipts and can only be up to the maximum amount
allowed by GM for shuttle service. In addition, for
U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement for
reasonable fuel expenses may be available. Claim
amounts should re ect actual costs and be supported
by original receipts. See your dealer for information
regarding the allowance amounts for reimbursement of
fuel or other transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
that you obtain if your vehicle is kept for a warranty
repair. If you obtain a rental vehicle on your own, please
see your dealer for the maximum number of days
allowed and the allowance per rental day. Rental
reimbursement must be supported by original receipts.This requires that you sign and complete a rental
agreement and meet state, local, and rental vehicle
provider requirements. Requirements vary and
may include minimum age requirements, insurance
coverage, credit card, etc. You are responsible for fuel
usage charges and may also be responsible for
taxes, levies, usage fees, excessive mileage, or rental
usage beyond the completion of the repair.
It may not be possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
All program options, such as shuttle service, may not be
available at every dealer. Please contact your dealer
for speci c information about availability. All Courtesy
Transportation arrangements will be administered
by appropriate dealer personnel.
General Motors reserves the right to unilaterally modify,
change, or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described
herein at its sole discretion.
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Current and Past Model Order Forms
Technical Service Bulletins and Manuals are available
for current and past model GM vehicles. To request
an order form, specify year and model name of
the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
Vehicle Data Recording and
Privacy
Your GM vehicle has a number of sophisticated
computers that record information about the vehicle’s
performance and how it is driven. For example,
your vehicle uses computer modules to monitor and
control engine and transmission performance, to monitor
the conditions for airbag deployment and deploy
airbags in a crash and, if so equipped, to provide
antilock braking to help the driver control the vehicle.
These modules may store data to help your
dealer/retailer technician service your vehicle. Some
modules may also store data about how you operate the
vehicle, such as rate of fuel consumption or average
speed. These modules may also retain the owner’s
personal preferences, such as radio pre-sets, seat
positions, and temperature settings.
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H
Hazard Warning Flashers................................... 3-6
Head Restraints............................................... 1-7
Headlamp
Aiming.......................................................5-46
Headlamps....................................................5-49
Bulb Replacement.......................................5-49
Daytime Running Lamps...............................3-17
Exterior Lamps............................................3-15
Flash-to-Pass............................................... 3-9
Halogen Bulbs............................................5-49
High/Low Beam Changer................................ 3-9
On Reminder..............................................3-16
Heated Seats................................................... 1-4
Heater...........................................................3-22
Highbeam On Light.........................................3-39
Highway Hypnosis...........................................4-34
Hill and Mountain Roads..................................4-34
Hood
Checking Things Under................................5-11
Release.....................................................5-11
Horn............................................................... 3-6
How to Wear Safety Belts Properly...................1-16
Hydraulic Clutch.............................................5-26
I
Ignition Positions.............................................2-18
Infants and Young Children, Restraints...............1-33
In ation - Tire Pressure...................................5-62
Instrument Panel
Overview..................................................... 3-4
Instrument Panel (I/P)
Brightness..................................................3-19
Cluster.......................................................3-26
J
Jump Starting.................................................5-42
K
Keyless Entry System....................................... 2-4
Keys............................................................... 2-3
6