2008 GMC YUKON service

Trip Interruption Benets and Assistance:In the
event of a warranty related vehicle disablement,
while en route and over 150 miles (250 kilometres)
from original point of departure, you may qualify for
trip interruption expense assistance. This assistance
covers reasonable reimbursement of up to a
maximum of $500. In Canada, maximums include:
(A) meals (maximum of $50/day), (B) lodging
(maximum of $100/night) and (C) alternate ground
transportation (maximum of $40/day). This benet is
to assist you with some of the unplanned expense
you may incur while waiting for your vehicle to be
repaired.
Original detailed receipts, and a copy of the repair
order are required. In Canada, pre-authorization is
also required.
Once authorization has been given, your advisor will
help you make any necessary arrangements and
explain how to claim for trip interruption expense
assistance.
Alternative Service (Canada only):There may be
times, when Roadside Assistance cannot provide
timely assistance. Your advisor may authorize you to
secure local emergency road service, and you will be
reimbursed up to $100 (Canadian) upon submission
of the original receipt to Roadside Assistance.In many instances, mechanical failures may be covered.
However, when other services are utilized, our
Roadside Assistance Representatives will explain any
payment obligations you might incur.
GMC and General Motors of Canada Limited reserve
the right to limit services or reimbursement to an owner
or driver when, in their sole discretion, the claims
become excessive in frequency or type of occurrence.
Calling For Assistance
For prompt and efficient assistance when calling, please
provide the following to the Roadside Assistance
Representative:
Your name, home address, and home telephone
number
Telephone number of your location
Location of the vehicle.
Model, year, color, and license plate number of the
vehicle
Odometer reading, Vehicle Identication Number
(VIN), and delivery date of the vehicle
Description of the problem
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Towing and Road Service Exclusions
Specically excluded from Roadside Assistance
coverage are towing or services for vehicles operated
on a non-public roadway or highway, nes, impound
towing caused by a violation of local, Municipal, State,
Provincial, or Federal law, and mounting, dismounting or
changing of snow tires, chains, or other traction
devices.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
GMC and General Motors of Canada Limited reserve
the right to make any changes or discontinue the
Roadside Assistance program at any time without
notication.
Scheduling Service Appointments
When your vehicle requires warranty service, contact
your dealer/retailer and request an appointment.
By scheduling a service appointment and advising your
service consultant of your transportation needs, your
dealer/retailer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership/retailer,
let them know this, and ask for instructions.If the dealer/retailer requests that you simply drop the
vehicle off for service, you are urged to do so as early in
the work day as possible to allow for the same day repair.
Courtesy Transportation
To enhance your ownership experience, we and our
participating dealers are proud to offer Courtesy
Transportation, a customer support program for vehicles
with the Bumper to Bumper (Base Warranty Coverage
period in Canada) and extended powertrain warranty
in both the U.S. and Canada.
Several courtesy transportation options are available to
assist in reducing your inconvenience when warranty
repairs are required.
Courtesy Transportation is not a part of the New Vehicle
Limited Warranty. A separate booklet entitled “Warranty
and Owner Assistance Information” furnished with
each new vehicle provides detailed warranty coverage
information.
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Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait, GM helps
to minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Shuttle service is the preferred means of offering
Courtesy Transportation. Dealers may provide you with
shuttle service to get you to your destination with
minimal interruption of your daily schedule. This includes
one-way or round trip shuttle service within reasonable
time and distance parameters of the dealer’s area.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs, and
public transportation is used instead of the dealer’s
shuttle service, the expense must be supported
by original receipts and can only be up to the maximum
amount allowed by GM for shuttle service. In addition,
for U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement
for reasonable fuel expenses may be available. Claim
amounts should reect actual costs and be supported by
original receipts. See your dealer for information
regarding the allowance amounts for reimbursement of
fuel or other transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
that you obtain if your vehicle is kept for an overnight
warranty repair. Rental reimbursement will be limited
and must be supported by original receipts. This
requires that you sign and complete a rental agreement
and meet state/provincial, local, and rental vehicle
provider requirements. Requirements vary and may
include minimum age requirements, insurance coverage,
credit card, etc. You are responsible for fuel usage
charges and may also be responsible for taxes, levies,
usage fees, excessive mileage, or rental usage
beyond the completion of the repair.
It may not be possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
All program options, such as shuttle service, may not be
available at every dealer. Please contact your dealer
for specic information about availability. All Courtesy
Transportation arrangements will be administered
by appropriate dealer personnel.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described
herein at its sole discretion.
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Insuring Your Vehicle
Protect your investment in your GM vehicle with
comprehensive and collision insurance coverage. There
are signicant differences in the quality of coverage
afforded by various insurance policy terms. Many
insurance policies provide reduced protection to your
GM vehicle by limiting compensation for damage repairs
by using aftermarket collision parts. Some insurance
companies will not specify aftermarket collision
parts. When purchasing insurance, we recommend that
you assure your vehicle will be repaired with GM
original equipment collision parts. If such insurance
coverage is not available from your current insurance
carrier, consider switching to another insurance carrier.
If your vehicle is leased, the leasing company may
require you to have insurance that assures repairs with
Genuine GM Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts. Read
your lease carefully, as you may be charged at the
end of your lease for poor quality repairs.
If a Crash Occurs
Here is what to do if you are involved in a crash.
Try to relax and then check to make sure you are all
right. If you are uninjured, make sure that no one else
in your vehicle, or the other vehicle, is injured.
If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until all
matters have been taken care of. Move your vehicle
only if its position puts you in danger or you are
instructed to move it by a police officer.
Give only the necessary and requested information
to police and other parties involved in the crash. Do
not discuss your personal condition, mental frame of
mind, or anything unrelated to the crash. This will
help guard against post-crash legal action.
If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program on
page 7-6for more information.
If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver’s name,
the service’s name, and the phone number.
Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these items
in your vehicle.
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Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle suspension,
brakes, electrical, steering, body, etc.
Service Bulletins
Service Bulletins’ give additional technical service
information needed to knowledgeably service General
Motors cars and trucks. Each bulletin contains
instructions to assist in the diagnosis and service of
your vehicle.
Owner Information
Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner manual includes the
Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00 (U.S.) plus processing fee
Without Portfolio: Owner Manual only.
RETAIL SELL PRICE: $25.00 (U.S.) plus processing fee
Current and Past Model Order Forms
Technical Service Bulletins and Manuals are available
for current and past model GM vehicles. To request
an order form, specify year and model name of
the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
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Vehicle Data Recording and
Privacy
Your GM vehicle has a number of sophisticated
computers that record information about the vehicle’s
performance and how it is driven. For example,
your vehicle uses computer modules to monitor and
control engine and transmission performance,
to monitor the conditions for airbag deployment and
deploy airbags in a crash and, if so equipped,
to provide antilock braking to help the driver control
the vehicle. These modules may store data to help
your dealer/retailer technician service your vehicle.
Some modules may also store data about how
you operate the vehicle, such as rate of fuel
consumption or average speed. These modules may
also retain the owner’s personal preferences, such
as radio pre-sets, seat positions, and temperature
settings.
Event Data Recorders
This vehicle has an Event Data Recorder (EDR).
The main purpose of an EDR is to record, in certain
crash or near crash-like situations, such as an airbag
deployment or hitting a road obstacle, data that will
assist in understanding how a vehicle’s systems
performed. The EDR is designed to record data related
to vehicle dynamics and safety systems for a short
period of time, typically 30 seconds or less. The EDR in
this vehicle is designed to record such data as:
How various systems in your vehicle were operating
Whether or not the driver and passenger safety
belts were buckled/fastened
How far, if at all, the driver was pressing the
accelerator and/or brake pedal
How fast the vehicle was traveling
This data can help provide a better understanding of the
circumstances in which crashes and injuries occur.
Important:EDR data is recorded by your vehicle only
if a non-trivial crash situation occurs; no data is
recorded by the EDR under normal driving conditions
and no personal data (e.g., name, gender, age,
and crash location) is recorded. However, other parties,
such as law enforcement, could combine the EDR
data with the type of personally identifying data routinely
acquired during a crash investigation.
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To read data recorded by an EDR, special equipment is
required, and access to the vehicle or the EDR is
needed. In addition to the vehicle manufacturer, other
parties, such as law enforcement, that have the special
equipment, can read the information if they have
access to the vehicle or the EDR.
GM will not access this data or share it with others
except: with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee; in
response to an official request of police or similar
government office; as part of GM’s defense of litigation
through the discovery process; or, as required by
law. Data that GM collects or receives may also be used
for GM research needs or may be made available to
others for research purposes, where a need is shown
and the data is not tied to a specic vehicle or
vehicle owner.
OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms
and Conditions for information on data collection and
use. See alsoOnStar
®System on page 2-60in
this manual for more information.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
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A
Accessories and Modications............................ 5-3
Adding a Snow Plow or Similar Equipment.........4-41
Adding Equipment to Your Airbag-Equipped
Vehicle.......................................................1-90
Additives, Fuel................................................. 5-6
Add-On Electrical Equipment...........................5-117
Adjustable Throttle and Brake Pedal..................2-29
Air Cleaner/Filter, Engine.................................5-19
Air Conditioning......................................3-23, 3-26
Airbag
Passenger Status Indicator...........................3-41
Readiness Light..........................................3-40
Airbag System................................................1-76
What Will You See After an Airbag Inates?....1-84
When Should an Airbag Inate?....................1-81
Where Are the Airbags?...............................1-78
Airbag Systems
Adding Equipment to Your Airbag-Equipped
Vehicle...................................................1-90
How Does an Airbag Restrain?......................1-83
Passenger Sensing System...........................1-85
Servicing Your Airbag-Equipped Vehicle..........1-90
What Makes an Airbag Inate?......................1-83
Antenna, Rear Side Window...........................3-130
Antenna, XM™ Satellite Radio Antenna
System.....................................................3-130Antilock Brake System (ABS)............................. 4-5
Antilock Brake, System Warning Light................3-46
Appearance Care
Aluminum or Chrome-Plated Wheels.............5-113
Care of Safety Belts...................................5-111
Chemical Paint Spotting..............................5-115
Cleaning Exterior Lamps/Lenses..................5-112
Fabric/Carpet............................................5-109
Finish Care...............................................5-112
Finish Damage..........................................5-114
Instrument Panel, Vinyl, and Other Plastic
Surfaces...............................................5-110
Interior Cleaning........................................5-108
Leather
....................................................5-110
Sheet Metal Damage..................................5-114
Tires........................................................5-114
Underbody Maintenance.............................5-114
Vehicle Care/Appearance Materials...............5-115
Washing Your Vehicle.................................5-111
Weatherstrips............................................5-111
Windshield, Backglass, and Wiper Blades......5-113
Appointments, Scheduling Service....................... 7-9
Ashtray.........................................................3-23
Audio System.................................................3-81
Audio Steering Wheel Controls....................3-128
Navigation/Radio System, see Navigation
Manual.................................................3-114
Radio Reception........................................3-129
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