2008 GMC SAVANA PASSENGER instrument panel

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to GMC. Normally, any concerns with
the sales transaction or the operation of the vehicle
will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
U.S., contact the GMC Consumer Relations Manager by
calling 1-800-GMC-8782 (1-800-462-8782, Customer
Assistance prompt). In Canada, contact General Motors
of Canada Customer Communication by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
•Vehicle Identification Number (VIN). This is available
from the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.
•Dealership name and location.
•Vehicle delivery date and present mileage.
When contacting GMC, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One first if
you have a concern.
STEP THREE — U.S. Owners:Both General Motors
and your dealer are committed to making sure you are
completely satisfied with your new vehicle. However, if
you continue to remain unsatisfied after following the
procedure outlined in Steps One and Two, you should
file with the Better Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
7-2

A
Accessories and Modifications............................ 5-3
Adding Equipment to Your Airbag-Equipped
Vehicle.......................................................1-74
Additives, Fuel................................................. 5-7
Add-On Electrical Equipment...........................5-103
Air Cleaner/Filter, Engine.................................5-19
Air Conditioning..............................................3-19
Airbag
Off Light.....................................................3-28
Passenger Status Indicator...........................3-30
Readiness Light..........................................3-27
Airbag System................................................1-57
What Will You See After an Airbag Inflates?....1-64
When Should an Airbag Inflate?....................1-62
Where Are the Airbags?...............................1-60
Airbag Systems
Adding Equipment to Your
Airbag-Equipped Vehicle............................1-74
Airbag Off Switch........................................1-66
How Does an Airbag Restrain?......................1-64
Passenger Sensing System...........................1-69
Servicing Your Airbag-Equipped Vehicle..........1-73
What Makes an Airbag Inflate?......................1-64
All-Wheel Drive...............................................5-44
All-Wheel-Drive (AWD) System........................... 4-7
Antenna, Fixed Mast.......................................3-83
Antilock Brake System (ABS)............................. 4-4
Antilock Brake, System Warning Light................3-34Appearance Care
Aluminum Wheels......................................5-100
Care of Safety Belts....................................5-97
Chemical Paint Spotting..............................5-101
Cleaning Exterior Lamps/Lenses....................5-98
Fabric/Carpet..............................................5-96
Finish Care.................................................5-98
Finish Damage..........................................5-101
Instrument Panel, Vinyl, and Other
Plastic Surfaces.......................................5-97
Interior Cleaning..........................................5-95
Sheet Metal Damage..................................5-101
Tires........................................................5-101
Underbody Maintenance.............................5-101
Vehicle Care/Appearance Materials...............5-102
Washing Your Vehicle...................................5-98
Weatherstrips..............................................5-97
Windshield and Wiper Blades........................5-99
Appointments, Scheduling Service....................... 7-9
Ashtray.........................................................3-18
Audio System.................................................3-63
Audio Steering Wheel Controls......................3-82
Fixed Mast Antenna.....................................3-83
Radio Reception..........................................3-83
Setting the Clock.........................................3-65
Theft-Deterrent Feature................................3-82
Audio System(s).............................................3-67
Automatic Door Lock......................................... 2-8
Automatic Door Unlock...................................... 2-8
Automatic Headlamp System............................3-15
1

Child Restraints (cont.)
Securing a Child Restraint in a
Rear Seat Position...................................1-46
Securing a Child Restraint in the
Right Front Seat Position..................1-48, 1-52
Where to Put the Restraint...........................1-38
Cigarette Lighter.............................................3-18
Cleaning
Aluminum Wheels......................................5-100
Exterior Lamps/Lenses.................................5-98
Fabric/Carpet..............................................5-96
Finish Care.................................................5-98
Instrument Panel, Vinyl, and
Other Plastic Surfaces..............................5-97
Interior.......................................................5-95
Tires........................................................5-101
Underbody Maintenance.............................5-101
Washing Your Vehicle...................................5-98
Weatherstrips..............................................5-97
Windshield and Wiper Blades........................5-99
Climate Control System...................................3-19
Outlet Adjustment........................................3-21
Rear Air Conditioning and Heating System......3-23
Rear Heating System...................................3-22
Clock, Setting.................................................3-65
Collision Damage Repair..................................7-11
Compass.......................................................3-47
Control of a Vehicle.......................................... 4-3Coolant
Engine Temperature Gage............................3-35
Heater, Engine............................................2-21
Cooling System..............................................5-28
Cruise Control................................................3-10
Cruise Control Light........................................3-40
Customer Assistance Information
Courtesy Transportation.................................. 7-9
Customer Assistance for
Text Telephone (TTY) Users........................ 7-4
Customer Assistance Offices........................... 7-5
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-6
Reporting Safety Defects to General Motors.....7-15
Reporting Safety Defects to the
Canadian Government..............................7-15
Reporting Safety Defects to the
United States Government.........................7-14
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-15
D
Daytime Running Lamps..................................3-15
Defensive Driving............................................. 4-2
Delayed Locking............................................... 2-7
DIC Compass.................................................3-47
Disc, MP3......................................................3-77
3

Highbeam On Light.........................................3-40
Highway Hypnosis...........................................4-14
Hill and Mountain Roads..................................4-15
Hood
Checking Things Under................................5-12
Release.....................................................5-13
Horn............................................................... 3-6
How to Wear Safety Belts Properly...................1-15
I
Ignition Positions.............................................2-19
Infants and Young Children, Restraints...............1-32
Inflation - Tire Pressure...................................5-60
Instrument Panel
Overview..................................................... 3-4
Instrument Panel (I/P)
Brightness..................................................3-16
Cluster.......................................................3-25
J
Jump Starting.................................................5-40
K
Keyless Entry System....................................... 2-3
Keys............................................................... 2-2
L
Labeling, Tire Sidewall.....................................5-54
Lamps
Dome........................................................3-16
Dome Lamp Override...................................3-16
Reading.....................................................3-17
Lap-Shoulder Belt...........................................1-22
LATCH System
Child Restraints...........................................1-39
Light
Airbag Off..................................................3-28
Airbag Readiness........................................3-27
Antilock Brake System Warning.....................3-34
Brake System Warning.................................3-33
Charging System.........................................3-32
Cruise Control.............................................3-40
Highbeam On.............................................3-40
Malfunction Indicator....................................3-36
Oil Pressure...............................................3-39
Passenger Airbag Status Indicator..................3-30
Safety Belt Reminders..................................3-26
Security.....................................................3-40
StabiliTrak
®Indicator....................................3-34
Tire Pressure..............................................3-35
Tow/Haul Mode...........................................3-40
Lighting
Entry/Exit...................................................3-17
6