Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-4
Customer Assistance for
Text Telephone (TTY) Users.........................7-4
Customer Assistance Offices............................7-5
GM Mobility Reimbursement Program................7-6
Roadside Assistance Program..........................7-6
Scheduling Service Appointments.....................7-9
Courtesy Transportation...................................7-9
Collision Damage Repair................................7-11Reporting Safety Defects................................7-14
Reporting Safety Defects to the
United States Government..........................7-14
Reporting Safety Defects to the
Canadian Government................................7-15
Reporting Safety Defects to General Motors.....7-15
Service Publications Ordering Information.........7-15
Vehicle Data Recording and Privacy................7-16
Event Data Recorders...................................7-17
OnStar
®......................................................7-18
Navigation System........................................7-18
Radio Frequency Identification (RFID)..............7-18
Section 7 Customer Assistance Information
7-1
Current and Past Model Order Forms
Technical Service Bulletins and Manuals are available
for current and past model GM vehicles. To request
an order form, specify year and model name of
the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
Vehicle Data Recording and
Privacy
Your GM vehicle has a number of sophisticated
computers that record information about the vehicle’s
performance and how it is driven. For example,
your vehicle uses computer modules to monitor and
control engine and transmission performance, to monitor
the conditions for airbag deployment and deploy
airbags in a crash and, if so equipped, to provide
antilock braking to help the driver control the vehicle.
These modules may store data to help your
dealer/retailer technician service your vehicle. Some
modules may also store data about how you operate the
vehicle, such as rate of fuel consumption or average
speed. These modules may also retain the owner’s
personal preferences, such as radio pre-sets, seat
positions, and temperature settings.
7-16
OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and use.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identi cation (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
7-18
A
Accessories and Modifications............................ 5-3
Adding Equipment to Your Airbag-Equipped
Vehicle.......................................................1-74
Additives, Fuel................................................. 5-7
Add-On Electrical Equipment...........................5-103
Air Cleaner/Filter, Engine.................................5-19
Air Conditioning..............................................3-19
Airbag
Off Light.....................................................3-28
Passenger Status Indicator...........................3-30
Readiness Light..........................................3-27
Airbag System................................................1-57
What Will You See After an Airbag Inflates?....1-64
When Should an Airbag Inflate?....................1-62
Where Are the Airbags?...............................1-60
Airbag Systems
Adding Equipment to Your
Airbag-Equipped Vehicle............................1-74
Airbag Off Switch........................................1-66
How Does an Airbag Restrain?......................1-64
Passenger Sensing System...........................1-69
Servicing Your Airbag-Equipped Vehicle..........1-73
What Makes an Airbag Inflate?......................1-64
All-Wheel Drive...............................................5-44
All-Wheel-Drive (AWD) System........................... 4-7
Antenna, Fixed Mast.......................................3-83
Antilock Brake System (ABS)............................. 4-4
Antilock Brake, System Warning Light................3-34Appearance Care
Aluminum Wheels......................................5-100
Care of Safety Belts....................................5-97
Chemical Paint Spotting..............................5-101
Cleaning Exterior Lamps/Lenses....................5-98
Fabric/Carpet..............................................5-96
Finish Care.................................................5-98
Finish Damage..........................................5-101
Instrument Panel, Vinyl, and Other
Plastic Surfaces.......................................5-97
Interior Cleaning..........................................5-95
Sheet Metal Damage..................................5-101
Tires........................................................5-101
Underbody Maintenance.............................5-101
Vehicle Care/Appearance Materials...............5-102
Washing Your Vehicle...................................5-98
Weatherstrips..............................................5-97
Windshield and Wiper Blades........................5-99
Appointments, Scheduling Service....................... 7-9
Ashtray.........................................................3-18
Audio System.................................................3-63
Audio Steering Wheel Controls......................3-82
Fixed Mast Antenna.....................................3-83
Radio Reception..........................................3-83
Setting the Clock.........................................3-65
Theft-Deterrent Feature................................3-82
Audio System(s).............................................3-67
Automatic Door Lock......................................... 2-8
Automatic Door Unlock...................................... 2-8
Automatic Headlamp System............................3-15
1
N
Navigation System, Privacy..............................7-18
New Vehicle Break-In......................................2-18
Noise Control System, Tampering......................5-46
O
Odometer......................................................3-26
Odometer, Trip...............................................3-26
Off-Road Recovery..........................................4-10
Oil
Engine.......................................................5-15
Pressure Gage............................................3-38
Pressure Light.............................................3-39
Oil, Engine Oil Life System..............................5-18
Older Children, Restraints................................1-29
Online Owner Center........................................ 7-4
OnStar, Privacy..............................................7-18
Other Warning Devices...................................... 3-6
Outlet Adjustment............................................3-21
Outlets
Accessory Power.........................................3-18
Outside
Camper-Type Mirrors....................................2-32
Convex Mirror.............................................2-33
Heated Mirrors............................................2-34
Manual Mirror.............................................2-32
Power Mirrors.............................................2-33
Owner Checks and Services.............................6-10
Owners, Canadian............................................... ii
P
Paint, Damage..............................................5-101
Park Brake....................................................2-26
Park (P)
Shifting Into................................................2-27
Shifting Out of............................................2-29
Parking
Over Things That Burn.................................2-29
Passenger Airbag Status Indicator.....................3-30
Passenger Sensing System..............................1-69
Passing.........................................................4-10
PASS-Key
®III+..............................................2-16
PASS-Key®III+ Operation................................2-17
Perchlorate Materials Requirements, California...... 5-4
Power
Door Locks.................................................. 2-6
Retained Accessory (RAP)............................2-20
Seat............................................................ 1-3
Steering Fluid.............................................5-34
Windows....................................................2-14
Privacy..........................................................7-16
Event Data Recorders..................................7-17
Navigation System.......................................7-18
OnStar.......................................................7-18
Radio Frequency Identification.......................7-18
Programmable Automatic Door Locks.................. 2-7
8
R
Radiator Pressure Cap....................................5-26
Radio Frequency Identification (RFID), Privacy....7-18
Radios..........................................................3-63
Radio(s)........................................................3-67
Radios
Reception...................................................3-83
Setting the Clock.........................................3-65
Theft-Deterrent............................................3-82
Reading Lamps..............................................3-17
Rear Air Conditioning and Heating System.........3-23
Rear Axle......................................................5-45
Locking........................................................ 4-5
Rear Door Security Locks.................................. 2-8
Rear Doors....................................................2-12
Rear Heating System......................................3-22
Rear Seat Operation......................................... 1-6
Rearview Mirrors.............................................2-32
Reclining Seatbacks.......................................... 1-4
Recommended Fluids and Lubricants.................6-14
Recreational Vehicle Towing.............................4-26
Remote Keyless Entry (RKE) System.................. 2-3
Remote Keyless Entry (RKE) System, Operation . . . 2-4
Removing the Flat Tire and Installing the
Spare Tire..................................................5-82
Removing the Spare Tire and Tools...................5-79
Replacement Bulbs.........................................5-52
Replacement Parts, Maintenance......................6-16Reporting Safety Defects
Canadian Government..................................7-15
General Motors...........................................7-15
United States Government............................7-14
Restraint System Check
Checking the Restraint Systems....................1-75
Replacing Restraint System Parts
After a Crash..........................................1-76
Retained Accessory Power (RAP)......................2-20
Roadside
Assistance Program....................................... 7-6
Rocking Your Vehicle to Get it Out....................4-20
Routing, Engine Drive Belt...............................6-17
Running the Engine While Parked.....................2-31
S
Safety Belt
Reminder Light............................................3-26
Safety Belts
Care of......................................................5-97
How to Wear Safety Belts Properly................1-15
Lap-Shoulder Belt........................................1-22
Safety Belt Extender....................................1-28
Safety Belt Use During Pregnancy.................1-28
Safety Belts Are for Everyone.......................1-10
Safety Warnings and Symbols.............................. iii
Scheduled Maintenance..................................... 6-4
9
Seats
Power Seat.................................................. 1-3
Rear Seat Operation...................................... 1-6
Reclining Seatbacks...................................... 1-4
Secondary Latch System.................................5-90
Securing a Child Restraint
Rear Seat Position......................................1-46
Right Front Seat Position......................1-48, 1-52
Security Light.................................................3-40
Service........................................................... 5-3
Accessories and Modifications......................... 5-3
Adding Equipment to the Outside of
Your Vehicle.............................................. 5-5
California Pershlorate Materials Requirements.... 5-4
California Proposition 65 Warning.................... 5-3
Doing Your Own Work................................... 5-4
Engine Soon Light.......................................3-36
Publications Ordering Information...................7-15
Service, Scheduling Appointments....................... 7-9
Servicing Your Airbag-Equipped Vehicle..............1-73
Sheet Metal Damage.....................................5-101
Shifting Into Park (P).......................................2-27
Shifting Out of Park (P)...................................2-29
Signals, Turn and Lane-Change.......................... 3-8
Sliding Side Door............................................. 2-9
Spare Tire.....................................................5-94
Installing....................................................5-82
Removing...................................................5-79
Storing.......................................................5-93
Specifications, Capacities...............................5-110Speedometer..................................................3-26
StabiliTrak®System.......................................... 4-5
StabiliTrak®Indicator Light................................3-34
Starting the Engine.........................................2-20
Steering.......................................................... 4-7
Steering Wheel Controls, Audio.........................3-82
Steering Wheel, Tilt Wheel................................. 3-7
Storage Areas................................................2-34
Stuck in Sand, Mud, Ice, or Snow.....................4-19
Sun Visors.....................................................2-16
Swing-Out Side Door, 60/40.............................2-10
Swing-Out Windows........................................2-15
T
Taillamps.......................................................5-51
Theft-Deterrent, Radio.....................................3-82
Theft-Deterrent Systems...................................2-16
PASS-Key
®III+...........................................2-16
PASS-Key®III+ Operation.............................2-17
Tilt Wheel........................................................ 3-7
Time, Setting..................................................3-65
Tire
Pressure Light.............................................3-35
Tires.............................................................5-53
Aluminum Wheels, Cleaning........................5-100
Buying New Tires........................................5-70
Chains.......................................................5-76
Changing a Flat Tire....................................5-78
10